Grocemania Avis 

Great service, fast and exactly as expected

Very good quick service. Thank you

Made purchase. Forgot about it. Before I knew it, it had arrived. Flawless!

The first order I placed with Grocemania was quick and easy and I received it within 3-4 hours of ordering it, without any issues. The second time I placed an order I waited all day and never received anything. When I contacted the company they said someone delivered it earlier in the day but no one knocked on my door or called me when attempting delivery. I asked for a refund and they offered to bring me a replacement order the next day which I obliged. Unfortunately the same situation happened and the replacement delivery was not received even though they said it had been delivered. The company did work with me to provide a full refund for the order. Not sure what happened with the 2nd delivery but they were responsive throughout the ordeal.

I was delighted to find this delivery service at a time when I don't qualify for deliveries from the large stores. Very helpful service and quickly delivered. A little confusion over the order but this was picked up by the company themselves who contacted me before I had a chance to pick up the phone - and I was immediately refunded those items that did not arrive.

An excellent service. I will use them again.

Very convenient during lockdown. Appreciated the fast service

A bit pricier than usual, but well done, organised, fast, and effective

Fantastic. Within 40' I had the delivery. The driver just drop it front door. Super nice .
I truly recommend. Trustful and helpful now that we need so much.

I used this service as I am self isolating with a child who has a serious health condition, and was frankly desperate for supplies despite the very high mark up. I would strongly warn others in the same position away from it. The app was buggy and slow to use, item totals are incorrect/misleading if you order multiples. Delivery was 5 times slower than I was told it would be. I initially received someone else’s order which had to recollected. Despite instructions drivers were totally unprepared for distancing, no masks, gloves or distance kept. When order finally arrived around a third of items were missing. The process of reclaiming the correct refund was slow and badly managed. All in all very stressful and expensive and didn’t result in the staples that I needed after all that.

Have used these twice now and both times have been amazing! If they can’t get hold of product they have text me pictures to see if I want an alternative and if they can’t get what I’ve ordered they have refunded straight away.
Fast delivery and amazing service- thank you so much x

Some of the food wasn’t delivered but I was refunded for it.
Still a dispute over some items that were not as advertised but paid for already. I am hoping this will be resolved very soon. This appears to be a an issue with the shops themselves, not Grocemania. Grocemania have been nothing but helpful and polite the whole time.

I ordered 10 bottles of branded Carex sanitiser (priced at £10 per 50ml during Covid-19 pandemic). I received an unbranded product which was obviously fake and didn’t serve the purpose of hand sanitiser.
Grocemania is a platform like Deliveroo, Uber Eats, etc. They are “runners” who deliver grocery from selected stores, most of them corner shops.
I immediately asked for refund and been offered £20 voucher. I explained that I paid £120 and I want to get it back because they delivered fake product.
I have been offered to solve the issue with the store itself.
I have checked just now (March, 29, 2020) and Baker Kiosk from which I ordered 10 bottles of Carex hand sanitiser and received an obvious fake with funny logo “protects from coronavirus” was still on Grocemania platform. So the response below my review is a pure lie. The shop has not been removed and the product is still there. So there will be more naive people fooled.
The problem is not that Grocemania delivered a fake product which cost me £120.
Problem is that they will not refund you and suggest to take it up directly with the store you ordered on THEIR platform. Will Deliveroo or Uber Eats suggests you to do the same? Never!

I am really surprised by the number of positive reviews here, I personally know 5 people who also have been fooled by Grocemania by either completely not delivering products or delivering fakes. Reviewers maybe “friends and family”?

Avoid this company by all means unless you want to deal yourself with undelivered or fake products they are advertising.
Also shame that such companies exist and capitalize on emergency situations.

Very good service

I ordered many items from this store. Delivery was within 12 hours, however...
Many items were not delivered at all, others were delivered in smaller quantity, many fresh vegetables were rotten, and most items were not the ones described on their website. Grocemania recognised some items were not delivered and sent a refund, but it was less than the value of the items they recognised.
When asked to refund all items that were missing they refused.
These are just THIEVES - do not buy here.
I learned later that reselling Tesco or Sainsbury merchandise is against the law.
I reported this case to Consumer Rights and to relevant government authorities for penal offense. I also reported it to Tesco and Sainsbury, that will make their own investigation.
BEWARE!

Reply to Grocemania answer:
You are continuing to lie. The order was placed in the morning and the automatic email I received immediately after placing the order holds the time stamp of 08:50. This is legal proof accepted at court.

We called to cancel the order and we were told the driver had left and the order could not be cancelled.

The order arrived at around 16:00 and many items were missing or in lesser quantity, others were of totally different brand/quality (only 3 were of original brand/quality), and some vegetables were rotten.
Lemons arrived later and in lesser quantity.

Grocemania sent an email (I can produce it in case of a court case) admitting that 20 packs of past were missing as well as 5 packs of tomatoes and 4 packs of Clementies. They refunded 34.43£, while the count of these items is 52.51£ according to their own price list.

However, this was not all. Other items were missing (10 bananas) and many other items were in lesser quantity.
Talking about patatoes: the order was for 3x2kg packs of yellow patatoes (superior quality), we got 3x1kg packs of Vivaldi patatoes (lower quality).

As per the “full grocery shop free of charge”, Grocemania delivered just two packs of wholegrain spaghetti pasta from Sainsbury (the pasta I had ordered, and which did not arrive, was of higher quality: italian Napolitano pasta).

At Grocemania they are THIEVES and LIARS!!!

SHOP HERE AT YOUR OWN RISK !!!

Very helpful service. It was a real life saver to have someone local come to the door with absolute essentials.

The delivery was very prompt after ordering.

Liam

Thanks it was an excellent experience and a class A service