Grove Collaborative Avis 

3 978
TrustScore 2 sur 5

1,8

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I used to love Grove. They promote themselves as an ethical, eco-friendly company, but now they are using Amazon as their major shipping company. I avoid Amazon like the plague... they are an unethi... Voir plus

Noté 1 sur 5 étoiles

I started buying from them years ago because I loved their dish soap and baamboo TP, tissue, paper towels etc. but the last 2 years the quality of products had drastically gone downhill. The dish soap... Voir plus

Noté 5 sur 5 étoiles

I started using Grove several months ago. I'm a VIP member so I get free shipping. I purchased some 7th Generation & Mrs. Meyers products as well as Grove's own. I love the soap dispensers they cut ba... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Every single item I liked has been discontinued. The last straw was the cancellation of the apple crisp method cleaner. What were they thinking? We subscribe to places like this because we like their... Voir plus

À propos de l'entreprise


Coordonnées de contact

1,8

Bas

TrustScore 2 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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1,8

Tous les avis

(3 978)

14 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great products for you and your home!

I love most all their products! So good for you and your home and reasonably and affordably priced!

16 août 2021
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Réponse de Grove Collaborative

We're pleased that you're enjoying your time with us, Tamera! Thank you so much for choosing Grove and spreading the love. 💚

Noté 1 sur 5 étoiles

Scam membership

Please don't buy and certainly don't get the membership. Once you get in, there is literally no way out. I got my membership 4 months ago and tried canceling it 3 months ago. Surprise, you can't do it yourself and have to email customer care. I did it, they sent a link to do it, cancelled it then (4 step process and I thought I was done!). 3 months later, I get an email that "thank you for ordering these items" and $86 get deducted from my card automatically. Apparently, they didn't cancel my membership! I literally had to claim a dispute on my charge to get money back. I shouldn't have to go through all the hassles with no mistake of mine to get my own money back

14 août 2021
Avis spontané
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Réponse de Grove Collaborative

Hi Bhawna, we're sorry to hear about the experience you've had and we would be happy to help in any way we can. When you place your first order with Grove, you're enrolled in our flexible monthly shipments subscription and a free 60 day trial of our VIP membership. These are two separate aspects of our service and you're able to opt out of both after your first order. It looks like you canceled your VIP membership, however your flexible monthly shipments remained active which is why your recent order shipped. Please feel free to reach out to us at reviewsupport@grove.co if you'd like us to review your correspondences with our team or if you need further assistance — we're always glad to help.

Noté 1 sur 5 étoiles

Nope!

They offer "freebies" for increasing your order but don't send them and then customer service is rude and not willing to resolve.

13 août 2021
Avis spontané
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Réponse de Grove Collaborative

We are so sorry to hear about that trouble, Nancy. This is certainly not the experience we want for our community to have. Our bonus items are only eligible for orders that meet the pre-tax order minimum in addition to clicking the "Ship Now" button to have the order process right away. Bonus items are not able to be added to scheduled monthly shipments. If you have additional questions we are here to help — please feel free to reach out to us at support@grove.co.

Noté 5 sur 5 étoiles

I love grove!!

9 août 2021
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Réponse de Grove Collaborative

Thanks for choosing Grove for your home and spreading the love, Tracy!

Noté 5 sur 5 étoiles

This is a great company with great…

This is a great company with great products. If for some reason there is an issue with your order they are very quick to respond and fix it. They smell wonderful and work very well. I recommend this company and their products to everyone I know.

9 août 2021
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Réponse de Grove Collaborative

We appreciate you taking the time to write a thoughtful review, Pamela! Thank you so much for choosing Grove and spreading the love. 💚

Noté 5 sur 5 étoiles

all items come s requested and they…

all items come s requested and they clean as they are described, The scents are not that fake smell like others they actually smell like the flowers they are suppose to be, I love the stuff and I am on auto fill everymoth

9 août 2021
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Réponse de Grove Collaborative

We're pleased that you are enjoying your time with us, Catherine! If you ever need any help with your account or a product recommendation, please reach out to us at support@grove.co. We're always here for you.

Noté 5 sur 5 étoiles

I am new to ordering on line but groove…no question about it

I am new to ordering on line but groove has made it possible for me to actually shop for all my needs do they can come straight up my home!!! I am very happy. My plastic waste has gone to going up the recycling 3 to 4 times a week to maybe once a week! I very happy to know I’m helping the future both in waste and the cruelty free,

9 août 2021
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Réponse de Grove Collaborative

We appreciate you taking the time to share your experience with Grove, Ignacia! Thank you so much for choosing Grove for your home and spreading the love. 💚

Noté 5 sur 5 étoiles

Ordering from Grove is one of the best…

Ordering from Grove is one of the best decisions I have made and I tell all of my family and friends about it. I only purchase my cleaning supplies from Grove now.

3 août 2021
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Réponse de Grove Collaborative

We are pleased that you are enjoying your time with us! Thanks so much for choosing Grove for you and your family. We are so happy that you are a part of our community! 💚

Noté 5 sur 5 étoiles

Wonderful collaboration of products…

Wonderful collaboration of products that strive to be people kid pet and earth friendly . The efforts toward plastic neutral and the offerings of all the tree free and plastic free products is amazing . I love my free gifts and while yes it is a membership ... it's once a year and worth every penny. 20 bucks . And I've gotten more products for free and as gifts than 100 dollars

2 août 2021
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Réponse de Grove Collaborative

It's great to hear from you, Jennifer! We're so happy you love all of the options we have at Grove. Thank you for choosing Grove for your home.

Noté 5 sur 5 étoiles

Grove has helped our family be more eco…

Grove has helped our family be more eco friendly and the products are fantastic! Very easy to use the app and shop for what you need. I will keep using Grove for a long time

2 août 2021
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Réponse de Grove Collaborative

Thanks so much for choosing Grove for you and your family. We are so happy that you are a part of our community! 💚

Noté 5 sur 5 étoiles

I have loved all my stuff so far and my…

I have loved all my stuff so far and my 3 year old loves the new little soap pad things so easy to carry in my purse wanted to try for when we are on the go and they are perfect for that

2 août 2021
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Réponse de Grove Collaborative

We're so pleased to hear you love all of your Grove goodies. Please feel free to reach out if you're looking for any product recommendations or have any questions about our products. We’re always happy to help!

Best,
Team Grove

Noté 4 sur 5 étoiles

I love that this company is committed…

I love that this company is committed to offering customers a subscription kit that is so useful. I love the grove exclusive Mrs. Meyers scents! I love all the grove specific products they make as well. After a while I needed to cancel and it was tricky to end the monthly subscription- in fact I’m still trying to cancel it!

25 juillet 2021
Avis spontané
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Réponse de Grove Collaborative

We're glad to hear you love all of the options we have at Grove, Kris! Having a Grove account comes with two completely customizable features: A VIP Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. If we can help to adjust the settings on your account or provide any additional help, please feel free to reach out to us at support@grove.co or you can call us directly at 1-844-GROVE-75 (1-844-476-8375).

Noté 5 sur 5 étoiles

Every product I have purchased has been…

Every product I have purchased has been of top quality. The packaging is excellent. Using the glass cleaning bottles instead of plastic is great a move!!! Also adding the name sleeves was genius!!!
I have used many items as gifts and the recipients were vey pleased.

Delivery is also swift and packaged well.

19 juillet 2021
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Réponse de Grove Collaborative

Thank you for providing your valuable feedback, Kathleen. We're thrilled to hear how much you've been loving our new Twist & Slide Glass Spray bottles! Thank you so much for choosing Grove and spreading the love. 💚

Noté 5 sur 5 étoiles

Totally worth it!

Grove is hands down amazing from products down to customer service! I would recommend them to everyone.

19 juillet 2021
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Réponse de Grove Collaborative

It's great to hear from you, April! We're so happy you love all of the options we have at Grove. Thank you for choosing Grove for your home.

Noté 5 sur 5 étoiles

I love Grove!

I love Grove!! Wonderful products, so easy to use and I never forget to replenish my supplies.
The best is the sweet little notes written on every box I receive! Thank you for being so amazing!

16 juillet 2021
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Réponse de Grove Collaborative

Our pleasure, Cathie! We're so glad you've been enjoying your time with Grove. 😊

Best,
Team Grove

Noté 4 sur 5 étoiles

I really enjoy grove

I really like grove and the convinces of getting cleaning supplies delivered to your door and that they choose to go beyond plastic! It is a really exciting company to be apart of. I was a little bummed a few of my items in my last order were not in my delivery, but grove did credit my account for the inconvenience which is a great resolution to the problem. I am just hoping this isn’t a thing that can happen often.

15 juillet 2021
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Réponse de Grove Collaborative

Thank you for taking the time to share your experience with Grove, Felicia! We truly appreciate you choosing Grove for your home. Please feel free to reach out if you ever need any help with your account or a product recommendation. We're always here for you. 💚

Noté 5 sur 5 étoiles

Amazing company

I'm loving the great selection and wonderful products provided by Grove collaborative. Customer care and the environment is so important to this company.

13 juillet 2021
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Réponse de Grove Collaborative

We're so pleased to hear you love all your Grove goodies. Please feel free to reach out if you're looking for any product recommendations. We're always happy to help! 💚

Noté 5 sur 5 étoiles

I like the ease of ordering from Grove

I like the ease of ordering from Grove. I take out the items I don’t need yet and add new products to try. I like the minimal use of plastics and their focus on earth friendly products. The reminders are helpful the week before shipping and the shipment is always accurate! A great company!

13 juillet 2021
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Réponse de Grove Collaborative

We appreciate you taking the time to write a thoughtful review, Pam! Your conscientious choices make a huge impact on the sustainable future of our planet. Thanks for choosing Grove and spreading the love. 💚

Noté 1 sur 5 étoiles

Terrible customer service- charged multiple times

Site sometimes has the items I need, most of the time they don't carry a variety or are out of stock, which is why cancelled my VIP access. It's $19.99 a year which is cheap for free shipping on orders up to a certain dollar amount.
Leaving this bad review for terrible customer service. Charged multiple times for a service that was cancelled, this happened in 2020. This year 2021, they charged me again even though I cancelled last year. Initially I had to cancel multiple times, over email because calling wasn't an option. This year I sent the email chain with a representative stating my account was canceled. Yet here I am again sending the same email about getting charged the damn $19.99 again WITH my account already "canceled".

8 juillet 2021
Avis spontané
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Réponse de Grove Collaborative

We are saddened to hear about your poor experience with us, Yvette. Please reach out at reviewsupport@grove.co and provide your Grove account email, or you can call us directly at 1-844-GROVE-75 (1-844-476-8375). We would appreciate the opportunity to turn your experience around and help right away with the unexpected membership charge. Thank you kindly.

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