Growplay Monkey Bars Avis 

Excellent product
Kids absolutely love it wish I'd bought it sooner

I am having an awful experience with this Company and it still isn't over. I ordered the Compact back in March and the original shipping date elapsed with no notification of the delay or reason why. I have had to be the one repeatedly getting in touch with the Company via email (as there is no option to phone) to find out where my order is. I was informed that the order should be back in stock by the 21st April but then this deadline passed and again, I have had to be the one emailing to find out what is going on. The new date that we were given was early June for dispatch. We were then notified mid May all of a sudden that our item had been shipped - great news however the company they use to deliver the items is awful too. They gave 2 days that they might deliver but then did not turn up on either day and I had to ring them twice to ask where my order was. I was assured that they would ring to confirm a delivery date and time. Then they turned up on a random day the following week without any notification! We are lucky because we work from home but this could be £50 down the drain for anyone else if they appear without contacting the customer. We now have the climbing frame but pieces are missing and it is unsafe to use without it resulting in some frustrated parents and incredibly disappointed children who have waited since March for it. I have emailed the Company to get the missing part but have not had a response! We have spent a lot of money and we are incredibly disappointed with this Company.

Only just built it really but was very good at getting me a replacement part due to the screw hole being damaged got no complaints friendly service and help to resolve my problem my daughter is Autistic so struggle taking her to play areas but she loves it now it's up and she loves to swing spent hours on it Sunday I will be purchasing a few more extras for it😊

Quite impressed with the Monkey Bars.

I ordered a Large Monkey Bar Frame, delivery was as expected. Packing and assembly instructions are well thought of, very little chance of getting anything wrong.

It would take time to build parts if alone (as I was with guidance from my little one) but it all came together in the end. The final composition would definitely require more than one person as the frame is heavy.

My kid is enjoying and playing on it a lot with friends. I wish I had ordered it sooner.

An amazing piece of kit. Strong and relatively easy to put together. My 9 and 13 yr olds are both enjoying some serious playing and I don't have to encourage them to play outside any more. They head out quite happily!!

Purchased the Large frame and was the best choice for my two boys (10 & 7). They love the whole frame with the flying fox extension. They are on it everyday.

Our order was confirmed on 23/04 for supposed arrival in 4-5 business days, which is almost a week ago now.

You can read the reviews of their choice of delivery company (PalletForce) for yourselves, but they disown all responsibility. The lack of ownership, empathy or goodwill from the customer service is really poor, particularly for a £1400 purchase.

Our order has been stuck on "being prepared for delivery" for a week now and PalletForce's contact page just returns a 404 error.

At this point I'm starting to wonder if there are more significant stock issues they are covering up. I'll update again if and when the climbing frame arrives, but will otherwise be cancelling via our credit card company for non-delivery.

Would recommend you look elsewhere.

Great product, dispatched quickly but we have received a wrong piece instead of another piece. Kids were disappointed to wait another week. Quality check is the one thing to improve.
Otherwise thank you for a great product.

The absolute best purchase for the kids over the last few years (both my kids and neighbours' - they all say we have the best monkey bars in town). Great both for exercising and adventures, it's their little world. It's also very durable (we live in Scotland, you can imagine the elements it's exposed to), 2 years and keeps staying strong.
Also I couldn't be more pleased with the customer service. They are all absolute stars and deserve a raise.
I am super happy with the product and the service, and my only regret is that I haven't bought it earlier.

Really solid product, kids love it.

It is complex to build and could do with slightly better markings as almost had a bit of a F'up but was my fault.

Great product, efficient and helpful staff team.
Great company to deal with

Excellent product
Easy to put up
Already had 10 kids using it at the same time

The product is excellent, robust. Took quite a long time to erect and you will need a fairly large space in the garden. The finished product looks great and is not overpowering. The children love it. Just missing the option to add a slide.

Worth every penny. So well designed and made. So many options and really easy to put together. The children love it and you can often find an adult on there too!

Delivered super quickly, easy to set up, seems solid and long lasting and my daughters love it.

Excellent product. Easy to assemble and very good materials. Delivery issues meant I couldn't give it 5 starts

I can't recommend the Growplay system highly enough. After a ASD diagnosis for our daughter we have been searching for a way to add equipment into our house which allows her to climb/swing and generally move her body to regulate her emotions. The Growplay Compact has been a revelation at serving these needs.

Firstly ordering and delivery were simple, easy and very fast. There are a lot of boxes, with a couple of them being a little heavy but that should be expected given the quality of the product.

I would strongly recommend using the website to navigate to the hugely helpful You Tube videos which walk you through the process of putting the frame together. This is certainly easier than the instructions and allows you to see each process and go back and forth as needed. But I built the frame with assistance from my wife required only at the very end. There is absolutely no need for any specialist tools at all.

As mentioned we have installed the frame inside. We have it sitting on 40mm thick foam mats (karate fight grade). There have been 2 8 year olds and a 6 year old bundled onto the Net Swing and the frame has supported them no problem with no visible risk of tipping at all. It does slide but that is due to the mats rather than the frame. If it was installed outside using the anchors I can see there would be no issues at all.

All the accessories are amazing quality and the only frustration is how often you need to swap equipment over because the kids love it all so much!!!!

We have experience of "Jungle Gym" wooden outdoor frames before this, but I would now push anyone to go for Growplay frames first everytime. They are much better value, quality and will have a longer lifetime than the timber systems.

We ordered the adventure kit with the flying fox add on for the kids for Christmas. Delivery was super quick and easy.
Whilst assembling (two days before christmas) we realised the net swing was missing. I emailed and had a phone call 5mins later and the swing was sent to me that day!!! Absolutely couldn't believe that they got the swing to us 2 days before Christmas and within hours!!! Defenitly recommend!!

Amazing customer service and product.