Growplay Monkey Bars Avis 

We bought the climbing frame as a joint birthday and Christmas present given the investment. It took a while to build but the instructions were very clear. Now its up it seems really good quality and very sturdy. We've had it just over a month and my children have played on it daily, trying to master new skills. They are now saving up to buy more accessories. Glad we invested in it and think it will have longevity.

We have had a very frustrating experience with this company. It is worth noting that at present they do not have a UK based customer service number (or any number) to call so need to wait for an email response which due to the time difference can take a while. When ordering and on the email confirmation the particular frame we ordered stated it would be 3-5 business days. It was significantly longer by weeks and got no help from customer service although than an acknowledgment we had written (eventually) on several occasions. The delivery service they used were not contactable and centrally couldn't locate the frame so unable to provide updates, they were meant to deliver by the end of one week, the following week they turned up with no notification and left the frame outside our house with no security and without letting us know. The frame itself is ok but video instructions are not easy, would be much better printed with the frame. The monkey bars are advertised as being moveable up and down to grow with the child, on the compact frame the net is in the way which looks like you would have to dismantle most the frame to move them up and down. There is no information early available to tell us otherwise. Overall far from a premium service and would suggest trying a different company, particularly one with a better delivery service and customer service you can contact easily and will actually help. If we could have just cancelled the order when we started to get messed around with delivery dates or sent it straight back I would have done.

My kids have loved their play set. I like that there are so many different things they can do and it works for older children. As a single mother, I was able to mostly put it together by myself with the help of kids a couple times. It took me 2 days, but hey I got it done! I also like the idea that I can add to it with time.

Not one to leave reviews normally but I must say that I have been so impressed with this company. We ordered the Compact set for my daughter’s 7th birthday and they kindly ensured that it was delivered on her birthday (very quick turnaround!) which made her day! Unfortunately, we didn’t get round to putting it up until a few days later but it is now up and is absolutely loved by my 7 and 9 year old alike. My husband thinks it’s an impressive piece of engineering!
This company have restored my faith in customer service - going over and above to help. Thank you so much!

Love it!!
My daughter wants to play in it rain or shine and all her friends always want to come over and play on it.

The set was due for delivery on Wednesday but still hasn’t been delivered two days later. Growplay are no longer responding to emails and don’t have a contact line. I would urge caution before ordering through them and consider a vendor that have direct means of contact

Unfortunately I'm unable to review the actual play frame itself because it still has not been delivered. It has been with pallet force since 26/3 and every time they arrange a delivery (and I waste another booked holiday day off work) it doesn't come. It's a shame that growplay chose to use such unreliable couriers as it has definitely soured the experience.

We ordered the large frame with almost all the accessories The Monkey Bridge height was no listed on the ordering page for the large frame. It is extremally tall to the point it is dangerous for kids. It would be tall for me being 6' 2". When we contacted the customer service, they refused to do anything because it was assembled even though it was in new, unused condition. They wouldn't offer so much as a minor credit or coupon to help purchase something else from them. This is extremally disappointing for multi-thousand dollar pieces of metal. I'd recommend looking to other companies such as Vuly or on Alibaba where you can at least spend less.

we are open to considering exchanges in exceptional circumstances. Please reach out to our customer service team to discuss possible options.

We love it, we bought the large frame, our kids are on the young side for it (2&4), but our 4 yr old is fab at the monkey bars and it’s so reassuring to be able to set them really low to keep it safer and let it grow with them. Both love the swings. In fact having a swing has taught my son how to use his legs to swing himself- a proud moment for him and a hands free time achievement for me! He’s also enjoying spinning upside down on the tumble bars. We didn’t want to buy an interim climbing frame and they had both really outgrown the toddler one. My 2.5 yr old mostly just uses the swing, but I hope the addition of the cargo net at Christmas will be good for her too.

I found the instructions very straightforward, I had an issue I resolved with my own supplies, with one bolt. They are sending the replacement to swap in as well. I put the main parts together alone, and then two of us stood it up and connected the various parts. To be honest it’s the sort of thing I find fun- there are written instructions you can print for nearly all the frames I think.
Along with videos to help.

We have had it for 4 months and have just ordered a couple of extras to add to it over Christmas, which will be fun.

Fantastic company to deal with, good communication from them & delivery was fast and easy. 1 item was missing, but contacted them and they resolved straight away. Courier was great. Definitely recommend!

Excellent kit. Solid and great for developing out door activities for children. Assembly was a little complicated.

good quality, good customer service

Great experiencing ordering but won't honour the 20 discount or free delivery on the items I need but couldn't order as part frame as they were out of order. After nearly 2000 spend , I would have hoped for better customer service

Great customer service, speedy responses to emails and updates on tracking

I have had the growplay set for a few years now and it is the best purchase I think I have ever made. Wanted to reassure people on it’s longevity-not a single sign of wear and tear or rust in the Uk weather. My kids are in their teens now but they haven’t outgrown it - using it for and strength/ ninja stuff as well as a place to hang out with friends. It is amazing
and wanted to write this review because I would love this company to grow and succeed.

I spent over £2,000 on Growplay monkey bars and was promised delivery within 7 to 10 working days. It’s now been well over two weeks and I’ve heard nothing—no updates, no tracking info, not even a reply to the multiple emails I’ve sent chasing it up.

The only emails I *have* received are promotional ones trying to sell me more products—ridiculous when they haven’t even delivered what I already paid for. There’s no UK contact number to call, and the customer service has been completely non-existent.

At this point, I’ve had to open a case with MasterCard just to try and get my money back. I honestly have no idea if the product is even going to arrive. Total shambles. Be very wary before giving this company your money.

Delivery is an absolute nightmare! No information about when the item may arrive, had to send multiple emails asking for info. Told it was being dispatched in one delivery and yet it wasn't, then half of it dispatched a week later and still waiting on the other half. No information on when it's coming until the day before, not ideal for people that actually work or have a life. For an order that costs 2k the delivery should be free and well organised, yet it costs £50 and is a

This play frame is amazing, its exceeded all expectations! So easy to put together and it’s incredibly sturdy. The kids love it and have had hours of fun.

I spent £950 in April 2024 on the classic frame and now in June 2025 I am trying to purchase the expansion kit and am being told the company no longer delivers to Northern Ireland. I think that is extremely poor customer service, to leave customers in the lurch like that with an expensive product that they cannot use properly.

Great upgrade on our previous climbing frame. Great for kids and space for adults to work out. Great fun for kids for the future