Grundig UK Avis 

814
TrustScore 3 sur 5

3,0

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Grundig washing machine (7700) now being replaced after 5 years. Bearings gone, motor probably also gone. Engineer said there was a lot wrong with it for a 5 year old machine.

Noté 1 sur 5 étoiles

Vi har köpt en diskmaskin som inte håller tätt, vi kan inte köra den utan uppsikt så diska för hand känns mer effektivt. Har haft tekniker hemma vid 3 olika tillfällen och dom har inte kunna la... Voir plus

Noté 5 sur 5 étoiles

After reporting a noise problem with our new washing m/c, 2 Engineers arrived promptly to investigate. Within minutes they had identified the problem- a reversed filter in the filling hose, so nothin... Voir plus

Noté 5 sur 5 étoiles

The fridge freezer is just perfect, The interior has been skilfully designed to give maximum space. I particularly like the large pull out vegetable and fruit tray. Above that is a large area to st... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

Grundig offers an array of beautifully designed freestanding and built-in home appliances, combining premium quality with innovative technology that also respects the planet.


Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

814 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,0

Tous les avis

(814)

17 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Product is great.

Product is great.
The registration was very misleading whereby after selecting model of fridge / freezer the serial was not accepted. The number on the label reads eg.
12-345567-89. Tried different numbers on label until put this number in without the hyphens.

31 mars 2024
Logo de Grundig UK

Réponse de Grundig UK

Dear Derek Fox

Thank you for taking the time to reach out and share your experience with us, first hand customer feedback is imperative to improve our services. I would really like to look into this for you, if you could please email reviews@beko.co.uk with your details. Please accept my apologies for the inconvenience caused.

Kind Regards
T.M

Noté 5 sur 5 étoiles

Pleased overall

The delivery was on time, the delivery men were quick and efficient and so far very pleased with my dishwasher. Thank you

24 mars 2024
Noté 5 sur 5 étoiles

So Quiet

Purchased my Grundig integrated Fridge Freezer 2 weeks ago and so far I am very happy with it, it is very quiet which is great, even checked on it a couple of times to make sure it was on as I couldn’t hear it 😁.

17 mars 2024
Noté 5 sur 5 étoiles

Works like a dream

The last time I heard of Grundig, it was associated with big televisions, so I was surprised to see the name when I was browsing for a new oven. The offer of a 5 Year Guarantee on such a feature rich product was impossible to resist, and I'm so pleased I went for it as it's amazing! Works like a dream, incredibly quiet, and all with an A+ energy rating. Highly recommended.

21 mars 2024
Noté 3 sur 5 étoiles

Customer service terrible

Dislike customer service. Awful experience until after 4 repairs, they agreed to replace.
Then currys couldn't supply like for like due to the cost being 100 more than I originally paid. So settled on a different model and paid the difference.
Why can't system be seen by the insurance for the warranty. Why bother to register if it can't be seen when a fault occurs.
30 minutes of grief really tried my patience...

21 mars 2024
Logo de Grundig UK

Réponse de Grundig UK

Dear Alan Bridgett

Thank you for taking the time to reach out and share your experience with us, first hand customer feedback is imperative to improve our services. I would really like to look into this for you, if you could please email reviews@beko.co.uk with your details. Please accept my apologies for the inconvenience caused.

Kind Regards
T.M

Noté 2 sur 5 étoiles

Rubbish manual

Trying to follow the manual to set up the dishwasher is very difficult. Can’t do the water hardness settings. Control panel then just froze - had to do a reset by switching off at mains. Have given up. Wine glasses impossible to put in rack. Manual very poor and difficult to understand

20 mars 2024
Logo de Grundig UK

Réponse de Grundig UK

Dear Ned

I am very sorry to read you are having issues with your Dishwasher. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards
T.M

Noté 5 sur 5 étoiles

So far so good 😊

We chose the Grundig over a Samsung, which we already owed and had developed a fault. Based on design, standard warranty, and running costs. It was easy to install and use. It's also very quiet.

14 mars 2024
Noté 3 sur 5 étoiles

Low noise

Low noise
Good washing
Drain pump sometime does not work

17 mars 2024
Logo de Grundig UK

Réponse de Grundig UK

Dear MR Mohamed

I am very sorry to read you are having issues with your appliance. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards
T.M

Noté 1 sur 5 étoiles

Useless Afersales if something goes wrong

I've had a Grundig washing machine for around 3 years with a 5 year warranty. It's been ok but last year I reported the spin was noisy.
Someone came out and said it was the shock absorbers. They only had 1 and said they would order more and come back. He said to carry on using the
machine but no big loads.

A couple of weeks later, a different engineer came out and took the whole machine apart again and told me all the parts were wrong and he would have to order more.

We are now nearly a month on. No calls back no idea when the repair will be and still can't do full loads at a time we are all trying to save electricity and water.

The product is not bad but beware of after sales, they are nothing short of useless. I'll have to get back into a long queue on the phone again to probably find out nothing has been ordered.

Again, it's the consumer who suffers. Grundig need to get their act together and call their customers and let them know what is going on. I've literally been left frustrated. I would not recommend Grundig solely down to their after sales.

8 février 2024
Avis spontané
Logo de Grundig UK

Réponse de Grundig UK

Dear Julie Bowles

I am very sorry to read you are having issues with your Washing Machine. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards
T.M

Noté 5 sur 5 étoiles

Nice machine

Nice machine, lots of programs and very quiet.
Manual a little confusing its got other machines instructions as well so some of it not applicable.

29 février 2024

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