J'ai très hâte de séjourner à votre hôtel. En général je réserve avec Hotels.com (statut OR) mais j'ai préféré réserver directement auprès de votre établissement. Nous sommes deux personnes québécois... Voir plus
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J’ai décidé de réserver sur votre site afin de vous éviter la commission Booking et ça complique la démarche Vous auriez à gagner à trouver une solution pour éliminer cette objection Sinon tr... Voir plus
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Réservation faite en direct à l'hôtel et confirmation par Guest, tout en anglais, non conforme à nos désirs et 50% plus élevée que prévue! Réclamation faite et réponse comme quoi on a pas réservé c... Voir plus
L'entreprise a répondu
Quand il faut remplir des case, je préfère inscrire les réponses moi-même. Il est pénible de choisir un nom de ville ou de département dans une liste roulante, surtout lorsque la réponse voulue figur... Voir plus
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À propos de l'entreprise
À propos de Guest Reservations
Écrit par l'entreprise
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
Guest Reservations has a good Customer Review Rating across the web, making it one of the most trusted platforms for online hotel reservations. Find customer reviews below, or read featured Guest Reservations Reviews.Is Guest Reservations Legit?
Guest Reservations is a legitimate, well-known independent travel network that's been around since 2016. Guest Reservations customers consistently rate the company high due to their exclusive deals, leading customer service, and huge selection of hotel inventory.Guest Reservations Support:
Need help with a booking? The Guest Reservations Customer Care team is ready to help.Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Guest Reservations™ Is Top Rated!
Écrit par l'entreprise
- Trusted by Millions
- Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
Coordonnées de contact
3,9
Bien
63 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Impossible d’annuler ma réservation…
Impossible d’annuler ma réservation alors que j’avais payé un extra pour cela. Le lien d’annulation ne fonctionne pas.
Je ne conseille absolument pas ce site, 30 euros de frais de réservation ont été appliqués sans information préalable avant paiement, je vais faire opposition auprès de ma banque si nécessaire et dénoncer pour fraude du fait qu’on ne peut pas les contacter pour annuler une réservation.
4 mai 2026
Avis spontané
Réponse de Guest Reservations
Hello Caroline,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Car
Arnaque à fuir impossible de les…
Arnaque à fuir impossible de les joindre et débite CB SANS ACCORD
10 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello Thierry,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Site pire que booking à fuir .
Site pire que booking à fuir .
Ce site n’est pas celui des hôtels même si il essaye de tromper en copiant nom et photos. Vous paierez beaucoup plus cher et aucun service ou aucune solution en cas de soucis. De plus comble de tout ils passent par booking…. Svp lisez et ne vous faites pas avoir.
1 mai 2026
Avis spontané
Réponse de Guest Reservations
Hello Laurent,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
J'avais presque finalisé ma…
J'avais presque finalisé ma réservation, en payant je me suis retrouvé avec une indication "rate no more available". J'ai du tout recommencer...
30 avril 2026
Réponse de Guest Reservations
Hello Francois,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
ce sont des voleurs
ce sont des voleurs
Ont pris 40E de commission sur une facture de 130€...en + de Booking!!!
28 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello Beatrice,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello Paul,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réservation non faite
Réservation non faite, refuse de rembourser, ne pas faire avec eux, ne prennent leurs responsabilités.
28 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello,
We are sorry to hear that there was an error with your booking and want you to know that we understand how frustrating it can be to have plans disrupted and that we want to make things right for you.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Bonjour,
Bonjour,
J’ai déjà écrit pour évoquer des frais d’annulation de 170€ quelques minutes après avoir constaté une erreur, sans compter les frais pour transaction effectuée aux États Unis.
Cerises sur le gâteau, pas de réponse à mon message envoyé sur customercare!!
13 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello Paricia,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Professionnal
28 avril 2026
Réponse de Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Frais de reservation exorbitants
Frais de réservation exorbitants
Et vraiment bizarre que la chambre pour une personne coute le même prix que pour 2 personnes!!!!!
27 avril 2026
Réponse de Guest Reservations
Hello Giby,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello Denis,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Top top top top
25 avril 2026
Réponse de Guest Reservations
Hello Debs,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Arnaque/ à fuir
C’est un site avec des frais caché. Il imite les noms des hôtels et vous laisse croire que vous réservez avec l'hôtel. Une fois la réservation est faite, vous avez des frais caché exorbitant et impossible d'annuler. Faites attention, c'est une
arnaque ! J’ai essayé de les contacter en vain par téléphone et via le formulaire de contact aucun retour. Je ne vais pas en rester là et informer les médias et la repressions des fraudes. Ils seraient souhaitable de lancer une action collective pour faire entendre les
consommateurs abusés et faire fermer ce site.
24 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello Noemie,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Site aux pratiques plus que douteuses
Je fais une réservation original hôtel saint Aunes pour une nuit du 2 au 3 mai. (Tarif Booking 85 euros) je veux réserver directement à l’hôtel, je fais l’erreur d’aller sur le site :https original. Montpellier. Gestreservation qui en fait n’est pas un url mais le nom de la page ! Le tarif affiché est de 87 euros ! Là où j’aurais dû me méfier c’est que je n’avais que 10mn pour avoir les 25 % de réduction ! Après le paiement j’apprends que ce sont 126 euros qui me seront débités:
Sous-total 87,09 €
Frais de recouvrement d'impôts 8,71 €
Service Fees 30,27 €
Total 126,07 €
Il ne me reste plus qu’à signaler ces pratique plus que douteuse à : signal.conso.gouv.fr
Cordialement
24 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello JmS,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello Valerie,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Ayant fait une réservation je n’arrive pas à modifier les dates et suite à l’annulation j’aimerais etre remboursée
Bonjour ayant pris une réservation j’ai été automatiquement dirigé vers ce site je voulais changer la date très difficile d’accès le site n’accepte pas les numéros de réservation qu’on m’a fourni j’ai envoyé des mails j’ai essayé de téléphoner sur le numéro rien j’ai téléphoné directement à l’hôtel qui a été très sympa d’annuler la réservation comme l’hôtel n’avait plus de disponibilité mais on a pas pu me renseigner sur le remboursement ma carte bancaire a été débité le lendemain de ma réservation comment faire pour me faire rembourser j’ai un doute si je ne me suis pas fait arnaqué par Guest Réservation j’espère avoir une réponse rapidement cordialement
2 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello Constans,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello Gianni,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
URL trompeur et pratiques trompeuses
Cette plate-forme inclu le nom de l’hôtel dans l’URL, donnant l’impression d’être sur le site officiel de l’hôtel alors que ce n’est pas le cas.
J’apprends ensuite de l’hôtel que pour eux la réservation est passée pr Booking.com !
Les prix ne sont pas transparents du tout : on m’annonce 130€/nuit et je me retrouve avec un total à 260€/nuit !
20 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello Christophe,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
FUYEZ CE SITE !
Ils sont très bons pour se placer proches des liens officiela dans les moteur de recherche , je n'ai pas fait attention et ce site facture des frais EXORBITANTS ! plus cher qu'une des 5 nuités que j'ai réservé. Je ne me ferai pas avoir 2 fois !!!!
9 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello Gilles,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
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