J'ai très hâte de séjourner à votre hôtel. En général je réserve avec Hotels.com (statut OR) mais j'ai préféré réserver directement auprès de votre établissement. Nous sommes deux personnes québécois... Voir plus
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J’ai décidé de réserver sur votre site afin de vous éviter la commission Booking et ça complique la démarche Vous auriez à gagner à trouver une solution pour éliminer cette objection Sinon tr... Voir plus
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Réservation faite en direct à l'hôtel et confirmation par Guest, tout en anglais, non conforme à nos désirs et 50% plus élevée que prévue! Réclamation faite et réponse comme quoi on a pas réservé c... Voir plus
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Quand il faut remplir des case, je préfère inscrire les réponses moi-même. Il est pénible de choisir un nom de ville ou de département dans une liste roulante, surtout lorsque la réponse voulue figur... Voir plus
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À propos de l'entreprise
À propos de Guest Reservations
Écrit par l'entreprise
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
Guest Reservations has a good Customer Review Rating across the web, making it one of the most trusted platforms for online hotel reservations. Find customer reviews below, or read featured Guest Reservations Reviews.Is Guest Reservations Legit?
Guest Reservations is a legitimate, well-known independent travel network that's been around since 2016. Guest Reservations customers consistently rate the company high due to their exclusive deals, leading customer service, and huge selection of hotel inventory.Guest Reservations Support:
Need help with a booking? The Guest Reservations Customer Care team is ready to help.Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Guest Reservations™ Is Top Rated!
Écrit par l'entreprise
- Trusted by Millions
- Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
Coordonnées de contact
3,9
Bien
63 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Un site avec des frais caché
Un site avec des frais caché. Il imite les noms des hôtels et vous laisse croire que vous réservez avec l'hôtel. Une fois la réservation est faite, vous avez des frais caché exorbitant et imposdible d'annuler. Faites attention, c'est presque une arnaque !
Ceci est une réponse a votre réponse et ce puisque je ne peux pas répondre directement. Votre réponse n'est pas vrai puisque vous utilisez le nom de l'hôtel pour vous identifier et vous ajoutez guestreservation par la suite. Ce qui donne l'impression que nous reservons avec le service client de l'hôtel. Ceci n'a rien voir avec la transparence. De plus, vous ajoutez des frais cachés non annoncées, pour mon cas c'était 68$ de plus pour une nuit, quand l'hôtel et les autres sites de réservations, comme booking, n'ajoutent pas ces frais. Et enfin. on ne peux pas annuler. Ainsi, vous ajoutez des frais caché et vous nous forcez à les accepter puisque nous ne pouvons pas annuler une fois nous svons découvert cela. Expliquez devant tout le monde où est la transparence ?
14 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello Adel,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Pourquoi ne pas proposer le français…
Pourquoi ne pas proposer le français aussi pour les réservations
14 avril 2026
Réponse de Guest Reservations
Hello Decleyre,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
arnaque et je suis tombé dedans…
arnaque et je suis tombé dedans attention mets la pression pour réserver et comme les autres factures des prix de service exorbitant, imite les sites des hotels et attention pas d'annulation des vrais escrocs
11 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello Ben,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello Yves,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Guest reservation : une arnaque scandaleuse avec des frais exorbitants. A éviter absolument
Réservation d'un hôtel à Bâle (Suisse) pour une nuit, site en haut de page Google, qui avait l'apparence du site de réservation direct de l'hôtel, mais avec une adresse http/ qui est un véritable leurre.
A réception de la confirmation par mail, je constate 71 euros de "service fee" (frais de service) pour un prix de la chambre de 250 euros.
J'annule immédiatement, reçois un msg d'annulation de Guest Reservations, et appelle le service client de Guest Reservations, qui récite mécaniquement un texte formaté.
L'autorisation de débit a été enregistrée par ma banque, et je ne sais pas si je serai réellement remboursé.
Par précaution sur l'usage des données de ma carte bancaire par cette plateforme, je vais devoir opposer et faire refaire ma carte.
Pour comprendre ce qu'est cette plateforme arnaqueuse, voir l'article du New York Times suivant, qui décrit une société quasi fantôme basée au Texas et sans garantie financière (article du 04/09/2026 intitulé "The Click That Cost $11,000 and Other Travel Pitfalls"),
mais qui paye Google pour être en haut de page avec une adresse imitant les sites légitimes d'hôtels.
9 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Attention
Attention, grosse arnaque. Leur Site utilise une adresse qui prête volontairement à confusion. Il n’y a aucun service. Il bascule directement sur Booking et ne fait rien d’autre que de facturer des frais très importants (50% du prix réel des chambres) sans prévenir bien entendu. A fuir.
7 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello Herve,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello Suzie,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello Alain,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Arnaque Cette plateforem guestreservation est…
Cette plateforem guestreservation est une arnaque americaine qui vous augmente (dans mon cas) de 60 % la note. Nous sommes prevenus du montant final une fois la transaction faites sans possibilité d'annulation et de remboursement.
Plus jamais je ne reseverai sur guestreservation.
3 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Ce site se fait passer pour le site…
Ce site se fait passer pour le site officiel de l’hôtel, n’annonce pas les frais (tres élevés, 50€ pour ma chambre) puis débite directement sans que vous vous rendiez compte du surcoût. A eviter, méthodes peu scrupuleuses
2 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello Seb,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Attention ce site vous prend des frais de service exorbitant!!!
Bonjour, j'ai réservé via Guest Réservation croyant être sur le site de l'hôtel. Je me suis fait piégé et la facture est lourde 94,09€ pour des frais de service.
Attention de ne pas vous faire pièger à votre tour. Une belle arnaque ce site.
2 avril 2026
Avis spontané
Réponse de Guest Reservations
Hello Xavier,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Ai réservé 1 chambre dont je veux modifier la date. Impossible de côtâcher guette qui nous renvoie vers 1 numéro du tél. en englais. Arnaque ais
Arnaque jamais remboursée impossible de joindre le site.
31 mars 2026
Avis spontané
Réponse de Guest Reservations
Hello Lilyane,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
je préfère avoir quelqu’un de vivant à…
je préfère avoir quelqu’un de vivant à qui parler.
31 mars 2026
Réponse de Guest Reservations
Hello Rene,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
fast book ok
29 mars 2026
Réponse de Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
J ai réservé un hôtel ibis
J ai réservé un hôtel ibis . guest réservations à prélevé immédiatement une somme plus importante et n a pas payé l hôtel.
Pour y dormir , j ai du repayer une deuxième fois. Ils sont injoignables et demande un numéro de confirmation qui ne figure nulle part. Sur internet on peut lire que ce site est une arnaque alors que vous leur mettez 4 étoiles. que pensez de vos avis ? que me conseillez vous de faire ?
D ROBIN
28 mars 2026
Avis spontané
Réponse de Guest Reservations
Hello Dominique,
We are sorry to hear that there was an error with your booking and want you to know that we understand how frustrating it can be to have plans disrupted and that we want to make things right for you.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Système rapide et efficace.
27 mars 2026
Réponse de Guest Reservations
Hello Robert,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello Rodolphe,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
ATTENTION ARNAQUE
ATTENTION ARNAQUE
Dans mon cas la réservation est faite , ils réservent sur booking et rajoutent des frais de presque 50 % .
Comme les autres utilisateurs, j ai pensé réserver sur le site de l hotel et je suis tombé sur ces voleurs qui taxent la réservation annoncée sans jamais l afficher , on le découvre quand c’est payé .
Et impossible d annuler , la page ne reconnaît pas e numéro de réservation fourni evidemment. Et le numéro de tel est aux usa .
Méfiez vous . Sur l intitulé du site il y a le nom de l hotel accolé à guest réservations , si on va un peu vite on se fait avoir .
Et je m adresse à eux , il n est pas nécessaire de me faire une réponse générique comme celle que vous avez faite à toutes vos victimes .
Ils sont toujours placés en premier sur les page Google , c est anormal qu ils puissent avoir cette position attribuée par Google en payant .
24 mars 2026
Avis spontané
Réponse de Guest Reservations
Hello Olivier,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
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