J'ai très hâte de séjourner à votre hôtel. En général je réserve avec Hotels.com (statut OR) mais j'ai préféré réserver directement auprès de votre établissement. Nous sommes deux personnes québécois... Voir plus
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J’ai décidé de réserver sur votre site afin de vous éviter la commission Booking et ça complique la démarche Vous auriez à gagner à trouver une solution pour éliminer cette objection Sinon tr... Voir plus
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Réservation faite en direct à l'hôtel et confirmation par Guest, tout en anglais, non conforme à nos désirs et 50% plus élevée que prévue! Réclamation faite et réponse comme quoi on a pas réservé c... Voir plus
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Quand il faut remplir des case, je préfère inscrire les réponses moi-même. Il est pénible de choisir un nom de ville ou de département dans une liste roulante, surtout lorsque la réponse voulue figur... Voir plus
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À propos de l'entreprise
À propos de Guest Reservations
Écrit par l'entreprise
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
Guest Reservations has a good Customer Review Rating across the web, making it one of the most trusted platforms for online hotel reservations. Find customer reviews below, or read featured Guest Reservations Reviews.Is Guest Reservations Legit?
Guest Reservations is a legitimate, well-known independent travel network that's been around since 2016. Guest Reservations customers consistently rate the company high due to their exclusive deals, leading customer service, and huge selection of hotel inventory.Guest Reservations Support:
Need help with a booking? The Guest Reservations Customer Care team is ready to help.Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Guest Reservations™ Is Top Rated!
Écrit par l'entreprise
- Trusted by Millions
- Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
Coordonnées de contact
3,9
Bien
63 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
ATTENTION ARNAQUE
ATTENTION ARNAQUE
Dans mon cas la réservation est faite , ils réservent sur booking et rajoutent des frais de presque 50 % .
Comme les autres utilisateurs, j ai pensé réserver sur le site de l hotel et je suis tombé sur ces voleurs qui taxent la réservation annoncée sans jamais l afficher , on le découvre quand c’est payé .
Et impossible d annuler , la page ne reconnaît pas e numéro de réservation fourni evidemment. Et le numéro de tel est aux usa .
Méfiez vous . Sur l intitulé du site il y a le nom de l hotel accolé à guest réservations , si on va un peu vite on se fait avoir .
Et je m adresse à eux , il n est pas nécessaire de me faire une réponse générique comme celle que vous avez faite à toutes vos victimes .
Ils sont toujours placés en premier sur les page Google , c est anormal qu ils puissent avoir cette position attribuée par Google en payant .
24 mars 2026
Avis spontané
Réponse de Guest Reservations
Hello Olivier,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Attention arnaque !
Attention arnaque !
Je pensais être sur le site de l'hôtel, avec un prix annoncé inférieur à celui de l'hôtel en les appelant en direct.
Manque de clarté et 40€ de "fees" (taxes diverses) appliqués invisible au moment du paiement !!! 30% du montant du prix de la chambre.
Manque de respect du travail des hoteliers qui supporte des frais de structure, des frais de personnel...
Une soit disant plateforme qui vole clients et hoteliers avec seulement un ordinateur et une connexion internet !
Aucune valeur ajouté puisque le montant est plus cher au final.
A fuir !!!
24 mars 2026
Avis spontané
Réponse de Guest Reservations
Hello,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello Jean-paul,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
J’ai voulu reserver une chambre et j’ai…
J’ai voulu reserver une chambre et j’ai été prélevé alors que je n’ai reçu aucun mail de confirmation. J’ai ensuite appelé l’hotel en question qui ne trouve pas la trace de la réservation. ARNAQUE de 115 euros!!!
15 mars 2026
Avis spontané
Réponse de Guest Reservations
Hello Kevin,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
ARNAQUE
Je viens de réserver une chambre d'hôtel à Arcachon. Je compare sur mon téléphone les prix entre Booking et le site de l'hôtel. Je m'aperçois que c'est moins cher sur le site de l'hôtel. Je finis donc par réserver sur le site de l'hôtel et je me retrouve avec une confirmation de guestreservation (??). Que s'est-il passé? je n'en sais rien. Entre temps, le prix de ma réservation a augmenté de plus de 100€ (service fees et frais de recouvrement d'impôts) et impossible d'annuler. Ayant eu des difficultés à payer avec ma banque, 2 réservations se font... Le site indique juste que je ne peux pas annuler ma réservation et l'hôtel m'indique que je n'ai pas réservé sur leur site... Impossible de me faire rembourser. Comment ai-je pu finir sur leur site alors que je n'ai consulté que Booking et leur site internet. Mystère et 768€ de pris sur mon compte bancaire.
21 mars 2026
Avis spontané
Réponse de Guest Reservations
Hello Beatrice,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
arnaque !!!!!!
8 février 2026
Avis spontané
Réponse de Guest Reservations
Hello,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
pas clair
En voulant réserver une nuit dans un hôtel, atterrissage sur ce site involontairement (tiens, c'est bizarre, j'aurais dû me méfier), frais élevés non précisés avant le paiement (40 euros), annulation théorique possible mais aucun correspondant joignable, ligne de téléphone uniquement aux USA, paiement par carte SANS la double authentification (encore bizarre). Nombreuses plaintes similaires sur internet.
16 mars 2026
Avis spontané
Réponse de Guest Reservations
Hello,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
La plateforme se fait passer pour le…
La plateforme se fait passer pour le site de l'hôtel. Il n'affiche pas la commission lors du règlement (95€ en plus de la chambre d'hôtel à 245€).
Les conditions d'annulation sont données après règlement -> "aucun remboursement" !
Aucune sécurité lors du paiement.
La chambre ne correspond pas à ma demande.
A éviter !
16 mars 2026
Avis spontané
Réponse de Guest Reservations
Hello Ludovic,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Quel est ce frais/taxe si élevé ?
14 mars 2026
Réponse de Guest Reservations
Hello Kevin,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello Jean-Francois,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello Sebastien,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
C'est une c'est une arnaque !
C'est une c'est une arnaque !! je suis furieuse je croyais réserver directement sur le site de l'hôtel et je suis tombée sur ce site qui vous prend plus de 70 € de taxes au dernier moment... ce n'est pas marqué dans la réservation., d'autre part quand on veut gérer la réservation et annuler et bien soi-disant que le numéro qui m'a été donné n'est pas bon.... c'est pourtant le seul numéro que j'ai et il est noté dans le mail de confirmation. Évidemment ils ne répondent pas aux mails et je suppose qu'ils vont attendre le dernier moment où ma réservation ne sera plus annulable... Et j'ai oublié de préciser aussi que ils m'ont débité ma carte bancaire !
10 mars 2026
Avis spontané
Réponse de Guest Reservations
Hello Florence,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réelle escroquerie!!!
Bonjour,
Le 5 mars, j'ai réservé par erreur une chambre à l'hôtel YOTELAIR Istanbul (dans la zone duty-free de l'aéroport) pour la nuit du 11 au 12 mars via le site Guest Reservations. L'hôtel YOTELAIR propose l'annulation gratuite jusqu'à 24 heures avant l'arrivée. Or, le site Guest Reservations a débité ma carte bancaire immédiatement. J'ai reçu une confirmation de réservation mentionnant l'option d'annulation et le numéro de référence (R6208625585).
Suite à l'annulation de mon vol le 9 mars, j'ai immédiatement envoyé un e-mail pour annuler la réservation. J'ai reçu une réponse avec un numéro de téléphone et un lien vers un formulaire.
J'ai donc soumis ma demande d'annulation. J'ai reçu une confirmation indiquant une réponse sous 24 heures. N'ayant toujours pas de réponse, j'ai renvoyé le formulaire, resté sans réponse.
Je n'ai toujours pas été remboursé.
Je déconseille fortement l'utilisation du site de réservation Guest Reservations.
W. ZIMMERMANN
.........
Suite à la réponse de Guest Reservations, j'ai envoyé un email à l'email de Customer Reservations avec les détails de ma réservation...
J'attends toujours une réponse et un remboursement!
13.03.2016
-------------
Une réelle escroquerie!!!!
Me voilà un mois après ma demande d'annulation de ma réservation... aucune réponse à mon email du 11 mars contenant les détails de ma réservation comme proposé par Chantal Reynolds de Guest Reservation ici sur Trustpilot!!!
W. Zimmermann
9 mars 2026
Avis spontané
Réponse de Guest Reservations
Hello,
We are sorry to hear that there was an error with your booking and want you to know that we understand how frustrating it can be to have plans disrupted and that we want to make things right for you.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™️ Customer Care
C’est presque une escroquerie,ils vous…
C’est presque une escroquerie,ils vous confirment le prix de la chambre par nuit et après sur le total du prix ils rajoutent près de 30 pourcent qui soit disant sont des taxes ou autres frais.
10 mars 2026
Avis spontané
Réponse de Guest Reservations
Hello Leo,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Total scam. Hidden fees not disclosed. Arnaque
Arnaque totale
Frais non indiqués
Pas de validation du prix
Attention à ce site qui se fait passer pour le site officiel de l’hôtel.
Total scam.
Hidden fees not disclosed.
No price confirmation.
Beware of this site, which pretends to be the hotel’s official website.
10 mars 2026
Réponse de Guest Reservations
Hello,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello Dominique,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Réponse de Guest Reservations
Hello Thierry,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Réponse de Guest Reservations
Bonjour Yves,
Nous espérons que vous vous portez bien. Nous apprécions votre fidélité et espérons que vous utiliserez Guest Reservations pour vos prochaines réservations. N'hésitez pas à nous contacter à l'adresse customercare@guestreservations.com si vous avez des questions ou des préoccupations. Merci.
Cordialement,
Chantal Reynolds
Service Clientèle Guest Reservations
Ce site de réservation est à fuir !
Ce site de réservation est à fuir !! Le prix normal de la chambre est affiché en grand et en tout petit des frais complètement injustifiés que je n'avais pas vus.
Le prix renseigné ailleurs, sur d'autres sites, est correct par rapport à eux.
Ne jamais réserver sur ce site... J'ai été arnaquée de 40 euros.
3 mars 2026
Avis spontané
Réponse de Guest Reservations
Hello Pircak,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
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