Nous croyions faire affaires directement avec Le Manoir des Sables. Le montant de 193 $ chargé par Choice pour les frais de service nous parait abusif. De plus, l'impossibilité d'annuler l'achat avec... Voir plus
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Lisez les avis des autres
Réservation faite en direct à l'hôtel et confirmation par Guest, tout en anglais, non conforme à nos désirs et 50% plus élevée que prévue! Réclamation faite et réponse comme quoi on a pas réservé c... Voir plus
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Je suis scandalisée que vous me demandiez un commentaire en anglais. Heureusement vous avez un site francophone, mais lorsque j’ai appelé pour réserver, je suis tombée sur un message strictement en an... Voir plus
L'entreprise a répondu
J'ai très hâte de séjourner à votre hôtel. En général je réserve avec Hotels.com (statut OR) mais j'ai préféré réserver directement auprès de votre établissement. Nous sommes deux personnes québécois... Voir plus
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À propos de l'entreprise
À propos de Guest Reservations
Écrit par l'entreprise
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
Guest Reservations has a good Customer Review Rating across the web, making it one of the most trusted platforms for online hotel reservations. Find customer reviews below, or read featured Guest Reservations Reviews.Is Guest Reservations Legit?
Guest Reservations is a legitimate, well-known independent travel network that's been around since 2016. Guest Reservations customers consistently rate the company high due to their exclusive deals, leading customer service, and huge selection of hotel inventory.Guest Reservations Support:
Need help with a booking? The Guest Reservations Customer Care team is ready to help.Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Guest Reservations™ Is Top Rated!
Écrit par l'entreprise
- Trusted by Millions
- Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
Coordonnées de contact
3,9
Bien
63 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Efficacité et rapidité dans le choix…
Efficacité et rapidité dans le choix des chambres et le paiement
19 février 2026
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Rapide et efficace
17 février 2026
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Rapide très bien
11 février 2026
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
détaillé et rapide
11 février 2026
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Impossible de joindre l'hôtel pour…
Impossible de joindre l'hôtel pour avoir des infos.
10 février 2026
Réponse de Guest Reservations
Hi Antoine,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
pas certain que mon rabais de $35 code…
pas certain que mon rabais de $35 code promo se soit appliqué au co mplet???
10 février 2026
Réponse de Guest Reservations
Hi Daniel,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Attention ne vous faites pas avoir!
Attention ce site se place comme intermédiaire supplémentaire après les hôtels et les OTA (Booking, Expedia, etc...). Ils appatent le client dans les comparateurs de prix (ou par des achats de mot-clés sur moteur de recherche) avec des prix plus bas, puis au moment de finaliser la réservation, rajoutent de gros frais supplémentaires. Du coup pour le client : Prix de la chambre + Commission Booking.com + commission de Guest Reservation! Ne vous faites pas avoir!
2 février 2026
Avis spontané
Réponse de Guest Reservations
Hi Flatsix,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Frais de service exorbitants et sans…
Frais de service exorbitants et sans transparence. Ce fait passé pour l'hebergeur !
6 février 2026
Avis spontané
Réponse de Guest Reservations
Hi Finistère,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Easy and fast
Merci pour votre site, il est facile d'utilisation et rapide. C'est juste dommage qu'on ne puisse pas spécifier si on veux un lit double ou 2 lits.
9 février 2026
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Site malhonnête / arnaque
C’est un site malhonnête qui se fait passer pour le site web des hôtels en utilisant leurs noms dans des sous sites web (ex : novotelmacon.guestreservations) et facture 35% de frais.
Une arnaque
Pour avoir 3.9 ils doivent avoir fait faire de faux avis positif en masse pour contrer ceux des nombreux inattentifs qui se font avoir par distraction
6 février 2026
Avis spontané
Réponse de Guest Reservations
Hi Timothee,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Des frais explosifs
Des frais explosifs : nuitée à 116 € + 53 € de frais de gestion/traitement... juste pour une mise en relation. Arrêtons d'enrichir ce type de prestation frauduleuse.
6 février 2026
Avis spontané
Réponse de Guest Reservations
Hi Stephanie,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
L'enfer
L'enfer, je pensais être sur le site de l'hôtel, mais je suis passé par Guest reservations, et quand j'ai voulu modifier mon voyage (mêmes conditions juste décaler le séjour).... impossible ! J'ai alors contacté l'hotel, ils ne pouvaient rien faire non plus car Guest Reservations bloque la transaction. Grosse Arnaque , vérifiez bien au moment de la saisie que vous êtes sur le site de l'hotel : si un .guest-reservations apparaît après le nom de l'hôtel, fuyez.
5 février 2026
Avis spontané
Réponse de Guest Reservations
Hi Max,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
L'inscription au site est ordinaire car…
L'inscription au site est ordinaire car on peut pas voir le mot de passe qu'on inscrit. On peut pas voir correctement les photos de la chambre choisie.
Le sondage de l'expérience est indiqué en anglais seulement
5 février 2026
Réponse de Guest Reservations
Hi Michel,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Site frauduleux détourné depuis le site…
Site frauduleux détourné depuis le site Marriott j’ai payé 2 nuit 235 € et sur facture en sus apparaît frais de recouvrement 49€ et 139 € de services fees !!!! Rien n’apparaît avant le paiement mais juste après à la confirmation et la c’est trop tard
7 janvier 2026
Avis spontané
Réponse de Guest Reservations
Hi E T,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Catastrophe …ce site est une arnaque
Catastrophe …ce site est une arnaque ! Il prélève des charges non connues au moment de la réservation .. ex pour une chambre affichée 167€ , j’ai payé 243€ ..!!!! A fuir , faites attention car ce site est arrivé sur une resa que je faisais sur un site hôtel ..vérifiez votre saisie !
4 février 2026
Avis spontané
Réponse de Guest Reservations
Hi Step,
Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.
We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Arnaque : Commission de 67 % sur une nuit d'hôtel…
Commission de 67 % sur une nuit d'hôtel !!!
C'est une véritable arnaque.
Payé à GR = 114.01 €
Facture de IBIS : 82.34 € ttc
Et ils refusent de facturer la différence.
Ne passez plus par des sites de réservation : Adressez-vous directement à l'hôtel
19 décembre 2025
Avis spontané
Réponse de Guest Reservations
Hi Marc,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
POURQUOI JE PAYE 185 € POUR UN PRIX…
POURQUOI JE PAYE 185 € POUR UN PRIX ANNONCE DE 66 € LA NUIT J'AURAI DONC DU PAYER 132 €
C'EST SCANDALEUX
2 février 2026
Réponse de Guest Reservations
Hi Georges,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
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