Nous croyions faire affaires directement avec Le Manoir des Sables. Le montant de 193 $ chargé par Choice pour les frais de service nous parait abusif. De plus, l'impossibilité d'annuler l'achat avec... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Réservation faite en direct à l'hôtel et confirmation par Guest, tout en anglais, non conforme à nos désirs et 50% plus élevée que prévue! Réclamation faite et réponse comme quoi on a pas réservé c... Voir plus
L'entreprise a répondu
Je suis scandalisée que vous me demandiez un commentaire en anglais. Heureusement vous avez un site francophone, mais lorsque j’ai appelé pour réserver, je suis tombée sur un message strictement en an... Voir plus
L'entreprise a répondu
J'ai très hâte de séjourner à votre hôtel. En général je réserve avec Hotels.com (statut OR) mais j'ai préféré réserver directement auprès de votre établissement. Nous sommes deux personnes québécois... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Guest Reservations
Écrit par l'entreprise
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
Guest Reservations has a good Customer Review Rating across the web, making it one of the most trusted platforms for online hotel reservations. Find customer reviews below, or read featured Guest Reservations Reviews.Is Guest Reservations Legit?
Guest Reservations is a legitimate, well-known independent travel network that's been around since 2016. Guest Reservations customers consistently rate the company high due to their exclusive deals, leading customer service, and huge selection of hotel inventory.Guest Reservations Support:
Need help with a booking? The Guest Reservations Customer Care team is ready to help.Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Guest Reservations™ Is Top Rated!
Écrit par l'entreprise
- Trusted by Millions
- Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
Coordonnées de contact
3,9
Bien
63 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
une belle arnaque au dernier moment ils…
une belle arnaque au dernier moment ils vous prélèvent une commission sans que vous vous en apercevez.
Pas de mise en relation avec la banque. FUYEZ
31 janvier 2026
Réponse de Guest Reservations
Hi Jean,
Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.
We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
J’ai décidé de réserver sur votre site…pour vous éviter de payer une commission
J’ai décidé de réserver sur votre site afin de vous éviter la commission Booking et ça complique la démarche
Vous auriez à gagner à trouver une solution pour éliminer cette objection
Sinon très bon établissement et bonne équipe
29 janvier 2026
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Arnaque
Plainte déposée sur le site BBB aux USA (ils ont plus de 1000 plaintes contre eux sur ce site officiel continuez svp)
Pas de 3DSecure à fuir, faites opposition et signalez ce site à votre banque
L'entreprise n'existe pas sur LinkedIn, c'est un faux service clients.
Arnaque
Frais cachés
Se font passer pour l'hôtel
Font du scratching des annonces de Agoda qui lui est un site fiable
Site non inscrit à la Fevad
28 janvier 2026
Avis spontané
Réponse de Guest Reservations
Hi Morgane,
Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.
We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Problème avec le réglement
26 janvier 2026
Réponse de Guest Reservations
Hi,
Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.
We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Système trop automatisé
Quand il faut remplir des case, je préfère inscrire les réponses moi-même. Il est pénible de choisir un nom de ville ou de département dans une liste roulante, surtout lorsque la réponse voulue figure en fin de liste.
22 janvier 2026
Réponse de Guest Reservations
Hi,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Réponse de Guest Reservations
Hi Bernard,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Escroquerie
Escroquerie: cela ressemble au site officiel de l'hotel, le tarif affiché est correct, et lorsque je reçois la confirmation: Sous-total111,82 €
Frais de recouvrement d'impôts11,18 €
Service Fees41,76 €" et le tout non remboursable.
C'est juste une arnaque. A fuir
19 janvier 2026
Avis spontané
Réponse de Guest Reservations
Hi Frank,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Du vol pur et simple
Du vol pur et simple
Une chambre affichée à 87,88€, on met les coordonnées de la cb et une fois la transaction validée, on 50€ qui sont apparus sur l'additon sans aucune mention en amont !
17 janvier 2026
Avis spontané
Réponse de Guest Reservations
Hi Cyril,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Juste afficher le vrai prix offert avec…
Juste afficher le vrai prix offert avec les taxes svp; c'est quand même 90 $ de plus que le prix affiché.
14 janvier 2026
Réponse de Guest Reservations
Hi,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Site arnaque
Site arnaque. Ils récupèrent vos données et ensuite font une réservation via booking auprès de l'hotel en prélèvant plus de 25% en plus sur votre compte bancaire.
Apres leur réponse j'ai essayé de contester auprès de la banque le paiement mais je n'ai même pas de mail de confirmation, ils n'envoient rien. J'ai contesté auprès de l'hôtel qui a contesté auprès de booking. Ils ont écrit dans la réservation que je suis américaine quand même...
Je vous demande le remboursement immédiat de la totalité !
13 janvier 2026
Avis spontané
Réponse de Guest Reservations
Hi,
Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.
We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Merci bien!
11 janvier 2026
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Lenteur du site
10 janvier 2026
Réponse de Guest Reservations
Hi Cecilien,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Réponse de Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Site à fuir : des Voleurs
Site à fuir, ce sont des voleurs.
Ils se font passer pour un hôtel en direct or c'est juste une copie pale et malhonnête de Booking.com
J ai ma fille qui est arrirée tardivement à Mexico. Dans la précipitation j'ai réservé un hotel NH Collection Mexico City REFORMA or je voulais réserver l hotel NH Collection Mexico City AIRPORT. Aussitôt j'ai réservé le bon hotet et j'ai demandé un geste commercial. Malgrè toutes mes explications, ils ont refusé tout petit geste.😆😆😆
8 janvier 2026
Avis spontané
Réponse de Guest Reservations
Hi Ibrahima,
Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.
We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.