Guideone absolutely came through! They were in constant communication and able to completely assist us after our building flood. Staff was in constant communication and coordinated all ancillary compa... Voir plus
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Lisez les avis des autres
Our experience was great. Everyone was very helpful in getting us the assistance we needed on the side of the road, with our vehicle, and with arranging a rental vehicle while ours was at the shop.... Voir plus
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Expectations were met. Timeliness was not as fast as it could have been, vacations, scheduling the different inspectors. Perhaps having one inspector who had the capabilities to properly assess the... Voir plus
L'entreprise a répondu
GuideOne was very communicative and prompt with my claim. My primary contact checked in regularly and kept me up to date on the claim's progress. It was a large commercial property claim that necessit... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Coordonnées de contact
1111 Ashworth Road, 50265, West Des Moines, Etats-Unis
- (877) 448-4331
- guideone.com
4,4
Excellent
4 k avis
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Kylee was outstanding
Kylee was outstanding. She made the process simple and followed up with me to make sure that everything was submitted correctly.
7 juillet 2026
Réponse de GuideOne Insurance
Rodger,
Thank you for your kind feedback. We’re so glad to hear that Kylee provided outstanding support and made the claims process simple and stress-free. Taking the time to explain the process, follow up, and ensure everything is submitted correctly is exactly the level of service we strive to provide. We appreciate you recognizing her efforts and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Ask for a call never received a call…
Ask for a call never received a call ask for a follow up never got one. called and spoke to someone who said Brown would return my call and so far, have not heard from him
7 juillet 2026
Réponse de GuideOne Insurance
Anthony,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. We strive to provide timely communication and follow-through, and it’s disappointing to learn that you did not receive the call or follow-up you were expecting. Your concerns have been escalated to management for review, and we appreciate you bringing this matter to our attention. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Steve,
Thank you for your feedback. We’re grateful to hear that you found our team caring, prompt, professional, and knowledgeable. Providing compassionate support and expert guidance throughout the claims process is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Great Experience, very empathetic to our losses
Everyone that I worked with made me feel that my claim was their top priority. Things that I didn't understand were explained to me patiently and that I understood. The check for payment was issued quickly.
Thank you Guide One
7 juillet 2026
Réponse de GuideOne Insurance
Candie,
Thank you for your kind feedback. We’re delighted to hear that our team made you feel like your claim was a top priority. Providing clear explanations, answering questions with patience, and ensuring a smooth claims experience are all important to us. We’re also pleased that your payment was issued quickly. Thank you for choosing GuideOne and for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
I highly recommend GuideOne!
GuideOne was responsive and made it easy for me to report an accident and submit claims. They worked well with the auto repair garage of my choice and was prompt with payment. I highly recommend GuideOne!
7 juillet 2026
Réponse de GuideOne Insurance
Terry,
Thank you for your kind feedback. We’re delighted to hear that reporting your accident and submitting your claim was simple and straightforward. It’s wonderful to know that our team worked well with the repair shop of your choice and provided prompt payment throughout the process. We truly appreciate your recommendation and thank you for taking the time to share your experience with GuideOne.
Best Regards,
Jennifer Smarelli
I keep trying to get something settled…
I keep trying to get something settled and I never get a proper response. I am waiting on an email from higher ups, I called last week. I have 2 Umbrella bills and don't know why. They should be combined and if not, why? That's why we were canx before because we received 2 separate bills, for the first time in 10 years.
7 juillet 2026
Réponse de GuideOne Insurance
Stephanie,
Thank you for sharing your feedback. We’re sorry to hear about the frustration you’ve experienced while trying to get answers regarding your billing concerns. We understand how important clear communication is, especially when questions remain unresolved. Your concerns regarding the separate umbrella policy bills have been shared with the appropriate team, and we appreciate your patience as they work to provide clarification. Thank you for bringing this to our attention, and we value the opportunity to address your concerns.
Best Regards,
Jennifer Smarelli
Staff was very courteous and helpful…
Staff was very courteous and helpful explaining things and following through with any questions we had so everything was repaired in a timely fashion.
They listened to any concerns and explained options we had.
Would highly recommend.
7 juillet 2026
Réponse de GuideOne Insurance
Susan,
Thank you for your kind feedback. We’re pleased to hear that our team provided courteous, helpful service and took the time to explain the process and answer your questions along the way. It’s wonderful to know that your concerns were heard, your options were clearly explained, and the repairs were completed in a timely manner. We truly appreciate your recommendation and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Great communication and response
The claims agent maintained contact and was always available pretty quickly for a question or for help. Payments were always done in a very timely manner.
18 mai 2026
Réponse de GuideOne Insurance
Pastor Hunter,
Thank you for your feedback. We’re pleased to hear that your claims representative stayed in close contact, was readily available whenever you had questions, and provided the support you needed throughout the process. It’s also great to know that payments were handled promptly and efficiently. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
I thought this was going to be a long, but it was very simple
I thought this was going to be a long process, but Kaylee Felda made it so easy. I work at the church as the Secretary, and she called me told me what to do and expect and then we commutated by email and that was that. Everything went very smoothly.
7 juillet 2026
Réponse de GuideOne Insurance
Shante,
Thank you for sharing your experience. We’re so glad to hear that Kylee made the claims process easier than you expected. Providing clear guidance and keeping the process simple for our customers is important to us, and it’s wonderful to know that her communication and support helped everything go smoothly. We appreciate you taking the time to recognize her efforts and share your feedback.
Best Regards,
Jennifer Smarelli
They answered everything that I needed…waiting on engineering report
They answered everything that I needed but I need to get a copy of the engineering report to verify and go forward with our church repairs.
7 juillet 2026
Réponse de GuideOne Insurance
Richard,
Thank you for your feedback. We’re glad to hear our team was able to answer your questions and provide the information you needed throughout the claims process. We understand the importance of having the engineering report as you move forward with your church repairs, and it appears that a copy of the report was emailed to you on July 8. If you have any additional questions, please don’t hesitate to reach out to your claims representative for assistance.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Antwan,
Thank you for your feedback! We’re delighted to hear that you had a great customer service experience. Providing responsive, professional support and helping our customers through the claims process is our top priority. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
New Customer with a Claim!
We were a new customer as of March 1st and had a fire in one of our buildings on March 2nd. The company never questioned the claim and was very easy to work with. The claim was handled in a timely manner.
7 juillet 2026
Réponse de GuideOne Insurance
Barb,
Thank you for sharing your experience. We’re sorry to hear about the fire so soon after becoming a customer, but we’re glad our team could support you during that difficult time. It’s wonderful to hear that your claim was handled smoothly, without unnecessary complications, and resolved in a timely manner. We appreciate your trust in GuideOne and thank you for taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
Great communication
Great communication, great detailed and efficient work from adjuster and great follow-up from insurance agent with any questions.
7 juillet 2026
Réponse de GuideOne Insurance
Eileen,
Thank you for your feedback. We’re pleased to hear that you received clear communication, thorough and efficient claim handling, and attentive follow-up throughout the process. Providing responsive support and keeping our customers informed every step of the way is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Easy to contact and always called back…
Easy to contact and always called back at a reasonable time. They were informative and explained everything. They worked well with the contractor and money was paid on time without problems.
7 juillet 2026
Réponse de GuideOne Insurance
Stephanie,
Thank you for your feedback. We’re pleased to hear that our team was easy to reach, kept you informed throughout the process, and followed through on everything as expected. It’s great to know that working with your contractor was seamless and that payments were issued on time without any issues. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Responsiveness to claim
Responsiveness to claim, courtesy of the representative and follow-up. Great clarity in communication and demonstrated professionalism at all times.
7 juillet 2026
Réponse de GuideOne Insurance
Larry,
Thank you for your feedback. We’re pleased to hear that you experienced responsive service, clear communication, and professional support throughout your claim. Providing courteous guidance, timely follow-up, and a positive customer experience is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Regretful
The process for making and claim and the management of that claim was substandard. While due diligence is a part of the process, minimal effort was put into truly understanding the work performed to get at a formal conclusion. The claim was filed based on expert guidance of what occurred. I am new to Guide One and really wish I had not changed. When your people are not the number one priority, and the protection of your assets are, who are you really serving. Disappointed, and regretful of my decision to change.
7 juillet 2026
Réponse de GuideOne Insurance
Starr,
Thank you for taking the time to share your feedback. We understand how disappointing it can be when the outcome of a claim does not meet your expectations. Our goal is to conduct a thorough investigation and carefully evaluate all available information before making a coverage decision.
In this case, the claim was reviewed through inspections by both an independent adjuster and an engineering expert. We recognize that receiving a decision you disagree with can be frustrating, particularly when you believe the damage resulted from a covered cause of loss.
We appreciate your perspective and understand your concerns. Experiences such as yours remind us of the importance of maintaining a thoughtful, transparent, and respectful claims process for every customer.
Best Regards,
Jennifer Smarelli
She explained the claims process…
She explained the claims process clearly and coped well with a few issues which arose.
7 juillet 2026
Réponse de GuideOne Insurance
Jack,
Thank you for your feedback. We’re glad to hear that your adjuster explained the claims process clearly and provided helpful guidance along the way. We also appreciate your patience as a few challenges arose during the process, and we’re pleased that they were handled effectively. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
they were here on the day and the time…
they were here on the day and the time that said that they would be here. very professional
7 juillet 2026
Réponse de GuideOne Insurance
Vivian,
Thank you for your feedback. We’re delighted to hear that our team arrived exactly when promised and provided professional service throughout the process. Delivering dependable, timely support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Kylee explained the process completely…
Kylee explained the process completely and was very helpful. Very easy process to receive the replacement funds.
3 juin 2026
Réponse de GuideOne Insurance
Lee Ann,
Thank you for your feedback. We’re pleased to hear that Kylee took the time to clearly explain the process and made it easy for you to receive your replacement funds. Providing helpful guidance and a smooth experience is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Everyone I talked with about our claim…
Everyone I talked with about our claim was very professional and helpful. Our claim was resolved in a very timely and satisfactory manner.
3 juin 2026
Réponse de GuideOne Insurance
Daniel,
Thank you for your feedback. We’re pleased to hear that our team provided professional and helpful service throughout your claim, and that it was resolved in a timely and satisfactory manner. Delivering a smooth and responsive experience is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
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