Guideone absolutely came through! They were in constant communication and able to completely assist us after our building flood. Staff was in constant communication and coordinated all ancillary compa... Voir plus
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Lisez les avis des autres
Our experience was great. Everyone was very helpful in getting us the assistance we needed on the side of the road, with our vehicle, and with arranging a rental vehicle while ours was at the shop.... Voir plus
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Expectations were met. Timeliness was not as fast as it could have been, vacations, scheduling the different inspectors. Perhaps having one inspector who had the capabilities to properly assess the... Voir plus
L'entreprise a répondu
GuideOne was very communicative and prompt with my claim. My primary contact checked in regularly and kept me up to date on the claim's progress. It was a large commercial property claim that necessit... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Coordonnées de contact
1111 Ashworth Road, 50265, West Des Moines, Etats-Unis
- (877) 448-4331
- guideone.com
4,4
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We were kept informed at each step in…
We were kept informed at each step in the claim process. Guideone spent a lot of unnecessary expense bringing in experts to analyze extra areas that we didn't request.
8 septembre 2026
Réponse de GuideOne Insurance
Mitch,
Thank you for your feedback. We're pleased that communication was strong throughout the claim process and appreciate your comments regarding the claim review. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Guideone absolutely came through
Guideone absolutely came through! They were in constant communication and able to completely assist us after our building flood. Staff was in constant communication and coordinated all ancillary companies so that our reimbursement was full and timely. Our 5 month rebuilt would not have been possible nor effortless without Guidone! I felt supported, heard and cared for. Thank you to all of you!
8 septembre 2026
Réponse de GuideOne Insurance
Vivian,
Thank you for your wonderful review. We're delighted to hear that our team's communication, coordination, and commitment helped make a difficult situation more manageable. Knowing that you felt supported throughout your recovery and that the rebuilding process was able to move forward successfully means a great deal to us. We truly appreciate your trust and your kind words.
Best Regards,
Jennifer Smarelli
Quick Resoultion
8 septembre 2026
Réponse de GuideOne Insurance
Jeff,
Thank you for your feedback. We're pleased to hear that your claim was resolved quickly and efficiently. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Expectations were met.
Expectations were met.
Timeliness was not as fast as it could have been, vacations, scheduling the different inspectors.
Perhaps having one inspector who had the capabilities to properly assess the high slate roof come the first time it would have saved you time (and me)and money
8 septembre 2026
Réponse de GuideOne Insurance
Alfred,
Thank you for taking the time to share your feedback. We appreciate your comments and are pleased that your overall expectations were met. We understand your concerns regarding the time required to complete the claim investigation. Our review found that the claim required both an independent adjuster inspection and a subsequent engineering evaluation to fully assess the reported roof damage and determine the cause of loss. While these additional inspections are sometimes necessary to ensure an accurate coverage determination, we recognize they can extend the overall claim timeline and understand the frustration that may cause. We appreciate your patience throughout the process and your feedback regarding opportunities to improve efficiency in future claims. Thank you for allowing us the opportunity to assist with your claim.
Best Regards,
Jennifer Smarelli
Devil is in the details
We should have investigated our policy more so we would have known that they would not have truly been there for us when we finally asked something of them.
28 juillet 2026
Réponse de GuideOne Insurance
Pastor,
Thank you for sharing your feedback. We understand how disappointing it can be when a claim does not result in coverage. Our review found that an independent inspection determined the reported roof leak was caused by long-term drainage issues and deterioration rather than a covered storm-related event. Based on those findings and the applicable policy provisions, coverage was not available for the reported damages. We appreciate the opportunity to review your concerns and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Rain water damage claim
The adjuster called me within a day to discuss claim. The inspector came within the week and was very open with me. Although our claim was not approved (covered) both were helpful.
7 septembre 2026
Réponse de GuideOne Insurance
Cathleen,
Thank you for sharing your experience. We're pleased to hear that your adjuster and inspector responded promptly and provided clear, helpful communication throughout the process. While we understand the claim was ultimately determined not to be a covered loss, we're glad our team was able to assist you with professionalism and transparency. We appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
The claims adjuster called promptly and…
The claims adjuster called promptly and came out quickly to assess damages. The payment process was seamless and efficient.
8 septembre 2026
Réponse de GuideOne Insurance
Eugene,
Thank you for your positive feedback. We're pleased to hear that your adjuster responded quickly, assessed the damage promptly, and helped ensure a smooth and efficient claims process. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Everyone was very helpful.
8 septembre 2026
Réponse de GuideOne Insurance
Martha,
Thank you for your kind feedback. We're pleased to hear that our team was helpful throughout your experience. We appreciate the opportunity to assist you and thank you for sharing your review.
Thank you,
Jennifer Smarelli
Fast response and kept me informed on…
Fast response and kept me informed on every step. Communicated by email and phone contact.
8 septembre 2026
Réponse de GuideOne Insurance
John,
Thank you for your positive feedback. We're pleased to hear that you experienced prompt communication and were kept informed throughout the claims process. Providing updates through both phone and email helps us ensure our customers stay connected every step of the way.
Best Regards,
Jennifer Smarelli
When I called about a pipe that leaked…
When I called about a pipe that leaked in the church, I spoke with BEN FEUCHT. He was so very kind and helpful. As soon as we got the bill for the repairs, he immediately started the payment for our claim, and we had it in our bank account within a couple of days.
The leak occurred on July 26, 2026, and the claim was paid on Aug.5, 2026. Thank y'all and God bless.
26 juillet 2026
Réponse de GuideOne Insurance
Sharon,
Thank you for your positive feedback. We're pleased to hear that the inspection and repair process went smoothly and that communication remained clear throughout your claim. Providing a seamless experience from start to finish is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
We had a contrator and inspector from…
We had a contrator and inspector from GuideOne onsite. all process were quick and smooth. No difficulties in between commnuications. GOod Job.
8 septembre 2026
Réponse de GuideOne Insurance
Arthur,
Thank you for your review. It's wonderful to hear that our team and partners made the process easy and efficient for you. We appreciate your recognition of the communication and coordination provided throughout your claim.
Best Regards,
Jennifer Smarelli
There was good timely communication…
There was good timely communication throughout the processing of this claim.
8 septembre 2026
Réponse de GuideOne Insurance
Pastor Scott,
Thank you for your review. We're glad our team kept you updated throughout the handling of your claim. Clear and consistent communication is important to us, and we appreciate your feedback.
Best Regards,
Jennifer Smarelli
Tornado recovery
Between the prompt response from both Guide one and our local agent this experience wasn't as traumatic as it could have been. Thank you for the quick service
8 septembre 2026
Réponse de GuideOne Insurance
David,
Thank you for your thoughtful review. We're glad our team and your local agent were able to respond promptly and help ease the challenges that come with filing a claim. We appreciate your kind words and the opportunity to assist you.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Pastor Paul,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience. Our review of the claim found that an independent adjuster inspected the reported loss, weather data was reviewed, and the available information was evaluated as part of the investigation. The inspection found no damage to the building from the fallen tree, no interior damage was reported, and no covered property damage was identified during the investigation. The claim decision was based on those findings, as well as the applicable policy provisions and deductible. We understand that claim outcomes may not always meet expectations and appreciate the opportunity to review and address your concerns.
Best Regards,
Jennifer Smarelli
Guide One made the claim process easy…
Guide One made the claim process easy to understand and helped us along the way.
8 septembre 2026
Réponse de GuideOne Insurance
Sheryl,
Thank you for your kind feedback. We're pleased to hear that our team helped make the claims process easy to understand and provided support every step of the way. We appreciate the opportunity to assist you and thank you for sharing your experience.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Marvin,
Thank you for your review. We understand that insurance costs are an important consideration, and we appreciate your honest feedback. Thank you for choosing GuideOne and allowing us the opportunity to serve your insurance needs.
Best Regards,
Jennifer Smarelli
Our experience was great
Our experience was great. Everyone was very helpful in getting us the assistance we needed on the side of the road, with our vehicle, and with arranging a rental vehicle while ours was at the shop.
Overall, everyone we spoke with was extremely helpful and provided excellent service. Thank you so much for taking such great care of us and for serving us so well!
8 septembre 2026
Réponse de GuideOne Insurance
Elsie,
Thank you for your thoughtful feedback. We're delighted to hear that our team was able to provide the support you needed, from roadside assistance and vehicle repairs to arranging a rental vehicle. Knowing that our representatives made the process easier during a stressful time means a great deal to us. Thank you for your kind words and for allowing us the opportunity to serve you.
Best Regards,
Jennifer Smarelli
I was very pleased with Kylie help in…Experience as well as knowledge of the industry.
I was very pleased with Kylie help in navigating through this process. Very knowledgeable and showed patience with my Treasurer (Pat Dorsey) as well as with myself.
8 septembre 2026
Réponse de GuideOne Insurance
Harvey,
Thank you for your kind feedback. We're delighted to hear that Kylee's knowledge, guidance, and patience helped make the process easier for you. We'll be sure to share your recognition with her, and we appreciate you taking the time to acknowledge the support she provided to both you and Treasurer Pat Dorsey.
Best Regards,
Jennifer Smarelli
They responded quickly and gave a fair…
They responded quickly and gave a fair settlement
8 septembre 2026
Réponse de GuideOne Insurance
Laurie,
Thank you for your feedback. We're pleased to hear that you experienced prompt service and felt your claim was handled fairly. We appreciate you taking the time to share your experience.
Thank you,
Jennifer Smarelli
Lofton AME
Mr. Harrington, My adjuster/agent walked me through every step, coordinated with the other services, Smoke removers, cleaning company and the damage repair estimator. He kept the church informed and all actions that were being done.
8 septembre 2026
Réponse de GuideOne Insurance
Roger,
Thank you for sharing your experience. We're pleased to hear that Mr. Harrington provided guidance throughout the process and helped coordinate the many aspects of your claim. Keeping our customers informed and ensuring a smooth experience are priorities for our team, and we appreciate your recognition of his efforts.
Best Regards,
Jennifer Smarelli
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