Guideone absolutely came through! They were in constant communication and able to completely assist us after our building flood. Staff was in constant communication and coordinated all ancillary compa... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Our experience was great. Everyone was very helpful in getting us the assistance we needed on the side of the road, with our vehicle, and with arranging a rental vehicle while ours was at the shop.... Voir plus
L'entreprise a répondu
Expectations were met. Timeliness was not as fast as it could have been, vacations, scheduling the different inspectors. Perhaps having one inspector who had the capabilities to properly assess the... Voir plus
L'entreprise a répondu
GuideOne was very communicative and prompt with my claim. My primary contact checked in regularly and kept me up to date on the claim's progress. It was a large commercial property claim that necessit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Coordonnées de contact
1111 Ashworth Road, 50265, West Des Moines, Etats-Unis
- (877) 448-4331
- guideone.com
4,4
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I was covered was covered
I was covered was covered. Checks came through in a timely manner.
7 août 2026
Réponse de GuideOne Insurance
Carl,
Thank you for your feedback. We're pleased to hear that your claim was covered as expected and that payments were received in a timely manner. We appreciate the opportunity to serve you and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Always easy to deal with.
7 août 2026
Réponse de GuideOne Insurance
Leslie,
We appreciate you taking the time to share your experience. Hearing that we've been easy to deal with means a great deal to our team. Thank you for allowing us to assist you.
Best Regards,
Jennifer Smarelli
Communication was excellent
Communication was excellent.
Process of claim was easy to file.
7 août 2026
Réponse de GuideOne Insurance
Joe,
We're glad we could make the claims process straightforward and provide the communication you deserved throughout your experience. We appreciate you taking the time to recognize our team's efforts.
Best Regards,
Jennifer Smarelli
Excellent based on responsiveness
Excellent based on responsiveness, fair assessments, and timeliness of payments. Tracey was very helpful and her follow up served as excellent reminders and opportunities to share our updates on where things stood in terms of contractors, timing, etc.
7 août 2026
Réponse de GuideOne Insurance
Steve,
Thank you for your positive feedback. We're pleased to hear that you experienced responsive service, fair claim handling, and timely payments. We're especially glad Tracey's communication and follow-up helped keep the process moving smoothly. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Professional and friendly
The person I spoke with was very helpful and friendly. I have never done a claim before and she provided clear information and answered questions that helped me through the process.
14 juillet 2026
Réponse de GuideOne Insurance
Janice,
Thank you for your positive feedback. We're pleased to hear that Theresa Fuecht was helpful, friendly, and able to provide clear information throughout the claims process. Helping customers navigate their claims with confidence is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Jimmel,
Thank you for your positive feedback. We're pleased to hear that you felt informed throughout the claims process. Keeping our customers updated every step of the way is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Fast claim service
The service to examine the claim was faster than expected. The paying of claims was easy and fast.
7 août 2026
Réponse de GuideOne Insurance
Tom,
Thank you for your positive feedback. We're pleased to hear that your claim was inspected faster than expected and that the payment process was easy and timely. Providing efficient, responsive service is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Customer service.
7 août 2026
Réponse de GuideOne Insurance
Mark,
Thank you for your positive feedback. We're glad to hear you had a positive customer service experience. Providing responsive, professional support throughout the claims process is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Prompt and professional
I was contacted promptly after starting the claim process. The phone conversation with Claims Adjuster to gather more detail about the incident was comprehensive and very professional. The timeframe to assign someone to estimate the damage was very brief and the Estimator was very punctual and on schedule. After that, it only took a few days to have the details of the loss consolidated into a report and claim check issued.
15 juin 2026
Réponse de GuideOne Insurance
Barry,
Thank you for your positive feedback. We're pleased to hear that you experienced prompt communication, professional service, and a timely resolution of your claim. Providing responsive support and an efficient claims process is important to us, and we appreciate your recommendation.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Leroy,
Thank you for your positive feedback. We're pleased to hear that your claim was handled in a timely and detailed manner. Providing thorough service and clear communication throughout the claims process is important to us, and we truly appreciate your recommendation. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
The repair and claims process is…
The repair and claims process is exhausting resulting in vehicles being in the repair shop for months. Communication is fragmented as well
7 août 2026
Réponse de GuideOne Insurance
Sherman,
Thank you for sharing your feedback. We understand that managing vehicle repairs after a loss can be frustrating, particularly when multiple parties are involved in the process.
Our review of the claim shows that the claim team worked to investigate the loss, review repair estimates, communicate claim updates, and pursue recovery from the responsible party. The recovery effort involved challenges obtaining and verifying information from the adverse party, which extended the subrogation process.
While we strive to handle claims as efficiently as possible and keep customers informed throughout the process, we do not control repair shop scheduling, parts availability, or the length of time a vehicle remains in a repair facility. These factors can impact overall repair timelines and are often outside of the claims process.
We appreciate your feedback regarding communication and your overall experience. Comments such as yours help us identify opportunities to improve and better serve our customers in the future.
Best Regards,
Jennifer Smarelli
Easy and prompt communication
Easy and prompt communication. Everything was explained well through the entire claim process.
7 août 2026
Réponse de GuideOne Insurance
Wes,
Thank you for your positive feedback. We're pleased to hear that you experienced easy and prompt communication and that everything was explained clearly throughout the claim process. Providing responsive service and keeping our customers informed every step of the way are important to us. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Quick response to our fire claim
Quick response to our fire claim - thorough investigation - timely payment.
7 août 2026
Réponse de GuideOne Insurance
Tom,
Thank you for your positive feedback. We're pleased to hear that your fire claim was handled with a quick response, a thorough investigation, and timely payment. Providing responsive service and a fair, efficient claims process is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Kasia,
Thank you for your positive feedback. We're pleased to hear that you experienced quick, easy communication throughout the process. Providing responsive service and keeping our customers informed are important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Your agent representative was not…
Your agent representative was not through enough during the policy purchase process. The allowance for repairs being connected to policy value over riding the actual deductible.
7 août 2026
Réponse de GuideOne Insurance
Randall,
Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to address your concerns. During the claim process, the policy's wind/hail deductible was applied to the covered damages, which resulted in the loss amount falling below the deductible and no payment being issued. The claim findings and coverage determination were reviewed and discussed during the handling of the claim.
We recognize that insurance policy terms and deductibles can sometimes be difficult to understand, especially when a loss occurs. If you have questions regarding your policy coverage, deductible, or how these provisions apply, we encourage you to follow up with your insurance agent for additional clarification.
Thank you again for your feedback. We appreciate the opportunity to serve you and value the insights you have provided.
Best Regards,
Jennifer Smarelli
Guidestone just denied a roof leak…
Guidestone just denied a roof leak claim on our sanctuary of the church. In the same month, we renewed our policy with a 20% increase in premiums with no reason why. I asked our broker to request a reduction in premium and a reason why it went up. No response.
7 août 2026
Réponse de GuideOne Insurance
David,
Thank you for taking the time to share your feedback. We understand your disappointment with the outcome of your claim and appreciate the opportunity to review your concerns. Following an inspection and investigation, the claim decision was based on the findings that the reported water intrusion was related to deteriorated sealant/caulking rather than storm-created damage, as outlined in the claim investigation.
We also understand your concerns regarding your policy premium increase and the lack of response to questions about the renewal pricing. Premium and policy-related matters are handled separately from the claims process. Based on your feedback, we will follow up with the agent to ensure your concerns are reviewed and addressed.
We value your feedback and are committed to providing clear communication and support throughout the customer experience. Thank you for bringing these concerns to our attention.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Rick,
Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience working with our team. We appreciate your kind words and are grateful for the opportunity to assist you.
Best Regards,
Jennifer Smarelli
You acknowledged having received the…
You acknowledged having received the claims, asked necessary questions, provided specific feedback, timelines, what to expect regarding the claims.
Autrolia Layton
7 juillet 2026
Réponse de GuideOne Insurance
Autrolia,
Thank you for your feedback. We're pleased to hear that our team communicated clearly, addressed your questions, provided timely updates and expectations, and guided you through the claims process. We appreciate your trust and are glad we could provide a positive experience.
Best Regards,
Jennifer Smarelli
When I have questions
When I have questions. the response in a timely matter.
When we had a claim It went very smooth.
Thank you for your great Service.
The Staff, and Claim department has been very easy to work with and pleasant.
7 juillet 2026
Réponse de GuideOne Insurance
Katy,
Thank you for your kind feedback. We’re pleased to hear that our team was responsive whenever you had questions and that your claim was handled smoothly from start to finish. It’s wonderful to know that our staff and claims team were easy to work with, pleasant, and provided the level of service you expected. We appreciate your trust in GuideOne and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
The adjuster did not properly observe…
The adjuster did not properly observe the wind and water damage to the church roof. The shingles were clearly missing.
7 juillet 2026
Réponse de GuideOne Insurance
Norman,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when there is concern that damage may not have been fully recognized during the claims process.
Our Claims team conducted an inspection of the property, reviewed the information provided during the investigation, and evaluated additional photographs submitted in support of the claim. Based on the findings available, the claim decision was made in accordance with the policy terms and the documented cause of loss.
We recognize that disagreements can occur regarding the cause and extent of damage, and we are sorry to hear that the outcome did not meet your expectations. We appreciate your feedback and the opportunity to review your concerns.
Best Regards,
Jennifer Smarelli
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.