Guideone absolutely came through! They were in constant communication and able to completely assist us after our building flood. Staff was in constant communication and coordinated all ancillary compa... Voir plus
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Lisez les avis des autres
Our experience was great. Everyone was very helpful in getting us the assistance we needed on the side of the road, with our vehicle, and with arranging a rental vehicle while ours was at the shop.... Voir plus
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Expectations were met. Timeliness was not as fast as it could have been, vacations, scheduling the different inspectors. Perhaps having one inspector who had the capabilities to properly assess the... Voir plus
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GuideOne was very communicative and prompt with my claim. My primary contact checked in regularly and kept me up to date on the claim's progress. It was a large commercial property claim that necessit... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Coordonnées de contact
1111 Ashworth Road, 50265, West Des Moines, Etats-Unis
- (877) 448-4331
- guideone.com
4,4
Excellent
4 k avis
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Réponse de GuideOne Insurance
Steve,
Thank you for your feedback. We're pleased to hear that one payment arrived quickly and that your claim was resolved. We understand how frustrating it can be when a payment takes longer than expected to arrive, and we appreciate you bringing that to our attention. Thank you for sharing your experience and for giving us the opportunity to serve you.
Best Regards,
Jennifer Smarelli
This claim couldn’t have went more…
This claim couldn’t have went more smoothly. Best insurance and insurance adjuster have ever worked with. Kylee Felda text her role seriously.
7 août 2026
Réponse de GuideOne Insurance
Tara,
Thank you for your kind feedback. We're delighted to hear that your claim experience went so smoothly. We're especially pleased that Kylee Felda's dedication made such a positive impression. We'll be sure to share your recognition with her. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
After our approval the processor gave…
After our approval the processor gave me detailed instructions/guidance. She stated if the estimate was over what they gave us that I could call back for an adjustment. That relieved my stress level just to know.
Bottomline, they made the process easy.
7 août 2026
Réponse de GuideOne Insurance
Gary,
Thank you for sharing your experience. We're pleased to hear that our team provided detailed guidance and support throughout the process. It's especially rewarding to know that the clear communication and flexibility helped make the experience less stressful and easier to navigate. We appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
I was disappointed that the AC unit…
I was disappointed that the AC unit wasn’t covered; not even the payment for the tech that we had come out; especially after him taking time off from his real job.
7 août 2026
Réponse de GuideOne Insurance
Elisa,
Thank you for sharing your feedback. We understand your disappointment regarding the coverage decision for the AC unit and the cost associated with having a technician inspect it. We recognize the time and effort involved, especially when coordinating repairs and taking time away from other responsibilities. While we understand your frustration, the damage was determined to be the result of wear and tear, which is not a covered cause of loss under the policy. We appreciate the opportunity to review your claim and thank you for sharing your experience with us.
Best Regards,
Jennifer Smarelli
The burglaries continued over a three…
The burglaries continued over a three week period with no arrests. Evidence was taken and fingerprints by S.D. Police but no follow-up. The thieves constantly returned to the property and the damages continued to happen. Because the Insurance Company is threatening to discontinue coverage that the church has had for over 40 years. The church is attempting to locate the criminals and make do with what repairs they can. Insurance staff has tried to accommodate. But overall all the remolding work on the church is ruined from these incidents. Both interior and exterior.
7 août 2026
Réponse de GuideOne Insurance
Pastor Miller,
Thank you for taking the time to share your experience. We're sorry to hear about the repeated burglaries and the significant impact they had on your church community. We understand how difficult and frustrating it must have been to deal with ongoing damage while awaiting resolution.
We appreciate your recognition of our team's efforts to assist throughout the claims process, and we're glad to hear that our staff worked to accommodate your needs during a challenging situation. Thank you for your patience and for allowing us the opportunity to serve Kaighn Avenue Baptist Church. We remain hopeful that, if those responsible are identified and held accountable, the recovery process may help address some of the losses your church has experienced.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
John,
Thank you for your positive feedback. We're pleased to hear that you felt informed throughout the claims process. Keeping our customers updated and providing clear communication every step of the way is a priority for our team, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Douglas,
Thank you for your kind feedback. We're happy to hear that you found our team professional in all aspects of your experience. Delivering knowledgeable, responsive service is a commitment we take seriously, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Great customer service!
7 août 2026
Réponse de GuideOne Insurance
Reggie,
Thank you for your kind words! We're delighted to hear that you received great customer service. Providing a positive, supportive experience for our customers is our top priority, and we appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
Then length of time it took to inform2 weeks
Then length of time it took to inform us that the claim, which was only for the dome of the skylight, was denied. The reason for the denial was understandable, normal wear & tear, but I had to call you guys in order to get that status which I had to relay to our board of trustees, pastor and congregation. God bless you and thank you for your service to Kaighn Avenue Baptist Church
14 juillet 2026
Réponse de GuideOne Insurance
Louis,
Thank you for your thoughtful feedback. While we're sorry for the delay in communicating the claim decision, we appreciate your understanding of the coverage determination. We're grateful to hear that our team was able to assist you throughout the process, and we value your comments regarding the importance of timely updates. Thank you for your kind words and for allowing us the opportunity to serve Kaighn Avenue Baptist Church.
Best Regards,
Jennifer Smarelli
GuideOne Representatives were extremely…
GuideOne Representatives were extremely thorough and helpful. Claims are processed appropriately and timely.
7 août 2026
Réponse de GuideOne Insurance
Jean,
Thank you for your positive feedback. We're pleased to hear that our representatives were thorough, helpful, and responsive throughout the claims process. Providing timely service and careful claim handling is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Quick responses and clear explanation…
Quick responses and clear explanation for coverages. When checks were due to us , paid promptly!
7 août 2026
Réponse de GuideOne Insurance
Paul,
Thank you for your positive feedback. We're pleased to hear that you received quick responses, clear explanations regarding your coverage, and prompt payment throughout the claims process. We appreciate the opportunity to serve you and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Guide One was very informative and…
Guide One was very informative and timely with the response for the claim.
7 août 2026
Réponse de GuideOne Insurance
Donna,
Thank you for your feedback. We're glad to hear that you found our team informative and responsive throughout the claims process. Providing timely communication and support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Thank you for your efforts to resolve…
Thank you for your efforts to resolve this matter for Rapid Robert's, Inc. GuideOne members handled this claim with a keen interest to address our key issues and seek a quick resolution to our claim. Thank you!
7 août 2026
Réponse de GuideOne Insurance
Steve,
Thank you for your kind words and for trusting GuideOne to assist Rapid Robert’s, Inc. We're pleased to hear that our team remained focused on addressing your concerns and helping bring your claim to a timely resolution. We appreciate the opportunity to serve you and thank you for sharing your experience.
Best Regards,
Jennifer Smarelli
Staff were helpful
Staff were helpful - email contact was great. Guideone is a great company.
7 août 2026
Réponse de GuideOne Insurance
Cindy,
Thank you for your kind words. We're happy to hear that our team was helpful and that email communication made the process easy and convenient. Your confidence in GuideOne means a great deal to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
GuideOne reps were all easy to work…
GuideOne reps were all easy to work with as was the suggested contractor
7 août 2026
Réponse de GuideOne Insurance
Steve,
Thank you for your feedback. We're glad to hear that our team and the recommended contractor were easy to work with. We appreciate the opportunity to assist you and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
So my family had a flood in our house
So my family had a flood in our house, and service master went and drilled in our wall destroying all are stuff with asbestos ,now it's been over several months guide one does not answer there calls left several messages with luara and chad I would not go through this insurance company now I feel like I have to go to court 😑 because they don't answer the phone, they took our food, clothes, pictures, everything came home to nothing and they don't resure us that we will get paid for out stuff it not out fault about the asbestos, the asbestos took pictures of are stuff still not good enough, don't ever ever hire Service Master they ruin our life's and Guide one is heartless
30 mars 2026
Avis spontané
Réponse de GuideOne Insurance
Lupita,
Thank you for taking the time to share your feedback. We understand how difficult and frustrating this situation has been for you and your family.
Our review indicates this claim involves a complex personal property investigation related to asbestos contamination following mitigation work at your residence. Throughout the claim, our team has remained actively engaged in evaluating the damages, reviewing inventory submissions, coordinating with other involved parties, and requesting additional documentation needed to complete the assessment. A partial payment was issued while the investigation continued.
We recognize that there were periods during which you experienced difficulty reaching members of the claim team, and we understand the concern and uncertainty this created. The file reflects multiple requests for status updates and callback assistance, and we regret any frustration caused by communication challenges during the handling of your claim.
To move the claim toward resolution, our team is continuing its review of the personal property inventory and supporting documentation. Additional information has been requested to help verify ownership, valuation, and the status of items that may also be involved in another insurance claim. Once the requested information has been received and reviewed, the claim team will complete its evaluation and communicate the outcome of the review, including any additional payment considerations.
Our goal is always to provide clear communication, timely updates, and a thorough review of all available information so that claim decisions are fair and accurate. We appreciate your feedback, as it helps us identify opportunities to improve the customer experience and our communication throughout the claim process.
Thank you again for sharing your concerns.
Best Regards,
Jennifer Smarelli
The adjuster recommended a new roof on…
The adjuster recommended a new roof on our church. Hide One sent an engineer to look at our roof and said that the damage was cosmetic and recommended that Guide One do nothing and that we should not get Ang coverage to the damage. We had to hit a roofing company to come and fix the metal panels that the wind had lifted up and to tighten other panels that had screws coming out. We are very disappointed and cannot recommend Guide One insurance to any churches for their insurance coverage.
7 août 2026
Réponse de GuideOne Insurance
Terry,
Thank you for taking the time to share your feedback. We understand your disappointment with the outcome of your roof claim and appreciate the opportunity to address your concerns.
As part of our review, an independent inspection was completed and a subsequent engineering evaluation was conducted to further assess the reported damage. Based on the engineer's findings, the hail impacts observed on the metal roof were determined to be cosmetic rather than functional, and the coverage decision was made in accordance with the policy's cosmetic damage endorsement. The findings and applicable policy provisions were reviewed and discussed with the church during the claim process.
We recognize that receiving differing opinions regarding roof damage can be frustrating, particularly when repairs are needed to address maintenance concerns or conditions identified by a contractor. We also understand your concerns regarding the policy's cosmetic damage limitation and appreciate the feedback you have provided regarding your experience.
Thank you again for sharing your thoughts. Customer feedback is important to us and helps us identify opportunities to improve communication and the overall customer experience.
Best Regards,
Jennifer Smarelli
It has been an unexpected shock for our…
It has been an unexpected shock for our Faith Organization to see and experience such speedy and caring service. I've never seen or experienced this type of service in my 72 years in the business sector.
7 août 2026
Réponse de GuideOne Insurance
Donald,
Thank you for your thoughtful feedback. We are honored to have been able to assist your Faith Organization during this time. We're especially pleased to hear that Kylee Felda's responsiveness, care, and professionalism made such a positive impression. Your recognition of her efforts, along with your comments about the speed of service and claim resolution, means a great deal to our team. Thank you for placing your trust in GuideOne and for sharing your experience.
Best Regards,
Jennifer Smarelli
I’m sorry that we had to file a claim
I’m sorry that we had to file a claim, but GuideOne was great. Every person that I spoke with was very helpful and I never got any feeling that they were looking for a way to deny or diminish the claim. The adjuster was very knowledgeable and gave insight into things I hadn’t thought about. Payment was fast.
7 août 2026
Réponse de GuideOne Insurance
Tim,
Thank you for sharing your experience. While we're sorry you had to file a claim, we're pleased to hear that our team was able to provide helpful guidance and support when you needed it most. It's especially rewarding to know that your Ben Feucht's knowledge and insight added value throughout the process and that your claim was resolved promptly. We appreciate your trust and thank you for taking the time to recognize our team's efforts.
Best Regards,
Jennifer Smarelli
The Claims representative was friendly…
The Claims representative was friendly and helpful and did seem like she really wanted to help.
7 août 2026
Réponse de GuideOne Insurance
Michael,
Thank you for sharing your experience. We're delighted to hear that Cyndi Harrington was friendly, helpful, and made you feel supported throughout the process. Providing caring, knowledgeable service is at the heart of what we do, and we appreciate your recognition of our team's efforts.
Best Regards,
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