Guideone absolutely came through! They were in constant communication and able to completely assist us after our building flood. Staff was in constant communication and coordinated all ancillary compa... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Our experience was great. Everyone was very helpful in getting us the assistance we needed on the side of the road, with our vehicle, and with arranging a rental vehicle while ours was at the shop.... Voir plus
L'entreprise a répondu
Expectations were met. Timeliness was not as fast as it could have been, vacations, scheduling the different inspectors. Perhaps having one inspector who had the capabilities to properly assess the... Voir plus
L'entreprise a répondu
GuideOne was very communicative and prompt with my claim. My primary contact checked in regularly and kept me up to date on the claim's progress. It was a large commercial property claim that necessit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Coordonnées de contact
1111 Ashworth Road, 50265, West Des Moines, Etats-Unis
- (877) 448-4331
- guideone.com
4,4
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I cancelled my claim so I never…
I cancelled my claim so I never experienced the complete process.
8 septembre 2026
Réponse de GuideOne Insurance
Mike,
Thank you for your review. Although your claim was ultimately canceled, we appreciate the opportunity to assist you and are grateful that you took the time to share your feedback.
Best Regards,
Jennifer Smarelli
Claim AA207804
Claim AA207804
Abigail Padilla Claims Associate at Claims Tech II interrupted claims payment with demand to complete direct to pay form after Adjuster agd agreed to pay shop directly as we have for the last 6 years.
GuideOne has paid repair shops directly for our account since 2020.
To Matt Clawson on 09.08.2026-
Per our original adjuster for Claim AA 207804 since your Dept. has now inherited managing this claim solely due to a snap sheet appraisal, please note that in our 6 years of auto claim settlements with GuideOne we have submitted next to zero Direct to Pay forms vs GuideOne paying repair shops directly on every claim.
Ms. Padilla’s attempt to compel our Accounting Dept to waste their valuable time booking, depositing, and coding as income your proposed check only to turn around and have to voucher, code as expense, write and then mail a check for the exact same amount is the anthesis of your company’s lauded customer service reputation.
Please call me to discuss this in more detail if you like.
As of Noon on 09.09.2026- No response
7 septembre 2026
Réponse de GuideOne Insurance
Mr. Charlie,
Thank you for sharing your feedback. We understand your frustration regarding the payment process and appreciate the opportunity to review your concerns. While we strive to make the claims experience as smooth as possible, certain documentation may be required before payment can be issued directly to a repair facility. We recognize that this may have differed from your prior experiences and understand how that could be disappointing. Thank you for taking the time to share your experience and for allowing us the opportunity to assist with your claim.
Best Regards,
Jennifer Smarelli
Very helpful and courteous took care of…
Very helpful and courteous took care of our claim in a timely matter
6 juillet 2026
Réponse de GuideOne Insurance
Alan,
Thank you for your kind feedback. We're pleased to hear that our team was helpful, courteous, and able to handle your claim in a timely manner. We appreciate the opportunity to serve you and thank you for sharing your experience.
Best Regards,
Jennifer Smarelli
Kylee was our wonderful contact
Kylee was our contact, and she was absolutely terrific! Her directions were always clear, all of the steps unfolded as she predicted, and the settlement was fair and delivered quickly to our account so that we could pay the contractor! She really was absolutely wonderful to work with.
8 septembre 2026
Réponse de GuideOne Insurance
Jennifer,
Thank you for your wonderful feedback. We're delighted to hear that Kylee provided clear guidance, kept you informed throughout the process, and helped make your claim experience a positive one. We'll be sure to share your kind words with her. Thank you for trusting GuideOne and for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
From the initial call to the completion…
From the initial call to the completion of the payout on the recent claim. Everyone at Guide one was very efficient. Thank you.
8 septembre 2026
Réponse de GuideOne Insurance
Barbara and Randy,
Thank you for your kind feedback. We're pleased to hear that our team provided efficient service from the initial claim report through final payment. We appreciate the opportunity to assist you and thank you for sharing your experience.
Best Regards,
Jennifer Smarelli
Communicative and Prompt with Claim
GuideOne was very communicative and prompt with my claim. My primary contact checked in regularly and kept me up to date on the claim's progress. It was a large commercial property claim that necessitated an on-site inspection. Even so, the entire process, from report to claim approval to payment, was completed within a few months.
8 septembre 2026
Réponse de GuideOne Insurance
Steve,
Thank you for your positive feedback. We're pleased to hear that our team provided timely communication and kept you informed throughout your claim. We understand that large commercial property claims can be complex, and we're glad the process was handled efficiently from inspection through payment. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
William,
Thank you for your kind words. We're glad to know that our coverage meets your organization's needs and provides peace of mind. We appreciate the opportunity to serve you.
Best Regards,
Jennifer Smarelli
Fast response Fair appraisal. Always kept us updated.
Great company to work with and always eager to please.
7 septembre 2026
Réponse de GuideOne Insurance
John,
Thank you for your feedback. We're delighted to know that our team was helpful and responsive throughout your experience. We appreciate the opportunity to serve you.
Best Regards,
Jennifer Smarelli
Quick and efficient service
8 septembre 2026
Réponse de GuideOne Insurance
Candy,
Thank you for your feedback. We're pleased to hear that you received quick and efficient service. We appreciate the opportunity to assist you.
Thank you,
Jennifer Smarelli
Réponse de GuideOne Insurance
Henry,
Thank you for your feedback. We're glad to hear your claim was handled smoothly, professionally, and without delay. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
WInter Storm Fern Claim
Other than the initial adjuster we worked with, it was the most drawn out, unproductive process I have ever had to deal with.
8 septembre 2026
Réponse de GuideOne Insurance
Laura,
Thank you for taking the time to share your feedback. We understand that lengthy claim processes can be frustrating, particularly when additional inspections, documentation reviews, and supplemental damage evaluations are required. Our goal is always to work through each claim as thoroughly and efficiently as possible while ensuring all covered damages are properly evaluated. We appreciate your patience throughout the process and thank you for allowing us the opportunity to assist with your claim.
Best Regards,
Jennifer Smarelli
They are very prompt and helpful when…
They are very prompt and helpful when you have a claim.
7 novembre 2025
Réponse de GuideOne Insurance
Kaye,
Thank you for your review. We're glad our team could provide prompt and helpful service during your claim. We appreciate the opportunity to assist you.
Best Regards,
Jennifer Smarelli
The adjuster sent to inspect the roof…
The adjuster sent to inspect the roof of our church stated that there estimated cost to repair the roof would be less than $550.00. We ask two other professional roofers to inspect the roof and the estimated price ranges from $3,000.00 to $5,000.00; This is a vast difference from the price Justin Ooper quoted. Please, explain the difference.
7 août 2026
Réponse de GuideOne Insurance
Sarah,
Thank you for taking the time to share your feedback. We understand your concerns regarding the estimate and appreciate the opportunity to provide additional context.
Following an inspection of the property, limited wind-related damage was identified to a portion of the shingled roof. The estimate of $527.02 reflected the covered damage observed during that inspection. Because the covered damages fell below the applicable policy deductible, no payment was owed under the policy.
The investigation also determined that the interior water intrusion originated in the area where the flat roof transitions to the sloped shingle roof. No storm-related damage was identified to the flat roof covering. Based on the inspection findings, wind-driven rain was entering beneath the shingles at the roof transition area, resulting in the interior water damage. Because the interior damage was not determined to be the result of a covered cause of loss, that portion of the claim was not covered under the policy.
A partial denial letter outlining these findings was sent, and the claim representative discussed the coverage determination with you on July 22, 2026.
We understand that contractor estimates may differ based on the scope of repairs being proposed. If there is additional information or documentation that has not been reviewed, we encourage you to contact our Claims team so we can address any remaining questions. Thank you for your feedback and for allowing us the opportunity to explain our claim decision.
Best Regards,
Jennifer Smarelli
Ice brought down our copper gutters…
Ice brought down our copper gutters 2-3-2026. Notified local agent that evening. New gutters installed in June of 2026. Initial settlement for the entire replacement was about equal to the contractor's cost of gutters alone. Ins. Co. was $20 per foot under on gutter cost and only used $11/hr. labor. Took many weeks to get a fair settlement.
7 août 2026
Réponse de GuideOne Insurance
David,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when repairs are needed and there are differences between contractor pricing and the initial claim estimate.
Following the loss, coverage was extended for the damage caused by the weight of ice and snow, and an inspection was completed to evaluate the repairs needed. As additional information and contractor estimates were received, the claim team worked with the contractor and independent adjuster to review the scope of damage, reconcile pricing differences, and evaluate supplemental requests.
We recognize that this review process took longer than you expected. Our records reflect ongoing communication throughout the claim, including status updates, estimate discussions, and follow-up regarding repairs and supplemental payments. After completing the additional review, supplemental payments were issued, including consideration of documented increases in copper material costs.
We appreciate your patience throughout the process and thank you for sharing your experience. Customer feedback helps us identify opportunities to improve and continue providing better service to our policyholders.
Best Regards,
Jennifer Smarelli
Staff professionalism
Everyone I dealt with was professional, friendly, and very responsive. They were quick to reply to my questions, helpful throughout the process, and made everything easy and smooth. I really appreciated their excellent communication and willingness to assist.
7 août 2026
Réponse de GuideOne Insurance
Lisa,
Thank you for sharing your experience. It's wonderful to hear that our team was able to answer your questions, keep you informed, and make the claims process easy to navigate. We truly appreciate your feedback.
Best Regards,
Jennifer Smarelli
The representatives at all levels that…
The representatives at all levels that I dealt with were very professional and easy to work with. They called when it was necessary to have direct contact but also used email effectively. They worked around my schedule when I was on Vacation/or too busy to talk.
Insurance can be cumbersome as there were two levels that I had deal with. They were prompt with the settlement when it was finalized.
7 août 2026
Réponse de GuideOne Insurance
Kayleen,
Thank you for your kind feedback. We're glad our team provided professional service, clear communication, and flexibility throughout the claims process. We appreciate your recognition of our efforts and are pleased that your claim was resolved promptly.
Best Regards,
Jennifer Smarelli
Prompt communication.Fair settlement.
7 août 2026
Réponse de GuideOne Insurance
Rick,
Thank you for your review. We're pleased that you found our communication responsive and the claim outcome fair. Your feedback means a great deal to our team.
Best Regards,
Jennifer Smarelli
Very clear communication with the…
Very clear communication with the insurance representative.
7 août 2026
Réponse de GuideOne Insurance
Alfonso,
Thank you for your positive feedback. We're glad to hear that you experienced clear and effective communication from your insurance representative. Providing guidance and keeping our customers informed throughout the claims process is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Joseph,
Thank you for your kind words. We're grateful to have been able to assist during your time of need. Knowing that our team could provide the support and service you needed means a great deal to us. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
The entire experience was seamless from…
The entire experience was seamless from filing the claim to working with the agent to completion. I am very satisfied.
7 août 2026
Réponse de GuideOne Insurance
Clarence,
Thank you for your positive feedback. We're delighted to hear that your experience was seamless from the initial claim filing through its resolution. Providing a smooth, efficient process and excellent service every step of the way is our goal, and we're grateful for the opportunity to assist you. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.