Guideone absolutely came through! They were in constant communication and able to completely assist us after our building flood. Staff was in constant communication and coordinated all ancillary compa... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Our experience was great. Everyone was very helpful in getting us the assistance we needed on the side of the road, with our vehicle, and with arranging a rental vehicle while ours was at the shop.... Voir plus
L'entreprise a répondu
Expectations were met. Timeliness was not as fast as it could have been, vacations, scheduling the different inspectors. Perhaps having one inspector who had the capabilities to properly assess the... Voir plus
L'entreprise a répondu
GuideOne was very communicative and prompt with my claim. My primary contact checked in regularly and kept me up to date on the claim's progress. It was a large commercial property claim that necessit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Coordonnées de contact
1111 Ashworth Road, 50265, West Des Moines, Etats-Unis
- (877) 448-4331
- guideone.com
4,4
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amoral, licentious, unconscionable company
My company employed GuideOne for 24 years for our insurance needs. In that time I never asked for anything from them - not a single peep, no claims, no need of anything - we just kept paying our monthly bill. In year 24, we experienced a hurricane so I filed a claim and received about $2000 in assistance. Then, a few weeks later, I was dropped with no communication. I totaled up the amount I'd paid GuideOne over those 23 years - it was approximately $120,000. The fact that I used their services without needing any type of assistance for over 2 decades, then was dropped without a word after such a small claim, is unconscionable.
GuideOne is an amoral company. Whoever is making decisions, creating logarithms, and cutting costs might think about how people/companies like myself feel on the other end of this treatment. Business is business, but this is not right. I attempted to communicate with GuideOne employees about the way this transpired and was treated like a spreadsheet.
3 juin 2026
Réponse de GuideOne Insurance
Jeffrey,
Thank you for sharing your experience and for your long-standing relationship with GuideOne. We understand how disappointing this situation may feel, particularly following a claim.
Our team strives to communicate clearly throughout the claims process and to handle each claim in accordance with the terms, conditions, and coverage outlined in the policy. We regret if your experience did not meet your expectations and are reviewing this internally.
Best Regards,
Jennifer Smarelli
A couple of years ago a failed sump…
A couple of years ago a failed sump pump failure damage was covered this incident was also a sump pump failure and I was given 15 reasons why the damage was mot covered they closed the case without any person contact just emails I’m looking into other insurance companies
3 juin 2026
Réponse de GuideOne Insurance
Allan,
Thank you for your feedback. We understand how frustrating it can be when a current claim outcome differs from a prior experience.
In this claim, the investigation determined that the water entered through the foundation walls following significant rainfall, which is addressed under the policy as surface water or seepage and is not a covered cause of loss. While a prior claim may have been covered, similar events can have different causes that result in different coverage determinations.
We’re also sorry to hear that the communication during this process did not meet your expectations. Providing clear and helpful explanations is important to us, and we appreciate your feedback as it helps us identify opportunities to improve.
If you would like to discuss your claim further or have any questions about the decision, we encourage you to contact us directly so we can review your concerns in more detail.
Thank you again for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
My experience was incredible
My experience was incredible. I would tell any company to ise GuideOne. They were prompt and worked with the auto repair group I wanted to use.
3 juin 2026
Réponse de GuideOne Insurance
Marlin,
Thank you for your kind feedback. We’re thrilled to hear that you had such an incredible experience and that our team was able to work promptly while supporting your preferred repair shop. Providing responsive, flexible service is important to us, and your recommendation means a great deal. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Absolutely helpful looking to help not…
Absolutely helpful looking to help not looking to make problems straightforward very easy to reach
5 mai 2026
Réponse de GuideOne Insurance
Emanuel,
Thank you for your kind feedback. We’re pleased to hear that our team was helpful, easy to reach, and made the process straightforward. Providing clear, responsive support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Robert,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that your representative was responsive to your questions and appreciate the opportunity to assist you.
Best Regards,
Jennifer Smarelli
Staff gave timely responses and were…
Staff gave timely responses and were very helpful with information to make our experience very smooth.
5 mai 2026
Réponse de GuideOne Insurance
Renee,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that our staff provided timely responses and helpful information, helping to make the claims process smooth for you. We appreciate the opportunity to assist.
Thank you,
Jennifer Smarelli
Great communication
The agent kept in touch with me all along the way. Since we were dealing with stained glass replacement, it was a long time to completion. I appreciated the agent’s patience.
5 mai 2026
Réponse de GuideOne Insurance
Paula,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that your agent kept you informed throughout the process and that their patience was helpful, especially given the complexity and extended timeline involved with stained glass replacement. We appreciate the opportunity to assist you.
Best Regards,
Jennifer Smarelli
Reps were very helpful and made the…
Reps were very helpful and made the claim process simple.
Service was very quick, which was unexpected and outstanding.
5 mai 2026
Réponse de GuideOne Insurance
Dean,
Thank you for your feedback. We’re glad to hear our representatives were helpful, made the claims process simple, and provided quick, outstanding service. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Disappointed in denial of majority of…
Disappointed in denial of majority of claim based on recurring water damage. All damage occurred while insured with you. Once multiple roofs were replaced, a claim was made since we knew the problem was solved except for ice dams due to a hard winter.
5 mai 2026
Réponse de GuideOne Insurance
Mark,
Thank you for sharing your feedback. We understand claim determinations can be frustrating, especially when coverage does not apply as expected. Our team completed a thorough inspection and review of the policy and communicated the findings and decision directly, including the reasons for the coverage determination. We appreciate the opportunity to review the claim and remain available to discuss any remaining questions or concerns.
Best Regards,
Jennifer Smarelli
Claims experience was handled timely
Claims experience was handled professionally and with ease. Quick response and completion of our claim.
5 mai 2026
Réponse de GuideOne Insurance
Donald,
Thank you for your feedback. We’re glad to hear your claim was handled professionally, efficiently, and completed quickly. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Absolutely phenomenal!
Absolutely phenomenal!
Professional, kind, helpful. Can’t say that about most insurance companies.
5 mai 2026
Réponse de GuideOne Insurance
Matthew,
Thank you for your kind feedback. We’re glad to hear our team provided professional, helpful service and made such a positive impression. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Hats off to the team at Guide One…
Hats off to the team at Guide One Insurance. They made the claim process seamlessly easy. Talked us through step by step till last vender was finished with rebuild. Thanks again
5 mai 2026
Réponse de GuideOne Insurance
Todd,
Thank you for your feedback. We’re glad to hear our team made the claims process clear and seamless from start to finish, and that you were supported throughout the rebuild. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Quick claim service
Our claim was handled quickly and efficiently. Ms. Theresa was excellent and stayed in touch with us during the processing to keep us updated as to the status. She was very sweet and professional.
5 mai 2026
Réponse de GuideOne Insurance
Melanie,
Thank you for your feedback. We’re glad to hear your claim was handled quickly and efficiently, and that Ms. Theresa kept you informed throughout the process while providing professional and attentive service. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Always great handling of claims by the…
Always great handling of claims by the claims adjuster and great customer service.
5 mai 2026
Réponse de GuideOne Insurance
Bob,
Thank you for your feedback. We’re glad to hear your claims were handled well by the adjuster and that you received great customer service. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
My latest experience was simple and…
My latest experience was simple and understandable with the results provided for the next step. Processing my claim was fast and the claim adjuster/writer thoroughly explained his recommendation.
5 mai 2026
Réponse de GuideOne Insurance
Allison,
Thank you for sharing your experience. We’re glad to hear the claims process was straightforward, timely, and clearly explained, and that our adjuster provided thorough guidance on next steps. We appreciate your feedback.
Best Regards,
Jennifer Smarelli
Claim representatives were all very professional.
Claim representatives were all wonderful to work with as well as the adjustors. Thank you.
5 mai 2026
Réponse de GuideOne Insurance
Lisa,
Thank you for your feedback. We’re glad to hear our claims team was wonderful to work with, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
We recently had to make a claim for damages
We recently had to make a claim for damage done due to frozen pipes. The claims adjuster was readily available, pleasant and thorough. He kept me advised every step of the way and explained everything clearly. The whole process was a positive experience.
5 mai 2026
Réponse de GuideOne Insurance
Mary Lynn,
Thank you for taking the time to share your experience. We’re glad to hear our claims adjuster was readily available, thorough, and kept you informed throughout the process. We appreciate your feedback and are pleased the claims experience was a positive one.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Michael,
Thank you for your feedback. We’re glad our staff provided responsive service during your claim.
Best Regards,
Jennifer Smarelli
Very responsive.
5 mai 2026
Réponse de GuideOne Insurance
Kim,
Thank you for your feedback! We’re glad to hear you found our team very responsive and appreciate you taking the time to share your experience.
Best Regards,
Jennifer
STILL RECEIVING BILLS!
STILL RECEIVING BILLS! We stopped using Guide One in October of 2025, 7 months ago for lack of transparency in their billing process. We would constantly receive bills, and when we began to question what we were paying for there was no response. We even emailed their upper management. As of today they are still billing us. It just proves the point they don’t even know what they are billing for.
11 mai 2026
Avis spontané
Réponse de GuideOne Insurance
Phil,
Thank you for bringing this to our attention. We understand how concerning it is to continue receiving bills after services have ended, and we’re sorry for the frustration this has caused. Billing is based on account status and contractual terms, and we take questions about charges seriously.
I have reached out to our billing department and have been informed that all invoice fees and late fees have now been waived.
Best Regards,
Jennifer Smarelli
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.