Guideone absolutely came through! They were in constant communication and able to completely assist us after our building flood. Staff was in constant communication and coordinated all ancillary compa... Voir plus
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Lisez les avis des autres
Our experience was great. Everyone was very helpful in getting us the assistance we needed on the side of the road, with our vehicle, and with arranging a rental vehicle while ours was at the shop.... Voir plus
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Expectations were met. Timeliness was not as fast as it could have been, vacations, scheduling the different inspectors. Perhaps having one inspector who had the capabilities to properly assess the... Voir plus
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GuideOne was very communicative and prompt with my claim. My primary contact checked in regularly and kept me up to date on the claim's progress. It was a large commercial property claim that necessit... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Coordonnées de contact
1111 Ashworth Road, 50265, West Des Moines, Etats-Unis
- (877) 448-4331
- guideone.com
4,4
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Theresa
Theresa, the Guide One representative, was courteous and efficient. We were kept informed as the claim was dealt with, and the resolution time was brief.
5 mai 2026
Réponse de GuideOne Insurance
Laura,
Thank you for sharing your experience. We’re pleased to hear that Theresa provided courteous and efficient service and that you felt well-informed throughout the claims process. Timely resolution and clear communication are important to us, and we appreciate you taking the time to recognize her efforts.
Best Regards,
Jennifer Smarelli
The claim process of our damages were…
The claim process of our damages were handled quickly, professionally and kindly.Kylee, Torie and Geno were very personable, they made the experience easy and painless.
5 mai 2026
Réponse de GuideOne Insurance
Angie,
Thank you for sharing your experience. We’re glad to hear your claim was handled quickly and professionally, and that our claims team helped make the process smooth and stress‑free. We appreciate your kind words and will be sure to share your feedback with the team.
Best Regards,
Jennifer Smarelli
They listened
5 mai 2026
Réponse de GuideOne Insurance
Mark,
Thank you for your feedback. We’re glad to hear that you felt listened to throughout the process. Providing attentive and responsive service is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Harold,
Thank you for your feedback. We’re glad to hear that you received a quick response and a timely coverage decision. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Quick friendly efficient processing and…
Quick friendly efficient processing and follow up.
5 mai 2026
Réponse de GuideOne Insurance
Preston,
Thank you for your feedback. We’re glad to hear that your experience was quick, friendly, and efficient, with thorough processing and follow‑up. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Process went pretty smoothly.
5 mai 2026
Réponse de GuideOne Insurance
Pastor Thomas,
Thank you for your feedback. We’re glad to hear that the process went smoothly and appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
I will gladly do so
I will gladly do so - at my next uninterrupted moment of convenience
Peace / Out… Gary
5 mai 2026
Réponse de GuideOne Insurance
Gary,
Thank you for your response. We are glad to know you had a positive claims experience.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Joe,
Thank you for your feedback! We’re glad to hear you received great customer service and that the claims process was easy. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Our church has been doing business with…
Our church has been doing business with guide one for years. Every time we have a problem they have been very professional and thorough with their service. I would recommend them to anyone that wants to feel secure with a insurance company
5 mai 2026
Réponse de GuideOne Insurance
Pastor Jerry,
Thank you for your continued trust in GuideOne. We’re honored to work with your church and appreciate your kind words about our professional and thorough service. Helping our customers feel secure and supported is very important to us, and we’re grateful for your recommendation.
Best Regards,
Jennifer Smarelli
Customer service was amazing
Customer service was amazing!
Kylee Felda was professional, prompt and thorough in her communication and follow through.
5 mai 2026
Réponse de GuideOne Insurance
Raymond,
Thank you for your kind feedback. We’re glad to hear that you received amazing customer service and that Kylee Felda was professional, prompt, and thorough in her communication and follow‑through. We appreciate you taking the time to recognize her efforts and share your experience.
Best Regards,
Jennifer Smarelli
OK Experience
Claims adjuster was nice enough, but the whole process took WAY too long to get a response/answer to our claim.
5 mai 2026
Réponse de GuideOne Insurance
Erik,
Thank you for sharing your feedback. We appreciate your kind comment about our adjuster and understand how delays can be frustrating when you’re waiting for answers. In this case, part of the timeline was impacted by weather‑related delays affecting the inspection process, which can occasionally extend resolution time. We strive to keep our customers informed throughout the claim and appreciate your patience. If you have questions or would like to discuss the timeline further, we welcome you to contact our claims team directly.
Best Regards,
Jennifer Smarelli
Gutter damage claim - snow & ice
Donna contacted me the next day after the claim was submitted and thoroughly notated the charges. Phil showed up within a few days to perform the inspection. Donna maintained constant communication throughout the process as well as ensured that I understood the process, what was covered, etc. The claim process went very smoothly and quickly.
1 avril 2026
Réponse de GuideOne Insurance
Warren,
Thank you for taking the time to share your experience. We’re glad to hear that Donna reached out promptly, clearly documented the charges, and maintained consistent communication throughout the process. We’re also pleased that Phil was able to complete the inspection quickly. Ensuring our customers understand the process and coverage is important to us, and we appreciate you recognizing our team’s efforts and sharing your positive experience.
Best Regards,
Jennifer Smarelli
Everything was fast and efficient
Everything was fast and efficient. I was very happy with the level of service that was provided.
5 mai 2026
Réponse de GuideOne Insurance
Wayne,
Thank you for your feedback. We’re glad to hear that your experience was fast and efficient, and that you were pleased with the level of service provided. We appreciate you taking the time to share your positive experience.
Best Regards,
Jennifer Smarelli
Quick and Pleasant
The adjuster was quick to to address our claim and pleasant to talk to over the phone.
5 mai 2026
Réponse de GuideOne Insurance
Art,
Thank you for your feedback. We’re glad to hear that your adjuster addressed your claim quickly and was pleasant to work with throughout the process. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
From the time we called to finish…
From the time we called to finish everyone was very helpful. Ready to explain the process.
5 mai 2026
Réponse de GuideOne Insurance
Angela,
We’re glad to hear that our team was helpful throughout the claim process and took the time to clearly explain each step. We appreciate you sharing your experience.
Best Regards,
Jennifer Smarelli
The professional and efficient manner…
The professional and efficient manner in which our Claim was handled.
Your representative Kylee responded to our inquiries and any questions we had in a reasonable time.
5 mai 2026
Réponse de GuideOne Insurance
Carmen,
We’re pleased to hear that your claim was handled in a professional and efficient manner, and that Kylee responded to your questions and inquiries promptly. We appreciate you taking the time to recognize her efforts and share your experience.
Best Regards,
Jennifer Smarelli
GuideOne has been quick to respond to…
GuideOne has been quick to respond to claims and the associates are very professional and kind.
5 mai 2026
Réponse de GuideOne Insurance
Leslie,
We’re pleased to hear that our team responded quickly to your claims and that our associates provided professional and compassionate service. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
GuideOne has been very quick to respond…
GuideOne has been very quick to respond to claims, which is truly appreciated.
5 mai 2026
Réponse de GuideOne Insurance
Leslie,
Thank you for your feedback. We’re glad to hear that our team was quick to respond to your claim, and we truly appreciate you taking the time to share your experience. Providing timely service is important to us, and your comments are valued.
Best Regards,
Jennifer Smarelli
Réponse de GuideOne Insurance
Pastor David,
Thank you for taking the time to share your feedback. We understand how stressful an auto accident can be and are sorry to hear you felt disappointed with the claim experience. Our team carefully reviewed the loss, completed a timely investigation, and made coverage determinations based on the policy terms and available documentation. If there is something specific that led to your disappointment, we welcome the opportunity to better understand your concerns. Please consider contacting our claims team directly so we can review your feedback and assist further.
Best Regards,
Jennifer Smarelli
Accident was handled very promptly and…
Accident was handled very promptly and with the utmost professionalism.
5 mai 2026
Réponse de GuideOne Insurance
Sharon,
Thank you for sharing your experience. We’re glad to hear that your accident was handled promptly and with a high level of professionalism. Providing responsive and professional service is important to us, and we appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
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