Gus & Bella Box Avis 

291
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic lil company selling sub boxes that are what cats and owners want. Items are quality and arrive on time. My cats adored their recent box so much so Maisie’s under bed bunny kicking the bunny... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Each box arrives beautifully packed and crammed with great toys and bits that I'd never think of to get for my 3 cats, been over a year and not had a repeated toy yet! Cats obviously love the box as m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I really look forward to our monthly box from Gus and Bella - our cats devour the treats and love the toys. There’s always a ‘wow’ or an ‘awww’ moment when I check out the human gifts too - they’re cu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The G&B box is a subscription that myself and my two cats look forward to every month! Every single time we are astounded at the thought, love and care that has gone into the curation. From toys and t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Événements & divertissement

Écrit par l'entreprise

Gus & Bella Box is the subscription box for cats - and their humans! Each month we'll deliver toys and natural treats for your cat, and cat-themed/wellness goodies for you, all tailored to a monthly theme. You can also purchase as a one-off gift box.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

291 avis

5 étoiles
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1 étoile

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4,8

Tous les avis

(291)

20 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

100% recommended

We have just received our 2nd box and it's better than the first, which I thought would be hard to beat!
Tallulah loves the toys and is now waiting for one of the treats ... the fact I get presents as well is brilliant as we get to share the excitement of opening it together.
Now looking forward to next months box!
Would highly recommend it.

12 juin 2025
Avis spontané
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Réponse de Gus & Bella Box

Thank you Ruth for such fantastic feedback, it means a lot! Hope you enjoy your future boxes!

Noté 5 sur 5 étoiles

Lovely products for both my cat and for…

Lovely products for both my cat and for me! Very fast shipping and they even included a nice birthday card as I mentioned it was for my cat's birthday! I really loved this box and I am so pleased, thank you, you are brilliant :)

19 avril 2025
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Réponse de Gus & Bella Box

Thanks for taking the time to leave just a positive review. So glad you loved the box and hope your cat had a great birthday!

Noté 5 sur 5 étoiles

Absolutely fantastic!!

Our first box arrived today, and after the glossy adverts I had seen, I was trying to manage my high expectations in case it wasn’t as good as it appeared. I did not need to worry. The box was literally full of fabulous cat themed items for them and me, including a cat safe Easter egg (I was able to order an extra one so eat cat has their own), a salmon flavoured drink, an amazing silver vine filled ball, calming wipes, and for me some paw shaped kitchen tongs, a cat head terracotta planter, some Candy Kittens and a cat egg cup. I was thrilled with the quantity and high quality of all the items, I couldn’t have put a better box together myself.
The contents of the box thrilled my 2 cats as much as the human! Dotty (10 weeks) fell in love with the actual box itself initially, and made herself at home in the lid (playing with the corners) while I investigated the contents. Once she spotted the silver vine filled feathery ball, she was completely besotted, and chased it, carried it, killed it mercilessly for a long time. (Mind you, she spent quite some time playing with the terracotta planter and the tongs too 🤣)
I was so pleased with everything in the box, and with Dotty's reaction to it all, I emailed the company just because I wanted to say a big thank you, Definitely worth every penny. I'm already looking forward to our next box! Thank you Gus and Bella team!! x

12 avril 2025
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Réponse de Gus & Bella Box

Thank you for such a lovely review! Delighted your first box was a hit and you felt happy with the value for money. Hope yourself, Dotty and your other cat continue to enjoy the monthly boxes!

Noté 5 sur 5 étoiles

Fantastic subsonic for cats and cat…

Fantastic subsonic for cats and cat parents! Top quality items, cat especially loves any cat nip toys, it’s a treat for both of us every month!

10 février 2025
Avis spontané
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Réponse de Gus & Bella Box

Thanks for taking the time to review us! Really appreciate such a positive review and great to hear you're loving your monthly boxes :-)

Noté 5 sur 5 étoiles

Would recommend

Great assortment of products every month, high quality and well thought out. Easy to get in touch with G&B staff and had very quick responses. 100% recommend for a little treat and pick me up.

10 décembre 2024
Avis spontané
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Réponse de Gus & Bella Box

Thanks for taking the time to leave us such a great review :-)

Noté 5 sur 5 étoiles

New toys and treats not available in local shops

This is a wonderful idea, I use this company for my cat. She enjoys all the treats and toys that come monthly and it’s exciting to see what comes next. The items are unique and not always available at the local shops. The price of the subscription is fair due to price rises. I would recommend this company to anyone with a cat.

12 décembre 2024
Avis spontané
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Réponse de Gus & Bella Box

Thanks for such a great review! Appreciate it and hope you continue to enjoy our boxes

Noté 5 sur 5 étoiles

Had our first box delivered

Had our first box delivered. Really enjoyed opening it to see what treats and surprises and treats there were.
My cats were also wanting to look in to see what was there for them too. Looking forward to our Christmas boxes.

15 novembre 2024
Avis spontané
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Réponse de Gus & Bella Box

Thank you for taking the time to review us :-) So glad you and your cats loved your first box!

Noté 5 sur 5 étoiles

Absolutely ❤️ Gus & Bella box

Absolutely ❤️ Gus & Bella box. Receiving our box of treats is always the highlight of our month (myself and my furbaby Tibbles 🐱💝) everything we receive is always high quality and so well thought through, little treats to keep her happy and goodies to make me feel good too. Every month is a surprise and have always had the best customer service. Definitely recommend! Have been a subscriber for a couple of years now - thank you Gus & Bella for making us SO happy!

15 novembre 2024
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Réponse de Gus & Bella Box

Thanks for such a positive review! So glad you're loving the boxes

Noté 1 sur 5 étoiles

So expensive for the items you get!

Ridiculous price for items that I can mostly find in my local supermarket, for a few pounds!

Unfortunately I cannot attach a photo, however I have received the November 2024 box, and it’s quite shocking. I was charged £32.90, and I received the following items …

One cat calendar (valued at £6.99 John Lewis) I also stated I have two kittens, so only receiving one calendar was a bit of a disappointment.

One sample pack of coffee granules (pennies?!)

One vegan Kitkat (£1)

Two packs of Webbox kitten food (you can buy a pack of 12 in Morrisons for £4, making these approximately 33p each)

One Rosewood Mr Mouse teaser (£3)

One Earls catnip toy (£5 on Etsy)

One pair of socks (79p on Temu!)

One face mask (£1)

So my guess would be less that £18 for this box if I purchased items myself. How on earth can they justify charging £32.90 for this box?

I had one box before this and the toy snake was broken. I was told a replacement would be sent out same day. It’s been two weeks and no replacement has arrived.

I have now cancelled my subscription and requested a refund. No response from customer service yet.

12 novembre 2024
Avis spontané
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Réponse de Gus & Bella Box

Sorry to hear you're disappointed. For the benefit of other potential subscribers, it's important to mention you haven't referenced a key product in November's box, the main human item - a Cat Shaped Candle. If it were missing (hence you may have felt the contents of the box wasn't up to your expectations), then we would always encourage you to first contact customer service and wait for a response, so we can send you any missing items right away. The boxes are packed by hand so these mistakes can happen, although it is very rare. Also the pricing you have outlined has inaccuracies.

If you had given us the chance we would have endeavored to put things right as we hate for any customer to be left disappointed with their box. We will always send swift replacements, offer partial refunds and send bonus items - whenever a product has arrived damaged etc. 

The replacement snake toy was posted to you on 30th October and I can confirm it was marked as 'successfully delivered' to your address on the 1st November. Again we encourage you to contact customer service as we absolutely want to make sure you receive the items and will work with you and Royal Mail to locate any missing parcels. 

Noté 5 sur 5 étoiles

I love this box!

I love this box!

Such great variety of toys and food for your cat and yourself, definitley the best on the market, we subscribed just to see how it was and said if it wasn’t any good we’d cancel after first box but I am so impressed and it’s such a treat for our boy every month

11 novembre 2024
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Réponse de Gus & Bella Box

Thank you for such a lovely review! We hope you continue to love future boxes!

Noté 3 sur 5 étoiles

Charged when skipped

Boxes are good and have nice items in them

But I was just charged for this month's box when I'd changed to bi monthly (this was all approved on my account but no record now!) This has now caused me significant financial issues this month, as I haven't calculated this month. I have now cancelled my subscription.

10 octobre 2024
Avis spontané
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Réponse de Gus & Bella Box

Amie - glad you've enjoyed the quality of the boxes thus far. When you switched to bi-monthly from your customer account you would have been presented with your next order date, which you could have edited if it was not the date you desired. Unfortunately when you alerted us that you'd been charged on the wrong date, it was too late to cancel and refund you because the box had already been prepared for dispatch with Royal Mail. We're always happy to resolve any issues with billing, you just need to email us at info@gusandbella.com so we can work with you to find a solution, whether it be returning the box once you received it.

Noté 5 sur 5 étoiles

Very happy with everything in the boxes…

Very happy with everything in the boxes each month. My cat and I loves the treats and toys. Thank you

18 septembre 2024
Avis spontané
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Réponse de Gus & Bella Box

Thank you for taking the time to review us! So glad you're loving your monthly boxes

Noté 1 sur 5 étoiles

Dishonest company

I ordered 3 boxes with 2 free gifts as a one off and they have then claimed I signed up to a subscription to recur every 3 months. The free gifts were never received.

4 juillet 2024
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Réponse de Gus & Bella Box

So sorry that you missed the full details of the subscription product. We don't actually offer a 3-month One-Off option on our website, only a subscription, and we have written this in multiple places across our website and on the product page to make it clear to customers. On the product page it says: 'Auto-renews every 3 months' and on the right it says 'Subscription details' and 'charges every 3 months'. On the page it also explains the terms of the subscription. And lastly at checkout you ticked a box confirming that you are purchasing a subscription product before continuing. Also our sign up offer is not 2 free gifts. It is 1 free gift with your second box. If it was missing from your box we'd be more than happy to replace it and send a new one out, you just needed to email us to let us know. We are always happy to help.

Noté 5 sur 5 étoiles

We can't wait for your boxes each…

We can't wait for your boxes each month! The cats all know it's for them and I love that I get treats too! Very responsive to messages and helpful wouldn't go anywhere else! Love Em & her owners, 4 sphynx cats xxx

1 juin 2023
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Réponse de Gus & Bella Box

So glad you're enjoying your monthly boxes. Thank you for such a great review

Noté 5 sur 5 étoiles

Best cat gift box out there

Best cat gift box out there. Had tried a few others, G and B always deliver with quality for years.

27 mai 2024
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Réponse de Gus & Bella Box

Great to hear you love our boxes! Thanks for the review

Noté 5 sur 5 étoiles

Lovely treat

Nice quality items and things I would not have thought to buy myself - cat loved it too!

22 mai 2024
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Réponse de Gus & Bella Box

Fantastic to hear you and your cat love the box

Noté 5 sur 5 étoiles

I love my Gus and Bella boxes

I love my Gus and Bella boxes. They are always a wonderful surprise when they come and my cats adore the items inside. Being cat obsessed this is definitely the right box for you and your cats.

25 mai 2024
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Réponse de Gus & Bella Box

Thanks for the wonderful feedback!

Noté 5 sur 5 étoiles

Gus and Bella boxes

The boxes are great for humans and cats, different stuff everytime, my cats go mad for it
Only thing I would say is to add more for cats then humans or more teaser toys as my 2 love then

10 mai 2024
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Réponse de Gus & Bella Box

Hi Katy, thanks for the lovely review and we take on board your feedback. We've recently launched a service where you can add more products to your box from your customer account, so can add in more one-off toys. Email us for more info - info@gusandbella.com

Noté 5 sur 5 étoiles

Love receiving this box

Love receiving this box. Full of goodies I'd not necessarily think to buy for myself or my kitten! Worth the money and always a lovely surprise each month. I also love that the boxes also come kitten friendly.

My kitten loves the fishing rod toy we got in our second box so much she carries it around the house all the time!

25 mai 2024
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Réponse de Gus & Bella Box

Awh glad to hear the box is a success! Thanks for the review

Noté 5 sur 5 étoiles

Always different, always lovely goodies

I first subscribed to Gus&Bella when our first cat was a few months old. I only wanted the box for a few months while he was a kitten. That was more than 2 years ago and we have added a second cat since then. The box contains lovely toys which both of them love especially the handmade catnip toys. I absolutely love this box. I can only afford one subscription so for me it's Gus&Bella. The boxes are always different with different goodies. When the box arrives each month I unbox it with the cats and they usually grab the toys straight away. Gus&Bella also offer the chance to try out other amazing products by adding coupons for partner products which I wouldn't have bought otherwise. I have used their coupons to order cat food and cat grass at a discounted price. This is a lovely surprise box that will light up your day with super nice curated goodies for yourself and your cat.
I have also had a very good customer service experience with Gus&Bella. I have previously asked if a certain item could be changed as I wouldn't have been able to use it. It was possible and I received something else instead which I was very happy with. I have also asked for shipping dates before and have had polite swift replies.

25 mai 2024
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Réponse de Gus & Bella Box

So glad you've been able to try out new products that you wouldn't have usually come across :-) And also to hear that you've been delighted with our customer service. Thanks for the lovely review

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