gymroos.com.au Avis 

Absolutely disgusted in the customer service department, honestly don't know why they have a business when they clearly don't care about the customers needs because if they did they would have attended one of my 20 plus emails and Facebook messages, ordered weeks ago, they basically don't care. Not even any updates or anything, I'm not even sure they recieved my order because they don't respond. Honestly don't order from them, unless you want a severely bad migraine from the stress.

Do not waste your time or money! Ive purchased before, about 2 years ago and absolutely no issues. Fast postage and good update communication. Now it’s a different story! I should’ve looked at the recent reviews before purchasing from them. My order has been sitting as processed for 3 weeks with no updates, multiple attempts to contact without any success. If I lived closer to their head office I’d barge in there. Absolutely terrible service.

Made an order for Black Friday Sales 13th November. No update on the order since then. I made an enquiry on email today but based on the reviews on here I shouldn't expect a reply within the 1-3 period their automated reply states.

However I notice the company is VERY quick to delete any negativity on their social media accounts that paint them badly. If only they put that much effort into the rest of the company.

Made an order 2 weeks ago thinking it would come in a few days as the site says 1-3 business days (I only live an hour away too), as of now I still haven’t received any update on my order I have sent 3 emails to there team and still no response the customer service is terrible. This was my first order with them and was excited to try there stuff but now I regret doing that and just want my money back.

Made an order was meant to be tracked express shipping and I still haven’t even received a tracking number. I was looking forward to get the clothes now I honestly just want my money back but good luck getting in contact with them I’ve tried via there website, email and instagram and it’s been radio silence these guys need to do better this is not ok

Scam. Don’t order through them

Absolutely abhorrent customer service, took over a month to receive an order with “express shipping” and I believe the only reason I actually received (part) of my order is because I threatened to charge back my card purchase.

It shouldn’t take a frustrated customer threatening legal action to get a response from the customer service team. As mentioned I’m STILL waiting for part of my order, and with their sales coming up I doubt I’ll see it this year.

The only positive reviews you’ll hear are from years ago before they became sellouts or from paid partnerships. Will be filing a complaint with the ACCC to investigate their business practices because they’re trying to get away with temu level quality but domestically here in Aus.

Ordered some items and it said 3-8 days shipping

It’s been 17 days and still no email or any shipping updates

ordered three pairs of Gymroos shorts on 24th September, but have had a very frustrating experience since. After sending several emails with no response, I finally received an email saying my order had been shipped — along with a tracking number for someone else’s order, not mine.

I’ve since sent multiple follow-up emails to let them know about the mistake, but have not received any reply or resolution. It’s extremely disappointing to experience such poor customer service and lack of communication. I would not recommend ordering from this company based on my experience.

Still waiting for a reply and $164.90 out of pocket still.

Wish I read the reviews before placing an order.
Seems to be a common problem paid express shipping all items said they were in stock it’s now been 2 weeks and haven’t heard a thing. Have emailed them and used their online service inquiry multiple times but still no response.
Save your money and shop elsewhere.

The gymroo shorts are hands down the best hybrid lifting and running shorts ive come across (and ive tried all the major brands). They sit just the right height to hug the quads and zip pockets are great to hold my keys/ phone when running. The customer service guys were also very responsive to emails.

Terrible.
They sent my package to Queensland. I’m in Victoria and it says on my recite the correct delivery address.
I got express shipping (1-3) days and it took them 2 weeks to even post it!
They also don’t respond to any of my emails about what’s happening and if it sent or not.

Made an order and didn’t recieve any product. Forced my bank to do a charge back after no response from their email customer service. Bought the on Ali express and they showed up in a week and only cost me $10. These companies and just using cheap Chinese manufacturer and charging us a fortune. Disgraceful.

Never received my order, no response to emails. Commented on their Instagram which they just deleted. Avoid unless having the money makes you feel uncomfortable and you want to throw it away.

Giving one star as i cant give less than that, order placed week ago, still no response for that, it is express delivery, but no response, send them mail twice but nobody even responds till now. Frustrating

Ordered clothes over a month ago, haven't received emails for shipping or anything. I've contacted them multiple times and haven't gotten an answer, they are f$cking shit DONT BUY FROM THEM

2 months after ordering and still waiting. Complained on Facebook and they blocked me for telling the truth after countless emails to them and with same reply each time saying will be sent within 2 weeks. Dont buy anything from this company. You will regret it!!! Let's see if they refund me my money

EDIT: threatening them with ACCC and ombudsman. They have now refunded my order.

Terrible customer service. I made an order 2 months ago and still hasn’t arrived. I emailed about 6 times trying to find out more information and no response. No clue what do now!!!

Thought I would go for their ‘mystery box’ offer thinking it was a great deal. Loads of great gear and new restocks for half the price. Mind you still cost $250. Was told free express shipping at time of order. Was then told it would take 2-3 weeks to prepare the box, which wasn’t mentioned on the website. No apology from customer service. Eventually I receiving the box after over a month. Contains 6 pairs of shorts three of which are completely see through. Also got two shirts that are clearly from their old stock with old logo, the whole amount in the box doesn’t even add up to the $500 promised value. Absolutely horrific customer service worst I’ve dealt with and that seems to be most people’s experience. Do not buy from them, my items will be going back and I won’t be ordering again.

Paid for my order still haven't seen it in over a month. Email and everything no response waste of $ 100