gymroos.com.au Avis 

Have been waiting 6 weeks for an order I placed in early August. I've reached out twice and each time was told to wait 2 weeks for dispatch. I love the quality of their products, but if it means waiting a minimum of 6 weeks just to have it dispatched (still no dispatch notice as of today) it's definitely not worth it, especially given the premium prices they put on their products.

If you don't have the stock and/or staff to fulfil orders in a timely manner, maybe limit the amount of orders that can be made on that item. I guess common sense isn't very common anymore.

Only giving one star as I can't rate less, ordered in August, still am yet to receive my goods Ive paid for, launched an after pay dispute after not getting a response from gymroos after multiple attempts, still no response from the merchant so I'm still paying for my product with no product in sight!

Edit, Ive now received an email saying product has shipped, but not via express like I paid for, and the tracking number they have given is bogus. It's been almost a week since I was sent that email

DO NOT BUY!

Edit, I have gotten my money back after lodging a dispute with afterpay, because they did not respond in the given timeframe they have given me my money back.

I ordered a couple of shirts from Gymroos on the 11th of May, it’s now September 20th and I still haven’t received them.
It started with there being some quality issues with the shirts when they came in, so I understood.
But now I’ve responded 2 weeks ago just simply asking for a refund and now I’m not getting a response at all.
Really disappointing.

I ordered and paid for an item that near 5 weeks later has not been delivered. I emailed customer service at about 2 weeks of no parcel and not receiving any tracking info. I received no reply what so ever. I have email, messaged and used their website contact form multiple times since then and I have receive no response at all or the product paid for. Gymroos has basically fleeced me of my money, and then has the balls to continue to send marketing material to get me to buy more. This company is a full on scam and must be making squillions. I am reporting to the ACCC next.
Shame Gymroos!...very un-Australian. You need to rebrand as Gymthieves.

I ordered a pair of shorts and a singlet, and at the time of ordering the website said that I would receive a tracking number and that the items would be shipped within 3 to 8 business days. It’s been over 4 weeks now and I’ve not received my purchase or any tracking information. I’ve attempted to contact the Gymroos company by email and DMs on social media but have not received any response. I’ve made numerous complaints on their sponsored advertisements of Facebook, only to be blocked. STAY CLEAR OF THIS COMPANY, They will take your money then ghost you.

$186.95 paid, express post listed and nothing…

Since ordering I’ve had no dispatch notice, no tracking, no parcel, and zero communication about any delay or stock issue.

I emailed politely on their listed contact details and was fobbed off by their marketing inbox, which told me to email customer service instead of simply forwarding the message. No ownership, no help.

I’m in QLD and Gymroos is in QLD. There is no reasonable excuse for weeks-long delay on “express” postage. At this point I could have walked over and collected the items faster.

After checking public reviews, my experience clearly isn’t an outlier, the same pattern of delays and poor communication keeps coming up.

If I could give negative stars, I would. Disappointed and disgusted. This is an embarrassment for an Australian company.

GYMROOS…..it’s a firm AVOID.

Been waiting for confirmation of order for 2 weeks. Have started a dispute through PayPal as I've not received any communication to the many emails I have sent. Avoid this company at all costs

Update on last order. Hoodie worn twice and stitching on pocket loose hole in material. Very poor quality. Complain and only offered $30 credit for ‘minor’ defect, which I know is going to turn into major one over time! I also ordered 4 other items 5 weeks ago. They were all in stock until this week when their sale started and now I’ve got a msg to say 3 of the items are sold out. They offered to send replacements. I said I would get back to them. Meanwhile they selected themselves and despatched. They Apologised for the ‘misunderstanding’. Suffice to say the colours they selected are the last ones I would choose. Truly shocking service. Despatch times are obv for selling purposes only. Quality mixed. Some items (the venom tank top) really good. Hoodie material is just falling apart. I see they’ve been removed from the website now.

11 weeks and counting!!!

Ordered 3 pairs of shorts. Waited several weeks, no news. Contacted by email. No response. It’s now 11 weeks and three unanswered emails, appalling videos on Instagram blaming customers for being impatient.
Beware a company that continually takes your money for pre-orders! Stock control or finances must be seriously wrong if they take your money before they themselves have made payment for the clothing they’re having made.

Second time ordering from here, first time took nearly a month for the item to be received. This order is now 2 weeks into radio silence and no update on shipping or replies to our emails?
We should never have trusted them again

Only giving 1 star as I’m not able to give 0 stars. My partner has their OG too shorts and loved them. I ordered him several more pairs during their black Friday sale, totalling $234. We wears one pair and they break, so I email GymRoos and they offer me either a refund, or I can wait until they get their shipment of the original shorts (they never advertised they had changed them). My partner wanted to original so I waited, was told April for dispatch. Gets to June and I email them because I’ve heard nothing, get a delivery notification 2 weeks later, however I am away and miss the time to collect from post office(mind you all my packages are marked safe to leave, they have admitted they marked this needed a signature) I emailed them and asked for them to be reshipped, I was happy to pay the postage cost. They told me they would once I provide the tracking showing it was returned to them, I did and they have yet to contact me, this was 3 weeks ago. I’ve now filed a complaint with fair trading.

I've read a few of the negative reviews and I'm sad that so many people have had negative experiences. I guess I'm more forgiving.
Pros: Communication was good, and I'm happy with the look and feel of the shorts when I finally got the right size.They make your legs look amazing!
Cons: Their sizing chart is poor and I accidentally ordered shorts two sizes too big. I have advised them to give waist size ranges based on inches and cm.
Unavoidable: from a UK perspective, they're all the way over in Australia so things will take a good long while to resolve with time zones and distance, so be realistic and patient. My whole order process took about 6-7 weeks while I waited for dispatch to the UK, local delivery, return to post office, mail back to Australia, exchange, and journey back for redelivery.

Terrible customer service. Recived my order but was missing an item. Have tried getting in contact with them with no success. Have had to go directly to my bank to dispute payment. Will change my review if I get an answer.

Trying to support local Aussie but this company makes it hard... deletes any comment they perceive as negative on social media. Long shipping waits. No customer service as had tried contacting so many times and no response other then a blanket response which didn't have anything to do with what I needed help with. Got a mystery box and it was really poor and disappointing...but they sure are happy to take your money.
Buyer beware with this company... better gym wear out there with much better customer service and faster shipping.
I won't bother select notifying Gymroos of this review as they delete any comments that aren't positive and act really childish by blocking you on their socials. You can't have a business and ignore negative feedback... like so many reviews on here...gymroos should actually take on the negative and use it to improve to make their business better if they are really serious about success... customer service lacks big time and ignoring that is hurting this business big time!!

Addit: my comments did NOT contain abusive language. Anything perceived as negative about this business they hide it delete... not just me but others have said the same thing.

I’ve always liked the look and quality of Gymroos gear, so when I needed some new gym wear, I figured I’d give them another go—even though I’d seen a bunch of negative reviews lately.
Honestly, my experience was great. I ordered 4 items (2 Roo tanks and 2 pairs of shorts) on Tuesday and got everything by Thursday. The shipping email said only 3 items were on the way, which was a bit confusing, but all 4 showed up together, so no issues there.
Seems like some people have had problems with delays or customer service, but for me, everything went smoothly. Super happy with the order!

Their site claim everything is in stock and ready to dispatch, they don’t dispatch for weeks and when questioned claim it was on back order.
Takes absolutely ages to arrive.
When it arrives the quality is much poorer than their original shorts. No liner, the fabric is much less stretchy and much thinner than original shorts.

Ordered a mystery box back in January - took my money and never delivered my items.
Contacted them via Instagram and they promised to resend and provide me a tracking number - never sent anything and never provided a tracking number and have stopped replying to my messages.

Ordered Roo shorts, which I’ve ordered several times before, waited over two months for delivery.
The shorts supplied are a cheapened version of the previous ones, no lining and hardly any stretch.
They have certainly reduced the quality, but increased the price.

Ordered my item on the 10/04/2025, still haven’t received a thing. Have reached out 3 times and have been ignored all 3 times.

Absolute joke of a company and will never bother to use them again. Don’t bother wasting your time with them, absolute scammers.

After receiving a box of the wrong sized clothes I organised to send it back. Then after weeks of trying to find out where my replacements are they send a box of clothes that have no labels and are not the correct size and are definitely just odds and ends that they couldn’t sell. I won’t be buying any of their clothes again !

On 27 October I receive a reply to my experience. They don't make any mention that the box that was sent to me had items with no labels and were not the correct size. Everything oversized ! It looked like they really scraped the bottom of the barrel to send me a box of garbage that no one else wanted.
Don't worry Gym Roos - I won't be buying any of your products again!

What a waste of money and extremely bad service as well.