Made the order, not sure why it then processed to a different store after purchase to somewhere where there was no stock. But when the fella called to tell me he then also arranged to transfer the ord... Voir plus
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Ordered online and next morning was told my order was ready for collection Went into the store showed the employee my reference number and was given my order. It was all easy with pleasant staff, a... Voir plus
L'entreprise a répondu
Easy service to use online and delivered within the timeframe provided. shoutout to Keith the driver who actually had went past his scheduled hours on Friday to get my order delivered to begin work o... Voir plus
L'entreprise a répondu
Online ordering was ok, I thought with the product being in stock I would be able to pick it up quickly. I was told to wait on an email before going to the store but it never came. I phoned a few days... Voir plus
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À propos de l'entreprise
- Fournisseur de matériaux de construction
- Magasin d'articles de salle de bains
- Magasin de portes
- Fourisseur de construction de jardin
- Magasin de bois
- Magasin de matériel de plomberie
À propos de Haldane Fisher
Écrit par l'entreprise
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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Coordonnées de contact
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, Royaume-Uni
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4,4
Excellent
2 k avis
Demande des avis aux clients
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Not impressed to be honest
Not impressed to be honest , it was over two weeks for my order to be delivered and when it did there was no notice….
The sleepers are not all the same size as proclaimed, can be 10cm longer or shorter.
1 juin 2026
Didn't have what they said they had
Didn't have what they said they had
Ended up standing waiting for about 20 minutes to get it sorted, bang average service
6 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Goods delivered on time no issues.
17 août 2026
Réponse de Haldane Fisher
Thank you for your feedback!
We’re delighted to hear that your goods were delivered on time and everything went smoothly. We really appreciate you taking the time to leave a review.
It was great that the delivery person…
It was great that the delivery person put the bulk items were i needed them having to try getting it from A to B
17 août 2026
Réponse de Haldane Fisher
Thank you for your lovely feedback!
We’re so pleased to hear that our delivery person was able to put the bulk items exactly where you needed them, saving you the hassle of moving everything from A to B. We really appreciate you taking the time to share your experience!
Great customer communication
Made the order, not sure why it then processed to a different store after purchase to somewhere where there was no stock. But when the fella called to tell me he then also arranged to transfer the order to another store and it was delivered within the first couple of days of the delivery timescales provided.
18 août 2026
Réponse de Haldane Fisher
Thank you for taking the time to leave your review. We’re sorry for the initial confusion with your order, but we’re pleased to hear that our team was able to resolve the issue quickly by arranging a transfer to another store and that your order was delivered within the expected timescale.
We really appreciate your patience and understanding, and we hope you’re happy with your purchase!
No email to say product ready for collection
Online ordering was ok, I thought with the product being in stock I would be able to pick it up quickly. I was told to wait on an email before going to the store but it never came. I phoned a few days later to be told it was ready to pick up. In my opinion they need to be sharper on updating customers about orders. Customer service when going to the store was good.
17 août 2026
Réponse de Haldane Fisher
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our customer service at the store to be good.
We’re sorry, however, for the delay in communication regarding your order. We understand how frustrating it must have been to wait for the collection email and then have to contact us to find out that your order was ready. We appreciate you highlighting this, and we’ll take your feedback on board as we continue to improve our order updates and communication.
Thank you again for your patience and for bringing this to our attention.
Réponse de Haldane Fisher
Thank you for your kind review! We’re delighted to hear that you found our staff friendly and helpful and were happy with the service. We really appreciate your support and look forward to welcoming you back again!
Great service and delivery and earlier…
Great service and delivery and earlier than expected date which was a bonus bags great size well packed
15 août 2026
Réponse de Haldane Fisher
Thank you for your fantastic review! We’re delighted to hear that you were happy with the service and delivery, and that your order arrived earlier than expected. It’s also great to hear that you were pleased with the size and packaging of the bags.
We really appreciate your feedback and hope to welcome you back again soon!
Excellent service
Excellent service, as always. Regular updates, friendly customer service, and delivery a day earlier than expected to kindly accommodate.
14 août 2026
Réponse de Haldane Fisher
Thank you for your fantastic review! We’re delighted to hear that you received excellent service, with regular updates and friendly customer service throughout. It’s great to know we were also able to accommodate an earlier delivery for you.
We really appreciate your continued support and look forward to serving you again!
Réponse de Haldane Fisher
Thank you for bringing this to our attention. We’re sorry to hear you’ve experienced an issue. We are currently looking into this and will be in contact with you as soon as possible to discuss this further.
Thank you for your patience and understanding.
Ordered online and next morning was…
Ordered online and next morning was told my order was ready for collection
Went into the store showed the employee my reference number and was given my order.
It was all easy with pleasant staff, and I would have no hesitation using them again
13 août 2026
Réponse de Haldane Fisher
We're so glad to hear your online order and collection experience was easy and pleasant! We truly appreciate your kind words about our staff and look forward to welcoming you back again soon. Thank you for your positive feedback!
Friendly driver who gave good helpful…
Friendly driver who gave good helpful advice - ordering was easy, delivery efficient and prompt.
13 août 2026
Réponse de Haldane Fisher
Thank you for your fantastic review! We’re delighted to hear that you found our driver friendly and helpful, and that the ordering process was easy and your delivery was prompt and efficient.
We really appreciate your feedback and look forward to serving you again!
Great service and communication
Great service and communication. Nothing is a problem…. very helpful ⭐
12 août 2026
Réponse de Haldane Fisher
Thank you for your lovely review! We’re delighted to hear that you received great service and communication from our team. It’s fantastic to know that you found us helpful and that nothing was too much trouble.
We really appreciate your feedback and look forward to helping you again!
Delivered fast and put materials in the…
Delivered fast and put materials in the ideal spot while I was away from home.
28 juillet 2026
Réponse de Haldane Fisher
Thank you for your great review! We’re delighted to hear that your delivery arrived quickly and that our driver was able to leave the materials in the ideal spot while you were away.
We really appreciate your feedback and hope to deliver to you again soon!
Great company to deal with
Easy to order, great support for questions and delivery was fast to the door.
11 août 2026
Réponse de Haldane Fisher
Thank you for your fantastic review! We’re delighted to hear that you found the ordering process easy, our team was able to provide great support with your questions, and that your delivery arrived quickly.
We really appreciate your feedback and look forward to serving you again!
When you need it the logistics team go the extra mile
I needed the material and when I had the delivery date sent through to me it didn’t work for me but I emailed Mark Wilson Stephen Morrow and Paul Mc back they help no end and got my delivery out to me on time great response by these guys they were super helpful
27 juillet 2026
Réponse de Haldane Fisher
Thank you for your fantastic review! We’re delighted to hear that Mark, Stephen and Paul were able to help and make sure your delivery arrived on time when the original delivery date didn’t work for you.
We’ll be sure to pass on your kind feedback to the team. It’s great to hear they were so helpful and responsive when you needed them. We really appreciate your feedback and look forward to helping you again!
Quick service at the desk and veryy…
Quick service at the desk and veryy helpful staff in the yard.
5 août 2026
Réponse de Haldane Fisher
Thank you for your great review! We’re glad you received quick service at the desk and found our yard team so helpful.
We really appreciate your feedback and look forward to welcoming you back again soon!
Réponse de Haldane Fisher
Thank you for your great review! We’re delighted to hear that you were happy with the service, quick delivery time, and the quality of the product at a competitive price.
We really appreciate your feedback and look forward to serving you
Staff incoherence led to customer time wasted
I ordered online for click and collect and the order said it had 9 products in stock, and I only needed 2. So I organised a van to collect them early the next day, as I received an email saying the products were ready for collection. Then the man with the van rang me to say they haven't got it in stock and got it wrong online on their stock take. So my whole day was ruined as I had needed the products to build. So I got an email about having the produce in an order the next day. So arranged again for the man with the van to collect. It turns out the person at Haldane's got the size of the product wrong and they had it in-store all this time, so wasted my time and the man with the van's time.
Really disappointed and will think twice about ordering here again.
10 août 2026
Réponse de Haldane Fisher
We’re very sorry to hear about your experience and completely understand your frustration. The issues with the stock information and product size, along with the repeated journeys and additional time and cost involved in arranging collection, are not the level of service we aim to provide.
We appreciate you taking the time to highlight what happened. We are looking into this internally to understand how these errors occurred and how we can prevent similar issues from happening again.
Please accept our sincere apologies for the inconvenience and disappointment caused.
Delivery service were unhelpful
Robert was a great help with getting bathroom suite ordered. Fiona was great for getting delivery sorted. The crew who delivered the suite was unhelpful. Left the bath on the palette in the driveway and wouldn't help my Dad put it in the hallway
17 août 2026
Avis spontané
Réponse de Haldane Fisher
Thank you for taking the time to leave your review. We’re pleased to hear that Robert was a great help with arranging your bathroom suite and that Fiona was able to assist with organising the delivery.
We’re sorry to hear about your experience with the delivery team and the difficulties your Dad encountered when the bath was delivered. We understand how disappointing this must have been, and we’ll make sure your feedback is passed on to the relevant team for review.
We really appreciate your feedback and apologise for the inconvenience caused.
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