Excellent customer service. I informed them that one block of salt had broken up on delivery and they dispatched a replacement the next day. However, to my great surprise they sent me a box of 3 x... Voir plus
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Lisez les avis des autres
Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... Voir plus
L'entreprise a répondu
I ordered 10x25kg bags of tablet salt, these were delivered individually wrapped in a cardboard box. Two of the boxes were sufficiently damaged in transit, going through the cardboard box and tearing... Voir plus
L'entreprise a répondu
Having tried several salt suppliers we found Halite Salts and found them to be very competitively priced. The order was dispatched very quickly and arrived promptly. There was an issue with the delive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Coordonnées de contact
42 Wilbury Way, SG4 0AP, Royaume-Uni
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4,5
Excellent
200 avis
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Excellent customer service
Excellent customer service. I informed them that one block of salt had broken up on delivery and they dispatched a replacement the next day.
However, to my great surprise they sent me a box of 3 x 2 blocks and not just one block of salt!!
Not many companies would be so efficient and generous. Keep up the good work!
29 juillet 2026
Avis spontané
Top company 👍
29 juin 2026
Réponse de Halite Salts
Thank you for the fantastic feedback! We really appreciate your support and are pleased you had a great experience with us. 👍
Super quick service
Super quick service. I just wish that the couriers could deliver without smashing at least one pack.
29 juin 2026
Réponse de Halite Salts
Thank you for your review. We’re really pleased to hear you were happy with the quick service.
We’re sorry that one of the packs arrived damaged by the courier. We know how frustrating this is and we’re continuing to work on improving packaging and delivery handling wherever possible.
If you need any help with the damaged pack, please contact us at info@halitesalts.co.uk and we’ll be happy to help.
3rd party salt supplied, broken.
Delivery was not Halite salt but a 3rd party supplier. Not only that, but 8 out of the 12 packs received were crumbled/broken. Still waiting a response from Halite.
Won’t be using them again.
25 juin 2026
Avis spontané
Réponse de Halite Salts
Hi Stephen,
We’re very sorry to hear this and apologise for the condition your order arrived in.
We have recently experienced stock shortages with our branded Halite salt, which is why we temporarily supplied salt from another supplier. We included a leaflet with each order to explain this and to confirm that the temporary salt is of the same quality. Our branded Halite salt is due to be back in stock next month.
That said, we are very sorry that 8 of the 12 packs arrived broken/crumbled. This is not the standard we expect, and we completely understand your disappointment.
We would be happy to arrange a replacement for you, and we will get in touch directly to resolve this as quickly as possible.
Kind regards,
Halite Salts
Great price
Great price, quick delivery and fabulous friendly customer service, in particular James M. Thank you Halite!
17 juin 2026
Avis spontané
Réponse de Halite Salts
Hi,
Thank you so much for your lovely review.
We’re really pleased to hear you were happy with the price, delivery and customer service. We’ll be sure to pass your kind words on to James M as well.
Thanks again for choosing Halite!
Kind regards,
Halite Salts
I ordered 10x25kg bags of tablet salt
I ordered 10x25kg bags of tablet salt, these were delivered individually wrapped in a cardboard box. Two of the boxes were sufficiently damaged in transit, going through the cardboard box and tearing through the inner plastic sack spilling out the salt tablets everywhere when I opened the cardboard box. Not good.
26 mai 2026
Réponse de Halite Salts
We are very sorry to hear about your experience and apologise for any inconvenience caused.
Please get in touch with us directly at info@halitesalts.co.uk so we can investigate the issue and work with you to resolve it as quickly as possible. We value your feedback and would appreciate the opportunity to make things right.
Kind regards,
Halite Salts
Réponse de Halite Salts
Thank you for your feedback. We're pleased to hear that your delivery was on time and that you found the service polite and helpful. We really appreciate you taking the time to share your experience and hope to serve you again in the future.
Réponse de Halite Salts
Thank you for your feedback. We're pleased to hear you were happy with our service and appreciate your support.
Halide Salts
Very quick delivery and well packaged. Excellent service. Haven't used yet in the water softner
26 mai 2026
Réponse de Halite Salts
Thank you for your review. We're glad to hear you were pleased with the very quick delivery, secure packaging, and overall service. We hope the product performs well for you in your water softener once in use, and we appreciate you taking the time to share your feedback.
Fast sevice good quality salt,my only…
Fast sevice good quality salt,my only issue is a bit to much packaging .
26 mai 2026
Réponse de Halite Salts
Thank you for your feedback. We're pleased to hear you were happy with the fast service and the quality of the salt. We also appreciate your comment regarding the packaging—this is useful feedback and will be shared with our team as we continually look for ways to improve. Thank you for your support, and we hope to serve you again in the future.
Réponse de Halite Salts
Thank you for your review.
We're delighted to hear that you found our product to be good value and that your order was dispatched quickly. Providing quality products and efficient service is very important to us, so it's great to know we met your expectations.
We appreciate your support and look forward to serving you again in the future.
Brine formation
The salt was delivered as expected in timely manner and no issues on the delivery.
My experience is that the salt is not adequate for my water softener water2buy and results in brine formation.
Please note that the issue is not resolved and I have three bags of salt at home, which can not be used.
Not recommended
27 mai 2026
Avis spontané
Réponse de Halite Salts
Thank you for your feedback.
We're pleased to hear that your order was delivered on time and without any issues.
We're sorry that you experienced brine formation and felt the salt was not suitable for your Water2Buy water softener. Following our discussions, we understand that this issue has now been resolved, and we hope you are satisfied with the outcome.
We appreciate you bringing this to our attention, as customer feedback helps us continually improve our products and service.
Gets damaged in transit
Whilst I appreciate its not the easiet thing to ship this is the second time multiple blocks are broken when you actually open the packet of salt blocks. Bear in mind you will have salt waste due to the damage in shipping. Price is good but condition of product on arrival not so good.
27 avril 2026
Réponse de Halite Salts
Thank you for your feedback, and we’re sorry to hear that some of the salt blocks arrived damaged again.
As you mentioned, these products can unfortunately be vulnerable to damage in transit despite our packaging efforts, but we completely understand your frustration regarding the waste caused.
Please contact us at info@halitesalts.co.uk with your order details and we’ll be happy to arrange replacements for the affected items.
We appreciate your continued support and the positive comments on our pricing, and we’ll continue working to improve the condition products arrive in.
Good prices, great service
Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and plenty of status updates.
In addition the DPD driver was really helpful with getting the heavy boxes into my house, which was much appreciated.
Impressive first experience and will definitely use again.
19 mai 2026
Avis spontané
Réponse de Halite Salts
Thank you for the fantastic review. We’re really pleased to hear your first experience with us was such a positive one.
It’s great to know you found the pricing competitive, the ordering process straightforward, and the delivery updates helpful throughout.
Thanks again for choosing us, and we look forward to helping with your next order.
Order process and delivery was well…
Order process and delivery was well beyond expectations
Courier assisted with offloading and salt blocks packaged nicely.
Will definitely order again
27 avril 2026
Réponse de Halite Salts
Thank you for the fantastic feedback! We're really pleased to hear the order process and delivery exceeded your expectations. It's great to know the courier was helpful with offloading and that the salt blocks arrived well packaged. We appreciate your support and look forward to your next order!
Réponse de Halite Salts
Thank you for your review! We're glad to hear you were happy with the swift delivery and great price. We appreciate your support and hope to serve you again soon.
Good company
As usual the delivery was prompt and efficient. I'll continue to use Halite in the future
25 mars 2026
Réponse de Halite Salts
Thank you for your continued support! We're really pleased to hear the delivery was prompt and efficient as usual. We appreciate your loyalty and look forward to supplying you again in the future.
No sign of my order
I have not received my order placed on 24th March. Firstly lost by DPD, replacement order set up and not yet delivered (as at 8th April), NO COMMUNICATION FROM ANYONE.
25 mars 2026
Réponse de Halite Salts
Dear Customer,
I’m very sorry to hear about your experience and sincerely apologise for the delay, the issues with delivery, and the lack of communication you’ve received. I completely understand how frustrating this must be, especially after already dealing with a lost parcel and then not receiving your replacement order.
This is certainly not the level of service we aim to provide, and I apologise that we’ve let you down on this occasion.
Please get in touch with us directly at your earliest convenience so we can investigate this fully and take immediate action. We will prioritise resolving this for you as quickly as possible, whether that means locating your order, arranging a further replacement, or issuing a refund—whichever is most appropriate.
Once again, I’m truly sorry for the inconvenience and frustration caused, and we appreciate your patience while we work to put this right.
Kind regards,
Halite Salts Team
Great service with fast free delivery
26 mars 2026
Réponse de Halite Salts
Thank you for your feedback!
We’re delighted to hear that you were pleased with the service and fast free delivery. Providing both value and efficiency is something we always strive for, so it’s great to know we delivered on that for you.
We really appreciate your support and look forward to serving you again.
Réponse de Halite Salts
Thank you for your great feedback!
We’re really pleased to hear that everything went perfectly from ordering through to delivery. Providing a smooth and reliable experience is exactly what we aim for, so it’s fantastic to know we met your expectations.
We appreciate your support and look forward to serving you again.
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