Excellent customer service. I informed them that one block of salt had broken up on delivery and they dispatched a replacement the next day. However, to my great surprise they sent me a box of 3 x... Voir plus
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Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... Voir plus
L'entreprise a répondu
I ordered 10x25kg bags of tablet salt, these were delivered individually wrapped in a cardboard box. Two of the boxes were sufficiently damaged in transit, going through the cardboard box and tearing... Voir plus
L'entreprise a répondu
Having tried several salt suppliers we found Halite Salts and found them to be very competitively priced. The order was dispatched very quickly and arrived promptly. There was an issue with the delive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Coordonnées de contact
42 Wilbury Way, SG4 0AP, Royaume-Uni
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4,5
Excellent
200 avis
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Réponse de Halite Salts
Thank you for your kind review. We're delighted to hear your deliveries have arrived on time and that you’re happy with our service. We really appreciate your continued support. – The Halite Salts team
I have used 2 or 3 packs of halite salt….
I have used 2 or 3 packs of halite salt in my water softener. The salt water in my softeners brine tank as turned brown and looks like oxtail soup. The softener no longer works and the cost of a service visit from the water softener suppliers to repair the softener is a multiple of the saving made in using halite salt. I should have stuck with the salt recommended by the water softener suppliers ,
16 octobre 2025
Avis spontané
Réponse de Halite Salts
Dear Eric,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the issues you’ve experienced.
We take all complaints very seriously, and I want to assure you that we’re currently looking into your concerns in detail, both internally and with our salt supplier.
Unfortunately, I haven’t been able to find an email address to contact you directly. Please reach out to us at info@halitesalts.co.uk
so we can resolve this.
Thank you again for bringing this to our attention.
Best regards,
The Halite Salts Team
Quality, value, speed
Good block salt arrived unbroken. Good price. Easy ordering process and delivered within 2 days.
25 septembre 2025
Réponse de Halite Salts
Thank you for your great feedback! We're so glad to hear the salt arrived safely and quickly, and that you found the ordering process smooth.
We really appreciate your support and hope to keep delivering the same quality and value every time.
Best regards,
The Halite Salts Team
The second time around
This is the second time that I have ordered from them as they offered the best price although a bit higher in price this time. Delivery was quick like before. I would recommend them to all who need to purchase salt for their water softeners without hesitation.
24 septembre 2025
Réponse de Halite Salts
Thank you for your continued support—it means a lot to us! We’re really pleased to hear that you’ve been happy with both the price and speedy delivery.
While prices can occasionally fluctuate due to supplier and transport costs, we always aim to offer great value and service. Your recommendation is greatly appreciated, and we look forward to serving you again soon.
Warm regards,
Easy to order online and was delivered…
Easy to order online and was delivered on time,
29 septembre 2025
Réponse de Halite Salts
Thank you for your kind words! We're happy to hear that ordering was straightforward and your delivery arrived on time. We really appreciate your support.
Best wishes,
The Halite Salts Team
Réponse de Halite Salts
Thank you for your lovely feedback! We're so pleased to hear that you found the ordering process easy, our pricing competitive, and delivery prompt. We really appreciate your support!
Warm regards,
The Halite Salts Team
Réponse de Halite Salts
Thank you so much for your kind review! We're delighted to hear you were happy with the service, pricing, and packaging. We really appreciate your support and hope to welcome you back again soon.
Best regards,
The Halite Salts Team
Reliable service with great prices
This company were great, my order was acknowledged and arrived very promptly within 2 days and delivery was free! Offers a really good reliable service with fantastic prices, I will definitely be using them again.
26 août 2025
Réponse de Halite Salts
Thank you so much for your wonderful feedback!
We're delighted to hear that your order arrived promptly and that you were happy with both our service and prices. It's great to know the free delivery was a bonus too! We truly appreciate your support and look forward to serving you again soon.
Fantastic service 🙌🏽
26 août 2025
Réponse de Halite Salts
Thank you so much!
We really appreciate your kind words—and we're thrilled you were happy with our service 🙌🏽
If you ever need anything else, we’re always here to help.
Easiness to order online and the…
Easiness to order online and the delivery was on time.. within the promised time frame...
26 août 2025
Réponse de Halite Salts
We're so pleased to hear that you found the online ordering process easy and that your delivery arrived on time. We always aim to make things smooth and reliable for our customers. Looking forward to serving you again!
Delivery driver was extremely helpful
Delivery driver was extremely helpful. He carried 5 bags of 25Kg salt dwn to our cellar for the softener
28 août 2025
Réponse de Halite Salts
Thank you for your feedback! We’re so pleased to hear our delivery driver went the extra mile to help. We’ll be sure to pass on your kind words to the team. — The Halite Salts Team
Réponse de Halite Salts
We're glad to hear everything went smoothly with your order and that it arrived just as expected. We appreciate your support and hope to serve you again soon!
Good customer service.
Good customer service.
Delivery guys made a mistake and salts were broken which were sent again through email exchange with the customer service team.
27 août 2025
Réponse de Halite Salts
We're sorry to hear there was an issue with the initial delivery, but we're so glad our customer service team could get it sorted quickly for you. Your patience and understanding are truly appreciated, and we're happy we could get a replacement out to you without hassle.
If there's anything else you need, we're always here to help.
Réponse de Halite Salts
We're pleased to hear your order arrived promptly and that everything was clear and straightforward. Transparency and reliability are very important to us, so it's great to know that came through in your experience.
Thanks again for choosing Halite Salts!
Competitive price but some damage in transit and awkward packaging
6 blocks ( 25%) were crushed
The blocks were tightly packed in packs of 3 ( 24 kg) which meant they had to opened ( with some difficulty) before being able to move the blocks to place of storage. Previous suppliers have sent them individually which made it much easier to handle
28 juillet 2025
Réponse de Halite Salts
Hi
We’re very sorry to hear about the damage and the difficulty with the packaging in your recent order. We completely understand how frustrating this must have been for you.
We have now improved our packaging process to provide better protection during transit and to make handling much easier. We’re confident this will prevent a repeat of the issues you experienced.
If you get in touch with us, we’ll be happy to arrange replacements for the damaged blocks. Thank you for bringing this to our attention, and we hope to provide you with a much smoother experience next time.
Kind regards,
Halite Team
Value for money
Very quick delivery. Very well packaged. Value for money.
I use to use another supplier, but their prices have increased and the salt was delivered by DPD ,as are yours, but they never packaged the packs and most of the blocks ended up broken. No chance of that happening with yours, as they are well packaged as packs of 3.
Have not used the product in the softener yet, but looking at the salt block I do not expect any issues with it.
28 juillet 2025
Réponse de Halite Salts
Thank you for taking the time to leave such a detailed review. We're really pleased to hear you noticed the care we put into our packaging and that your order arrived quickly and safely. It’s great to know we've earned your trust over other suppliers – that means a lot to us.
We’re confident you’ll be just as pleased with the salt once it’s in use, but if you ever need anything, our team is always here to help.
Réponse de Halite Salts
Thanks for the great feedback! We’re glad your order arrived quickly and in perfect condition. We really appreciate your support.
Great service salt delivered next day…
Great service salt delivered next day will definitely use again
25 juillet 2025
Réponse de Halite Salts
Thank you for the fantastic review! We're delighted to hear your salt arrived the next day and that you were happy with our service. We look forward to your next order!
Superb customer service
Superb customer service. After DPD lost the original delivery, Halite Salts went out of their way to make sure a replacement arrived as quickly as possible
23 juillet 2025
Avis spontané
Réponse de Halite Salts
Thank you so much for your kind words! We're really pleased to hear you were happy with the service. We're sorry the original parcel was lost by DPD, but we're glad we could get a replacement to you quickly. If you ever need anything in future, we're always here to help!
Excellent!
A real human being at the end of the phone; easy ordering online, and next-day delivery.
26 juin 2025
Réponse de Halite Salts
Thank you for the lovely review! We're so glad you found the ordering process easy and appreciated having someone real to speak to. Great to hear your delivery arrived the next day too – we hope to serve you again soon!
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