Excellent customer service. I informed them that one block of salt had broken up on delivery and they dispatched a replacement the next day. However, to my great surprise they sent me a box of 3 x... Voir plus
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Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... Voir plus
L'entreprise a répondu
I ordered 10x25kg bags of tablet salt, these were delivered individually wrapped in a cardboard box. Two of the boxes were sufficiently damaged in transit, going through the cardboard box and tearing... Voir plus
L'entreprise a répondu
Having tried several salt suppliers we found Halite Salts and found them to be very competitively priced. The order was dispatched very quickly and arrived promptly. There was an issue with the delive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Coordonnées de contact
42 Wilbury Way, SG4 0AP, Royaume-Uni
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4,5
Excellent
200 avis
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Great Customer Service
I ordered block salt from Halite Salts and it was dispatched very prompty. However, the courier company (DPD) messed up completely and delivered only partial order and that too damaged. However, on contacting Halite about the problem, they were very polite and apologised on behalf of the courier company and promptly sent replacement salt in the same week. Their director (Ollie) personally called me to express concern about the experience I had - which obviously was the fault of DPD rather than Halite Salts. Great customer service and I would highly recommend them !
1 juillet 2025
Avis spontané
Réponse de Halite Salts
Thank you so much for your thoughtful review. We're really sorry for the issues caused by DPD, but we're glad we could make things right quickly. It means a lot to hear that our service stood out despite the courier mishap. Ollie and the whole team truly appreciate your kind words and recommendation – we're always here if you need anything in future!
You delivered the wrong salts to start…
You delivered the wrong salts to start with due to your error. You delivered the correct salts fairly quickly but did not take back the wrong ones. I asked can you please pick up these but was told we could do what we want with them. Excuse me but we cannot use these or give them away or sell them, another of your ideas. They take up too much room and are very heavy. THIS IS YOUR FAULT AND YOUR RESPONSIBILITY Can you please organise their pickup and removal from our property ASAP.
Grant Morrison
25 juin 2025
Réponse de Halite Salts
Thank you for your review. As you know, we had an issue with our warehouse who sent the wrong salt order to a number of customers. We have addressed this with our warehouse and our immediate priority has been to ensure that the correct salt product is sent out. We are therefore pleased to hear that you have received the correct product quickly. Most of our customers have been able and willing to dispose of the unwanted salt as this is an unusual issue and we have not had to have in place a means of collection. However this is something we are looking into. Thank you again for bringing this to our attention. We will contact you directly to resolve this.
Edit: We have tried calling but unfortunately have been unable to get through however we apologise once again and if you are available to talk and resolve the issue our number is: 020 3051 3859. Thanks
Great customer service and very quick delivery
Having placed an order it turned up promptly but there was an issue with it so I emailed Halite and they responded very quickly, accepted the issue and it was resolved without any fuss the next day. Very impressed with the customer service and will definitely use them again.
27 juin 2025
Avis spontané
Réponse de Halite Salts
Thank you for your kind words! We’re really pleased to hear that our team resolved the issue quickly and without any hassle. We always aim to make things right as smoothly as possible. We truly appreciate your support and look forward to serving you again!
– The Halite Salts Team
Réponse de Halite Salts
Thank you so much for your kind review! We're really pleased to hear you were happy with the price, delivery speed, and packaging. We appreciate your support and look forward to serving you again soon.
– The Halite Salts Team
Réponse de Halite Salts
Hi
Thank you for your order and for taking the time to leave a review. We're really pleased to hear you found the online ordering easy and that delivery was quick.
We appreciate your comment about the packaging being rather heavy – water softener salt can be weighty, but we’ll definitely take your feedback on board as we’re always looking for ways to make handling easier for our customers.
If there’s anything else we can do to help, please don’t hesitate to get in touch.
Kind regards,
halite
Réponse de Halite Salts
Thank you for your review! We’re glad to hear your order arrived promptly. We appreciate your support and hope to serve you again soon.
– The Halite Salts Team
Réponse de Halite Salts
Thank you for your review! We're pleased everything arrived as promised and that you're happy with the quality of the salt. We really appreciate your support and look forward to your next order!
Réponse de Halite Salts
Thank you for your great feedback! We're happy you found our products to be good value and that delivery met your expectations. We appreciate your support!
Réponse de Halite Salts
Thank you for your kind words! We're glad to hear the delivery was prompt and that our driver was helpful. We'll be sure to pass on your compliments — and we look forward to serving you again soon!
Happy to order again
Easy to place an order, comparatively less in price, arrived in time.
27 mai 2025
Réponse de Halite Salts
Thank you for the great feedback! We're so pleased to hear that you found the ordering process easy, the pricing competitive, and delivery timely. It means a lot that you'd be happy to order again — we look forward to it!
Ordered and delivered within a couple…
Ordered and delivered within a couple of days. An excellent service.
27 mai 2025
Réponse de Halite Salts
Thank you for your lovely review! We're delighted to hear your order was delivered promptly and that you found our service excellent. We truly appreciate your support and hope to serve you again soon!
Quality products
Quality products, reliable company and great service. Would highly recommend. Very impressed thank you!
24 mai 2025
Avis spontané
Réponse de Halite Salts
Thank you so much for your kind words! We're thrilled to hear you were impressed with our service and products. Your recommendation means a lot to us. If there's ever anything else we can help with, please don’t hesitate to get in touch. 💬
– The Halite Salts Team
Great website to navigate
Great website to navigate.
Price very competitive.
Arrived in perfect condition & was kept informed about delivery status.
Would highly recommend.
24 avril 2025
Réponse de Halite Salts
Thank you for the fantastic review! We're so pleased you found our website easy to use, our pricing competitive, and the delivery smooth and well-communicated. It's great to know the product arrived in perfect condition. We really appreciate the recommendation and look forward to serving you again!
Réponse de Halite Salts
Thank you for your review! We're really pleased to hear you were happy with the product and the speed of delivery. We appreciate your support and look forward to serving you again.
Extremely trustworthy company have…
Extremely trustworthy company have absolutely no issues recommending them.
Any problems they solve without question.
Hope to be using them far into the future
25 avril 2025
Avis spontané
Réponse de Halite Salts
Thank you so much for your kind words and continued support. We're truly grateful for your trust in us and are always here to help whenever needed. It's great to hear you'd recommend us, and we look forward to serving you for many years to come!
Customer service at its best.
Despite some of my initial order being lost in transit, Halite Salts responded immediately to replace it within a week. This is customer service at its best.
25 avril 2025
Réponse de Halite Salts
Thank you so much for your kind words and understanding!
We’re truly sorry part of your order was lost in transit, but we’re glad we could make it right quickly. It means a great deal to us that you recognise our commitment to customer service – your feedback really encourages our team to keep doing their best.
First time we've used this company
First time we've used this company. Highly recommended salt blocks arrived within 5 days.
25 avril 2025
Réponse de Halite Salts
We’re so pleased to hear your first experience with us was a positive one. Delighted the salt blocks arrived promptly and that you’d recommend us – we look forward to serving you again in the future!
Réponse de Halite Salts
We’re delighted you were happy with the price and prompt delivery. It’s always our aim to offer great value and reliable service – really appreciate you taking the time to share your experience!
Réponse de Halite Salts
Thank you for your kind words!
We’re so pleased to hear you found the ordering process easy and the salt well priced. It’s great to know your delivery arrived on time too – we really appreciate your support and look forward to serving you again.
Réponse de Halite Salts
We’re really glad you were happy with the fast and efficient delivery. Your support means a lot to us!
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