Handles4u Avis 

Excellent quality and service! Always top quality handles from here.

Expensive delivery charge + slow dispatch time = frustrated customer

A few days after placing an order I had an email to say one of the items was out of stock. I asked for a refund for that item but they refunded me less than what I paid for that item.

When I received the rest of the order I had to send something back which was around £80 in value. I sent it tracked and it was signed for by them. Until this day I have never had a refund for the return. This was back in January.
They were contacted but no response.

Personally I think they are thieves. I would not order from here. Be warned. My card provider are looking in to it but it should never come to this where it creates hassle for a customer.

I was a little worried after reading some of the most recent reviews but received my order quickly and all items were good quality.

From the date of ordering it took 10 days, so delivery was slower than I was expecting, there is information once you have placed your order to confirm there may be some Brexit related delays. The product were fine and arrived in good condition. My only feedback is the communication from handles4u could be much better, I chased them via email purely because I saw such poor trust pilot reviews but I have never got a reply. In this current climate communication with your customers is so important as customer are very needy, stuck at home, we need to know when we are going to get our order, we need you to answer our emails, Brexit is no excuse for not communicating with your customers if my order is going to be late, that’s fine just tell me, communication is more important than ever, especially if you want repeat business from us.I want to like you Handles4u

We ordered (and paid for) 20 handles. They only sent 18 handles. We didn't think it was difficult to count up to 20 but apparently it is.

Tried calling them but there is no phone number on their website.

Ordered cup handles and knobs from these guys - fairly long wait for delivery but understandable in the current climate. However, I am unsure as to how covid affects answering a phone - pretty sure call forwarding to home phones is basically free?

Anyway, handles and knobs are great - only issue was the decorative flat head screws supplied for the handles were softer than butter, and even when carefully piloted and pre-threaded with a pilot screw they were shearing off (In solid oak shaker kitchen doors)

They did reply to my email quickly and eventually sent me some more useless screws - I ended up replacing all the screws with another brand as I didn't trust these not to disintegrate on warm day.

The main issue was the door and draw fronts that had sheared off screws in them - as a top brand kitchen it was not cost-effective to order replacements so they had to be carefully drilled out filled and re piloted. Took half a day of my time to do so not ideal.

Great range of products and they did send out replacements but I hope they do better quality checks in the future!

An all round disappointing experience. I ordered 3 sets of door handles with the latches and hinges. What I actually received were just the handles, so I contacted them via email, in fairness they called me back the same day and advised they would sent out the missing parts. Here we over a week later and I have received nothing. I contacted them to advise it appears the parcel has been lost in transit but i received no response. Therefore i am requesting a full refund and I will never order anything from them ever again. They have completely inconvenienced me and wasted my time.

Awful service! Placed an order on the 12/12/2020 and after waiting 3 weeks with no update and no order I tried to contact them, unreachable by phone so I sent an enquiry via their website which got ignored! So I sent another one a week later which I finally recieved a reply stating that one of the items was out of stock until the 12/01! No mention to me at all before this point that said item was out of stock. I agreed to wait until the 12/01 for my items to be sent altogether. Still have had no update on items or received an order & sent further enquiries out for a refund which they have yet to respond. Very disappointed would never use them again.

Excellent customer service and products, if you have any problems they are on hand to help.

Great service, prompt delivery and easy returns. Very happy with my purchase and would definitely recommend.

Great service, good value, excellent quality product and delivered on time too.

They take your money, and then No sign of goods. They do not reply to ANY correspondence. This company is getting away with stealing customers money with no intention of sending out the goods. AVOID AT ALL COSTS. You will not receive anything you order, BUT THEY WILL TAKE YOUR MONEY.

Having read the most recent reviews I have been getting twitchy about my order which was placed 18/11/2020.However low and behold my order arrived this morning 3/12/2020, after having made many phone calls and sent untold amounts of emails, which produced absolutely no response whatsoever.
Having said that if you have the nerve to risk buying from this company, I can only say the quality of the goods that arrived were wonderfull and are now fitted and look really great. My wife was really impressed as to how lovely they look ....so all's well that ends well.
Most of this delay could be due to covid,but other companies seem to cope ok!!!!!! does still have the potential to be a 5star company with a bit more effort and communication.

would give 0 stars if possible. Items never arrived, been fobbed off and ignored by their customer "service" team for over 3 weeks. Having to raise a chargeback as they're not even willing ot refund an item that never turned up

Well after reading the reviews on here I was seriously panicking that our contractors would of left site before we even had the handles but I ordered them earlier this week and I have received them today. All in perfect condition.
Thank you.

Absolutely awful, avoid. Placed an order weeks ago, not yet despatched, they are not contactable via phone, and emails to any of their email addresses get completely ignored. Will seek a refund.

I have not received my £200 order. Nobody has responded to my emails or provided me with a tracking number or delivery date. In the time I ordered these handles I have already received several orders from UK suppliers and finished renovations on my kitchen. I now have no handles on my cupboards and cannot get a response from this company. Absolutely devastated.

Fantastic company! With fantastic customer care, I had to wait for my switched to come back into stock and a lovely lady (Sharon) kept me updated and answered straight away to my emails. I brought my door handles and my switches and sockets from here and couldn’t fault either. Lovely heavy materials for brilliant prices. I get so many compliments on all of them. Can not wait to use this company again.

Awful company - a complete scam. Placed an order several weeks ago which never arrived. Multiple emails to their supposed customer service which have been totally ignored. Will now seek a refund through my bank / PayPal. Avoid.