William at Stirling branch restored my faith as was ripped of before weighed all pieces in front of me advised of tests to be performed and whilst we went over that manager made me coffee was very ha... Voir plus
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Be very very careful buying anything from these people ONLINE the money is taken but the item is not sent out and you have to spend your time chasing it up. You are sent from pillar to post and the st... Voir plus
L'entreprise a répondu
Margaret and Gertrude were excellent in the spring burn shop, helping us pick out a wedding ring and taking the time to explain the different rings. They were very patient as we went through lots of o... Voir plus
Great customer experience from Donna and her line manager. We ordered two watches online to view in store and bought both. I will definitely be using this great service again for future purchases.
À propos de l'entreprise
Écrit par l'entreprise
H&T began serving communities around London in 1897. Since then, we have expanded to become one of the most established and leading alternative finance providers in the UK. We offer a broad range of products to our customers that include pawnbroking, foreign exchange, gold buying, cheque cashing, and retail. Since 2006, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us growing to become one of the leading providers in the UK with over 280 stores nationwide. In August 2025, H&T Group was acquired by FirstCash Holdings Inc. FirstCash is a leading international operator of pawn stores and provider of technology-driven point-of-sale payment solutions, focused on serving cash and credit-constrained consumers. The Acquisition represents FirstCash's entry into the UK pawnbroking market. We believe everyone should be given choices in how to deal with their financial needs. We endeavour to provide the best service and the broadest choice of financial solutions for the widest group of people
Coordonnées de contact
Times house, SM1 4AP, Sutton, Royaume-Uni
- 0800 838 973
- info@handt.co.uk
- handt.co.uk
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
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used grainger street store for…
used grainger street store for pawnbroking ian and gary were really helpful
Sarah in the Gateshead branch…
I called into the Gateshead branch to sell an old ring and silver bangle, also to see if any of the Rolex Milgauss you have available are the z blue dial. I was offered a price for my jewellery and Sarah tried to get the information on the Rolex, she was a pleasure to deal with and I expect a call during the week about the watch. Thank you.
Grand Carrera…
I went and treated myself to a watch which was advertised online a Tag Heuer grand Carrera which I bought and picked up at the store.When I got home I set the time on the watch a couple of hours later I noticed the watch was running way to fast the next day it was 40 minutes fast .I don’t want my money back I want to keep the watch so I took it back to the store but it is taking 12 weeks for them to fix this.This is totally unacceptable this watch should have been checked out before it was put online for sale.As a loyal customer of H&T for over 20 years both buying and selling I am seriously thinking of not dealing with H&T again as I have had a few problems with them in the past I will keep Trust Pilot posted on the end result.

Réponse de H&T Pawnbrokers
Wallsend Branch
Wallsend Branch,what can I say Sam & Sue are two of the friendliest people you would like to meet,great service with excellent exchange rates for your travel money,would recommend without hesitation.Keep up the great work and see you soon for more money exchange,
Customer Service 10 plus
Today I got some gold and visit the Hanley store the staff was impeccable with me and with all customer the lady's who work today was very kind and sweet .
I recommend this store in Hanley if you got any gold to sell or byback .
Had a great experience i was served by…
Had a great experience i was served by 2 excellent staff Mandy + Michael they sorted out what i needed
Excellent service Rebecca and Fin know…
Excellent service Rebecca and Fin know exactly what they are doing polite and very respectful and professional
Amazing team
Well done becks and fin
Nice staff and customer service
Dawn at West Road shop helped me get…
Dawn at West Road shop helped me get the money I needed by phoning her boss..thank you ,very good help
Caro at the duke street branch was…
Caro at the duke street branch was amazing very professional and friendly 🥰
Great friendly customer service
Great friendly customer service, Michelle from east Kilbride branch was very plesent and very helpful.
Great service
I Julie & Jayne was fantastic today .
Very professional
Very friendly
Made the process very easy
Highly recommend
Lynette was amazing
Lynette was amazing! She was friendly and efficient and so helpful. Thank you
Very nice service and professional
I would just like to thank Chris and…
I would just like to thank Chris and Freya on absolutely fantastic service, nothing is too much trouble for them and they are a credit to your company, we do spend quite a lot of money on watches and every time we have been into the shop we have had excellent and beyond service, even Freya offered us a cup of coffee, nothing is too much trouble for them. They are amazing.🤗🤗
was not happy ,that my watch arrived…
was not happy ,that my watch arrived without its box and papers,even though it showed the box in the photos, i should have marked you down at least one star for this,,
but the way the watch looked, made me forget about the box and papers, brilliant again guys,
but remember ,the next time you will lose a star. cheers.
Dawn at the west road was excellent and…
Dawn at the west road was excellent and sorted me out
Checked the gold and updated me through the process
Absolutely fantastic customer service
Absolutely fantastic customer service. We were served by Chris in the blackpool branch. What a gentleman! Top class service 👏
Great service
Great service. Quick valuations and money was paid directly into my account before I'd even left the shop. Very impressed
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