William at Stirling branch restored my faith as was ripped of before weighed all pieces in front of me advised of tests to be performed and whilst we went over that manager made me coffee was very ha... Voir plus
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Be very very careful buying anything from these people ONLINE the money is taken but the item is not sent out and you have to spend your time chasing it up. You are sent from pillar to post and the st... Voir plus
L'entreprise a répondu
Margaret and Gertrude were excellent in the spring burn shop, helping us pick out a wedding ring and taking the time to explain the different rings. They were very patient as we went through lots of o... Voir plus
Great customer experience from Donna and her line manager. We ordered two watches online to view in store and bought both. I will definitely be using this great service again for future purchases.
À propos de l'entreprise
Écrit par l'entreprise
H&T began serving communities around London in 1897. Since then, we have expanded to become one of the most established and leading alternative finance providers in the UK. We offer a broad range of products to our customers that include pawnbroking, foreign exchange, gold buying, cheque cashing, and retail. Since 2006, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us growing to become one of the leading providers in the UK with over 280 stores nationwide. In August 2025, H&T Group was acquired by FirstCash Holdings Inc. FirstCash is a leading international operator of pawn stores and provider of technology-driven point-of-sale payment solutions, focused on serving cash and credit-constrained consumers. The Acquisition represents FirstCash's entry into the UK pawnbroking market. We believe everyone should be given choices in how to deal with their financial needs. We endeavour to provide the best service and the broadest choice of financial solutions for the widest group of people
Coordonnées de contact
Times house, SM1 4AP, Sutton, Royaume-Uni
- 0800 838 973
- info@handt.co.uk
- handt.co.uk
4,4
Excellent
8 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Honest
Honest, helpful, quick with facts and lovely advice. Walked through policy and options with clarity. Thank you, Janice!
21 août 2026
Avis spontané
Always a fantastic experience
Always a fantastic experience. Emma was very helpful today. Walked me though the process very well. Highly recommend. Thank you.
21 août 2026
Avis spontané
Great service
Great service , excellent communication and customer service skills . Also ladies in shop are so nice . 10/10
21 août 2026
Avis spontané
We always go to H&T for our money…
We always go to H&T for our money changed for holiday and the ladies there are so helpful we were served today by Louise and she was so nice and even explained about them buying in gold and silver which is good to know
20 août 2026
Avis spontané
Was in the Hamilton store
Was in the Hamilton store. Where i met jackie very polite helpfull great experince.
20 août 2026
Avis spontané
Amazing service
Helen, Micheal and Dawn were all amazing. Very friendly and helpful
18 août 2026
Avis spontané
The Sunderland branch is amazing there…
The Sunderland branch is amazing there have helped me out loads and amazing staff make you feel at home
19 août 2026
Avis spontané
The staff here is always so lovely and…
The staff here is always so lovely and attentive and are always in a good mood. They get me sorted quickly and without a fuss! And I love chatting with them everytime I come in. Truly some of the best customer service I have ever received
18 août 2026
Avis spontané
The duo Staff Chris and Mandy are…
The duo Staff Chris and Mandy are wonderful and lovely. I got some peak professionalism here at the sunderland shop. Thanks to them.
18 août 2026
Avis spontané
Outstanding staff at Hanley branch
Fantastic staff at Hanley branch.
Sue, Rachel, Alex outstanding service.
18 août 2026
Avis spontané
The lady who served us was very…
The lady who served us was very helpful, she was pleasant and friendly, will go back again
18 août 2026
Avis spontané
Excellent customer service Lynette she…
Excellent customer service Lynette she is an asset to your company outstanding.
Thank you
18 août 2026
Avis spontané
Ellis who served me was very friendly…
Ellis who served me was very friendly and professional,I was buying euros and the rate was very competative. The shop was clean and tidy and very welcoming.
18 août 2026
Avis spontané
Very good service and friendly staff
18 août 2026
Avis spontané
I have put positive reviews about this…
I have put positive reviews about this store to be disappointed over time. I had to complain about a repair they try to charge me for a ring that needs a bar on it. On my life they said it would cost £400 for this repair which is outrageous. The piece it needs the size of a safety pin! I just had the final response to my complaint they said it was found as reasonably priced! So my complaint is not up held I found this store to be like every other business a rip off. Try somewhere else first.
18 août 2026
Avis spontané
Réponse de H&T Pawnbrokers
Good afternoon,
Thank you for taking the time to leave us a review and making us aware of your experience. We have sent you a request for more information so we can investigate the matter urgently.
Yours sincerely,
H&T Team
Very helpful best rates on my euros…
Very helpful best rates on my euros thank u very much
18 août 2026
Avis spontané
Had a lovely lady called Michelle help…
Had a lovely lady called Michelle help me today... very chatty and excellent customer service skills.. very friendly staff.. 5*
17 août 2026
Avis spontané
Visited sittingbourne store today
Visited sittingbourne store today, was served by Tammy and Nicola, they where so helpfull and professional, will definitely be returning to the store, what a great asset to the company, happy, smiling and very professional.
17 août 2026
Avis spontané
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