Been over a year as a customer and I’m so pleased with the care and support I’ve received from them. I spoke to Farhaad over the phone regarding my payment which for some reason my bank were declined... Voir plus
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Phoned them in regards to changing prescription date due to holiday. I was dealt with promptly and professionally. The only negative is there phone system (maybe headsets) are really awful and made it... Voir plus
L'entreprise a répondu
Farhad was very helpful. And for his service and kindness supose to be 5* Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is n... Voir plus
L'entreprise a répondu
There an excellent company always. Customer service in on your updates through your monthly email on your weight loss nothing is to much trouble and I enjoyed there delivery well packaged and next day... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Coordonnées de contact
Royaume-Uni
- help@happen.co.uk
- happen.co.uk
3,9
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Kimel Pillay
Good service, medication works well with no side effects noted. Could be slightly cheaper.
6 octobre 2025
Avis spontané
Réponse de Happen
Dear Izabela,
Thank you for your feedback we’re really pleased to hear that the service has been working well for you and that your medication has been effective without any side effects. That’s exactly the kind of outcome we hope for!
We’re also grateful for your honesty around pricing we understand it’s an important factor. While we always aim to provide the best possible value for the level of care and personalized support we offer, we’ll be sure to pass your comment along to the team for review.
And a big thank you for recognizing Kimel Pillay — we’re lucky to have her on the team!
If there’s ever anything else we can do to support you, we’re just a message away.
Kind Regards,
The Happen Team
Kimel Pillay
Found Happen really helpfull always checking how your doing. Really happy with the service.
3 octobre 2025
Avis spontané
Réponse de Happen
Dear Chantell,
Thank you so much for your kind words — we’re delighted to hear you’ve had such a positive experience with Happen! It’s always our goal to provide consistent, personalized support, and we’re so pleased that you’ve felt that throughout your journey.
A special thank you for highlighting Kimel Pillay — she’s a valued member of our team who truly cares about the people she works with. We’ll be sure to pass your feedback on to her — it will mean a lot.
We’re grateful to have you as part of the Happen community, and we look forward to continuing to support you in reaching your goals.
Kind Regards,
The Happen Team
Happen has helped me a lot in my weight…
Happen has helped me a lot in my weight loss journey and I am seeing wonderful results. I have lost 8kg within 7weeks. They have an amazing support team who look after their clients.(Kimmel Pillay was really good with me)
3 octobre 2025
Avis spontané
Réponse de Happen
Hi Victoria!
First of all, 8kg in 7 weeks?! That deserves a massive round of applause (and maybe a cheeky happy dance)! We’re so proud of you and absolutely buzzing to hear how well your journey is going.
It’s stories like yours that remind us why we do what we do, and we’re thrilled you felt supported every step of the way. Our team genuinely cares (and Kimel is basically part coach, part cheerleader, part superhero and we’ll be sure to pass on the shoutout!).
Keep going, keep glowing, and remember we’re always here for you, whether you’re smashing goals or just need a motivational meme and a snack recommendation.
Kind Regards,
The Happen Team
Réponse de Happen
Dear Carolyn,
Thank you for your kind feedback! We're so glad to hear that the delivery was prompt and that you're happy with the service. If you need anything else, feel free to reach out anytime!
Kind Regards,
The Happen Team
Réponse de Happen
Dear Simon
Thanks so much for your kind words! We’re delighted to hear you’ve had such a positive experience with Kimel and the support provided. Great service and reliable backup make all the difference, and we’re glad Kimel has delivered that for you!
Kind Regards,
The Happen Team
Kimel pillay
I’m very happy with everything so far and the support given.
1 octobre 2025
Avis spontané
Réponse de Happen
Dear Conor,
Thank you so much for your kind words! Kimel is truly a valued member of our team who always goes above and beyond to provide the best support possible. It’s fantastic to hear that you’re happy with everything so far — feedback like yours really motivates us to keep delivering great service. We’re proud to have Kimel looking after our customers and making sure everyone feels supported every step of the way. If you ever need anything else, please don’t hesitate to reach out!
Kind Regards,
The Happen Team
I have had nothing but a lovely
I have had nothing but a lovely, warm acceptance, from the beginning of my weight loss journey with HAPPEN.
They have always been friendly, helpful and professional, whether it was admin staff or Doctors whom I spoke to.
I had a lovely chat with Dr. Krishan, who was so friendly, kind and helpful.
I have had no side effects from my medication and I am so happy I chose these guys I to help and treat me. I am not at my target weight yet but I know I will get there as I am not on my own, I have everyone at HAPPEN to share my weight loss journey and I have help if I ever need someone. I would like to say a big Thank You to Dr. Krishan, as he was absolutely fantastic with me on the telephone.
25 septembre 2025
Avis spontané
Réponse de Happen
Hi Vicky,
Thank you so much for sharing your wonderful experience with us. We’re truly honoured to be part of your weight loss journey and so pleased to hear that from day one you’ve felt a warm, supportive welcome.
It’s fantastic to know that both our admin team and Krishan have been friendly, professional, and helpful whenever you’ve reached out. We’ll be sure to pass on your lovely words to him — he’ll be delighted to hear how much you appreciated your chat.
We’re also glad to hear that you’ve had no side effects from your medication and that you feel confident moving forward with our support. Remember, progress isn’t always just about the number on the scale, but the support, knowledge, and encouragement you receive along the way — and we’re here for you every step of the way.
Thank you again for trusting Happen — we’re proud to be your partners on this journey and excited to see you reach your goals.
Kind Regards,
The Happen Team
Réponse de Happen
Hi Lisa,
Thank you for the lovely review! We're so pleased to hear you've had a great experience with us and found the team helpful — that really means a lot.
We're always here if you need anything else!
Kind Regards,
The Happen Team
Farhaad was very helpful and polite
Farhaad was very helpful and polite. Very good experience
30 septembre 2025
Avis spontané
Réponse de Happen
Dear Renata,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had such a positive interaction and that Farhaad was both helpful and polite throughout. Providing excellent customer service is something we pride ourselves on, and it’s always rewarding to hear when a member of our team makes a real difference.
We’ll be sure to pass along your kind words to Farhaad — they’ll mean a lot to him! If there’s anything more we can do for you, now or in the future, please don’t hesitate to reach out.
Thanks again for your feedback and for choosing us.
Kind regards,
The Happen Team
Amazing customer service
Amazing customer service! Really appreciate the time and effort that Farhaad put in to making sure my order was correct.
Amazing service
29 septembre 2025
Avis spontané
Réponse de Happen
Dear Lee,
Thank you for the amazing review! We're so glad to hear that Farhaad was able to help and ensure your order was just right. We’ll make sure he sees your kind words — feedback like this really means a lot to our team.
If you ever need anything else, we’re just a message away.
Kind Regards,
The Happen Team
Réponse de Happen
Dear Mr Roocroft,
Thank you so much for your kind feedback! We're delighted to hear that you received excellent service. If there's anything else we can support you with, please don’t hesitate to reach out. We truly appreciate your trust in us.
Kind Regards,
The Happen Team
Réponse de Happen
Dear Patient,
thank you so much for your kind words! We're really glad to hear that Kimel was able to help you today — we’ll be sure to pass along your feedback. If there's anything else you need, don't hesitate to reach out.
Kind regards,
The Happen Team
Great product and lovely customer…
Great product and lovely customer service. Thank you Preston.
19 septembre 2025
Avis spontané
Réponse de Happen
Dear Andrea,
Thank you so much for your lovely feedback! We’re delighted you’re enjoying the product and that Preston provided excellent support. We truly appreciate your kind words.
If you ever need anything else, please don’t hesitate to get in touch—we’re always here to help!
Kind regards,
The Happen Team
Personal diet and exercise plan…
Personal diet and exercise plan provided by Juanita which was realistic and achievable. Thanks
18 septembre 2025
Avis spontané
Réponse de Happen
Dear Angela,
Thank you so much for your kind feedback!
We’re so glad to hear that you found the personal diet and exercise plan realistic and achievable. Our wonderful health coach Juanita puts a lot of care into creating plans that fit real lives — we’ll be sure to pass your message on to her!
If you ever need further support, she’s always here to help.
Kind regards,
The Happen Team
Great from start to finish
Great from start to finish
Thankyou guys for all your help, I feel like a new man again. And given me a helping hand to a healthy future
17 septembre 2025
Avis spontané
Réponse de Happen
Dear Mark,
Thank you for your amazing feedback! We're so pleased to hear your experience was smooth from start to finish. It’s incredibly rewarding to know we could help you feel refreshed and ready for a healthier future. Keep up the great momentum — we’re always here to support you!
Kind Regards,
The Happen Team
Réponse de Happen
Dear Amir,
Thank you for the wonderful review! We're so glad to hear you had a great experience with Farhaad. He truly cares about providing top-notch service, and your feedback means a lot to both him and our team. We appreciate your support and hope to welcome you back again soon!
Kind Regards,
The Happen Team
Great service from customer care
Great service from customer care. Krisham helpful and would recommend.
17 septembre 2025
Avis spontané
Réponse de Happen
Dear Jane,
Thank you for your kind words! We're so pleased to hear that you received great service from our customer care team. Krishan will be delighted to know his support made a positive impression.
We truly appreciate your recommendation!
Kind regards,
The Happen Team
Get my order on time
Many thanks to Michael for his outstanding support. He went the extra mile to help, and his effort made a real difference. Truly appreciated!”
12 septembre 2025
Avis spontané
Réponse de Happen
Dear DR,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that your order arrived on time and that Mckyle provided such outstanding support. Going the extra mile is what we strive for, and it's wonderful to know his efforts made a real difference.
We'll be sure to share your appreciation with him — it will mean a lot!
Kind regards,
The Happen Team
Great service
Great service changed my order and brought it earlier than usual. They are very polite and helpful.
16 septembre 2025
Avis spontané
Réponse de Happen
Dear Mrs Bolton,
Thank you so much for your kind words! We're really glad to hear that you had a great experience and that we could get your order to you earlier than expected. Our team always aims to be as helpful and responsive as possible — it's lovely to know it made a difference.
If you ever need anything else, don’t hesitate to reach out!
Kind Regards,
The Happen Team
Ratings upgraded following phone call
To get a satisfactory response from Happen as to why my latest supply was received two days after injection date is like “pulling
HAVING NOW SPOKEN to Emily at Happen I am amending my rating. We discussed my feelings regarding the delay issues. She is arranging for payments to be rescheduled so that there are no delays in future.
16 septembre 2025
Avis spontané
Réponse de Happen
Dear Margaret,
Thank you so much for your updated feedback and for discussing your concerns with Emily. We’re glad to hear that she is working with you to reschedule payments and help prevent any future delays.
Your feedback is incredibly important to us, and we truly appreciate you giving us the opportunity to address and rectify any errors on our end.
We understand how frustrating delays can be, especially when it affects your treatment schedule. Please know that we are actively working to ensure this doesn’t happen again, and we’re committed to providing a smoother and more reliable experience moving forward.
If there’s anything further you need, we’re always here to help.
Kind regards,
The Happen Team
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