Been over a year as a customer and I’m so pleased with the care and support I’ve received from them. I spoke to Farhaad over the phone regarding my payment which for some reason my bank were declined... Voir plus
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Phoned them in regards to changing prescription date due to holiday. I was dealt with promptly and professionally. The only negative is there phone system (maybe headsets) are really awful and made it... Voir plus
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There an excellent company always. Customer service in on your updates through your monthly email on your weight loss nothing is to much trouble and I enjoyed there delivery well packaged and next day... Voir plus
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Farhad was very helpful. And for his service and kindness supose to be 5* Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is n... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Coordonnées de contact
Royaume-Uni
- help@happen.co.uk
- happen.co.uk
3,9
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Responds quickly to my emails n been…
Responds quickly to my emails n been with happen now coming up 6 months they always there to help
22 octobre 2025
Avis spontané
Réponse de Happen
Hi Paula,
Thank you so much for your kind words — we really appreciate you taking the time to share your experience!
It’s great to hear that you’ve been with us for almost six months and that our team has been able to support you whenever needed.
We’re always here if you need anything. 💛
Kind regards,
The Happen Team
Emily provided outstanding customer…
Emily provided outstanding customer service. She was friendly, professional, and went above and beyond to resolve my concern quickly and efficiently. I truly appreciate her clear communication and genuine willingness to help — she made the entire process smooth and stress-free. Thank you, Emily!
21 octobre 2025
Avis spontané
Réponse de Happen
Dear Patient,
Thank you so much for your wonderful feedback about your experience with Emily. We’re delighted to hear that she provided outstanding service and made the process smooth and stress-free.
We take great pride in our team’s commitment to patient care, and your kind words will be shared with Emily and the wider team as recognition of her excellent support.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you.
Kind regards,
The Happen Team
Great customer service
Early this week I contacted HAPPEN customer service.
A Lady called Juanita looked after me.
I cannot emphasis enough how brilliant Juanita was.
She dealt with my issue thoroughly.
Juanita was, very professional, very friendly and extremely helpful.
15 octobre 2025
Avis spontané
Réponse de Happen
Dear Regis,
Thank you so much for your wonderful review! We’re so pleased to hear that Juanita was able to assist you and provide such friendly, professional, and thorough support. She truly cares about helping our patients, and your kind words will mean a lot to her.
We really appreciate you taking the time to share your experience with us.
Kind regards,
The Happen Team
Excellent service no problems at all…
Excellent service no problems at all with medication staff brilliant they listen to all your queries would highly recommend them
17 octobre 2025
Avis spontané
Réponse de Happen
Dear Nadine,
Thank you so much for your kind review! We’re delighted to hear that you’ve had such a smooth experience and that our team has been able to support you so well. It’s wonderful to know you found our staff brilliant and attentive to your needs.
We really appreciate your recommendation and your trust in Happen!
Kind regards,
The Happen Team
Fantastic Customer Service
Natasha was brilliant 👏 👌 🙌
Very Friendly Very knowledgeable
and Professional .
Thankyou Natasha for your Expertise and Sorting out my Order that arrived the Next Day .
16 octobre 2025
Avis spontané
Réponse de Happen
Dear Andrew,
Thank you so much for your wonderful review! We’re so pleased to hear that Natasha was able to help and that your order arrived so quickly. It’s great to know you found her friendly, knowledgeable, and professional, she’ll be thrilled to receive your feedback!
We really appreciate you taking the time to share your experience.
Kind regards,
The Happen Team
Réponse de Happen
Dear Patient,
Thank you! We’re so pleased to hear you had such a great experience with Kimel. Your feedback means a lot to us!
Kind Regards
The Happen Team
Réponse de Happen
Dear Karen,
Thank you so much for your kind words. We’re delighted to hear that Kimel provided you with polite and knowledgeable service — we’ll be sure to share your lovely feedback with her.
We really appreciate you taking the time to leave a review.
Kind regards,
The Happen Team
Réponse de Happen
Dear Karli,
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our service. Kimel will be really happy to hear your feedback!
Kind regards,
The Happen Team
Had a phone conversation with Kaz
Had a phone conversation with Kaz, last month and today she managed to get me a discount on wegovy as I was on Mounjaro before and changed to wegovy ( wegovy is expensive also now )because of the price increase.
I was supposed to phone her back about trying to get another discount, but she phoned me today .
Can't thank her enough, she is polite and helpful in every way .
15 octobre 2025
Avis spontané
Réponse de Happen
Dear Customer,
Thank you so much for your lovely review! We’re delighted to hear that Kaz was able to assist you and secure a discount to make things a bit easier after your switch. It’s wonderful to know she’s made such a positive impression with her care and professionalism.
We truly value your trust and support — your feedback means a lot to our whole team!
Kind regards,
The Happen Team
Happen is very good efficient and…
Happen is very good efficient and reliable, their support team is amazing especially Kaz who really helped me out all the time l needed anything the follow up was amazing. Happen really listen when you talk and it's really comforting to know l have a fabulous team behind me, always checking up on me.
14 octobre 2025
Avis spontané
Réponse de Happen
Dear Cleopatra,
Thank you so much for your kind words! We’re so happy to hear that you’ve had such a positive experience with us and that Kaz has been able to support you throughout your journey. Your feedback means a lot to our team — we always strive to provide care that’s personal, reliable, and reassuring.
We truly appreciate you taking the time to share your experience!
Kind regards,
The Happen Team
Have just had a telephone conversation…
Have just had a telephone conversation with Kaz in Customer Care. Kaz was extremely helpful in answering all my questions concerning Mounjaro and my dose as well as possibly ending my journey with Mounjaro now as I have nearly reached my desired weight.
She was friendly, informative and had a great customer service manner.
Would definitely recommend Happen to others. They telephone back when they say they will and offer taylored, professional advice.
14 octobre 2025
Avis spontané
Réponse de Happen
Dear Sarah,
Thank you so much for your kind words and for taking the time to share your experience. We’re so pleased to hear that Kaz was able to support you and provide the information you needed regarding your Mounjaro journey.
We’ll be sure to pass along your feedback to her — she’ll be delighted to know she made a difference! It’s wonderful to hear that you’ve almost reached your goal, and we’re proud to have been part of your progress.
Thank you again for recommending Happen — your trust means a lot to us.
Kind regards,
The Happen Team
My recent experience was not that…
My recent experience was not that great, but Emily fixed all issue immediately and I was able to receive my medication
8 octobre 2025
Avis spontané
Réponse de Happen
Dear Yuliia,
Thank you so much for sharing your experience. We’re truly sorry to hear that your recent experience wasn’t ideal, but we’re so glad that Emily was able to step in and resolve everything quickly, ensuring you received your medication without further issues.
Feedback like yours is really important to us, as it helps us improve and continue providing the support our customers need. We’re delighted everything was sorted in the end, and we really appreciate you taking the time to let us know — it means a lot!
Kind Regards,
The Happen Team
I am so pleased with the outcome of my…
I am so pleased with the outcome of my experience with this company I’ve had very little side effects which isn’t even worth mentioning I have lost over stone in the two months and it is the only thing that has ever made me loose weight and I am so excited I would recommend it to anybody that has a weight problem
12 octobre 2025
Avis spontané
Réponse de Happen
Hi Mrs. Crawford,
Wow — thank you for sharing your incredible journey! We’re thrilled to hear about your amazing results and that your experience with us has been so positive. Losing over a stone in just two months is such an achievement, and we’re so glad we could support you along the way.
Thank you for recommending us — it means a lot! Keep up the fantastic work.
Kind regards,
The Happen Team
Réponse de Happen
Hi Fella,
Wow — your excitement made our day! We’re thrilled to hear you’re very, very happy! Thank you for sharing your experience.
Kind regards,
The Happen Team
What brilliant customer service
What brilliant customer service. Nicolene couldn’t have been more helpful or polite. Such a pleasure dealing with customer service operators who not only speak eloquent English, but who are so respectful! Well done Happen
8 octobre 2025
Avis spontané
Réponse de Happen
Dear Annie,
Thank you so much for your kind words! We’re delighted to hear that Nicolene made your experience such a positive one.
Providing respectful, friendly, and professional service is what we strive for every day — we’ll be sure to share your lovely feedback with her and the team.
Kind Regards,
The Happen Team
After several hiccups I finally got my…
After several hiccups I finally got my first prescription. Support staff were very helpful.
8 octobre 2025
Avis spontané
Réponse de Happen
Dear Lorna,
We’re so glad to hear everything worked out in the end! Thank you for your patience and for the lovely feedback — our support team will be delighted to hear your kind words.
Kind Regards,
The Happen Team
Réponse de Happen
Hi Joanne,
Thank you so much for your kind words!
We're so pleased to hear you had a quick and helpful experience — that’s exactly what we aim for. Your feedback means a lot to the team and keeps us motivated to continue delivering great service.
If there’s anything else you need, we’re just a message away.
Kind regards,
The Happen Team
Excellent customer service by Kas
I have on two occasions had queries regarding my orders and on each occasion have dealt with customer service assistant by the name if KAS. She is so helpful fully professional and a credit to the company ! My queries were dealt with efficiently and completely.
6 octobre 2025
Avis spontané
Réponse de Happen
Dear Helen,
Thank you so much for taking the time to share your experience — we’re so pleased to hear that Kaz was able to support you so well! 🙌
She’s a fantastic part of our team, and we’re incredibly proud of the care and professionalism she brings to every conversation. It’s great to know your queries were handled efficiently and left you feeling looked after — exactly what we aim for.
Thanks again for your lovely feedback. We’re always here if you need anything in the future!
Kind Regards,
The Happen Team
I had to complain about DPD…
I had to complain about DPD delivery...I.e it never arrived ...VERY annoying...Kaz from happen customer service has rang me first thing this morning and sorted /is sorting it all out...she was lovely ...happen do have great customer service....it s a shame DPD let them down...
6 octobre 2025
Avis spontané
Réponse de Happen
Dear Sarah,
Thank you so much for your honest feedback and we’re really sorry to hear about the frustration with your delivery. We completely understand how disappointing that must’ve been.
That said, we’re so glad Kaz was able to connect with you quickly and start getting things sorted. She really is a star, and we’ll be sure to pass along your kind words! 🌟
We always aim to deliver great service from start to finish, and while delivery partners don’t always get it right, please know we’ll continue doing everything we can to make things right on our end.
Thanks again for your patience and for recognizing the team’s efforts. We really appreciate it!
Kind regards,
The Happen Team
Kimel Pillay
Good service, medication works well with no side effects noted. Could be slightly cheaper.
6 octobre 2025
Avis spontané
Réponse de Happen
Dear Izabela,
Thank you for your feedback we’re really pleased to hear that the service has been working well for you and that your medication has been effective without any side effects. That’s exactly the kind of outcome we hope for!
We’re also grateful for your honesty around pricing we understand it’s an important factor. While we always aim to provide the best possible value for the level of care and personalized support we offer, we’ll be sure to pass your comment along to the team for review.
And a big thank you for recognizing Kimel Pillay — we’re lucky to have her on the team!
If there’s ever anything else we can do to support you, we’re just a message away.
Kind Regards,
The Happen Team
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