Been over a year as a customer and I’m so pleased with the care and support I’ve received from them. I spoke to Farhaad over the phone regarding my payment which for some reason my bank were declined... Voir plus
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Phoned them in regards to changing prescription date due to holiday. I was dealt with promptly and professionally. The only negative is there phone system (maybe headsets) are really awful and made it... Voir plus
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There an excellent company always. Customer service in on your updates through your monthly email on your weight loss nothing is to much trouble and I enjoyed there delivery well packaged and next day... Voir plus
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Farhad was very helpful. And for his service and kindness supose to be 5* Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is n... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Coordonnées de contact
Royaume-Uni
- help@happen.co.uk
- happen.co.uk
3,9
Bien
1 k avis
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Brilliant customer service and support…
Brilliant customer service and support on my first order
9 avril 2026
Avis spontané
Réponse de Happen
Hi Beverley,
Thank you so much for taking the time to leave us a review! We really appreciate your kind words and are thrilled to hear that your first order went smoothly and that you had a great experience with our team. Your feedback means a lot to us!
~The Happen Team
Réponse de Happen
Hi Karen,
Thank you so much for your lovely review! We’re thrilled to hear you had a positive experience with our customer service – it means a lot to the whole team.
- The Happen Team
Excellent customer service
Excellent customer service. I was over the moon with the way my issue was dealt with. I would not hesitate to recommend you and use your services again. Kind regards
7 avril 2026
Avis spontané
Réponse de Happen
Hi Katherine,
Thank you so much for your kind words — it truly means a lot to us! We’re absolutely delighted to hear that you were happy with the way your issue was handled.
Your recommendation and support are greatly appreciated, and we’d be more than happy to assist you again in the future.
- The Happen Team
I received my package yesterday and was…
I received my package yesterday and was so happy and was packed with care
1 avril 2026
Avis spontané
Réponse de Happen
Hi Emily,
Thank you so much for your lovely review!
We’re really happy to hear your package arrived safely and that you were pleased with how carefully it was packed—that means a lot to us!
Wishing you all the best on your journey, and if you ever need any support, we’re always here to help.
– The Happen Team
Ive only just started with Happen
Ive only just started with Happen. I was having difficulty uploading the information they required.
I spoke to the telephone operator who was very kind and helpful. She made the process easier.
Im looking forward to starting this new weight loss program
1 avril 2026
Avis spontané
Réponse de Happen
Hi Stephen,
Thank you so much for your wonderful review!
We’re so pleased to hear that you had a positive experience with our team and that the support you received helped make the process easier - that’s exactly what we’re here for.
We’re excited for you as you begin your journey with us and wish you every success!
– The Happen Team
First class communication
I have had issues with other glp providers in the past especially with communication. My experience with Happen couldn't have been easier. The comfort of speaking to an actual human being rather than endless number choices is fantastic. Any questions I had were listened to and answered there and then. I actually had a choice of communication channels as opposed to just hearing a phone ring out.
They have my confidence.
27 mars 2026
Avis spontané
Réponse de Happen
Hi Mike,
Thank you so much for your fantastic feedback. We’re really pleased to hear that your experience with us has been easy and reassuring, especially after challenges you’ve faced elsewhere.
Providing real, human support is something we care deeply about, so it’s great to know you felt listened to and supported across our communication channels.
Your confidence means a lot to us, and we’re here whenever you need us.
– Happen Customer Support Team
Great at keeping in touch with you…
Great at keeping in touch with you always checking things are ok and very helpful chats on fone
27 mars 2026
Avis spontané
Réponse de Happen
Hi there,
Thank you so much for your kind feedback! We’re really pleased to hear you’ve found our team supportive and helpful, and that our regular check-ins have made a difference to your experience.
– Happen Customer Support Team
I’m a previous customer…..
I’m a previous customer looking at rejoining, so many places to go but the grass is not always greener on the other side, found out the hard way, Natasha the agent that I was dealing with today was so professional, knowledgeable, polite and efficient.
All the doubts that I had about rejoining, doses, prices, timelines etc Natasha answered confidently and really set my mind at ease. I will be rejoining and be a customer of Happen today still and continue the Weightloss journey. Thank you Happen and a special thanks to Natasha.
26 mars 2026
Avis spontané
Réponse de Happen
Hi Andrew,
Thank you so much for taking the time to share your experience — it really means a lot to us, especially as a returning customer. We’re delighted to hear that Natasha was able to support you so thoroughly and put your mind at ease. We’ll be sure to pass on your kind words to her.
It’s great to have you back with us, and we’re so pleased you’ve chosen to continue your weight loss journey with Happen. We’re here to support you every step of the way.
– Happen Customer Support Team
I could not upload necessary evidence…
I could not upload necessary evidence your lovely customer services gave me a solution and sorted it immediately
23 mars 2026
Avis spontané
Réponse de Happen
Hi Lesley,
Thank you so much for your kind words! We’re thrilled we could help you quickly and get everything sorted.
We’re happy to be supporting you on your journey!
- The Happen Team
Had a problem with site my fault I…
Had a problem with site my fault I was rung up by natasha wonderful helpful lady and she helped me through it wonderful.
20 mars 2026
Avis spontané
Réponse de Happen
Hi Richard,
Thank you for sharing your experience! We’re so glad Natasha was able to help you and guide you through the issue. We’ll be sure to pass on your kind words to her.
We really appreciate your feedback and are happy everything was resolved smoothly!
- The Happen Team
Customer service is always brilliant
I have been with Happen for 3 months now and not a bad word to say!
Customer service is always brilliant, and medication is always delivered on time.
Would 100% recommend to anyone considering starting their weight loss journey.
20 mars 2026
Avis spontané
Réponse de Happen
Thank you so much for your wonderful review! We’re thrilled to hear you’ve had a positive experience with our service over the past three months. Your kind words about our customer service and timely deliveries mean a lot.
We really appreciate your recommendation and are excited to continue supporting you on your weight loss journey!
- The Happen Team
I have never had such a bad company to…
I have never had such a bad company to sell jags. I am disabled and wheelchair dependent I told them this but by god, photos were not suitable, done a phone call but I could not get a word on edge, then its past to a third party which were just as bad so after 2 days of there crap I told them just to send a refund. I am so angry 😠
18 mars 2026
Avis spontané
Réponse de Happen
Hi Margaret,
Thank you for your feedback. We have tried to get in touch with you to discuss your concerns.
We aim to ensure our processes are accessible for all, and we sincerely apologise that you feel this was not met in your case.
Please be aware that the reason both our team and the prescribing clinicians needed to confirm additional information with you was to ensure that prescribing was carried out safely and in line with clinical guidelines, prioritising your health and wellbeing.
As per your request, your order has been cancelled, and your refund is currently being processed.
We are sorry for the frustration this has caused and appreciate your feedback, which will help us improve our service for all patients.
Kind regards,
Happen Customer Service Team
Absolutely awful organisation and…
Absolutely awful organisation and automated systems that rescheduled a missed delivery and then automatically cancelled it 12 hours later and then returned to sender 3 days later!
12 days and counting to receive my ‘next day delivery’ parcel and it’s still not here.
Customer Service promised a no signature delivery and guess what - email from Royal Mail saying they need a signature.
Another missed delivery!!!
20 février 2026
Avis spontané
Réponse de Happen
Hi Chris,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and inconvenience caused by your delivery experience and completely understand how disappointing this has been.
Our records show that your order was ultimately delivered on 21/02/2026 and signed for. We are also actively investigating with DPD to understand what occurred with your original delivery and why it did not follow the expected timeline. We are committed to fully reviewing this case to prevent similar issues in the future.
We also apologise that there was confusion regarding signature requirements for your redelivery. During your interactions with our team, we explained that if a Royal Mail delivery is missed, there are options available to ensure your parcel reaches you safely. These include leaving the parcel with a trusted neighbour, placing it in a secure location, or arranging collection from your local post office.
At Happen, we take feedback like yours very seriously. Your experience has been highlighted internally so that we can review our delivery processes and make improvements to ensure smoother, more reliable service for all our customers.
We appreciate your patience and understanding as we work to resolve this situation. If you’d like, our team can contact you directly to discuss any future deliveries and arrange them in a way that works best for you.
Kind regards,
The Happen Team
Natasha
Natasha, dealt with, my query very efficiently, very kind and understanding, she was so polite, very helpful, I could not recommend more highly,
Thanks to a great team.
16 février 2026
Avis spontané
Réponse de Happen
Hi Stephanie,
Thank you so much for your kind words! We’re delighted to hear that Natasha was able to help you efficiently and that you had such a positive experience.
We’ll be sure to pass your lovely feedback on to her and the rest of the team - it really means a lot!
- The Happen Team
Fantastic service
Had an issue with a delivery date Ellie sorted it out immediately very happy with service
10 février 2026
Avis spontané
Réponse de Happen
Thank you so much for your kind words! We’re thrilled to hear that Ellie was able to help and that you’re happy with our service. Your feedback really means a lot to us!
- The Happen Team
The customer service has been…
The customer service has been completely thorough and quick to reply to any questions I have had.
2 février 2026
Avis spontané
Réponse de Happen
Hi Angharad,
Thank you for your kind words! We’re thrilled our team could help quickly and thoroughly — your feedback means a lot to us.
Kind regards,
The Happen Team
I heard about them from a friend of…
I heard about them from a friend of mine who lives in the UK. They were quite good at providing him the best market price and drug suited for his weight loss. I wish they shipped out of the UK.
29 janvier 2026
Avis spontané
Réponse de Happen
Hi Aahmad,
Thanks so much for your kind words! We’re thrilled your friend had a great experience and really appreciate you sharing. We hope to support customers outside the UK in the future too!
– The Happen Team
Ellie at customer services has been…
Ellie at customer services has been nothing but outstanding, she’s an absolute asset to your organisation. She’s always so thorough and helpful. In fact all of you are great! Unfortunately I forgotten the original lady I spoke to, she was absolutely incredible too!
8 janvier 2026
Avis spontané
Réponse de Happen
Hi Priya,
Thank you so much for taking the time to leave such a kind review. We’re absolutely delighted to hear about your positive experience with Ellie and the rest of our customer service team.
We’ll be sure to pass your lovely feedback on to Ellie - comments like yours truly mean a lot and recognise the care and dedication our team puts into supporting our patients.
Thank you again for your support.
- Happen Customer Support Team
Good company to deal with
18 octobre 2025
Avis spontané
Réponse de Happen
Thank you for your kind review — we're pleased to hear you’ve had a good experience with us!
– Happen Customer Support Team
Would not recommend this company
Would not recommend this company. Problems with delivery from DPD continually. Very inflexible. Offer no options to customers at all. Seem to forget that people work and can't sit at home waiting on delivery. . DPD tried to deliver last Saturday and did not try again. So one attempt. There is no other options available ie select different date or time or pick it up yourself. So now I am paying happen a £20 redelivery charge or they will keep the mountjaro despite me paying for it as was returned to them. Really poor and also very expensive. Moving to Asda.
27 novembre 2025
Avis spontané
Réponse de Happen
Hi there,
We’re really sorry to hear that your experience with delivery has been disappointing, and we completely understand how frustrating it can be when schedules and delivery times don’t align — especially for those who work and are unable to wait at home.
As part of our duty of care, prescribed medication must be delivered directly to an authorised person. We know this can feel restrictive at times, but this safeguard is in place to prevent medication from going missing, being accessed by the wrong person, or posing a risk to safety.
Regarding the £20 redelivery fee — in order to keep medication prices as low as possible for all customers, we do have to pass on the cost of return, reprocessing and redelivery when parcels are sent back to us. This helps ensure ongoing costs don’t increase across the wider customer base.
We’re sorry this hasn’t been the outcome you hoped for and appreciate you sharing your feedback, as it helps us continue improving our service. If you’d like to provide an alternative delivery address for future orders, feel free to reach out to us at any time — all packaging is completely discreet for your convenience.
– Happen Customer Support Team
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