Been over a year as a customer and I’m so pleased with the care and support I’ve received from them. I spoke to Farhaad over the phone regarding my payment which for some reason my bank were declined... Voir plus
L'entreprise a répondu
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Phoned them in regards to changing prescription date due to holiday. I was dealt with promptly and professionally. The only negative is there phone system (maybe headsets) are really awful and made it... Voir plus
L'entreprise a répondu
There an excellent company always. Customer service in on your updates through your monthly email on your weight loss nothing is to much trouble and I enjoyed there delivery well packaged and next day... Voir plus
L'entreprise a répondu
Farhad was very helpful. And for his service and kindness supose to be 5* Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is n... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Coordonnées de contact
Royaume-Uni
- help@happen.co.uk
- happen.co.uk
3,9
Bien
1 k avis
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A répondu à 100 % de ses avis négatifs
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Theses guys are great helpfull poilte u…
Theses guys are great helpfull poilte u are not on your own early days for me but no complaints from me well done guys
24 juin 2026
Avis spontané
Réponse de Happen
Hi Ellie,
Thank you so much for your wonderful review!
We're so pleased to hear you've had such a positive experience with our team. It means a lot to know you've found us helpful and polite, especially in the early stages of your journey.
Thank you for choosing Happen, and we look forward to continuing to support you every step of the way!
- The Happen Team
Happen to be terrible
BEWARE.
What they don’t tell you is that they use DPD to deliver your first order but they won’t leave it in a safe place or with a neighbour because they require a signature(I was at work)) it is then returned to the depot and an order for you to receive it again You have to pay £20 surcharge .
A complete rip off.
 Add £20 to every order and it’s not so cheap is it?
12 juin 2026
Avis spontané
Réponse de Happen
Hi Phil,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t met your expectations.
As part of our duty of care, prescribed medication must be delivered directly to an authorised person. We understand this can sometimes feel restrictive, but this safeguard is in place to help prevent medication from going missing, being accessed by the wrong person, or creating any safety concerns.
Regarding the £20 redelivery fee — this is not an additional charge added to orders. The fee covers the cost of the parcel being returned, reprocessed, and dispatched again. By keeping these costs separate, we’re able to help keep our medication prices as low as possible for all customers.
We’re sorry this has impacted your experience. We appreciate your feedback and will continue looking for ways to improve our service. If you need any assistance in the future, our team will be happy to help.
Kind regards,
The Happen Team
Farhaad contacted me as he noticed I…
Farhaad contacted me as he noticed I switched online from Mounjaro to Wegovy. I explained to him that I’m on the 10mg of Mumbai and wanting to switch to the Wegovy equivalent as I find it cheaper. Farhaad was really helpful and assisted me with the switch seamlessly.
19 juin 2026
Avis spontané
Réponse de Happen
Hi Ifeoma,
Thank you so much for your lovely 5-star review!
We’re really pleased to hear that Farhaad was able to support you and make the switch from Mounjaro to Wegovy feel seamless. We’ll be sure to pass your kind words on to him — it’s great to hear that he made your experience a positive one.
Thank you for choosing Happen!
- The Happen Team
Farhaad contacted me today for an…
Farhaad contacted me today for an update on my Wegovy experience. The pen that arrived in May is still in my fridge as it arrived days before I was flying off to a little Greek island. I am home now, but as I didn't lose any weight on my first pen, I am not ready to start this next pen in this heat!
18 juin 2026
Avis spontané
Réponse de Happen
Hi Pam,
Thank you for taking the time to leave us a review!
We’re pleased to hear that Farhaad checked in with you and was able to support you with your journey. We completely understand that timing can be important, especially around travel and personal circumstances.
We’re always here to support you when you feel ready to continue, and we wish you all the best on your journey.
Thank you for choosing Happen!
- The Happen Team
The customer service advisor Farhaad…
The customer service advisor Farhaad was very very helpful I had to deal with him a couple of times . Such a friendly manner . Made the process easier .
17 juin 2026
Avis spontané
Réponse de Happen
Hi Jan,
Thank you so much for your lovely 5-star review!
We’re really pleased to hear that Farhaad was able to support you and made the process feel easier. We’ll be sure to pass your kind words on to him — it’s always great to hear when our team members make a positive difference.
Thank you for choosing Happen!
- The Happen Team
Réponse de Happen
Hi Mary,
Thank you so much for your 5-star review.
We’re really pleased to hear you found our service helpful and had a positive experience with our customer service team. Your feedback is greatly appreciated.
If you ever need anything in the future, we’re always here to help.
- The Happen Team
Réponse de Happen
Hi Thobekile,
Thank you so much for your lovely review.
We’re really pleased to hear you found our communication excellent. Your feedback is greatly appreciated and will be shared with the team.
If you ever need anything in the future, we’re always here to help.
- The Happen Team
I had and issue with my first order as…
I had and issue with my first order as was going away so need change address delivery but I call and Farhaad help so well with everything very professional support
11 juin 2026
Avis spontané
Réponse de Happen
Hi Gregor,
Thank you so much for your 5-star review.
We’re really pleased to hear that your issue was resolved smoothly and that Farhaad was able to support you so well and provide such professional assistance. We will be sure to pass your kind feedback on to him.
If you need anything in the future, we’re always here to help.
- The Happen Team
1st class customer service
1st class customer service, could not be better, thank you....if only other companies were this helpfull !
5 juin 2026
Avis spontané
Réponse de Happen
Hi Sharon,
Thank you so much for your kind 5-star review.
We’re really pleased to hear you’ve had such a positive experience with our service. Your feedback means a lot to the team and is greatly appreciated.
If you ever need anything in the future, we’re always here to help.
- The Happen Team
The lady who took my call today was…
The lady who took my call today was very helpful, explained clearly to me what I needed to know and courteous throughout. You certainly are blessed with your staff!
21 mai 2026
Avis spontané
Réponse de Happen
Hi Heather,
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear that the team member you spoke with was helpful, clear, and courteous throughout your call. We’ll be sure to pass your kind words on to her and the wider team.
Your feedback is greatly appreciated, and we’re glad we could help.
- The Happen Team
Lovely customer service and really…
Lovely customer service and really helpful.
20 mai 2026
Avis spontané
Réponse de Happen
Hi Andrew,
Thank you so much for your lovely review!
We’re really pleased to hear you found our customer service helpful and supportive. Your feedback means a lot to the team.
If you ever need anything in the future, we’re always here to help.
- The Happen Team
Over the months I have bought from…
Over the months I have bought from Happen their customer service has really improved. Since Ellie especially has been dealing with my account it has felt extremely efficient, friendly and so helpful, with clear communication and a willingness to go the extra mile. Thank you so much!
20 mai 2026
Avis spontané
Réponse de Happen
Hi Sharon,
Thank you so much for your wonderful review!
We’re so pleased to hear that you’ve noticed such a positive improvement in our customer service over the months. Your kind words about Ellie especially mean a lot, and we’ll be sure to pass this feedback on to her.
It’s great to know you’ve felt supported with clear communication, efficiency, and a friendly experience throughout. Thank you again for taking the time to share this - it truly means a lot to the whole team.
- The Happen Team
Fantastic service from start to finish
Fantastic service from start to finish.
Reliable and trustworthy company. Would highly recommend!!
18 mai 2026
Avis spontané
Réponse de Happen
Hi Emma,
Thank you so much for your fantastic review!
We’re really pleased to hear you found our service reliable and trustworthy, and that everything went smoothly from start to finish. Your recommendation means a lot to the team.
If you ever need anything in the future, we’re always here to help.
- The Happen Team
Emily's a breath of fresh air
Emily's a breath of fresh air. I had an issue and she sorted everything out nothing was too much trouble. Everything up to now has been a positive experience. Thank you for all your help. Much appreciated
19 mai 2026
Avis spontané
Réponse de Happen
Hi Alexandra.
Thank you so much for your wonderful review!
We’re really pleased to hear that Emily was able to help and make things so straightforward for you. It’s great to know everything has been a positive experience so far, and we truly appreciate you taking the time to share this feedback.
If you need anything else in the future, we’re always here to help.
- The Happen Team
Couldn't have been happier with the…
Couldn't have been happier with the experience. Great service, would strongly recommend
19 mai 2026
Avis spontané
Réponse de Happen
Hi Joey,
Thank you so much for your lovely review!
We’re really pleased to hear you had such a great experience with us. Your kind words and recommendation mean a lot to the team.
If you ever need anything in the future, we’re always here to help.
- The Happen Team
Excellent service
Excellent service, worked with Farrah who was so friendly and helpful throughout the entire process. Would highly recommend
30 avril 2026
Avis spontané
Réponse de Happen
Hi Lucy,
Thank you so much for your wonderful review!
We’re really pleased to hear you had an excellent experience, and we’ll be sure to pass your kind words on to Farrah — she’ll be delighted to know she made the process smooth and supportive for you.
We really appreciate your recommendation!
- The Happen Team
Réponse de Happen
Hi Darren,
Thank you so much for your lovely review!
We’re really pleased to hear you’ve had a brilliant experience with our service. Your feedback means a lot to the team.
- The Happen Team
Very informative and helpful when…
Very informative and helpful when asking questions, quick to respond when i had a query.
23 avril 2026
Avis spontané
Réponse de Happen
Hi Lesley,
Thank you so much for your lovely review - we really appreciate it!
We’re glad to hear you found our team informative and helpful, and that we were able to respond quickly to your queries. We’ll be sure to pass your feedback on to the team.
Thanks again for your support, and we’re always here if you need anything!
- The Happen Team
Excellent .
I hadn't heard of this company and was slightly dubious about using them.
No need to worry at all.Very efficient and top notch customer service.They reply within hours to written requests for help.Having used a couple of other more well known companies,I would certainly recommend Happen.
14 avril 2026
Avis spontané
Réponse de Happen
Hi Linda,
Thank you so much for your wonderful review!
We’re really pleased to hear you’ve had a positive experience with us and that our team have been able to respond quickly and support you when needed. Your recommendation means a lot, especially given your previous experiences elsewhere.
We truly appreciate you choosing Happen and trusting us with your care!
- The Happen Team
helpful customer services
I think the passport/ driving licence criteria needs to be before you sign up for anything as many don't have this.
13 avril 2026
Avis spontané
Réponse de Happen
Hi Amanda,
Thank you for taking the time to leave us a review and for your feedback.
We’re really happy to hear you found our team helpful. We also appreciate your suggestion regarding the ID requirements and will pass this on to the relevant team for review.
If you need anything else, please don’t hesitate to get in touch.
- The Happen Team
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