Been over a year as a customer and I’m so pleased with the care and support I’ve received from them. I spoke to Farhaad over the phone regarding my payment which for some reason my bank were declined... Voir plus
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Phoned them in regards to changing prescription date due to holiday. I was dealt with promptly and professionally. The only negative is there phone system (maybe headsets) are really awful and made it... Voir plus
L'entreprise a répondu
There an excellent company always. Customer service in on your updates through your monthly email on your weight loss nothing is to much trouble and I enjoyed there delivery well packaged and next day... Voir plus
L'entreprise a répondu
Farhad was very helpful. And for his service and kindness supose to be 5* Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is n... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Coordonnées de contact
Royaume-Uni
- help@happen.co.uk
- happen.co.uk
3,9
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Fahad has been very helpful throughout…
Fahad has been very helpful throughout the process.
4 août 2026
Avis spontané
Réponse de Happen
Hi Mehr,
Thank you for your lovely review!
We’re so pleased to hear that Fahad has been able to support you throughout the process and provide helpful assistance. We’ll be sure to pass your kind words on to him.
We really appreciate you taking the time to share your experience with us.
Kind regards,
The Happen Team
Good customer service received a call…
Good customer service received a call from Farhaad who cleared the issue straight away very helpful and pleasant.
3 août 2026
Avis spontané
Réponse de Happen
Hi Liz,
Thank you for your kind review! We’re so pleased to hear that Farhaad was able to help resolve your issue quickly and provide the support you needed.
We’ll make sure your lovely feedback is shared with him. Providing helpful and friendly service is really important to us, and we appreciate you taking the time to share your experience.
- The Happen Team
Farhaad thank you for your help for to…
Farhaad thank you for your help for to make my life more better day after day.
2 août 2026
Avis spontané
Réponse de Happen
Hi Fatima,
Thank you so much for your lovely review! We’re really pleased to hear that Farhaad has been able to support you and make a positive difference.
We’ll be sure to pass on your kind words to him. We truly appreciate you taking the time to share your experience and we’re grateful to be part of your journey.
- The Happen Team
Would not refund me — my bank had to threaten them for a chargeback.
I ordered on a Saturday [correction: Friday], and within an hour [correction: Next day, Saturday]. I cancelled via email as my doctor had advised me not to take Mounjaro. This was well before the clinical review and prescription issued.
Then I received an email on the Monday saying the order had been dispatched; and an email from Happen stating:
" We have carefully reviewed your refund request in consultation with our Cancellation Team.
Unfortunately, on this occasion, we are unable to provide a refund. This is because your request was submitted after the cut-off point, by which the prescription had already been processed. As outlined in our Terms of Sale found on our website, which you agreed to upon engaging our services, refunds cannot be issued once the prescription process has begun."
I rang to point-out I had cancelled well-before this point, and a very rude man on the phone said (in effect): "We don't check our emails at the weekend (!), and so tough, we are not going to refund you, and to dispose of the medicine when it arrived".
So I had to contact my bank for a charge-back, and 2 weeks later, after my bank had threatened them, they refunded me.
So watch-out for this lot at Happen, and their sharp practice trying to bully their customers. Go elsewhere, as there are plenty of other suppliers. They have a low review rating for a reason.
EDIT:
They have not refunded me yet; Barclays Bank are disputing it with them. But Barclays have refunded me temporarily, as I have such a good case.
I ordered on Friday 10th July and cancelled on Saturday 11th July @ 15:31 via email.
On Sunday 12th July @ 20:56, Happen emailed me to say my prescription had been issued. This is clearly AFTER I have cancelled.
The laughably claim below that they "do not operate" over the weekend; and yet they were issuing prescriptions on a Sunday. If you are not reading emails "at the weekend", then that does not invalidate my cancelation on the Saturday.
On one of the leading GPL-1 price-comparison websites, Happen have the 2nd joint lowest Trustpilot score out of 69 pharmacies, and now you know why.
I have all the email evidence, that I will forward to Barclays Bank if necessary. If that does not work, I will issue a County Court Summons to get my money back.
13 juillet 2026
Avis spontané
Réponse de Happen
Hi Peter,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We understand this has been a frustrating situation for you. To provide a little clarity, your order was placed on a Friday evening (10/07), your documents were uploaded by yourself, and our team validated these. Once validated, your order was passed to our clinicians for prescribing. As part of this process, a clinical check of your medical history is completed to ensure the medication is safe and suitable before a prescription is issued. In this instance, the clinicians found you were eligible and the order proceeded to prescribing.
You then sent an email over the weekend requesting cancellation, as your doctor had advised against taking the medication. However, as clearly outlined on our website, our customer service team do not operate over the weekend, and our opening hours are displayed for our patients to view. Unfortunately, because the order had already been prescribed, in line with our Terms of Sale and the regulatory guidance surrounding prescription medication orders, refunds cannot be issued. The order was then delivered to you.
We’re sorry that you remain dissatisfied, and we’d really welcome the chance to discuss this further. You can reach us directly on 0333 004 0020.
Kind regards,
The Happen Team
Cold-chain medicine, three hours’ notice, no delivery options
Happen ships a refrigerated prescription only medicine with no dispatch notification and no advance delivery date. You find out on the morning, with a one hour window a few hours later.
Because the delivery require a PIN, DPD disables every alternative - no pickup shop, no neighbour, no reschedule. I checked.
So the temperature integrity of a prescription medicine rests entirely on whether the patient happens to be home. Miss it, and your medication goes back to a depot.
Happen clearly assume every patient is a hermit sitting at home waiting for deliveries and never have a reason to leave the house.
Happen chose this service level. Notify on dispatch, give a date in advance, enable pickup diversion for cold-chain orders. None of that is difficult.
Until they do, assume you will be dropping everything to catch the DPD van.
30 juillet 2026
Avis spontané
Réponse de Happen
Hi H,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand that receiving refrigerated prescription medication requires careful planning, and we appreciate the importance of ensuring your medication arrives safely.
We do offer Royal Mail as an alternative delivery option for patients who require more flexibility.
However, due to the nature of cold-chain medication, this option does come with additional risks around delivery handling, security, and timing. This is why DPD is our standard courier service, as it provides a tracked and secure delivery service, delivery notifications, and a one-hour delivery window to help ensure medication is received safely.
We have attempted to reach out to obtain further details, particularly regarding your specific order, so that we can investigate this properly. Unfortunately, we have not yet received any further information.
Please feel free to contact our team at help@happen.co.uk, and we would be more than happy to look into this further and review your individual circumstances.
Kind regards,
The Happen Team
Farhaad rang me asking for further…
Farhaad rang me asking for further information. He was very pleasant and understanding of mistakes I had made and rectified them.
29 juillet 2026
Avis spontané
Réponse de Happen
Hi Deborah,
Thank you very much for your 5-star review!
We’re really pleased to hear that your call with Farhaad was pleasant and that he was able to understand and help rectify the mistakes. Supporting our patients clearly and kindly is very important to us.
We will be sure to pass your lovely feedback on to Farhaad and the team.
- The Happen Team
No mounjaro no refund
I ordered my mounjaro beginning of July, after phone call and being excepted, it went for review 6th June. Still not got it. They didn't tell me I'd be phoned by some company so didn't answer as don't answer people I don't know. Anyway decided to cancel but said I couldn't. Still waiting for mounjaro and nearly August. Have e mailed no response so far. Should have went back to juniper. Really disappointed. They have now cancelled my mounjaro, il await my refund.
6 juillet 2026
Avis spontané
Réponse de Happen
Hi Jacqueline,
Thank you for taking the time to share your feedback. We're really sorry to hear about your experience and completely understand the frustration this has caused.
Just to give a little more clarity, the delay in receiving your medication is because our clinicians needed to place your order on hold to review your medical history, making sure prescribing was safe and suitable for you. They have still not heard from you.
We did let you know about this, and as we understand lots of people do not like to answer unknown numbers, we shared the contact details for our pharmacy team so you could get in touch when it suited you.
We've tried to get in touch to chat this through with you, and we’d really love the chance to put things right. You can reach us on 0333 004 0020.
Kind regards,
The Happen Team
Absolutely excellent staff and great to…
Absolutely excellent staff and great to communicate with. Very helpful in all areas. Definitely good.
27 juillet 2026
Avis spontané
Réponse de Happen
Hi Sonia,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found our staff excellent, easy to communicate with, and helpful in all areas. Feedback like this really means a lot to our whole team.
We will be sure to share your kind words with everyone here.
- The Happen Team
Farhahd rang me we had a lovely chat…
Farhahd rang me we had a lovely chat very clear with what information he needed very helpful so thank you
24 juillet 2026
Avis spontané
Réponse de Happen
Hi Dawn,
Thank you so much for your wonderful 5-star review!
It’s great to hear that you had a lovely chat with Farhaad and found the information clear and helpful. We always aim to keep things friendly and easy to understand, so your feedback means a lot.
We will be sure to pass your kind words on to Farhaad and the rest of the team.
- The Happen Team
I played my order and the payment went…
I played my order and the payment went to pending straight away which is fine to secure my order. I had various problems with the order, some of which were my fault but the time between the enquiries meant that I went 2 weeks without my prescription, I then queried when I would get my order to be told there was another problem so I just cancelled it. At which time my payment got taken and I am still waiting for a refund. Some of the staff were unprofessional how they spoke but it was generally a bad experience. The only positive is I have stopped taking my jab so no one is getting my money now and I am hoping to manage my weight myself. Payment shouldn't be taken until the order is verified and ready to be shipped.
17 juillet 2026
Avis spontané
Réponse de Happen
Hi Caroline,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the time taken to complete the process. As prescription medication is involved, orders must go through the required clinical checks and validation steps before they can be approved and dispensed. These checks are in place to ensure medication is prescribed safely and appropriately.
We’re sorry that the communication during this process did not meet the standard we aim to provide. We take feedback regarding our team interactions seriously and will review your comments internally.
Regarding payments, payments are authorised as part of the ordering process, with funds only being collected once the relevant steps have been completed in line with the order process. Where an order is cancelled and a refund is due, this is processed accordingly.
We appreciate your feedback and the opportunity to review your experience. If there is anything further you would like us to look into regarding your specific order, please feel free to contact our team on 0333 004 0020.
Kind regards,
The Happen Team
Excellent customer service
I had issue uploading photo validation but after phoning customer helpline and speaking to Farhaad i was reassured all photos had been added successfully and order waiting for clinical review, Farhaad was brilliant and extremely helpful
21 juillet 2026
Avis spontané
Réponse de Happen
Hi Karen,
Thank you so much for your wonderful 5-star review!
We’re really pleased to hear that Farhaad was able to reassure you and help resolve the issue with your photo validation. We understand that uploading information can sometimes be difficult, so it’s great to hear that he was able to support you and provide the reassurance you needed.
We’ll be sure to pass your kind feedback on to Farhaad and the team.
Thank you for taking the time to share your experience with us.
Kind regards,
The Happen Team
Terrible communication
Terrible communication. No one responds to your emails. Requested a refund 4 times. After waiting 4 days for jab. Don’t bother.
17 juillet 2026
Avis spontané
Réponse de Happen
Hi Nicola,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience.
During particularly busy periods, there may occasionally be a slight delay in responding to emails; however, our team works through all enquiries as quickly as possible and will always aim to respond as soon as we can.
For any urgent queries, we do recommend giving our team a call on 0333 004 0020 (Monday–Friday, 9:30am–5:30pm), as we are able to assist more quickly over the phone.
If there is anything further you need help with regarding your specific order, please feel free to contact our team and we will be happy to assist.
Kind regards,
The Happen Team
Always helpful and always there for…
Always helpful and always there for help and advice.
16 juillet 2026
Avis spontané
Réponse de Happen
Hi Beverley,
Thank you for your lovely 5-star review!
We’re really pleased to hear that you’ve found our team helpful and that we’ve been able to provide the support and advice you need.
Your feedback means a lot to us, and we appreciate you taking the time to share your experience.
Kind regards,
The Happen Team
Issue with delivery quickly resolved!
The delivery company had said they had attempted to deliver my medication but that I wasn’t in. This was untrue as I was in all day waiting. I spoke to Farhad in customer care who swiftly found the coordinates of the driver when they said they had tried to deliver and the driver was not at my house! Farhad called me back and assured me that Happen would not be charging me for redelivery and that he would get the medication out to me ASAP. Top rate customer service!
16 juillet 2026
Avis spontané
Réponse de Happen
Hi Danielle,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that Farhaad was able to support you and help resolve the delivery issue quickly. We understand how frustrating it can be when a delivery does not go as expected, especially when you are waiting for important medication, so we’re pleased we could help put things right.
We’ll be sure to share your kind feedback with Farhaad and the team. Thank you for taking the time to leave such a positive review.
Kind regards,
The Happen Team
If you’re looking for stress and delays, these are your guys.
So disappointed in this company and how stressful the entire process has been. First off they outsource the pharmacy side and out of the blue I receive a emails from another company who require a telephone consultation despite uploading all my information to Happen. This adds another few days onto my order although I feel lucky as I clearly got one of the last appts for that week otherwise it would have been an additional delay of more than a week. I then receive a note to say it’s been dispatched and they require a PIN. What a farce. Delivery window from DPD was 15 hours. Fifteen hours. Mental. With a PIN code required you are unable to change your delivery or leave in a safe place and if you’re not home they tell you it will be returned to depot. Another delay. I tried calling Happen to request they contact DPD and tell them to leave it because chances are I won’t be home because I actually have a life, and they wouldn’t change it. The entire thing was so stressful and caused unnecessary delays. I wouldn’t recommend this company for these reasons alone. Been using online pharmacies for almost two years and never had the issues I’ve had with them. Use at your own risk!
9 juillet 2026
Avis spontané
Réponse de Happen
Hi Stacy,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has been frustrating and that the process caused you stress.
We would like to clarify a few points regarding the journey of your order.
As part of our duty of care, prescription medication must be delivered directly to an authorised person using a PIN verification process. We understand that this can sometimes feel restrictive; however, this safeguard is in place to help prevent medication from being lost, accessed by the wrong person, or creating any concerns around patient safety.
We use DPD as our standard delivery partner because they provide:
Tracked and secure delivery
Delivery notifications
A one-hour delivery time slot to help ensure medication is received safely and securely
The delivery window you experienced does not reflect the service we would normally expect from DPD, and we apologise for the inconvenience this caused. We will be raising this with DPD to ensure this is looked into, as this is not the usual delivery experience.
Regarding the pharmacy review process, we would like to clarify that it is made clear throughout our website, checkout process, and terms and conditions that our pharmacy partner, Blueco Healthcare, is responsible for the prescribing and dispensing of medication.
As this was your first order with us, Blueco was required to complete a clinical review before the medication could be prescribed. This may include a brief consultation with a patient to discuss their order and ensure the medication is prescribed safely and appropriately. This process is an important part of ensuring patient safety and meeting the requirements for prescribing prescription medication.
We are sorry that the communication around this process did not meet your expectations, and we appreciate your feedback. We will continue to review how we can make the process clearer and smoother for patients.
Kind regards,
The Happen Team
Terrible Communication — Other Providers Are Far Better
My experience with Happen and their partner pharmacy, Blueco, has been extremely poor. Blueco claimed they couldn’t reach me by phone, even though they never called. They emailed asking me to book an appointment, which I did — and no one showed up.When Happen eventually called me, they couldn’t even explain what the call was for. They were actually calling to ask why I had cancelled my subscription, completely unaware that I hadn’t even received my first order. I was then told the order “couldn’t be cancelled because it had already been placed,” even though it hadn’t been approved and could be cancelled — they just wouldn’t get back to me with the information they needed to do it.I emailed multiple times due to the complete lack of communication, and despite being told someone would get back to me, no one ever did. They weren’t even courteous enough to respond to my messages. I’ve dealt with other providers who offer a far slicker, more professional service, and based on my experience, I would not recommend Happen to anyone.
7 juillet 2026
Avis spontané
Réponse de Happen
Hi Hannah,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify that the delay with your order was due to our pharmacy partner, Blueco, needing to complete a clinical review process. As this involves prescription medication, the pharmacy may need to have a brief consultation with patients to discuss the order and ensure the medication can be prescribed safely and appropriately.
We’re sorry that the communication around this process was not clearer and that you were left feeling frustrated. We understand how important it is to receive timely updates, and we appreciate your feedback regarding your experience with our communication.
We have reviewed your comments and will use this feedback to help improve the service we provide. If you would like to discuss your experience further, please feel free to contact our team on 0333 004 0020 and we will be happy to assist.
Kind regards,
The Happen Team
Worst customer service ever
Quite possibly the worst customer service I've had in my life. I ordered my package last week and due to the approval system it only got approved yesterday evening - this is fine, I understand how this works, however I then get absoloutely zero time to alter my delivery due to this, where nobody is at home, and when I call up to see what they can do, I had a man on the other side of the phone telling me "its my fault" and "I should have took time off work" in an unpleasant tone, speaking to me like a teacher telling off a pupil. Oh, and better yet, due to them planning the delivery when nobody is home, it's going to cost me £20!
8 juillet 2026
Avis spontané
Réponse de Happen
Hi Patrick,
We’re really sorry to hear that this was your experience, and we apologise that you felt this way following your interaction with our team.
We have reviewed the conversation you had with our team, and we are sorry that the communication came across in this way. This is not the standard of service we aim to provide, and we will ensure this feedback is addressed with the team.
We have attempted to contact you directly to discuss your concerns and see how we can help put this right. We would appreciate the opportunity to speak with you further and understand what happened.
Regarding the £20 redelivery fee, this is not an additional charge added to orders. The fee covers the cost of the parcel being returned, reprocessed, and dispatched again. By keeping these costs separate, we’re able to help keep our medication prices as low as possible for all customers.
We can also confirm that your delivery was successfully completed, meaning a redelivery did not need to be arranged and this fee was not applied.
Please feel free to give our team a call on 0333 004 0020 if you would like to discuss this further. We’d be happy to help.
Kind regards,
The Happen Team
Very polite and helpful on the call
Very polite and helpful on the call. Made a change I required with no fuss and helped greatly. Thanks Farhaad.
3 juillet 2026
Avis spontané
Réponse de Happen
Hi Stephen,
Thank you for your wonderful 5-star review.
We’re delighted to hear that Farhaad was polite, helpful, and able to make the changes you needed smoothly. We’ll make sure your kind feedback is shared with him.
Thank you for taking the time to leave a review — we really appreciate it.
- The Happen Team
Sahaad was good at listening
Sahaad was good at listening, explaining and understanding
30 juin 2026
Avis spontané
Réponse de Happen
Hi Ohla,
Thank you for your lovely 5-star review.
We’re so pleased to hear that Sahaad was able to listen, explain everything clearly, and understand your needs. We’ll be sure to pass your kind feedback on to them.
Thank you for taking the time to share your experience.
- The Happen Team
A very helpful company
Today I decided to contact Happen to recommence my weight loss journey.
I spoke with a gentleman called Farhaad who was very polite and so helpful with any of the questions I asked. He was very friendly and was more than willing to repeat anything I asked. Farhaad thank you so much.
I would recommend Happen to anyone who is considering weight loss.
25 juin 2026
Avis spontané
Réponse de Happen
Hi,
Thank you so much for taking the time to leave us such a lovely 5-star review!
We're delighted to hear that you had such a positive experience with Farhaad. We'll be sure to pass on your kind words to him – he'll be thrilled to hear your feedback.
Thank you for choosing Happen to support you as you recommence your weight loss journey.
We truly appreciate your recommendation and look forward to being with you every step of the way.
- The Happen Team
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