Been over a year as a customer and I’m so pleased with the care and support I’ve received from them. I spoke to Farhaad over the phone regarding my payment which for some reason my bank were declined... Voir plus
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Phoned them in regards to changing prescription date due to holiday. I was dealt with promptly and professionally. The only negative is there phone system (maybe headsets) are really awful and made it... Voir plus
L'entreprise a répondu
There an excellent company always. Customer service in on your updates through your monthly email on your weight loss nothing is to much trouble and I enjoyed there delivery well packaged and next day... Voir plus
L'entreprise a répondu
Farhad was very helpful. And for his service and kindness supose to be 5* Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is n... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Coordonnées de contact
Royaume-Uni
- help@happen.co.uk
- happen.co.uk
3,9
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Customer service
Customer service was very helpful on phone. Spoke to Keifhae and she offered discount for next order. Unfortunately the price did not suit me currently but would be happy to use this service again in the future.
21 août 2026
Avis spontané
Réponse de Happen
Hi Becca,
Thank you so much for your 5-star review.
We’re really pleased to hear that you found our customer service helpful and that Keishae was able to support you over the phone. We completely understand that the price doesn’t suit you right now, and we truly appreciate you saying you’d be happy to use our service again in the future – we’d be very happy to support you on your journey whenever you’re ready.
We’ll be sure to pass your kind words on to Keishae.
Kind regards,
The Happen Team
Farhaad was very polite
Farhaad was very polite and explained what was needed to process my order as my photo and prescription were not immediately accepted and verified. All sorted very quickly. Hope the pen arrives as swiftly as his prompt responses.
20 août 2026
Avis spontané
Réponse de Happen
Hi Anna,
Thank you so much for your 5-star review.
We’re really pleased to hear that Farhaad was polite, clear in explaining what was needed, and able to help get everything sorted quickly for you. We’ll be sure to pass your lovely feedback on to him.
We hope your pen arrives just as swiftly, and if you need anything else, we’re always here to help.
Kind regards,
The Happen Team
Uneasy feeling over their selling tactics
You go through a questionnaire and they say you've been approved then they take payment. After that they then tell you that you've that you need to submit photos of yourself and ID and last prescription. I get that they might need these but they don't get mentioned until payment is gone. Feels like deception at best. Regardless of outcome of order I won't be dealing with them again.
20 août 2026
Avis spontané
Réponse de Happen
Hi Ted,
Thank you for sharing this – and we’re sorry the process left you feeling uneasy.
We have requested some further information so we can locate your account and discuss this with you directly. Please also feel free to reach us on 0333 004 0020 or by email at help@happen.co.uk if you’d like to talk this through.
To clarify how our process works: when you place an order, we first request an authorisation from your bank to check that the funds are available. At this stage, the payment is not fully taken. We then request images for validation and safety purposes, which include:
Your photo ID
A full-body image
A photo of your scales/weight reading
A copy of your prescription
These are required to confirm your identity, verify your prescription, and ensure that the treatment is clinically appropriate and safe in line with regulatory and clinical guidelines.
Payment is only fully captured once your documents and images have been successfully validated and your order has been sent to the clinicians for prescribing.
We’re sorry this wasn’t clearer upfront and that it has affected your trust in the process. Your feedback is genuinely helpful and will be used to improve how we explain this to future patients.
Kind regards,
The Happen Team
Very Helpful CS
Farhaad was very helpful and kind while assisting me on our phone call.
20 août 2026
Avis spontané
Réponse de Happen
Hi Elif,
Thank you so much for your 5-star review.
We’re delighted to hear that Farhaad was helpful and kind during your call. We’ll be sure to share your lovely feedback with him.
If you need anything else, we’re always here to help.
Kind regards,
The Happen Team
Nadine was very helpful when I called…
Nadine was very helpful when I called to discuss an error I had my made on my account and helped resolve the issue quickly, I have paused my subscription but will definitely be back when I’m ready. 5 star
20 août 2026
Avis spontané
Réponse de Happen
Hi Kelly,
Thank you so much for your 5-star review.
We’re really pleased to hear that Nadine was able to help resolve the issue on your account quickly and that you felt supported throughout. It means a lot to know you’d come back to us when you’re ready.
We wish you all the very best in the meantime, and we’ll be here whenever you decide to return.
Kind regards,
The Happen Team
Put a medication request in friday last…
Put a medication request in friday last week monday asked to resubmit photo of prescription did this immediately. Still waiting for approval and its now Thursday. Disappointing before we even have the order sen out emailed and chased this morning and still nothing
14 août 2026
Avis spontané
Réponse de Happen
Hi there,
Thank you for taking the time to share your feedback, and we’re sorry to hear about the delay and frustration you’ve experienced.
We have requested further information from you so we can locate your account and look into this properly, but with the information provided so far we’ve not been able to do this. Please do contact us so we can review your case in detail and see what has happened here.
As a note, we are closed over the weekend, so if your order was placed on a Friday evening it would not be picked up until Monday. Where further information is required (such as a clearer prescription photo), our team will actively contact you to request this and keep you updated on what is needed before your order can be approved and dispatched.
If you’re happy to get in touch, we’d really like the chance to sort this out for you. You can reach us on 0333 004 0020 or email help@happen.co.uk.
Kind regards,
The Happen Team
Happy with my dealings and clear…
Happy with my dealings and clear communications with Happen. Good call customer service from Farhaad.
20 août 2026
Avis spontané
Réponse de Happen
Hi Patrick,
Thank you so much for your 5-star review.
We’re really glad to hear you’ve been happy with your dealings with us and found our communication clear. It’s wonderful to know that Farhaad gave you such good customer service – we’ll be sure to share your kind words with him.
If you ever need anything else, we’re always here to help.
Kind regards,
The Happen Team
Fantastic service for HeMed
Fantastic service for HeMed, very good support throughout my weight loss journey. Staff are always happy to assist with any issue. Just spoken to Rosslin who couldn't do enough for me and my circumstances. Thank you, Mike
20 août 2026
Avis spontané
Réponse de Happen
Hi Mike,
Thank you so much for your fantastic 5-star review, Mike.
We’re really pleased to hear you’ve felt well supported throughout your weight loss journey, and that our team has been able to help whenever you’ve needed it. It’s especially lovely to hear that Rosslin was so attentive to your circumstances – we’ll be sure to pass your kind words on.
If there’s ever anything more we can do to support you, we’re here to help.
Kind regards,
The Happen Team
I called with a query and spoke to Farhaad
I called with a query and spoke to Farhaad. He was most helpful and knowledgeable. He arranged for me to have a call back and true to his word I received the call within the half hour.
19 août 2026
Avis spontané
Réponse de Happen
Hi Arlene,
Thank you so much for taking the time to leave this 5-star review.
It’s great to hear that Farhaad was both helpful and knowledgeable, and that the promised call back came through within half an hour. We really do aim to be reliable and responsive, so it’s encouraging to know this matched your experience.
Thank you again for choosing us - if you need anything further, we’re always here to help.
Kind regards,
The Happen Team
i speak to Farhaad hes very friendly…
i speak to Farhaad hes very friendly and help me thank you for your help
19 août 2026
Avis spontané
Réponse de Happen
Hi Arezoo,
Thank you so much for your 5-star review!
We’re really pleased to hear that you had a friendly and helpful experience speaking with Farhaad. We’ll be sure to pass your kind words on to him.
Kind regards,
The Happen Team
Be ready for faffing around!
Firstly, the gals that I corresponded with were very friendly and wanted to help. However, the departments do not communicate with each other at all. My first delivery wasn't delivered and had the rigmarole of getting it redelivered and then I tried to get the next one pushed back so I didn't receive it too early and the payment was took and the delivery organised anyway. When I tried to sort the delivery again it was even more of a faff than the first time. Not worth the hassle!
18 août 2026
Avis spontané
Réponse de Happen
Hi Yasmin,
Thank you for taking the time to share your feedback, and we’re really sorry that your experience has felt so frustrating.
We’re glad to hear you found our team friendly, but we recognise from your comments that the process around communication and deliveries hasn’t been as smooth as it should be. We’ve requested more information regarding your specific case so we can fully understand what went wrong and learn from this.
Please don’t hesitate to reach out so we can review this in detail and see if there’s anything we can do to put this right for you. You can contact us by phone on 0333 004 0020 or by email at help@happen.co.uk.
Kind regards,
The Happen Team
Nadine was very helpful and took time…
Nadine was very helpful and took time to help and explain everything. Thank you so much
18 août 2026
Avis spontané
Réponse de Happen
Hi Jacqueline,
Thank you so much for your lovely 5-star review!
We’re delighted to hear that Nadine was so helpful and took the time to explain everything clearly. We’ll be sure to pass your kind words on to her and the rest of the team.
We wish you all the very best on your journey and we’re here for you every step of the way.
Kind regards,
The Happen Team
Answered promptly
Answered promptly, sorted the problem out. However was difficult at times to understand due to speech clarity- but took the time to repeat and was polite
17 août 2026
Avis spontané
Réponse de Happen
Hi Dingelly,
Thank you for your review and for your honest feedback.
We’re really pleased to hear your query was answered promptly and the problem was resolved, and that you found the adviser polite and willing to repeat information. We also appreciate you highlighting the difficulty with speech clarity – feedback like this is very helpful, and we’ll use it to continue improving how we communicate with our patients.
Kind regards,
The Happen Team
I received great customer service
I received great customer service, and Farhad was very helpful, friendly, and professional. I’m very happy to stay with them. The whole team is supportive, easy to communicate with, and always willing to help. I really appreciate their excellent service.
17 août 2026
Avis spontané
Réponse de Happen
Hi Tanzina,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you received great customer service and that Farhaad was helpful, friendly, and professional. It’s also lovely to know you find the whole team supportive, easy to communicate with, and always willing to help.
We truly appreciate your kind words and your continued trust in us.
Kind regards,
The Happen Team
They took time to review the records
They took time to review the records
Couldn’t reach anyone online or by telephone
They took 24 hours to review each issue, something that could have been resolved in one day. It’s like they only work between 10-12 hence the calls at that time only. Furthermore the website didn’t work the whole weekend so I couldn’t upload anything. It’s very condescending to imply that the delay was my fault. If the website was working I would not need to call you! When I do call the message should be that we are closed for the weekend not hold on someone will be with you shortly and then you hold for a while then told we are too busy.
Does the website also not wrk at the weekend 🙄
7 août 2026
Avis spontané
Réponse de Happen
Hi Patricia,
We’re sorry to hear you were unhappy with your experience.
We have since spoken with you by phone to discuss your feedback. As confirmed during our call, your order has been cancelled and the payment voided.
You explained that you had tried to contact us over the weekend; as we discussed, our service is closed on Saturdays and Sundays, and this is stated on our website. From Monday onwards, our team spoke with you on multiple occasions to obtain some missing information so that we could safely complete your review.
We understand this felt like too much hassle and this led you to cancel your order. However, we do need to make sure that all documents uploaded can be fully validated, not only to meet clinical guidelines but also to ensure your safety.
We’re sorry that your experience with us did not meet your expectations, and we appreciate your feedback as it helps us to improve our service. If you would like to discuss this further, you can contact us on 0333 004 0020.
Kind regards,
The Happen Team
The email address I gave is not…no contact number
The email address I gave is not working.I messaged yesterday. I have no pin so asked for it to be sent to Outlook email or my mobile no response! Messaged agin this morning as it will be redelivered today. No response. No contact phone number. Awful service do not use the company
12 août 2026
Avis spontané
Réponse de Happen
Hi Cath,
Thank you for taking the time to share your feedback, and we’re sorry to hear about the difficulty you’ve had getting in touch.
We have attempted to reach out for some further information so we can locate your file and look into this properly, but we’ve not yet received the details we need. Please do give us a call on 0333 004 0020 so we can review your order, help with your PIN and contact details, and resolve this as quickly as possible.
Kind regards,
The Happen Team
Do not waste your time with this pharmacy
I ordered mounjaro on 24/07, was dispatched and out for delivery on 28/07. This pharmacy use DPD, they notify you on the day of delivery with a 1 hour delivery window and a pin, which you MUST be in for and provide the pin. If you are at work/out DPD return the order to the pharmacy. I had read previous reviews so was aware of this, so I arranged for it to be delivered to my friends house as she works from home. DPD did not come to her door, so it was sent back to the pharmacy. There was no way to prove this so I had to pay a further £20 redelivery fee (outrageous). It was then back out for delivery again on the 05/08, and once again DPD did not come to the door. This time they supplied a picture which I had no idea where the location in the picture was, it was not the delivery address. Called the pharmacy they told me it would be sent back to them again and I’d have to wait for it to be redelivered. Then this morning (06/08) it turns up. The box it was delivered in was unsealed, so anyone could have opened it and helped themselves to the medication. All in all a very disappointing experience. I would not recommend this company.
6 août 2026
Avis spontané
Réponse de Happen
Hi Amy,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about the issues you experienced with your delivery.
We’ve looked into this and would like to share what we found. Your order was dispatched on 27/07. On 03/08 you contacted us to let us know that the delivery had not been attempted to the correct address. We reviewed the GPS coordinates, which showed the delivery did match your shipping address at the time. You mentioned having a Ring doorbell, and we offered to waive the £20 redelivery fee if you were able to provide evidence of the delivery not being attempted correctly. Unfortunately, you weren’t able to share this with us, so we updated the address and arranged a redelivery - as per your request.
The redelivery was missed on 05/08, but the order was successfully delivered on 06/08.
Regarding the £20 redelivery fee, this covers the cost of the parcel being returned, reprocessed, and dispatched again. We keep these costs separate so we can continue to offer our medication at the lowest possible prices for all customers.
We're really sorry for the frustration this caused, and we’d love the chance to discuss it further with you. You can reach us anytime on 0333 004 0020.
Kind regards,
The Happen Team
I cancelled my order BEFORE it was…
I cancelled my order BEFORE it was dispatched and received an email confirming this with a refund 5-10 days stated. In the meantime, I ordered a pen from a different supplier. 6 days later I received email to state that the original meds were despatched at my request. Don’t think so! Dispute raised with my bank and no sight of refund. I will take this further if necessary
22 juillet 2026
Avis spontané
Réponse de Happen
Hi Ros,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We have looked into this and would like to provide some clarity. Your order was placed on 12/07 and was validated and passed to our clinicians for prescribing. The clinicians then placed the order on hold to complete a quick check with you regarding your medical history, to ensure the medication was safe and suitable for you.
A refund was requested on 21/07, and we confirmed this would be processed, with the refund taking up to 10 working days depending on your bank’s processing times. Within this time frame, you spoke to the pharmacy on 27/07 via telephone, confirmed all necessary details, and confirmed you would like to proceed. As the necessary checks had been completed and the medication was subsequently prescribed, dispensed, and delivered, we were unfortunately no longer able to process the refund.
As prescription-only medication cannot be returned or reused once dispensed, we were unable to issue a refund at that stage.
You can reach us directly on 0333 004 0020 if you’d like to discuss this further.
Kind regards,
The Happen Team
Very poor company if it exsists at all
Very poor company if it exsists at all, kept sending emails, but after 3 weeks, no medication, no refund and I have to restart with another company on a lower dose because these people scammed me of over £200.
I am now looking to a small claims court for a refund.
It's a house that is derelict down in Bolton as the PDF from the bank shows a picture of the premises on Google maps.
16 juillet 2026
Avis spontané
Réponse de Happen
Hi Lynne,
We’re sorry to see that you have shared further concerns and we appreciate you taking the time to provide your feedback.
We would like to reassure you that Happen is a genuine regulated provider. We are unsure where the information regarding our location in Bolton has come from, as this is not accurate.
More information about Happen and our team can be found here: https://happen.co.uk/about-us
We understand that you have been unhappy with the outcome of your request and we have already reviewed your concerns regarding your treatment and refund. As previously explained, treatment decisions are made by our clinical team in line with prescribing guidance and patient safety requirements.
Your refund request is being processed in line with our procedures, and we remain happy to assist with any further queries you may have. Please contact our team directly at help@happen.co.uk so we can continue to support you.
Kind regards,
The Happen Team
I had an awful experience with this…
I had an awful experience with this company. The Customer Service Adviser, was very cheeky, rude and aggressive. He refused to listen to me and asked me not to raise my voice. I had not raised my in any way. I stated why I was unhappy with the service. Appalling experience. Called at 17.39 on 4th August 2026. Please listen to this call recording.
4 août 2026
Avis spontané
Réponse de Happen
Hi Jane,
Thank you for taking the time to share your feedback - we're really sorry to hear about your experience, and we completely understand how upsetting this must have been.
The level of service you’ve described is absolutely not the standard we want for our patients, and it’s something we’ve taken seriously. Our management team has tried to reach out to you directly to talk things through and understand exactly what happened. We’d really appreciate the chance to put things right for you.
You can also reach us anytime on 0333 004 0020 - we’re here to help.
Kind regards,
The Happen Team
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