Been over a year as a customer and I’m so pleased with the care and support I’ve received from them. I spoke to Farhaad over the phone regarding my payment which for some reason my bank were declined... Voir plus
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Phoned them in regards to changing prescription date due to holiday. I was dealt with promptly and professionally. The only negative is there phone system (maybe headsets) are really awful and made it... Voir plus
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There an excellent company always. Customer service in on your updates through your monthly email on your weight loss nothing is to much trouble and I enjoyed there delivery well packaged and next day... Voir plus
L'entreprise a répondu
Farhad was very helpful. And for his service and kindness supose to be 5* Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is n... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Coordonnées de contact
Royaume-Uni
- help@happen.co.uk
- happen.co.uk
3,9
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great service the support is excellent…
Great service the support is excellent and always on hand when needed
1 septembre 2026
Avis spontané
Réponse de Happen
Hi Chris,
Thank you so much for your 5-star review.
It really means a lot to us to hear that you find our service great and our support always there when you need it. We truly appreciate your loyalty and trust throughout your journey with us, and we genuinely value you as a patient.
If there’s ever anything you need, we’re always here to help.
Kind regards,
The Happen Team
Customer service was really good
Phoned them in regards to changing prescription date due to holiday. I was dealt with promptly and professionally. The only negative is there phone system (maybe headsets) are really awful and made it difficult to understand the operator. Delivery has always been good but it would help if I was able to send to a pick up location.
27 août 2026
Avis spontané
Réponse de Happen
Hi Melanie,
Thank you so much for your 5-star review and for your honest feedback.
We’re really pleased to hear you were dealt with promptly and professionally when changing your prescription date for your holiday. We’ll look into the issue you mentioned about the call quality right away, as we want every conversation to be as clear as possible.
Regarding delivery, we do offer alternative courier options that may better suit your needs, including more flexible delivery solutions. Please don’t hesitate to reach out to us so we can discuss the options available for future orders.
Kind regards,
The Happen Team
The website is is to use and…
The website is is to use and contracting someone to talk to is very easy to do
31 août 2026
Avis spontané
Réponse de Happen
Hi Paul,
Thank you so much for your 5-star review.
We’re really pleased to hear that you find the website easy to use and that getting in touch with someone to talk to has been straightforward. Your feedback means a lot to us.
Kind regards,
The Happen Team
Réponse de Happen
Hi Steve,
Thank you for your review!
We’re glad to hear you’ve had a good experience with our service. If there’s anything you feel we could do to make it a 5-star experience next time, we’d really welcome your feedback.
Kind regards,
The Happen Team
Réponse de Happen
Hi James,
Thank you so much for your 5-star review.
We’re really pleased to hear you’ve been happy with both our service and delivery. Your feedback is truly appreciated by the whole team.
If you need anything else, we’re always here to help.
Kind regards,
The Happen Team
Effectiveness and efficiency
Effectiveness and efficiency
Friendly service
Total ease of reordering and delivery
28 août 2026
Avis spontané
Réponse de Happen
Hi Caroline,
Thank you so much for your 5-star review.
We’re really pleased to hear you’ve found our service effective, efficient, friendly, and that reordering and delivery have been nice and easy for you. Feedback like this means a lot to the whole team.
If you ever need anything else, we’re always here to help.
Kind regards,
The Happen Team
Very good company to deal with .
Very good company to deal with .
Had a call today offering me a discount to continue with them
Spoke to Jamine who explained everything very clearly and with no time limit on next order
28 août 2026
Avis spontané
Réponse de Happen
Hi Jill,
Thank you so much for your lovely review.
We’re really pleased to hear you’ve found us a good company to deal with, and that your call with Jazmin was clear and unhurried, with everything explained properly. It’s great to know the discount offer and flexibility around your next order were helpful for you.
We’ll be sure to pass your kind words on to Jazmin.
Kind regards,
The Happen Team
Everything is great
Everything is great, Nadine was really helpful and understanding!!
27 août 2026
Avis spontané
Réponse de Happen
Hi there,
Thank you so much for your 5-star review!
We’re really pleased to hear that everything has been great and that Nadine was helpful and understanding. We’ll be sure to pass your lovely feedback on to her.
If you need anything else, we’re always here to help.
Kind regards,
The Happen Team
I spoke to Jasmine today and she was…
I spoke to Jasmine today and she was really helpful. I was going to discontinue with my treatment as I thought I didn't feel any benefit. However Jasmine was very supportive and informative and without her input I would have given up but I have decided to give this another go and continue.
27 août 2026
Avis spontané
Réponse de Happen
Hi Carol,
Thank you so much for your 5-star review!
We’re really glad to hear that Jazmin was able to support you at such an important point in your journey. It’s great that her information and reassurance helped you feel confident enough to continue rather than give up.
We’ll make sure your kind words are passed on to Jazmin, and we’ll be here to support you every step of the way as you carry on with your treatment.
Kind regards,
The Happen Team
Great customer service and support.
Great customer service and support.
I received telephone calls to see if everything was OK and going to plan
Only one negative is the delivery company DPD they need a code and you have to be home to accept delivery. Keishae who phoned was really helpful and polite I will definitely use this company again.
27 août 2026
Avis spontané
Réponse de Happen
Hi Bernadette,
Thank you so much for your review and for sharing such thoughtful feedback.
We’re really glad to hear that you’ve felt supported with check-in calls and that everything is going to plan, and it’s lovely to know that you found Keishae so helpful and polite – we’ll be sure to pass your comments on to her.
Regarding delivery, we use DPD because they provide secure, tracked deliveries that require a code and someone to be at home, which helps us ensure prescription medication reaches the correct person safely. However, we completely understand this isn’t always convenient. We can, where appropriate, amend delivery to Royal Mail, which can offer more flexibility, though this does come with certain risks compared with a PIN-secured service.
If you’d like to discuss alternative delivery options for future orders, please feel free to get in touch – we’d be happy to help.
Kind regards,
The Happen Team
Keishae rang me trying to help me with…
Keishae rang me trying to help me with my medication but unfortunately at this moment in time i couldn’t afford the wegovy pill
She was really understanding and offered me a discount
I will keep happen in mind for future treatment kind
Regards
27 août 2026
Avis spontané
Réponse de Happen
Hi Diane,
Thank you so much for your lovely review.
We’re really pleased to hear that Keishae was understanding and took the time to talk through your options, even though Wegovy isn’t affordable for you right now.
It means a lot that you’d consider Happen for future treatment, and we’d be very happy to support you whenever the time is right.
Kind regards,
The Happen Team
Lovely service
Spoke to Jasmine regarding the service. I advised I was not going to continue at this present time. She was very helpful and understanding. Have had really good service with speedy delivery.
26 août 2026
Avis spontané
Réponse de Happen
Hi Penny,
Thank you so much for your lovely 5 star review.
We’re really pleased to hear you’ve had good service and speedy delivery, and that Jazmin was helpful and understanding when you let us know you weren’t continuing at the moment.
If you decide to come back in the future, we’d be very happy to support you again.
Kind regards,
The Happen Team
It was a pleasure to talk with Farhaad…
It was a pleasure to talk with Farhaad today. Had to change my delivery date due to a long awaited holiday. Farhaad was very helpful. Gave me many options for delivery and payment dates. Thank you
26 août 2026
Avis spontané
Réponse de Happen
Hi Heather,
Thank you so much for your lovely 5 star review.
We’re really pleased to hear it was a pleasure speaking with Farhaad and that he was able to help you adjust your delivery and payment dates around your holiday, offering options that worked for you.
We hope you have a fantastic break, and if you need anything else, we’re always here to help.
Kind regards,
The Happen Team
Réponse de Happen
Hi Linda,
Thank you so much for your lovely review.
We’re really pleased to hear you found our service quick and helpful. If you ever need anything else, we’re always here to support you.
Kind regards,
The Happen Team
Nadine
Nadine. Was very helpful and she sorted my issues very quickly and very good customer service.
25 août 2026
Avis spontané
Réponse de Happen
Hi Devi,
Thank you so much for your lovely review.
We’re really pleased to hear that Nadine was able to sort everything out for you so quickly and that you felt well looked after. We’ll be sure to pass your kind words on to her.
If you need anything else, we’re always here to help.
Kind regards,
The Happen Team
This is a follow up to my previous…
This is a follow up to my previous review. I'd said I'd post when my refund was through which it is now. Quick response thank you nadine for sorting this
18 août 2026
Avis spontané
Réponse de Happen
Hi Mrs Teasdale,
Thank you so much for coming back to leave a follow-up review and letting us know your refund has arrived.
We’re really glad Nadine was able to get this resolved quickly for you, and we truly appreciate you taking the time to update your feedback.
Kind regards,
The Happen Team
I needed to place and early order as I…
I needed to place and early order as I was going on holiday for 3 weeks. Nadine was very helpful, did my check in early for me and arranged early dispatch
24 août 2026
Avis spontané
Réponse de Happen
Hi Liz,
Thank you so much for your review.
We’re really pleased to hear that Nadine was able to complete your check-in early and arrange an early dispatch so you were covered for your holiday. We’ll be sure to pass your kind words on to her.
If you need anything else, we’re always here to help.
Kind regards,
The Happen Team
Farhad was very helpful
Farhad was very helpful.
And for his service and kindness supose to be 5*
Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is not posible to choose other dose, or change medication. They keep sending emails if you dont reply, they still taking money from your bank accout and holding till you dont finish the process.
24 août 2026
Avis spontané
Réponse de Happen
Hi Aleksnadra,
Thank you for taking the time to leave a review, and for your kind words about Farhad – we’re really glad he was able to assist you and that you found his service and kindness so positive.
We’re sorry to hear you’ve felt frustrated with the payment and ordering process. To clarify how it works:
We send email reminders 7 days before each scheduled payment, outlining what the payment is for and the exact amount.
From 14 days after each order, you can complete your monthly check-in form, where you can tell us how you’d like to continue your treatment – including changing your dose or medication for the next order.
If this form is completed before your next payment date, your treatment plan and pricing are automatically updated in line with your preferences.
If you’re finding anything unclear or difficult to manage, we’d really like to help get this set up in a way that works better for you. Please feel free to contact us on 0333 004 0020 or at help@happen.co.uk so we can go through it together.
Kind regards,
The Happen Team
Had my monthly consultation with…farhaad
Had my monthly consultation with farhaad checked my weight progress & every day general health ..I’ve continued slowly but surely weight loss is continuing at @ comfortable pace
Farhaad was polite & extremely helpful thank you farhaad fir your excellent customer service
24 août 2026
Avis spontané
Réponse de Happen
Hi Julie,
Thank you so much for your lovely review!
We’re really pleased to hear that your monthly consultation with Farhaad went well and that your weight loss is continuing at a steady, comfortable pace. It’s great to know he was polite and extremely helpful – we’ll make sure your thanks are passed on to him.
We’re delighted to be part of your journey and are here to support you every step of the way.
Kind regards,
The Happen Team
I spoke to Jazmin this afternoon
I spoke to Jazmin this afternoon , who was very helpful. She changed my payment date to suit me and also arranged for my dosage to be changed. She was very nice.
21 août 2026
Avis spontané
Réponse de Happen
Hi there,
Thank you so much for your lovely review.
We’re really pleased to hear that Jazmin was able to help adjust your payment date and arrange your dosage change, and that you found her so nice to speak with. We’ll be sure to pass your kind words on to her.
If you need anything else, we’re always here to help.
Kind regards,
The Happen Team
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