Been over a year as a customer and I’m so pleased with the care and support I’ve received from them. I spoke to Farhaad over the phone regarding my payment which for some reason my bank were declined... Voir plus
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I ordered my mounjaro beginning of July, after phone call and being excepted, it went for review 6th June. Still not got it. They didn't tell me I'd be phoned by some company so didn't answer as don't... Voir plus
L'entreprise a répondu
Farhad was very helpful. And for his service and kindness supose to be 5* Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is n... Voir plus
L'entreprise a répondu
There an excellent company always. Customer service in on your updates through your monthly email on your weight loss nothing is to much trouble and I enjoyed there delivery well packaged and next day... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Coordonnées de contact
Royaume-Uni
- help@happen.co.uk
- happen.co.uk
3,9
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Happen
Hi Dominika,
Thank you so much for your 5-star review.
We’re really pleased to hear that communication has been great and that everything is working well for you.
If you ever need anything, we’re always here to help.
Kind regards,
The Happen Team
Always there if needed and product…
Always there if needed and product delivered on time, very happy customer
12 septembre 2026
Avis spontané
Réponse de Happen
Hi Pauline,
Thank you so much for your 5-star review.
We’re really pleased to hear you feel we’re always there when needed and that your orders are arriving on time. It’s great to know you’re a very happy customer.
If you ever need anything, we’re always here to help.
Kind regards,
The Happen Team
I was contacted by a lovely lady about…
I was contacted by a lovely lady about renewing my subscription and she was extremely helpful, professional and polite. Thank you, I would definitely recommend Happen.
10 septembre 2026
Avis spontané
Réponse de Happen
Hi Angela,
Thank you so much for your 5-star review.
We’re really pleased to hear that you found our team member helpful, professional and polite when discussing your subscription renewal. It means a lot to us that you’d recommend Happen.
If you ever need anything else, we’re always here to help.
Kind regards,
The Happen Team
Jasmine was very helpful this week…
Jasmine was very helpful this week enabling me to get my order placed and confirming delivery - thankyou !
10 septembre 2026
Avis spontané
Réponse de Happen
Hi Dawn,
Thank you so much for your review.
We’re really pleased to hear that Jazmin was able to help you get your order placed and confirm your delivery. We’ll make sure your kind words are passed on to her.
If there’s anything we could do to make your experience a 5-star one next time, we’d love to hear your thoughts.
Kind regards,
The Happen Team
So much cold calling after
So much cold calling after, and very rude when you pick up
10 septembre 2026
Avis spontané
Réponse de Happen
Hi Chris,
Thank you for sharing your feedback, and I’m really sorry the calls have left you feeling this way, and for supplying us with further information regarding the account the review is associated with.
The calls to your mother were intended as brief check‑ins after her cancellation, just to see how she was getting on and whether she needed any support. They should never feel pushy or rude, and I’m sorry if that’s how they came across.
From the notes, it looks like you answered the call when your mother wasn’t available. As we couldn’t complete security checks or speak with her directly, the adviser wasn’t able to continue the conversation, which may have felt abrupt – please accept our apologies for that.
We’ve now requested that no further check‑in calls are made, so you shouldn’t hear from us by phone again unless you ask us to. If you or your mother ever need anything in future, we’re very happy to help over email instead.
Kind regards,
The Happen Team
Application
Farhaad was professional and patient throughout the entire call. He listened attentively to my enquiries and walked me through the solutions step by step.
Really appreciate the suport. Thank you
9 septembre 2026
Avis spontané
Réponse de Happen
Hi Renu,
Thank you so much for your 5-star review.
We’re really pleased to hear that Farhaad was professional, patient, and took the time to walk you through everything step by step. It’s great to know you felt listened to and supported.
We’ll be sure to pass your kind words on to him, and if you need anything else, we’re always here to help.
Kind regards,
The Happen Team
The online registering was a little…
The online registering was a little tedious but once registered the process was smooth and help always just an email away
Excellent Service
10 juillet 2026
Avis spontané
Réponse de Happen
Hi Neil,
Thank you so much for your 5-star review!
We really appreciate your patience with the online registration process, and we’re glad to hear that once you were set up, everything has been smooth and support has been easy to access by email.
Your feedback means a lot to us.
Kind regards,
The Happen Team
Jasmine,what a lovely polite and very…
Jasmine,what a lovely polite and very helpful lady,she was very knowledgeable and helped me with all my questions,a credit to the company a real star 🌟
8 septembre 2026
Avis spontané
Réponse de Happen
Hi Doreen,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear how polite, helpful and knowledgeable you found Jazmin, and that she was able to answer all of your questions. She really is a credit to the team, and we’ll be sure to share your lovely words with her.
If you need anything else, we’re always here to help.
Kind regards,
The Happen Team
Friendly manner I explained that the…
Friendly manner I explained that the pricing was too high and I wanted to put my subscription on hold
8 septembre 2026
Avis spontané
Réponse de Happen
Hi Joanne,
Thank you so much for your 5-star review.
We’re really glad to hear you felt comfortable explaining your situation and that our team were able to put your subscription on hold for you.
If you ever want to discuss pricing, options, or restarting in the future, please don’t hesitate to reach out.
Kind regards,
The Happen Team
Customer service is very clear ,I am…
Customer service is very clear ,I am waiting for delivery so hopefully everything going smooth, think also delivery very on time as well ,
8 septembre 2026
Avis spontané
Réponse de Happen
Hi there,
Thank you so much for your review.
We’re really pleased to hear that you’ve found our customer service clear, and we hope your delivery arrived smoothly and on time. If you have any questions once it arrives, please don’t hesitate to get in touch.
Kind regards,
The Happen Team
AVOID this company at all costs.
AVOID this company at all costs.
From day one had issues with actually signing up as their website wasn’t accepting my email address. Then had to wait a further 4 days for someone to ask me all the same questions on the phone that I’d already completed as part of the application before they’d approve the order. I attempted to cancel due to this 4 day wait to be told they couldn’t cancel/refund because my order had already been approved. It hadn’t. Only after I spoke to them on the phone did I get an email saying my order had been approved and was being sent out. When I was then due to reorder I decided to cut my losses and cancelled the subscription. A week or so later I went back onto the portal to check what the price would be if I was ordering again to see it was almost double the initial introductory price. Decided I’d made the correct choice cancelling everything and moved on. Tonight I have realised they’ve taken that second payment despite my subscription being cancelled! I haven’t completed any check in and haven’t asked for any further prescriptions from them. I’ve requested a refund as they haven’t actually provided any services/goods to me. If I don’t receive a refund I will be contacting trading standards and general pharmaceutical council for advice.
Take your money elsewhere as this company is awful.
Edited to add as I’m unable to respond to Happen’s response.
There was no option to see the next price without clicking on the subscription section which when I realised was reactivated was then cancelled within 60 seconds, as acknowledged in your email. It’s a bit ridiculous you’ve taken that as a go ahead to take next payment when you could see I hadn’t completed a check in or asked for any further prescription. You were happy to take my money without knowing I was still suitable to take the drug.
I did also raise a ticket on your portal as soon as I realized you’d taken payment but you responded here first.
6 septembre 2026
Avis spontané
Réponse de Happen
Hi Hope,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
Following our missed call, you confirmed that you would prefer to communicate via email, and we completely respect that. We’ve since emailed you so we can go through everything in detail with you.
Regarding the most recent payment: our records show that your subscription was re‑activated on 21/08 at 07:20. The payment was processed at the point of reactivation, which is why the charge was taken. We have not received any prior contact from you by email or phone requesting not to proceed or asking for a refund. The first request we received for a refund was via this Trustpilot review, and once we received that, it was passed over to be processed for you as soon as possible.
On pricing, your first order included an introductory discount, which is made clear during sign-up. Subsequent orders are charged at the standard price. If you ever have any questions about pricing before reactivating, we would always recommend contacting us directly so we can explain the costs in full and help you decide whether you wish to continue. The same applies to refunds – we do need you to let us know you don’t want to go ahead with an order so we can look at options with you.
We completely understand how frustrating this situation feels from your side, and we’re keen to work with you to resolve any remaining concerns. Please feel free to reply to our email, or if you change your mind about calling, you can reach us on 0333 004 0020 so we can review your account with you and address your concerns in full.
Kind regards,
The Happen Team
My money has been in my pending account…
My money has been in my pending account for a week. They have asked me to send photos in slim fitting clothes which I have done each time. There is no link to upload the photos so have to send as a separate messages try to ring helpline and get cut off. Awful service
6 septembre 2026
Avis spontané
Réponse de Happen
Hi Lyndsey,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the frustration you’ve experienced.
We have attempted to request further information from you so we can locate your account and look into this properly, but we’ve not yet been able to do so. Once we have your details, we can review what’s happened with your pending payment, the photo requests, and any issues with the upload links or helpline, and work to resolve this for you.
Please contact us on 0333 004 0020 or email us at help@happen.co.uk so we can investigate this further and get things sorted as quickly as possible.
Kind regards,
The Happen Team
Jazmin was helpful and explained my…
Jazmin was helpful and explained my options
3 septembre 2026
Avis spontané
Réponse de Happen
Hi Maria,
Thank you so much for your 5-star review.
We’re really pleased to hear that Jazmin was helpful and able to clearly explain your options. We’ll be sure to pass your kind words on to her.
If you need anything else, we’re always here to help.
Kind regards,
The Happen Team
Bad service, terrible experience
I asked weeks ago for a refund as the pharmacy team kept missing my scheduled appointments. Have yet to recieve refund. Terrible service.
3 septembre 2026
Avis spontané
Réponse de Happen
Hi Mrs Ross,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We’ve been unable to identify your account or request further information based on the details provided so far. Please do reach out to us at help@happen.co.uk or give us a call on 0333 004 0020 so we can look into what has happened, review this with the pharmacy team, and see how we can resolve this for you as quickly as possible.
Kind regards,
The Happen Team
Thank you for your call Faraad about my…
Thank you for your call Faraad about my medication.
I’m still waiting for Foundayo to be made available soon.
Many thanks for all the help I’ve received over the past year Ellie.
1 septembre 2026
Avis spontané
Réponse de Happen
Hi Kimberley,
Thank you so much for your 5-star review and for being with us over the past year.
We’re really pleased to hear that Farhaad was able to help you with your medication over the phone, and it’s lovely to know that Ellie’s support throughout the year has been so appreciated. We’ll make sure your kind words are passed on to them both.
We understand you’re still waiting for Foundayo to become available, and we’ll be in touch as soon as we have any updates on this.
Kind regards,
The Happen Team
Happen Good News
Happen have been so helpful & supported me on my weight loss & also my maintenance course after. Well done Happen.
Regards Carol
2 septembre 2026
Avis spontané
Réponse de Happen
Hi Carol,
Thank you so much for your wonderful 5-star review.
We’re really pleased to hear that you’ve felt supported by the team throughout both your weight loss and maintenance journey. It means a lot to us to know we’ve been able to help.
If you ever need anything at all, we’re always here for you.
Kind regards,
The Happen Team
I hav been with this provider for…
I hav been with this provider for nearly a year, no issues, very helpful only downside is delivery DPD are great just wish they did morning deliveries when you work hard to arrange receiving of my delivery
2 septembre 2026
Avis spontané
Réponse de Happen
Hi Donna,
Thank you so much for your 5-star review and for being with us for nearly a year – we really do appreciate your loyalty.
We’re delighted to hear you’ve had no issues and found the team very helpful. We also appreciate your honest feedback about delivery. DPD is our standard courier because of the secure, tracked service they provide, but we understand that timing can be difficult when you’re working and trying to plan around deliveries.
If you’d like, we can look at alternative delivery options (such as Royal Mail) which may offer a bit more flexibility, though they do come with different considerations. Please don’t hesitate to get in touch and we’ll be happy to talk through what might work best for you.
Kind regards,
The Happen Team
Great service the support is excellent…
Great service the support is excellent and always on hand when needed
1 septembre 2026
Avis spontané
Réponse de Happen
Hi Chris,
Thank you so much for your 5-star review.
It really means a lot to us to hear that you find our service great and our support always there when you need it. We truly appreciate your loyalty and trust throughout your journey with us, and we genuinely value you as a patient.
If there’s ever anything you need, we’re always here to help.
Kind regards,
The Happen Team
Customer service was really good
Phoned them in regards to changing prescription date due to holiday. I was dealt with promptly and professionally. The only negative is there phone system (maybe headsets) are really awful and made it difficult to understand the operator. Delivery has always been good but it would help if I was able to send to a pick up location.
27 août 2026
Avis spontané
Réponse de Happen
Hi Melanie,
Thank you so much for your 5-star review and for your honest feedback.
We’re really pleased to hear you were dealt with promptly and professionally when changing your prescription date for your holiday. We’ll look into the issue you mentioned about the call quality right away, as we want every conversation to be as clear as possible.
Regarding delivery, we do offer alternative courier options that may better suit your needs, including more flexible delivery solutions. Please don’t hesitate to reach out to us so we can discuss the options available for future orders.
Kind regards,
The Happen Team
The website is is to use and…
The website is is to use and contracting someone to talk to is very easy to do
31 août 2026
Avis spontané
Réponse de Happen
Hi Paul,
Thank you so much for your 5-star review.
We’re really pleased to hear that you find the website easy to use and that getting in touch with someone to talk to has been straightforward. Your feedback means a lot to us.
Kind regards,
The Happen Team
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