Happygira Avis 

Unfortunately the customer service is appalling.
Trying to return an item that is unopened, within the return window and eligible for a refund.
I have been ghosted for months despite multiple emails.
I personally wouldn’t trust buying anything from here as it does not seem like a legitimate company.

THIS COMPANY IS A SCAM. We ordered a play pen on the 6 January 2026 and its still hasn't arrived. Their tracking system is all made up and their communications are all false and deceiving. DO NOT BUY FROM THIS COMPANY. YOU WILL NEVER RECEIVE THE PRODUCT.

Upon contacting Happygira Customer Service, I received a prompt response and clear directives on how to proceed. My issue was resolved within a few short emails, and I'm pleased with the service provided.

I recently received a gift from my mother for a large Kick & Hoop Baby Playpen from HappyGira. We love the playset and all the elements for a child to play with

I ordered a twin bassinet on Jan 24th and still have not received this product. The tracking has it going to facility after facility and we are well past the stated 18-25 business days promised by their shipping policy. Don’t do business with this company unless you want to wait for months for your product to arrive.

Update: it’s been 3 months and I still have not received what I ordered. Customer service is a nightmare and unhelpful. They will not issue a refund. Do NOT do business with this company. This is the worst customer experience I have ever had with a company.

My HappyGira playpen arrived in just a few days, far quicker than other reviewers mentioned. The portable playpen was so easy to set up I could do it with one hand while holding my son! The quality is great and I’m very happy with it. Excellent customer service and responsiveness from the company as well.

Misleading, Cheap, and Obstructive Return – Skip HappyGira Bed Rail

Ordered the Kids Safety Bed Rail from HappyGira on January 29 for $150. Product images showed it wrapping around the bed, but it’s only for one side—not disclosed clearly.

Took a month to arrive (February 25). Feels cheap and flimsy for the price.

Listing doesn’t say anything about screwing into the mattress/box springs—misleading setup.

Contacted support for return: slow replies (2-3 days each), pushed me to keep it, now demanding an unboxing video to process return. Never mentioned this upfront; it’s unreasonable for an unused item.

Poor quality, false advertising, slow shipping, and terrible service. Avoid HappyGira—better options exist for bed rails.

This was incredibly easy to assemble. It honestly took about two minutes from start to finish. The quality feels great and really durable, and I can’t wait to put it to use on our upcoming trip.

Love our play pen; the customer service team has also been extremely helpful responding to our questions about ways to change configuration. Also a sturdy and beautiful product

I ordered the natural timber playpen which worked fine for about 8 months, during which we did not collapse or move it at all. The latch is awkward to use and it just didn’t seem worth the $300 price tag but we were fine with it. Then we tried to reshape it and one of the plastic hinges broke, and one section totally fell apart with the wooden rods falling out- they seemed loosely glued in. I contacted customer service to replace the hinge and after proving the break with a video (this is reasonable) - and they offered to replace the piece for free. The catch was that they’d only wave the shipping fee if I left a positive review on this site. Sorry but bribing for positive reviews doesn’t sit right with me. So here is my honest review and I’ll pay for the shipping so my son’s playpen remains functional. You literally have to check a box saying you haven’t received an incentive to leave a review on Trustpilot!

I love my wood playpen. It fits my decor nicely and keeps baby safe and secure! Shipping and assembly were extremely easy!

They are basically scammers; no other description for them.

I ordered the pregnancy pillow for a friend and it was very poor quality. This company is awful! The company charged my credit card immediately and then took over 30 days to receive the pillow. They ignored my requests for an update on shipping. The pillow was over $100 and was such poor quality! It didn’t look anything like the picture on their website. It was thin and the stuffing was coming out. I immediately attempted to return it and was told they only accept returns for “defective” items. I explained that this item was defective because it was such poor quality and they said I would have to return it to Singapore. When I requested a return to a US address I never heard back from them again. I suspect this is NOT a US company! What a waste of money!

I purchased the playpen for my daughter so she has a safe place to play. I’m extremely happy with the playpen. The setup was easy and it’s easy to clean when spills happen.

Great product, easy to assemble. Gave our baby a large safe play space!

Love their portable playpen. It is so easy to set up. A great way to create a safe place for my children.

They took forever to ship my item. I asked to cancel it and they refused. I got the item about 1 month later. I asked for a return label and they stopped responding. The item was pricey and is very low quality. I made an account here just so people can know how bad they are. I had to cancel the purchase with my credit card company and they ruled in my favor.
All of the 5 star reviews are here basically say the same thing about a playpen. They are either bots or being paid to put fake 5 star reviews.

This is an absolute scam. They took 8 weeks to send the playpen I ordered and when it finally arrived it was missing parts. Now they are not responding to my emails and are not offering a refund. Keep in mind, I am trying to keep my baby safe with the playpen I had hoped to use.

Waited over a month for my gift to ship. When they finally shipped it they messed up the address. I contacted them immediately and they told me there was nothing they could do. Finally got a call from FedEx because the address was obviously erroneous. I told them to send it back to the company. The company finally acknowledged their error after 6 emails and while they apologize want me to pay them an additional $40 in shipping!!! I told them to cancel and credit my account which, of course, has not been done yet.

Great product, smooth shipping, & friendly customer service!