Happyrunsports Avis 137

TrustScore 4 sur 5

3,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent customer service, especially amongst the e-bike manufactures. They are always super responsive, and stand behind their warranty. The only complaint I have is that the battery cover latch lo... Voir plus

Noté 5 sur 5 étoiles

I bought the HappyRun G-100 Pro about a month ago and rerally love the bike. I have to say the way HappyRun package the bikes and other items are superior to other companies. The bike did have an elec... Voir plus

Noté 5 sur 5 étoiles

The motor on my g100 started making a grinding noise. I contacted happyruns customer service via email. I also included a video of the issue. Happyrun contacted me within hours of my email. They apolo... Voir plus

Noté 1 sur 5 étoiles

Horrible bikes and company. DO NOT BUY anything from them. They don't honor warranty's, give you the run around on responses or just completely ignore you. Bike completely died with numerous electr... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de moteurs électriques

Écrit par l'entreprise

Provide a more enjoyable way by electric motor bike, HappyRun Sports!


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

137 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 55 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

The easter deal made the experience appealing.

The easter deal made the experience great, because the cost was fair and affordable. I liked how the organization and graphic representations for the Electric Cargo Bike characteristics on the website made it appealing.
The bike has a great dashboard. Although, the number of miles does not show. Another con is that it is a heavy bike. Overall I enjoy the bike!

6 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Horrible bikes and company

Horrible bikes and company. DO NOT BUY anything from them. They don't honor warranty's, give you the run around on responses or just completely ignore you. Bike completely died with numerous electric issues after 7 months old. No doubt any positive reviews are employees. Do your research. STAY AWAY

29 mars 2026
Avis spontané
Logo de Happyrunsports

Réponse de Happyrunsports

Dear AUSTIN

First of all, we sincerely apologize for any inconvenience and trouble you have encountered during use.

Regarding the issue you reported, please contact us at service@happyrunsports.com. Rest assured, we will carefully follow up and assist you in identifying the cause as soon as possible. If convenient, you are also welcome to provide us with any relevant details or videos so that we can further assess the situation and provide a technical evaluation and appropriate solution.

We look forward to resolving this matter for you as soon as possible, making your subsequent journey smoother and more worry-free.

Sincerely,
Happyrun support team

Noté 1 sur 5 étoiles

Terrible Customer Service

We bought the G300Pro for our son and gave it to him for Christmas. He rode around on it that day and then when he went to charge the battery, the charger would not work. Completely dead. I have tried to call the customer service number and then was directed to go online because it would be under warranty. So, I emailed right away and was responded to at 3AM that we'd need to do a video to show proof it was in fact not working. But we had to have a multimeter to measure the charger's output voltage!? Which, luckily we have someone that helped us with this, since we didn't just have that lying around our home, and we recorded the proof and sent them the video. We THEN got another email saying that wasn't sufficient enough per their 'engineers' that the setting was incorrect. I ended up buying another charger because the delayed responses and hoops they insist you jump through for an $80 charger are absolutely ridiculous. I would NEVER buy from them again because of the terrible customer service experience!!

1 décembre 2025
Avis spontané
Logo de Happyrunsports

Réponse de Happyrunsports

Dear customer

Thank you for taking the time to share your feedback with us.

Please accept our sincere apology for this experience, as it does not meet the high standard of service we are committed to delivering to every customer.

We sincerely apologize for the issue you are experiencing with your charger.
Our request for you to test it using a multimeter was intended to verify the charger's fault through measurement, thereby enabling us to process your warranty claim.
The cost of the multimeter is reimbursable.
Regarding the issue with your original charger not working, could you please provide a video demonstrating the problem? We will reimburse you for this as well.

Please contact us again via email at service@happyrun.com, and we will assist you in resolving this issue.

Your satisfaction is our top priority, and we’re grateful for the chance to make this right.
Sincerely,
HappyRun Support Team

Noté 5 sur 5 étoiles

Very satisfied with Happy Run

The bikes arrived 5 days after I ordered it just like Happy Run said it would and as soon as I opened the box I was very impressed by how well it was packaged. The bikes were easy to assemble and the quality of the bike overall I'm very impressed by from how well it's built to how comfortable it is to ride. I've had other e bikes such as Rad power bikes that were very disappointing. The Happy Run bikes are everything I was looking for and I can honestly say I'm happy to be a Happy Run cutomer.

1 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Shipping took about 5 days

Shipping took about 5 days, received updates from fed ex and happy run until I received the bike. It's my 4th e bike and by far the highest quality. I got the G100 pro. It rides very smooth, motor is very quiet. Torque is impressive, Nfc card security feature is great. On a 37 mile trip it took one full battery and about 35 percent of the other battery using all throttle at an average speed of 35 mph. The hydraulic brakes work well. I definitely recommend.

4 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Whatever negative stuff you've heard…

Whatever negative stuff you've heard about happy run its just not true. I had a small problem with a defective part and they sent me a new one in two days. It will be here tuesday.. less then a week from my original email to them. The bike is more then I hoped and the service is great. I love my g100 pro and I think im going to get a g300 next.

1 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

I purchased the Tank G300 Pro.

I purchased the Tank G300 Pro.
It arrived in just a few days and was fairly simple to assemble.
The only issue I noticed was: the wheels need to be trued.
Other than that, it is everything I was hoping for and then some.
I would recommend this product.

26 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I had a great experience with happyrun…

I had a great experience with happyrun and I love the quality of everything i got it's all top tier quality my g300 pro is amazing I got the phone mount and lock and mirrors and they are all good quality products

1 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

I purchased a G70 Ebike

I purchased a G70 Ebike. The power controller failed after about 2 miles. They sent me a replacement that appeared used, after install I rode it another 2-3 miles and the rear wheel hub motor failed. I contacted the company only to be told it was out of warranty. The manual that came with the bike shows one year on all components. They tell me the hub motors are only covered for 6 months, the problem is, I had a motor failure after only 4 months of ownership. I tried to explain to them that fact and they insist I purchased the bike in October of 2025 and reported to them the motor failed in January of 2026. They claim that I bought the bike in August of 2025. I checked on THEIR own website for my purchase and tracking, and it shows I paid in October of 2025. POOR customer service. I would not buy from them

26 mars 2026
Avis spontané
Logo de Happyrunsports

Réponse de Happyrunsports

Hello customer,

Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience you’ve experienced.
We take every concern seriously and are committed to resolving issues quickly and fairly. If, at any point, you feel your concerns have not been fully addressed, we sincerely apologize.

Electric bicycles consist of numerous components, each with a different warranty period. Specifically, the motor carries a one-year warranty.
https://www.happyrunsports.com/pages/warranty-policy
Please contact us again via email at service@happyrun.com, and we will assist you in resolving this issue.

Your satisfaction is our top priority, and we’re grateful for the chance to make this right.
Sincerely,
HappyRun Support Team

Noté 1 sur 5 étoiles

Buy a better bike with a better company that stands behind their product

I bought this scooter for my son, which we spent about $2400, first the handlebar is broken half just with riding on the street( then the rear spring snapped, then the brake light fell apart, and now I’m dealing with a controller problem because of the brake light, a company really did nothing other than repeated recommendations, no warranty, part replacements, no credits, no expedited shipping to try to get my son back on his bike, no consideration from this company. I’m very disappointed.

11 mars 2026
Avis spontané
Logo de Happyrunsports

Réponse de Happyrunsports

Hello customer,

Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience you’ve experienced.
We take every concern seriously and are committed to resolving issues quickly and fairly. If, at any point, you feel your concerns have not been fully addressed, we sincerely apologize.

Should you still have unresolved issues or believe anything was handled improperly, please email us directly at service@happyrun.com. Our senior team will review your case thoroughly and work with you until everything is put right.
Regarding damage caused by an accident, we regret to inform you that this is not covered under warranty. However, for issues related to product quality, we can provide free warranty service.

Your satisfaction is our top priority, and we’re grateful for the chance to make this right.
Sincerely,
HappyRun Support Team

Noté 5 sur 5 étoiles

We love our happy run g300 pro

We love our happy run g300 pro. I got it home and unboxed, put together, couldn't stop riding. The only problem I have is I should have bought the combo. Happy run can you cut me a deal. My wife who has never rode an electric bike loved it so much, is ready to order another one.

24 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Awesome bike

Had an issue with shipping, customer service was on top of it. Turned out to be a non issue. Delivery was even early. Bike is awesome. We are very happy with it. My son has done alot of research on e dirt bikes and this was definately the right choice. 10/10 Highly recommend!

11 mars 2026
Avis spontané
Noté 2 sur 5 étoiles

Faulty kickstand causing repairs to other bike parts.

Repair service and shipping have been excellent. Due to a poor kickstand that does not stable the bike when not in use has caused the sprocket and peddles to have to be replaced. 2 Turnovers on concrete and now the 3rd set of peddles, sprocket and spindles. The bike is now reading a code 30 and the rear turn signal has broken off. Too much money for so little enjoyment at this time. I also had to buy a socket to have to replace the peddles.

8 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

HappyRUN RIP OFF

My home flooded; I was in a nearly fatal car accident. I showed these people proof and offered more proof. They said with a 20% restocking fee, we will refund you, send you a return label, and send the bike back, which was unopened.
I mentioned the things that happened to me because that is what prevented me from returning my son's bike (he got another) prior to 14 days. The package came all mangled and just looked like it was not a good fit, then I looked at all the issues people are having.
Didn't feel good about it. Long story short, all the things that happened to people with battery issues, refunds, and runarounds are all the same. It's a playbook. I'm filing a lawsuit and asking to certify it as a class. They can see the same issues over and over. The sun does not shine on companies like this for too long.

1 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Support Has Been Great!

I bought my son the G300 pro from a 3rd party (electricrideco) but even then they have been great about providing support. My son broke a part when he crashed it. I emailed HappyRun directly to ask where I could buy this part, and they immediately shipped one out to me, no charge. I also emailed them a couple times to ask questions and they responded quickly.

12 janvier 2026
Avis spontané

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