ive had a hardhat watch previously and was quite happy with it until it wouldn't read blood pressure etc so I bought a new one and it will not read my blood pressure etc. I have emailed hardhat and th... Voir plus
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Lisez les avis des autres
I purchased the foreman watch and got a confirmation email of the purchase but 24 hours later still no email telling me the order has been shipped. I attempted to contact the support team using the em... Voir plus
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Update I did have a reply from my initial review and I must say the man who took over was brilliant and more than resolved my initial complaint Can’t really give 5 star as my initial review was so... Voir plus
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Awesome Service and Really Happy Overall! Had a small issue with my Hardhat Watch and got in touch with their customer service team. They were super quick to respond and sorted everything out st... Voir plus
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434 avis
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No health readouts
ive had a hardhat watch previously and was quite happy with it until it wouldn't read blood pressure etc so I bought a new one and it will not read my blood pressure etc. I have emailed hardhat and they have made a few suggestions but still it won't read blood pressure etc. Its frustration as you can't talk to someone personally to get answers
26 avril 2026
Avis spontané
Réponse de Hardhatwatches
Hi Peter,
Thanks for your feedback — and sorry to hear you’re having trouble again, especially after your previous experience. I can understand how frustrating that would be.
I’ve personally reached out to you via email so I can get this sorted properly. We’ll organise a replacement for you and make sure you’re looked after.
If you can reply to my email when you get a chance, I’ll handle everything from here.
Johnny
Hard Hat Australia
Potential scam running away with my money
I purchased the foreman watch and got a confirmation email of the purchase but 24 hours later still no email telling me the order has been shipped. I attempted to contact the support team using the email address but was not successful in sending the email as the address thag was provided was not actually a viable email address. I have also attempted to contact someone through the hard hat website and have had no response regarding my order as well. I am losing confidence and am starting to get worried that ive been scammed $200 on this watch. I went through the official website and everything but the lack of correspondence is concerning.
29 avril 2026
Avis spontané
Réponse de Hardhatwatches
Hi Bailey,
Really appreciate you raising this — and I completely understand your concern.
We did have a technical issue with our support email over the past week which affected both sending and receiving messages, and unfortunately it looks like you were caught in that — sorry about that.
I’ve checked your order and can confirm it has been received by our warehouse and is currently being processed. It’s due to be shipped shortly, and you’ll receive tracking details as soon as it’s dispatched.
I’ve also reached out to you directly via email to make sure you’re looked after and kept in the loop.
Appreciate your patience — we’ll get this moving for you.
Johnny
Hard Hat Australia
I purchased the Hardhat Smart watch for…
I purchased the Hardhat Smart watch for $139 .After purchasing I decided to check up on this awesome sounding company . First I noticed the watch I purchased was being sent from Union Lucky Returns a known 3rd party Dropship facility in CHULLORA NSW . This immediately raised alarm bells as it clearly states Hardhat is a Gold Coast family company. My watch arrived and I didn’t open the package , I immediately applied for a refund as they advertise ,” if you don’t love our watch we will refund for 90 days “
I was told there would be a 72 hrs delay because they are busy . This changed and never heard back .
This supposed Gold Coast family business sounds dodgy , bad communications .
I put in for a credit card dispute and was immediately refunded my $139 .Hardhat haven’t acknowledged that they have received my unopened package which I know they received via Aus Post Tracking .
MY ADVICE IS
DO NOT BUY A CHEAP CHINESE WATCH FROM HARDHAT AS THE SAME WATCH IS AVAILABLE FROM BLACKVIEW FOR $71 AND IVE ALSO SEEN IT ON TEMU FOR $40:.
28 avril 2026
Avis spontané
Réponse de Hardhatwatches
Hi there Allen,
Thanks for taking the time to share your experience — I’m sorry to hear how this played out.
Just to clarify a couple of points — we are absolutely a Gold Coast-based business.
In regard to your refund, I can see that this has already been processed, but I do apologise for the delay in communication. That’s not the standard we aim to provide.
On the product side, our watches are manufactured to our specifications and branded accordingly — while there are similar-looking products online, we can’t speak to the quality or legitimacy of those.
I’ve also reached out to you directly via email to follow this up and make sure everything has been properly resolved.
Johnny
Hard Hat Australia
Packaging was simple but the watch…
Packaging was simple but the watch inside was spotless. No scratches, no marks. Exactly what I ordered.
25 avril 2026
Avis spontané
Réponse de Hardhatwatches
Appreciate that, Martin!
Glad to hear everything arrived spot on — that’s exactly how it should be.
Enjoy the watch, mate!
Johnny Hard Hat
Wore it to a work event and someone…
Wore it to a work event and someone asked where I got it. That was enough for me to leave a review.
21 avril 2026
Avis spontané
Réponse de Hardhatwatches
Love that, James 😂
Nothing better than getting asked about it in person — that’s what it’s all about.
Appreciate you taking the time to leave a review, legend!
Delivery was quick
Delivery was quick, maybe 7 days to France. The finish is clean and it feels like it cost more than it did.
20 avril 2026
Avis spontané
Réponse de Hardhatwatches
Appreciate that, Dave!
Glad to hear it landed quick and that the quality lived up to it — that’s exactly what we’re aiming for.
Enjoy the watch, mate!
Hard hat big rig bad dig.
Brought the hard hat big rig for my son for his birthday and only lasted a week before it wouldn't work, received a replacement and not working either. Wouldn't recommend these to any one.
9 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi Michelle,
Really sorry to hear this — especially after already receiving a replacement. That’s definitely not the experience we want for you or your son.
I’ve personally reached out to you via email so I can step in and get this sorted properly for you. We’ll make sure you’re looked after and find a solution that works.
If you can reply to my email when you get a chance, I’ll handle everything from here.
Johnny
Hard Hat Australia
Third watch from this site
Third watch from this site. Each one has been consistent quality. This one might be my favourite so far.
17 avril 2026
Avis spontané
Réponse de Hardhatwatches
Appreciate the continued support, Samuel — third one, that’s unreal!
Love hearing they’ve all been consistent for you, and even better that this one’s your favourite so far. Thanks again for backing us 👊
Cheers,
Johnny
I purchased a 2-for-1 watch package
I purchased a 2-for-1 watch deal and only received one item—the second watch never showed up.
I’ve emailed multiple times and have been completely ignored. Customer service is an absolute joke. No replies, no updates, no accountability.
Then they have the nerve to claim they tried contacting me? That’s complete rubbish. My email works perfectly fine and is checked daily. I’ve even sent another email and, surprise surprise, still nothing.
At this point, this feels like nothing more than a scam. Take people’s money and disappear.
Avoid this company at all costs. I would not recommend them to anyone.
3 avril 2026
Avis spontané
Réponse de Hardhatwatches
Hi Jeremy,
Thanks for your feedback — I’ve taken the time to look into this for you.
I can see our team did attempt to respond earlier, however the email wasn’t successfully delivered as your inbox was full at the time. We’ve since followed up again and requested confirmation of your shipping address so we can get the second watch sent out to you as soon as possible.
Just to reassure you — this isn’t something we’d ever leave unresolved, and we’re ready to get this sorted for you straight away.
Once you confirm your details, we’ll have the second watch on its way without delay.
Johnny
Hard Hat Australia
Got a few compliments wearing this out…
Got a few compliments wearing this out on Saturday. Didn't expect that. Simple watch but it has a presence.
16 avril 2026
Avis spontané
Réponse de Hardhatwatches
Haha love that, Finlay.
They’ve got a bit of presence about them hey! Simple, but they stand out. Appreciate you jumping on board mate 👌
Did it help with the ladies....? Haha. Enjoy mate!
— Johnny, Hard Hat Australia
Not particularly durable at all.
It is important to stress that this review is not aimed at any staff, packaging, postage or anything like that.
I got the sport model in January as the price was good and the both the weight and functionality suited me - although it is important to add that it is very basic and some of the personal health data it gives is just not accurate.
I normally work in some areas where you need something more rugged and this seemed like a no-brainer. Within a few days the bar that holds the strap came out while I was walking but was fortunate to see it. It was an early red flag but I liked it and cracked on. A few days ago the bar snapped completely and that was tha. It hadn't been dropped, hit or whatever else etc and it feels like a let down.
The advert with a track vehicles going over the watches to prove durability just seems a bit amusing now.
15 avril 2026
Avis spontané
Réponse de Hardhatwatches
Thanks for taking the time to write this out, TK — genuinely appreciate the honest feedback.
Really sorry to hear about the strap bar issue, that’s frustrating and not what we want for anyone, especially when you’re relying on it in tougher work environments.
Totally get your point as well — if something’s marketed as tough, it needs to back it up in real use. I'd just like to add that the sports model is not made extra tough like the other watches.
If you’re open to it, shoot me an email at support@hardhatwatches.com.au
and ask for Johnny — I’ll personally jump on this and get it sorted properly for you.
We back our gear and I’d like the chance to turn this one around.
— Johnny, Hard Hat Australia
Ordered on a Monday
Ordered on a Monday, arrived by the following weekend. Looks exactly like the pictures. Simple and sharp.
15 avril 2026
Avis spontané
Réponse de Hardhatwatches
Love that, Demi.
Quick delivery, exactly how it should be. Thanks for the support!
— Johnny, Hard Hat Australia
The weight is what got me
The weight is what got me. Solid on the wrist, not one of those light plastic feeling ones. Good buy.
14 avril 2026
Avis spontané
Réponse de Hardhatwatches
Spot on, David.
We built these to feel solid on the wrist. Glad it’s ticking the boxes for you 👊
— Johnny, Hard Hat Australia
Bought this for my brother and he…
Bought this for my brother and he hasn't taken it off since it arrived. Clean design, nothing overdone. Really happy with it.
13 avril 2026
Avis spontané
Réponse de Hardhatwatches
That’s what we love to hear, Ramona!
Sounds like you nailed the gift — once it’s on, it tends to stay on 😄
Appreciate you backing us!
— Johnny, Hard Hat Australia
Arrived in 6 days to Birmingham
Arrived in 6 days to Birmingham. Strap needed one adjustment and then it sat perfectly. Wearing it daily now.
12 avril 2026
Avis spontané
Réponse de Hardhatwatches
Hi Alex,
Thanks for the review — great to hear it arrived quickly and you’ve got it fitting perfectly.
Even better that it’s getting a solid daily run 👍
Appreciate the support!
— Johnny, Hard Hat Australia
Been wearing this one for about two…
Been wearing this one for about two weeks now. Looks way better in person than in the photos honestly. Gets noticed.
11 avril 2026
Avis spontané
Réponse de Hardhatwatches
Hi Bessie,
Thanks so much for the review — really glad to hear you’re loving it!
They definitely look even better in person, and good to hear it’s getting noticed too 👀
Appreciate the support!
— Johnny, Hard Hat Australia
I bought a H H Watch before easter…
I bought a H H Watch before easter 2026.
Received it last week
Set the watch up paired watch with my S23+ all good.
I could monitor my heart rate over night as i have A F.
2 days later the app stopped working ( it froze) had to go through the whole process again all good except i could no longer see my heart rate over night .
Have unstalled and re installed app twice and still cant see what my heart rate was over night.
Totally unhappy and i guess you get what you pay for
10 avril 2026
Avis spontané
Réponse de Hardhatwatches
Hi Michael,
Thanks for your feedback — sorry to hear you’ve been having some issues with the app, we can understand how frustrating that would be.
If you could please email us at support@hardhatwatches.com.au
And we will take a look at this for you and help get it sorted.
We’ll do our best to get everything running properly for you 👍
— Johnny, Hard Hat Australia
Hardhat Watches Australia - Buyers beware!
I purchased 2x hardhat watches in Nov 2025, and in Feb 2026, one of them stopped working. After 25 emails back and forth hardhat have been extremely difficult to deal with when returning my product to them. Refusing to provide an actual return address, under international postage laws, customers are required to obtain a person's name, company name, a physical address, not a P O Box, and a business phone number. After almost 10 emails, this information finally came through. If you want to return your hardhat watch send it to:
Jim Stevens - Warehouse Manager
Hardhat Watches Australia
19 Wille CT
Ormeau
QLD 4208
Ph: +61075563 9988
None of this information is readily available on their website.
Hardhat informed me that once my product was returned to them, they would process a refund within 48hrs.
My product was delivered to hardhat on the 20/03/2026, and I am still waiting for communication and a refund. My advice to new customers,
Don't buy any products from this company, their service and products are terrible! BTW Johnny, don't bother responding to this I've already dealt with 10+ staff members from hardhat!
4 novembre 2025
Avis spontané
Réponse de Hardhatwatches
Hi Vinny,
We’re really sorry to hear about your experience — and we completely understand your frustration given the back and forth you’ve outlined.
There were clearly some inconsistencies in communication on our end during the process, and that’s not the level of service we aim to provide.
I can confirm that your return has now been received and your full refund has been processed, which should land back in your account shortly depending on your bank.
I’ve also reached out to you directly via email to follow this up personally and make sure everything is fully resolved.
We appreciate you bringing this to our attention — feedback like this helps us improve both our processes and communication moving forward.
— Johnny, Hard Hat Australia
Scam just selling rebranded Chinese tat from AliExpress at 5x the price.
Almost fell for the hard sell on thier website and adverts all over social media..it is currently buy one get one free so 2 watches for £150 for the hard hat foreman. Decided to look on YouTube for some reviews and found they are just cheap rebranded Chinese watches selling for as little as £25 on eBay or AliExpress. So you could buy 5 for the price of the 2 on offer direct from hard hat themselves. Glad I did some research.
7 avril 2026
Avis spontané
Réponse de Hardhatwatches
Hi James,
We appreciate you taking the time to share your thoughts, however we’re unable to locate any record of you as a customer in our system.
We completely understand there are similar-looking products online — this is something that happens across most industries. What we can stand behind is the quality of our watches, our manufacturer’s warranty, and our money-back guarantee, which are all part of purchasing directly from us.
Our products are also Hard Hat branded and stamped into the casing, and backed by ongoing customer support, which isn’t something you’ll receive from copycat, unknown third-party sellers.
If you do have any genuine questions about the product, we’re always happy to help — feel free to reach out to our team anytime.
— Johnny, Hard Hat Australia
Absolute Terrible Customer Service
My partner brought me a watch as a gift. They are meant to be rated IP68 Standards for water, so roughly 30mins. I literally dove into a river and surfaced and the watch decided water was too much and kicked the bucket. Started spazzing out and then fully died. Decided hey it is still under the 90 returns and the warranty. I will reach out the company. Took them 2 weeks to respond to my email and then they asked for generic photos and videos... fair enough. Replied with the information. Waited another week and a half, sent a follow up email. They sent me another generic please submit photos and videos of the watch... I had already sent those. I sent them again. Almost 2 weeks later and still waiting on a reply. So terrible customer service and will be reporting to ACCC. Do not buy as it is just doesn't meet any of its own standard. This is still an ongoing issue that is yet to be resolved.
22 mars 2026
Avis spontané
Réponse de Hardhatwatches
We’re really sorry to hear about your experience — especially the delays and repeated requests for information.
That’s not the level of service we aim to provide, and we completely understand your frustration.
I’ve personally looked into this and can see where things have broken down in communication on our end — that’s on us.
I’ve reached out to you directly via email so we can get this sorted properly for you straight away. We’ll make sure this is resolved as quickly and smoothly as possible.
Thanks for bringing this to our attention — we genuinely appreciate the feedback and the opportunity to fix it.
— Johnny, Hard Hat Australia
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