Really disappointed with the Hard hat Big Rig. Had problems with my first one having a mind of its own and flicking through screens, couldn't use the touch screen. contacted them, all seemed good, w... Voir plus
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I 100% rate the team at HardHat for their customer service and product. I didn’t need the 🍏 hype of an overly expensive watch. HardHat has all the functionality in a smartwatch and stands up to its... Voir plus
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Ordered hard hat watch and it arrived. EXTREMELY dissapointed as. POOR QUALITY, Straps are thin. Very Lightweight, watch icons/features nothing special really. A Total rip-off, Not worth the price. S... Voir plus
L'entreprise a répondu
Bought this around June 30, 2026, before a camping trip and it honestly impressed me. Good size, great battery life, and I’ve been using it daily on road crew work and weekends. GPS is solid, notifica... Voir plus
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Bought mine and loved it
Bought mine and loved it. Few days later screen glitches out. Won't stay on watch face i choose. Screen won't respond to touch. Big white line through center. Keeps flickering to random apps. Overall disappointment as advertised as tough and sturdy.
23 juillet 2026
Avis spontané
Réponse de Hardhatwatches
Hi Michael,
Thank you for taking the time to leave your feedback.
I'm really sorry to hear you've experienced these issues with your watch. What you've described certainly isn't the experience we want any of our customers to have.
I've tried searching our system using your name but unfortunately haven't been able to locate your order, so I'd really appreciate the opportunity to look into this further.
Could you please send us an email at support@hardhatwatches.com.au and ask for Johnny. I'll personally investigate your order, get to the bottom of what's happened, and do everything I can to get this sorted for you.
I look forward to hearing from you.
Cheers,
Johnny
Hard Hat Watches
the best customer
These guys have the best customer service I have ever seen. Sent an email this morning with a problem and same day a few hours later problem solved. Couldn’t be happier
23 juillet 2026
Avis spontané
Réponse de Hardhatwatches
Hi Andy,
Thank you so much for the awesome review!
It really means a lot to hear that. We pride ourselves on looking after our customers, so it's great to know we were able to get your issue sorted quickly.
We appreciate you taking the time to share your experience, and we're always here if you ever need a hand with anything in the future.
Thanks again for supporting Hard Hat Watches!
Cheers,
Johnny
Hard Hat Watches
DO NOT WASTE YOUR MONEY.
DO NOT WASTE YOUR MONEY.
WATCH 1 - ORIGINAL - DIED AFTER 7 MONTHS NO SOLUTION FROM BUSINESS
WATCH 2 - BIG RIG - FAILED WITHIN 3 WEEKS - REPLACEMENT SENT BUT NO TRACKING PROVIDED UNTIL CONSTANT FOLLOW UP
WATCH 3 - REPLACEMENT FAILED IN 2 WEEKS
ALL 3 WATCHES RETURNED AND HAVE NOT BEEN COLLECTED FROM POST OFFICE BOX.
HONESTLY PAY EXTRA FOR A QUALITY REPUTABLE BRAND.
23 juillet 2026
Avis spontané
Réponse de Hardhatwatches
Hi Melissa,
Thank you for taking the time to leave your feedback.
I'm genuinely sorry to hear about your experience. I completely understand how frustrating it must have been to experience issues with multiple watches and to feel like the process wasn't as smooth as it should have been.
I've actually found your previous correspondence with us, and I'm going to reach out to you personally via email because I'd really like the opportunity to review everything from the beginning and see what we can do to make this right.
If for any reason you don't receive my email, please feel free to contact us directly at **[support@hardhatwatches.com.au](mailto:support@hardhatwatches.com.au)** and ask for **Johnny**. I'll personally look after your case.
Thanks again for your feedback, and I hope we can work towards a resolution.
Cheers,
Johnny
Hard Hat Watches
Wouldn't buy again or recommend
Wouldn't buy again or recommend. After being wowed by all the adverts I saw, I suprised my husband with one for his birthday. Understandably I bought this in advance. He has only used this for about 4 months and its broken already. The screen does not work at all.
14 juillet 2026
Avis spontané
Réponse de Hardhatwatches
Hi Lisa,
Thank you for taking the time to leave your feedback.
I'm really sorry to hear your husband's Foreman watch has developed an issue after a few months of use. I completely understand how disappointing that would be, especially as it was purchased as a birthday gift.
I've been able to see that we've been in contact with Anthony regarding the watch and have been working through some troubleshooting steps before discussing the available options.
We genuinely appreciate your feedback and value every customer.
I have also emailed your partner personally to help rectify this. I've messaged to offer a substantial discount as a gesture of goodwill.
Cheers,
Johnny
Hard Hat Watches
3 weeks and still not been delivered
It’s been 3 weeks and I still haven’t received the HH smart watch. They sent me a link, when I reached out via email, to track the shipment but it just says it’s in China. I don’t think I’m getting the watch. £70 down with no product, nice👍
16 juillet 2026
Avis spontané
Réponse de Hardhatwatches
Hi Ciaran,
I'm really sorry to hear you've had this experience.
Three weeks is certainly longer than we'd expect, and I completely understand how frustrating it is when your tracking hasn't updated as you'd hoped.
I'd really like the opportunity to look into this personally and find out exactly what's happened with your order.
Could you please send us an email at **[support@hardhatwatches.com.au](mailto:support@hardhatwatches.com.au)** and ask for **Johnny**? I'll personally investigate your shipment and work with you to get this resolved as quickly as possible.
I look forward to hearing from you.
Cheers,
Johnny
Hard Hat Watches
Hard Hat Big Rig
Amazing customers service. The hard hat Big Rig is one incredible watch!!
Unfortunately the watch strap broke but with a quick email and a few photos of how it broke, I was reassured that this is not the kind of problem they face often with their (in my own opinion) high quality watches!
The customer communication has always been amazing, even before I bought the watch. Any questions I’ve had they are happy to answer!
The 1 year warranty that comes free with the watch clearly shows they do not expect damage or else they would be willingly loosing money.
Very happy customer!
12 juillet 2026
Avis spontané
Réponse de Hardhatwatches
Hi Charlotte,
Thank you so much for taking the time to leave such an awesome review!
We're sorry to hear your strap broke, but we're really glad we were able to get it sorted quickly for you. We know how important it is to stand behind our products, and making the warranty process as easy as possible is something we take a lot of pride in.
It also means a lot to hear your kind words about our customer service. We genuinely enjoy helping our customers, whether it's answering questions before they buy or supporting them afterwards.
Thanks again for your support and for being part of the Hard Hat community. We hope your Big Rig continues to serve you well on and off the job site!
Cheers,
Johnny
Hard Hat Watches
This is my second review
This is my second review. I got sent out a new big rig as my previous one broke. And just over a week later the second one’s screen touch doesn’t work.
There just cheap Ali baba watches with no real strength to them. Were sold them as tough Aussie watches but there not. Cheap crap drop ship. No return postage…cos there’s no where to send it to.
Horrible watches don’t waste ur money and get fooled by all the ads
4 juillet 2026
Avis spontané
Réponse de Hardhatwatches
Hi Nick,
Thanks for taking the time to leave your feedback.
I'm genuinely sorry to hear you've had issues with both your original watch and your replacement. That's certainly not the experience we want any of our customers to have.
I'd also like to clarify one point in your review. Hard Hat Watches are not Alibaba or dropship products. Every Hard Hat watch is designed by our team here in Australia specifically for hardworking tradies. They are exclusive to Hard Hat Watches and can't be purchased on Alibaba.
I'd really appreciate the opportunity to help resolve this for you. Please email our support team and ask for Johnny. I'll personally look after your case and work with you to find a solution you're happy with.
We genuinely value all feedback and are committed to supporting our customers when things don't go as planned.
Cheers,
Johnny
Hard Hat Watches
Don't Buy a Hard Hat Big Rig Watch..
Bought a Hard Hat Big Rig Watch... Arrived quickly & started off great... Battery life is fantastic but that's about the only positive... After a week it started to flicker onto random screens, beeping & vibrating... After contacting Hard Hat the watch was replaced under warranty... The watch sat at my local post office for 16 days because they never contacted me with a con-note & kept saying it was with their warehouse team... New watch Arrived & here we are a week later with a similar problem...
I would not recommend buying a Hard Hat Big Rig Watch
3 juillet 2026
Avis spontané
Réponse de Hardhatwatches
Hi Adrian,
Thanks for taking the time to leave your feedback.
Firstly, we're sorry to hear you've had this experience. We completely understand how frustrating it would be to have an issue with both your original watch and the replacement.
I've actually reached out to you personally via email because I'd really like the opportunity to make this right. My name is Johnny, and I'd be more than happy to organise another replacement and personally oversee the process to ensure you receive a watch that performs as expected.
At Hard Hat Watches, we stand behind our products and our warranty, and while electronic devices can occasionally develop faults, what you've experienced certainly isn't the experience we want our customers to have.
Please reply to my email, or if you don't receive it, contact us directly and ask for Johnny. I'll make sure we get this sorted for you.
Cheers,
Johnny
Hard Hat Watches
Bought this around June 30
Bought this around June 30, 2026, before a camping trip and it honestly impressed me. Good size, great battery life, and I’ve been using it daily on road crew work and weekends. GPS is solid, notifications are quick, and it feels tougher than watches that cost way more. Shipping was fast since it’s an Aussie company, and customer support replied really quickly and helpfully.
28 juin 2026
Avis spontané
Réponse de Hardhatwatches
G'day Erika,
Thanks heaps for taking the time to leave us a review. Really appreciate it!
Awesome to hear the watch has been pulling its weight on your camping trip, on the road crew, and over the weekends. That's exactly what we build them for—something tough, reliable, and ready for whatever you throw at it.
Glad the GPS, battery life, and notifications have all been spot on, and cheers for the kind words about our shipping and customer support too. We do our best to look after our customers.
Thanks again for backing an Aussie business. Hope the watch keeps serving you well for years to come!
Cheers,
Johnny
Hard Hat Watches
Watch lasted 3 days before glitching
Watch lasted 3 days before glitching, apparently 5 atmospheres water proof doesn’t apply to shower proof (big rig)
Can’t really comment much more as watch can’t be used
Incredibly difficult to deal with re refund
I would warn anyone to approach these with extreme caution
9 juin 2026
Avis spontané
Réponse de Hardhatwatches
Hi J,
I'm really sorry to hear about your experience. That's certainly not what we want for any of our customers.
I'd really appreciate the opportunity to personally look into what's happened and see what I can do to make things right for you.
Could you please send us an email at support@hardhatwatches.com.au and ask for Johnny? I'll investigate your case personally and do everything I can to help resolve this for you.
While the vast majority of our watches perform exactly as intended, technology can occasionally develop faults, and when that happens we genuinely want the opportunity to fix things for our customers.
I look forward to hearing from you and hopefully turning your experience around.
Cheers,
Johnny
Hard Hat Australia Pty Ltd
Complete and utter rubbish
Complete and utter rubbish. Stopped working, started working , stopped working and so on. The information provided was hopelessly inaccurate even the time ? Hardhats customer service is non existent and when I tried to return my watch they put obstacle after obstacle in front of me. Eventually I did a charge back with my bank. If anyone wants a watch that doesn’t tell the time buy one from toys r us not from Hardhat
19 juin 2026
Avis spontané
Réponse de Hardhatwatches
Hi Tony,
Thank you for taking the time to leave your feedback, and I'm genuinely sorry to hear about your experience.
This certainly isn't the level of service or product experience we aim to provide. I'd really appreciate the opportunity to personally look into what happened and see if there's anything we can do to help turn your experience around.
Could you please email us at support@hardhatwatches.com.au and ask for Johnny? I'll personally review everything from your order through to your previous correspondence and do my best to find a suitable resolution for you.
I look forward to hearing from you.
Johnny
Hard Hat Australia Pty Ltd
Bought myself a Big Rig and absolutely…
Bought myself a Big Rig and absolutely loved it... for about a week.
Unfortunately, it then slowly started losing functions. The swipe function stopped working, it became glitchy, the heart rate monitor failed, the push-down function stopped responding, and the worst part was that it started setting its own alarms that would go off throughout the night. Because the functions weren't working properly, I couldn't even turn them off.
I reached out to customer service and, to their credit, they agreed to send me a replacement, which I appreciated. Sadly, the exact same thing happened with the replacement. It worked well for close to a week before it also started losing functions in the same way.
This time, I contacted them requesting a refund, as I'd lost confidence in the product. I was optimistic that the first watch was simply a random defect, but having two fail in exactly the same way has completely turned me off the brand.
Even more disappointing, they now seem to have stopped responding to my emails altogether and have effectively ghosted me.
Poor product and, sadly, even worse customer service. I should have come here and read the reviews first, because it seems I'm far from the only person to have had this experience.
17 juin 2026
Avis spontané
Réponse de Hardhatwatches
Hi Andy,
Thank you for taking the time to leave your feedback, and I'm genuinely sorry to hear about your experience.
That's certainly not the experience we want any customer to have, especially after we had already sent a replacement. I'd really like the opportunity to personally look into what has happened here, including why you haven't received a response to your recent emails.
Could you please send us an email at support@hardhatwatches.com.au and ask for Johnny? I'll personally handle your case from start to finish and do everything I can to help rectify the situation for you.
While technology products can occasionally develop faults, it's certainly not the standard we strive for, and I'd appreciate the chance to make this right.
I look forward to hearing from you.
Johnny
Hard Hat Australia Pty Ltd
This watch isnt as it seems
This watch isnt as it seems. It is not unbreakable or durable. In 18 months the strap broke and then it completely just stopped working. When I contacted customer service they offered me a discount the same as their advertised one. They ended up contacting me and offered a replacement.
17 juin 2026
Avis spontané
Réponse de Hardhatwatches
Hi Erin,
Thanks for taking the time to leave a review, and I'm sorry to hear about your experience.
While we're pleased your watch lasted 18 months, we completely understand your frustration with both the strap issue and the watch eventually stopping working.
I've actually sent you an email personally to see what we can do to help turn this experience around for you. We genuinely value our customers and would love the opportunity to make things right.
Please keep an eye on your inbox, and I look forward to speaking with you soon.
Cheers,
Johnny
Hard Hat Australia Pty Ltd
Be cautious if buying from the UK
Be cautious if buying from the UK - I tried to return this product as website states 90-day money back guarantee but I struggled send this watch back to Australia due to the Australian customs.
Two different Post Office workers informed me that a watch is declared as jewellery and therefore I cannot send this back. After finally finding a lady who would return this for me (family friend), it would have cost £30+ then with the return handling fee from HardHat of $24.99 it wasn't worth the return.
After emailing the support team, a £50 refund and to keep the watch was agreed.
Customer Service was good but with time difference, took a while to arrange.
Review is not a reflection on the product itself - we have not used it. I originally bought it for my husband for his birthday but he doesn't like how big the watch is (Big Rig).
9 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi Cassie,
Thank you for taking the time to leave a review and share your experience.
Firstly, we'd like to apologise for the frustration you experienced during the return process. Unfortunately, there was an error on our side regarding returns from the UK, and we understand this made what should have been a straightforward process much more difficult than it needed to be.
We also want to clarify that our money-back guarantee is genuine, and we do not charge fees that prevent customers from accessing that guarantee. In your case, we understand the international shipping complications and customs issues created unnecessary hurdles, and we're sorry for that.
We're pleased we were able to reach a resolution with you directly, but we acknowledge the process took longer than it should have, particularly with the time difference between the UK and Australia.
I've also sent you an email personally to see if there's anything further we can do to help and to ensure you're completely looked after.
Thank you again for your feedback, as it helps us improve our processes for international customers.
Johnny
Hard Hat Australia Pty Ltd
I bought a hard had watch,waste of moneyupon finding…
I bought a hard hat watch,upon finding the Bluetooth connection I found the watch was exactly the same model as one at half the price, advertising that a car can drive over it and not have the glass crack is misleading!.I gently knocked the watch twice in one day and the glass cracked.i won't be buying again
12 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi Scott,
Thank you for taking the time to leave a review.
I'm really sorry to hear you've had a disappointing experience with your Hard Hat Watch. Unfortunately, I haven't been able to identify your order or locate your details from the information provided in the review.
Could you please send an email to support@hardhatwatches.com.au and ask for me personally, Johnny. I'd genuinely like the opportunity to look into this further and see what we can do to help resolve the issue for you.
While technology products can occasionally develop faults, we take these matters seriously and always do our best to assist our customers and find a fair outcome.
I look forward to hearing from you and hopefully turning this experience around.
Cheers,
Johnny
Hard Hat Australia Pty Ltd
I purchased this so called super watch
I purchased this so called super watch. I couldn’t pair it with my phone. Once paired it lost connectivity! The battery life lasted for 3 hours. No volume! No messages !
I contacted the company by email, it took them ages to respond! They told me to email their customer service to sort out any issues! They couldn’t help me with my first email! This company offers no after sales service! Only communication is via email! Save your money and give them the flick! My watch ended up in the bin!
1 janvier 2026
Avis spontané
Réponse de Hardhatwatches
Hi Horace,
Thank you for your feedback. We're sorry to hear about the experience you've had with your Hard Hat Watch.
After receiving your email, our support team responded with troubleshooting steps and requested further information so we could investigate the issues you were experiencing. Unfortunately, we never received a reply, so we weren't able to continue assisting or determine whether the issue was related to the watch itself or a setup/configuration problem.
I have now personally reached out to you via email to see if we can still help resolve this matter. We'd genuinely appreciate the opportunity to investigate the concerns you've raised and work towards a positive outcome.
While technology products can occasionally experience faults, we take all customer feedback seriously and always do our best to assist when issues are reported.
Please keep an eye on your inbox and feel free to reply to my email directly.
Kind regards,
Johnny
Hard Hat Australia
Purchased the HardHat Foreman and it…
Purchased the HardHat Foreman and it was ok for general use. Good looking watch and I’m impressed with the scratch proof casing. Although being advertised to withstand outdoor conditions including beach conditions I’m a bit disappointed. One day being exposed to beach conditions and the screen doesn’t respond to touch making it now completely useless other than to keep track of time.
Fairly decent budget watch but not strong enough for any outdoor enthusiast.
8 juin 2026
Avis spontané
Réponse de Hardhatwatches
Hi Anthony,
Thank you for taking the time to leave your review and for sharing your experience.
I'm glad to hear you were happy with the overall look of the watch and the durability of the casing. However, I'm sorry to hear about the touchscreen issue you've experienced after exposure to beach conditions.
While these situations are uncommon, technology products can occasionally develop faults and we certainly understand how frustrating that can be.
I've already looked into your case and have added you to our replacement list so that a replacement watch can be sent out as soon as possible.
We genuinely appreciate your feedback as it helps us continue improving both our products and our processes.
Thank you again for your support, Anthony, and we look forward to getting this sorted for you.
Johnny
Hard Hat Australia
Foreman aka C29- fails to log steps
Foreman aka C29- fails to log steps, heart rate monitor not accurate- was given as a gift I feel bad because they wasted their money - I am skeptical on any 5 star reviews on these because when i looked at reviews and videos by real people none were good- disappointing
8 juin 2026
Avis spontané
Réponse de Hardhatwatches
Hi Nature,
Thank you for taking the time to leave your feedback, and I'm sorry to hear about your experience.
I have tried searching our system but unfortunately I have not been able to locate an order or contact details that match your review. If you could please email us at support@hardhatwatches.com.au and ask for Johnny, I would genuinely like the opportunity to look into this further and see what we can do to help rectify the situation for you.
While the vast majority of our customers have a positive experience with their watches, technology products can occasionally develop faults, and when that happens we always do our best to assist and find a resolution.
In regard to the reviews, all reviews on Trustpilot are submitted by real customers and we certainly don't want anyone to feel disappointed with their purchase. That's exactly why I'd appreciate the chance to investigate your concerns and work towards a solution.
I look forward to hearing from you.
Johnny
Hard Hat Australia
Do Not Buy the Hard Hat Apprentice Kids Watches
I purchased two of the hard hat apprentice kids watches (both were faulty and couldn’t sense the SIM cards) with the expectation that I was buying a genuinely Australian-branded, Australian-engineered product.
However, upon receiving and testing them, I was disappointed to find that both the watch and its companion app appear to be of relatively low quality and bear a striking resemblance to generic smartwatches readily available through Alibaba and similar wholesale marketplaces.
As a company that markets itself as Australian-owned and engineered, I expected a product that reflected a greater level of originality, quality, and distinction from mass-produced alternatives. Discovering what appears to be a packaging only rebranded generic and faulty product has left me feeling misled and disappointed.
They are essentially useless due to the SIM card fault. I’m currently in the process of seeking a refund. I hope it’s a quick and easy resolution which would be a somewhat redeeming factor. I will come back to edit in that case.
3 juin 2026
Avis spontané
Réponse de Hardhatwatches
Hi Vanessa,
Thank you for taking the time to leave your feedback, and I'm genuinely sorry to hear about your experience.
This is certainly not the experience we want for our customers, especially when purchasing a product for your family. We take reports like this very seriously and understand how frustrating it would be to receive two watches that aren't functioning as expected.
I've reviewed your case personally and have already processed a full refund for you. In the interest of making this as quick and hassle-free as possible..
I've also sent you an email directly to discuss the issue further and provide some additional information regarding SIM card compatibility that may be helpful, and your refund process.
Again, I sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
Johnny
Hard Hat Australia
Bought this as a backup watch and it…
Bought this as a backup watch and it ended up being the one I reach for most mornings. Says something.
4 juin 2026
Avis spontané
Réponse de Hardhatwatches
Hi David,
Thanks for the fantastic review!
We absolutely love hearing stories like this.
When a watch starts out as the backup option and ends up becoming the one you wear every day, that's probably one of the biggest compliments we can receive.
Really appreciate your support and we're stoked the watch has earned its spot.
Thanks again for being part of the Hard Hat family!
Cheers,
Johnny Hard Hat
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