Harperandlane Avis 

Cheap quality, difficult to return, customer has to pay return shipping to China. This is a scam!

I ordered a shirt and it was not even close to what was described or pictured. Super cheap fabric, blurred colors, etc. Terrible! I followed the directions to send an email requesting a return authorization. No answer. I have now sent 4 emails over the last few weeks requesting a return, and I have subsequently timed out on their return policy! totally unacceptable. never again.

Everything went wrong with this company. It took a very long time to get my order. The two tops I ordered were nothing as described on website and expensive compared to simular items from Amazon. I am still in the middle of trying to get a refund. With every email I send to get a return started they send me an Ai reply. There has been four now. First they offered to let me exchange. Second they offered me a discount on my next order. Third they offered me 50% return and I could keep the items. Fourth they said It would cost thirty dollars to send back and gave me an address in China. My last email I told them it was false advertising and I wanted a full refund with no shipping return costs. We'll see what happens. I thought Harper and Lane were a long time reputable business selling high quality women's clothing. So far I'm out $110 dollars. I wish I could post a picture here to show how bad my order is.

These are cute but absolutely do not stay on your foot. Size is correct but they are impossible to keep on with the strap on the back. Waste.

WARNING DO NOT BUY ANYTHING FROM THESE PEOPLE. OMG. This is the most dishonest, manipulative retail company I have ever dealt with.
Terrible quality and now wants me to send photos side by side with my personal shoes to show the defects in theirs? OMG. Will fight to the bitter end to get my money back. Filing complaints with BBB and warning people everywhere possible. How can these people still be in business?

Do not order I paid 79 dollars and shoes are wrong size. Cheaply made and return process seems impossible! Do Not order

The quality poor. Reached back to them day after getting order and they are giving every excused for not allowing me to return and get refund. Their web page clearly states that returns are allowed with in 30 days of receiving and if not used and in original package. Dress not used as the fit is horrible, in its original package and reached out to them 1 day after receiving.

Really less than a 1 star. I wish I had did my homework. Was sent the wrong dress that looked like it came from goodwill. Horrible. I sent picture as asked, then was told I could keep the dress for a partial return- said no, then was told could get back a full return if I sent it back to China, said no. Was given an address in CA. Sent to there 9/22 for $11. Have contacted them several times with USPS tracking #. Still nothing.
They should not be in business. So out $54+ and $11 shipping. Crooks. I have learned a cruel lesson! Should have been sent a shipping label immediately when the wrong dress was sent and a full refund!

Ordered the Aurora Flowy Maxi Dress!!

What I ordered and what I received were two different things. They have this scam mastered. The clothing pictures and initial reviews that you see are motivating. However, the product received looks nothing like the item promoted. I wish that I could post pictures. They communicate with you by email. The return fee is exorbitant. In lieu of that, they offer you a "remake" of the product for another $30 or so to cover shipping. We settled on a 70% refund to my PayPal account, which I never received. Thank God, I was able to get a refund through Paypal given my account structure.

I ordered the dress August 26th and received it within 10 days. I COMMUNICATED WITH THE COMPANY VIA EMAIL SEPTEMBER 12TH AND 13TH.

Oh boy! Looks like I'm out $90. 2 pairs of shoes...way too small and very cheap! Not even worth $2. Took a month to get.... I should have looked at reviews first. Sent pics they asked for but after reading these reviews it looks like this is a real scam and I'll never get my money back. Stay away!

Would give zero stars if possible. I ordered shoes on October 5, 2025. On October 13 I got a email saying they would be here by October 17. The shoes should have been here by now. The website I ordered from and the tracking number no longer exist. How much money is this company scamming from people, I wonder.

I would give 0 stars if I could. These guys lie about their 30 day return policy. They jerk you around asking for photos and details of what you don't like about the items and won't give you information to do the return. DO NOT USE THEM EVER! UNLESS YOU WANT TO LOSE YOUR MONEY.

First of all Harper/Lane should be honest with their costumers. You are one of the worst companies we have ever ordered from, and your return policy sucks. Your such a con job, so dishonest and your clothes feel like cheap toilet paper. I ordered a top which looked really nice, when l got it the material was totally different and very cheap and size was large. I had to take a picture of the blouse l ordered next to a top of mine for comparison and send to them. They offered me 50% back on the top and said l could keep the blouse l ordered. They came from China by the way. It actually deserves a O.
DO NOT ORDER FROM THIS COMPANY!!!

Please do not fall prey to this websites designs. They are knockoffs with the worst quality I haw ever seen. Their wool jackets are paper thin. The stitching is completely off. Their customers service is robotic sending you pre-rehearsed emails. NO REFUNDS, they offer you a percentage off and ask you to donate their junk. They need to be shutdown. DO NOT WASTE YOUR HARD EARNED MONEY!

SCAM DO NOT GET TAKEN.

The handbag is sturdy enough for everyday use.

The previous posts state the problem exactly. The order arrived and it did not fit the way the picture illustrated. I asked to return via the email provided and instead of sending me a return address, they asked me to send a picture to compare how it fit me with something “comparable.” I stated I just want to return it as it is no longer needed. The reply was that it would have to be shipped to China so it would be better for me to keep it and receive a 20% refund. I then said no that I would like to return and at a minimum would expect a full refund and no less than 50%. I did not get any further response to the request to send it back, just an email stating I was refunded 50%.
I do not trust the company and the product was very poorly made!

Ordered Raelynn waterproof boots. Arrived 1 month later. Reek of petroleum. The 'waterproof' material is cheap dime store rubber. Looks nothing like photo. Currently disputing the charge with my cc because their customer service has provided 3 unacceptable return options:
1. A 20% refund and 'I get to keep this toxic product'
2. I can order another product and pay an additional $12+ for shipping
3. Return the product and pay $30+ shipping

DO NOT PURCHASE ANYTHING FROM THIS COMPANY

🚫 Do NOT order from Harper & Lane 🚫
I bought the “Sally Waterproof Ankle Shoes” for $79.90, advertised as marked down from $160. The pictures on their website showed high-quality leather boots — what I received looked nothing like that. The shoes were poorly made, cheap, and not waterproof at all.
The website boasts a 30-day return policy, but after I complained, I learned the truth: they only offered me 50% back if I kept the shoes, or else I’d have to pay $30+ to return them to China. This was never made clear before purchase.
This is misleading advertising and deceptive returns policy. I’ve filed a PayPal dispute and submitted a formal report to the Dutch consumer authority (ACM).
Shoppers deserve transparency and honesty. Save your money and avoid Harper & Lane.

I purchased an Athletic "Orthopedic" shoe size 8 for $50 & received a very cheap pair of athletic shoes, size 11. Company was very polite when I requested to return. They informed me that I would need to send the shoes back to their warehouse in China and pay the shipping cost, which would be about $30. They offered me a 20% refund (about $10) which I finally ended up taking because I was sick of the numerous emails back & forth & their polite manner of scamming me. I should have checked their reputation online before ordering. My fault! I'm now out of $40 & have a pair of cheap shoes that don't fit me.