Harron Homes Avis 1 586

We’re extremely happy with the service from Harron Homes and have had a great experience moving into our new build home just before Christmas.

Natalie has been absolutely amazing throughout the entire process. She kept us regularly informed on the progress of the build, including sending photos, and was always available to answer any questions we had. Her communication and support really made the whole journey feel smooth and stress-free.

We’ve also been very impressed with the site manager, Rowan, who has been quick and responsive in addressing the inevitable snags that come with a new build. Everything has been handled efficiently and professionally.

Overall, it’s been a fantastic experience and we can’t thank Natalie and Rowan enough for making the whole process so easy. We wouldn’t hesitate to recommend Harron Homes.

I am writing this as a home owner of Harron Homes, we purchased a Bourton property in summer 2024. Since the grace period of one week to raise snags, we’ve had nothing but problems. Firstly I raise the most important issue which is the temperature in our home, as all parents, or expected parents you will be aware of the safe sleep guidelines, we have a massive issue with our two bedrooms above the integral garage being absolutely freezing despite what we do to try and keep these warm, however the main issue being the upstairs thermostat being in our main bedroom, this results in the bedroom being sometimes up to 5 degrees different, to the rest of upstairs, we know this due to having other room temperature reading devices, they do not provide TRV’s on radiators they believe to be close to the thermostat meaning you have no control over the temperature of the radiators within your home but also that the thermostat system does not trigger the heating system, which has resulted in either our child waking from being too cold, getting constant illnesses or over heating as the only way we can get the heating to come on is if we raise our room temperature to over 23 degrees and have a window open all night, as I am Postpartum, recovering from a emergency c-section you can only imagine the amount of illnesses I get with a weaken immune system but most importantly the percentage increase for the risk of SIDS. We have had two inspectors come into our property who have raised to us they have had a number of complaints regarding the thermostat location and how they’ve insisted for them to change the location either to a hallway or the coldest bedroom to help resolve this issue. They have refused. We have raised this issue to Harron homes and given a few options we’d be happy with, moving it a half a meter into the hallway, provide a portable thermostat, or provide us TRV’s so we can adjust our radiator, they’ve responded given us plenty of excuses and refusing to rectify this issue, as they say we were made aware that our property had a bedroom thermostat. To anyone who doesn’t have children this isn’t an issue but once you have a child, following the guideline for their safety it becomes a massive issue and concern. We have had issues with, patio door handles coming off, skirting boards chipping massive chunks of wood away, our front garden ripped up and moved the boarder back, which has now resulted in dead grass and hedges which was unsalvageable, a bath which has cracked for no apparent reason which also a workman confirmed he doesn’t see how that has happened and should of been replaced, it costs them £80 for a replacement bath which they refuse the to change and will only provide a cosmetic repair. The list is endless, I could go on and on but I don’t want to take away from the fact that I desperately stress anyone considering wanting to purchase a Harron home house, who have children, want children or even look after children on a regular basis to avoid at all costs.

My wife and I recently moved into one of the homes at the De Maulay development and had a very positive experience with Harron Homes throughout the process. We worked closely with Alison, who was our main point of contact. She was instrumental in enabling us to view properties in the first place, particularly following the retirement of Jeannete, whom we had originally contacted.

Alison was consistently friendly, approachable, and professional, and she truly embodies the caring nature of both herself and the company she represents. During the construction of our home, the site manager, Paul, took the time to show us the different stages of the build—something we had never experienced before and greatly appreciated.

Even after we moved in, both Alison and Paul visited to check that everything was going well, which speaks volumes about their commitment to customer care. It is a shame that buying a home is not something you do more often, as we would happily choose Harron Homes again.

Thank you once again for all your help.

Gustavo and Kirsty

Had a problem with sewers backing up affecting at least 4 houses between Xmas and New Year. Harron Customer Service manager was amazing and sorted everything out for us at very short notice. Thank you for taking care of us

We moved into our new home at Shipley Lakeside a couple of months ago and couldn’t be happier with our Harron Homes journey. From our first meet with Charlotte in the show room to the after purchase care received from Rich, Jamie and the rest of the site team, they’ve all been fantastic.

We went through the part exchange process of our old property which took away so much of the stress of moving. Harron’s recommended mortgage brokers and solicitors were both a dream to work with.

We can’t thank the team enough for their knowledge, professionalism and kindness. Charlotte even sends you weekly progress pics as your home is being built so you feel connected to the journey.

We’d highly recommend purchasing from this great team at this beautiful location!

On a bit of a whim, we decided to take a look at the Windsor show home, and from the moment we stepped in, we instantly fell in love! Charlotte was there to guide us every step of the way and helped us choose the Nidderdale. The entire process has been so smooth, all thanks to Charlotte’s support. She kept us updated throughout through our personalised WhatsApp Group, always answering any questions we had with honesty and clarity. We truly felt taken care of, and the whole experience was stress-free. Highly recommend working with Charlotte if you're considering a new Harron home!

A year ago we started the process of looking into a new build home. Harron homes caught our eye because the house designs are attractive and have character to them. When we found our ideal area our site manager Ann was absolutely fantastic in helping us get set up going above and beyond to help us land our dream home and she was always available to ease any worries, answer questions and generally just being an amazing person to work with.

The home itself is built extremely well and all our choices have been met, and since moving in we have had no issues with anything. The move has been practically seamless and even with it being so close to christmas the site team have been amazingly present to check in and make sure that we are doing well.

From our initial drop in to the show home at Shipley Lakeside moments before closing, Charlotte made us feel incredibly welcome and took the time to give an overview of the site and show home, and booked us straight in for a viewing of available plots. Each meeting since has been a pleasure and Charlottes knowledge and customer service have been outstanding. This has given us a real trust in Harron Homes and assured us we have chosen the best developer for us. The development itself is stunning and we can’t wait to walk our dogs around the lake! Thank you so much Charlotte, you are an absolute star!

We had an amazing experience with Ann at Brierley Heath. From the very beginning of our journey through to being in our fabulous home now for a month, she has been incredibly helpful, caring, and kind. Ann genuinely cares about people, and that really showed in everything she did for us. She was always approachable, attentive, and willing to help whenever we needed support or advice. Thanks to her dedication and support, we now have a beautiful forever home for our family. We are truly grateful for everything she has done and couldn’t have asked for a better sales representative.

We have been very impressed with Harron homes and would recommend them highly!

Moved into our new home at Laughton Gate a week ago. We are really pleased with our new home. The whole team have been great, but Josh is particularly worthy of mention, a real asset to the company & guided us along every step of the way.

I am writing this not merely as feedback, but as a severe warning to any potential buyer considering a part-exchange deal with Harron Homes. My experience purchasing a four-bedroom property at Chariots Keep was not just disappointing—it was a systemic failure resulting in five months of my life being wasted and my family being left in limbo.

The process began with the smooth agreement of a full part-exchange, establishing an October completion date—a date we confidently relayed to the purchasers of our existing home. The machinery ground to a halt in September when our dedicated sales advisor vanished without notice. This was followed by a protracted, agonising six-week period of absolute corporate silence. No handover, no updates, just a blank wall of non-communication that left us bewildered.

When a new advisor finally surfaced in late October, the completion was abruptly pushed to December, forcing us to race against a new, imaginary deadline. The root cause of the slowdown quickly became apparent: Harron Homes’ internal legal team. Despite my solicitor aggressively chasing documents, the consistently glacial and unsatisfactory responses from Harron’s side became the primary bottleneck. The family buying our part-exchange property faced the exact same paralysis.

This corporate inertia had catastrophic consequences. Just two days before the scheduled exchange of contracts, our part-exchange buyers—exhausted and frustrated by the months of delay caused solely by Harron’s solicitor’s incompetence—pulled out. While immensely frustrating, this should have been a non-issue, as Harron had already contractually agreed to take our property in full part exchange.

The final act of utter corporate cynicism arrived today.

The newly appointed Sales Manager called to deliver the crushing news: the entire purchase was cancelled. Their official justification was a completely fabricated lie, citing vague “issues” with our property (a claim directly contradicted by our former buyers). The cruel reality was then laid bare: Harron Homes had simply found "another buyer who better suited their timeline and offer."

To be strung along for five months, invest significant time and legal fees, only to be tossed aside 48 hours before exchange because a "better offer" materialised, reveals a company that operates with zero ethical integrity and views customer agreements as entirely disposable.

This was not a simple delay; it was a devastating breach of trust and a showcase of staggering incompetence.

Any potential buyer needs to view Harron Homes as a cynical, unethical, and fundamentally incompetent builder whose written agreements hold no weight when a marginally better profit opportunity arises. You are better off dealing with virtually anyone else but these cowboy builders.

Charlotte was friendly and professional throughout our exchanges with her, and helped us efficiently secure our new house!

Regrettably purchased our home with Harron Homes, De Mauley Manor.

In summary:
We were mis-sold our property from the get go, with false promises being made by the HH sales representatives making promises on paying stamp duty and also mis-quoting the house price we purchased. We eventually had to compromise and pay the stamp duty ourselves as my partner was pregnant and needed to purchase a home we could move into quickly.

Their customer service post-purchase has been awful, inattentive and avoidant. For example, our bath tub cracked in the early months of us moving in, they sent someone to look at it who advised it was faulty and that it should be replaced, however they only ever offered a repair and the issue remains outstanding.

Months after moving in, we received a knock at the door to say they had made an error with the border line of the property and that our hedge row would need to be moved back, which had this been the aesthetic when purchasing the property, we would have thought again as it looks awful (see attached photos, initially the hedge row was adjacent to the path).

For two years running, we have had issues with our air source heat pumps. The first year as we approached the cold winter months, whilst my partner was heavily pregnant, we were without heating and hot water for several days due to a fault with our air source heat pump. HH reimbursed us the cost of two small heaters to heat our home over this period. In addition to this, we had multiple visits from an engineer / plumber who could not fully understand the issues, without several people on site admitting no one was adequately trained or qualified for the heat pumps (we even had workmen knock at our door to look at our install to see how to install the others on the site). Eventually, it transpired that they had configured the heat pump incorrectly, with upstairs heating downstairs, and downstairs heating upstairs. Fast forward one year, we still have issues with our hot water pressure, water heat and our radiators warm through thoroughly or evenly, with some radiators hotter than others, some not warming at all and none of the radiators warm all the way through, with the bottom of the radiator remaining cold.

Some additional minor issues which we haven’t bothered raising with HH due to poor customer service and little faith that they will care to advise us appropriately.

Numerous emails to their directors and managing director, without any acknowledgement or response.

The only positive is any site men, including the site managers have always been warm and positive, could be a little more helpful but I appreciate it’s their jobs to build the homes, not keep them functioning.

“Award winning homes” certainly not in our experience.

We want to say a huge Thank You to Nicola for the excellent help and support she provided during the process of purchasing our new home. She was always available for us and provided expert and professional advice. We couldn't have expected more from anyone. Thank you Nicola.

First time buying a new build and huge thanks to Nicola for helping us with our part exchange. She is brilliant - very supportive and patient especially when dealing with all our queries/questions.

We just want to say a big thank you to Mrs. Penny Rands from Haron Homes for all her amazing help and support. From the very beginning, Penny was so kind, approachable, and professional. She really took the time to understand what we were looking for and made the whole process smooth and stress-free.

Her communication was always clear and friendly, and she went above and beyond to make sure everything went perfectly. We truly felt cared for and supported every step of the way.

We’re so grateful for all her effort and would happily recommend Penny and Haron Homes to anyone looking for a warm, honest, and helpful experience.

Very helpful sales and 1st class service. Hassle free and proactive attitude.

We bought a house with Harron Homes earlier this year. Initially things were a bit slower than we'd have liked, as so much of the building process depends on the weather. But once the roof was on and the inside completed things were able to move along more smoothly. Their sales manager was amazing, understood what we were looking for and got us a great deal.

After moving in, their site manager was fantastic at doing a thorough walk through with us and making notes of things to follow up on. They were very prompt the first two weeks in sorting anything out.
After that things slowed down a bit, as they are still building several more houses on the estate and need to balance those with taking care of those of us who have already moved in. However, they have made sure to touch base from time to time to let us know things are still on their radar (nothing major, just the usual move in snags).

We did have an issue with the garden as it was riddled with holes that were trip hazards; turns out the landscaping company they used hadn't been thorough when laying the grass, so as it rooted and settled down on all the rocks underneath it became very bumpy and a risk to anyone running outside.
When we told Harron this they sent someone to check, and arranged for the landscaping company to completely redo our lawn. An inconvenience to deal with after move in, but the customer service from Harron has been excellent.

We have no intention of moving anytime soon, but if/when we do, we wouldn't hesitate to buy with Harron again.

Friendly helpful staff highly recommend. Nicky was very knowledgeable, willing to go that extra mile.

Awful, been in our house at Thorpe Meadows for just over a year and had nothing but trouble. Terrible developer, builders, after sales staff and very poor quality houses. Currently in process of submitting a formal complaint to the NSBC. They just aren’t bothered, we’ve had to have our garden ripped up by them because they couldn’t be bothered to lay it properly in the first place, for us to sort it out ourselves as the second attempt from them was so bad! We found hardcore, plastic and all sorts under the turf and a poorly laid patio. Leaking hot water cylinder from the cheap heat pump system and was left with no heating for a month! A sinking driveway, toilet not bolted down properly, poor drainage externally so rain was flooding our garden. The customer service team aren’t bothered at all, we’ve complained to them multiple times but get left hanging never to be contacted unless we ring up chasing. False promises when buying the house, don’t fall for it. Very very very poor from all aspects, amateur staff all round. Honestly if you could see the way our sinks and flooring was sealed, it would put you off buying these houses. Save money and go elsewhere, can’t wait to receive help from the NSBC and show these cowboys how serious this is.
Thanks to Natalie and Lyne in customer service… for nothing!