Harrow Service Centre Avis 333

I've been going to Harrow Service station for over ten years now. Everyone there is really friendly and helpful. They always sort out any problem with the car quickly. Thank you!

Usual great service. Team communicate really well what’s going on and never push you to have unnecessary work done - unlike some garages

Friendly and good value for the work the do

As a first time customer I had a great experience today from the reception and the garage. The full service was technically extremely thorough and professional. The technical results were reported in detail by Kush who is a very clear communicator. The final typed report of parts needed, specific investigations, observations throughout the car including small issues and future advice ran to two sides of A4. Highly recommended!

Excellent Service, Timely appointments- Quick and Reliable and kept me updated through out! highly recommended

Very professional individuals and as a team.
Friendly welcome,
Worked to a time frame that worked for me.
And reasonably priced too.
I would highly recommend these guys .

Took my car in for its yearly service and MOT and couldn’t be happier with the experience. The whole process was smooth, efficient, and completely stress-free. The staff were extremely professional, friendly, and clearly knowledgeable, taking the time to explain everything without any pressure or upselling. The pricing was very fair and transparent, which is refreshing to see. It’s clear they genuinely care about providing great service and doing the job properly. I’ll definitely be coming back and would highly recommend this garage to anyone looking for honest, reliable work.

They were great. They did the work within the time frame specified and were very friendly. I cannot recommend them highly enough.

What matters is getting a smooth over all experience for me, from booking to being updated on progress to competition to ready for pickup, with information to plan pickup before the garage closes. I get my car serviced with MOT and always a great experience thank you and well done team!!

Fast friendly and professional have used before will use again.

Always courteous friendly - professional and good value for money

This garage not only does a great job but there can not be better customer service in the area.Quick, responsive, friendly and clearly explained the current and future problems. Fully engaged me in decision making. It’s almost a joy ( even having to pay)! Thank you and just keep doing what you do so well.

Friendly, personal service.

The team at Harrow Service Centre is really good and trustworthy. Having taken a work van and personal car there for a few years, I have always received really good quality service.

Usual great service

Have used for many years never had a problem Everything is explained to me about what work needs doing Would recommend

I’ve always had such good customer service and the work carried out has always been excellent.

Kush is brilliant front of house- always tried to resolve issues swiftly. He has helped me out numerous times. 10/10

Great service received by the garage who carried out my vehicle MOT.
The staff are very friendly and professional

I had a good experience getting MOT at this garage, so went back when I decided to try and get the car's air conditioning fixed which had been broken for years. I mentioned this fact to the staff member I dealt with, and that it was an old car so I wasn't even sure the air con could be fixed, as I didn't want to spend the £90 he quoted me to take a look at it if it was likely unfixable or would cost a bomb. He then said, and I quote, 'we can definitely fix it' and that the cost would just depend on what the issue was. I decided this was worth finding out at least, so said go ahead. They called me later saying it would cost 170 to fix, including ordered parts, and if there were any issues after that I could take the car back and they'd look again free of charge. I said OK, and when I collected it everything worked fine. A couple of weeks later, it stopped working, so I took the car back in. They did indeed look free of charge, but discovered that a new problem was occuring that required parts which are no longer manufactured, so it was indeed unfixable. I asked for a partial refund of the £260 I'd spent in total, since I never would have done so if I'd thought there was a chance it was unfixable i.e. had the staff member not assured me that it was 'definitely' fixable. Perhaps I should have questioned this since it was before he'd even looked at it, but he knew the make, model, and age of the car at this point and I'm no mechanic so I trusted him. It was the same staff member telling me now it was unfixable, and that he couldn't offer a partial refund because he 'would never say' something was definitely fixable. We argued for a bit but it was clearly pointless. When I went to pick up the car I asked again if he'd reconsidered. He said no, and apologised 'if [I] heard that'. I know what I heard because, as I said, I wouldn't have agreed to pay that much otherwise. But he wouldn't be swayed. A nominal good-faith refund of a few quid and a real apology would have been an easy solution, and definitely not a stretch for a business of this size, but when I told this (long-serving) staff member that losing my business and getting a bad review would be the alternative, he said 'that's fine'. They do not value your business as they have plenty of customers to move on to. Don't be one of them.

Update: their reply again denies that the staff member said what he did. Their reasons given make total sense, for why he shouldn't have said it - I was and am fully aware of them - which is why I remember it so clearly and why I take such umbrage at what consequently happened, including their denial. Why would I take the trouble to lie when they've already refused any refund? What do I stand to gain? Why would I try to warn customers about something that didn't even happen? Their inability to acknowledge a mistake, and recognise what is due a customer when that mistake costs the customer so much yet would not cost the business much to redress (in a partial refund or even just an acknowledgement and apology) is serious cause for concern.