Harry Hall Avis 187

New horse owner, was able to insure myself and granddaughter to ride our beloved horse knowing that ourselves our house and the public are safe, so peace of mind for all concerned.

Easy to communicate with the friendliest staff who were polite and supportive.

Easy to order

Glad to find an insurance policy that is affordable and covers medical expenses even for an older pony that hadn't previously been insured. Harry Hall was recommended to me and I can quite see why. Thank you.

Very easy to join the club and get my insurance sorted. Very helpful lady on the phone who helped me upgrade my membership to family. Great product, which have all arrived on time. I couldn’t be happier.

Absolutely rubbish customer service. This company is only interested in selling their insurance...not resolving your queries when you have a problem. I contacted them to return a pair of leather riding boots as they were too slim in the calf. They advised me they would send a return label in the post which never showed up. When I contacted them again they said I would have to pay for the return as they do not provide free returns. I queried this again given that the information provided initially was incorrect and eventually they agreed to send out a free return label as a 'goodwill gesture'. Two weeks later I called them as I had not received a refund. They asked me for the tracking ID which I did not have as it was a free return label. As I could not provide this information they just said it can take up to 14 days for a refund to go through. They did not ask for any other details or even try to help with my query. Understandably not happy I asked for a manager to call me back. I never received a call. Eventually I got an email. No apology....just a reiteration of the fact that it was up to me to provide a tracking reference. Eventually I received my refund but the experience was so bad that I will never buy anything from this company again. My advice to them would be to employ more honest and professional staff. Management is very poor.

Have only just joined but there is some great offers and will be taken my insurance out with them as soon as I have date of arrival for my horse.

Easy process with a quick result and positive outcome.

My order arrived next day and it was just what i wanted at a great price👌

joined the one club, great members discount, free returns system, returns label in the parcel, great service.

I emailed to say I was unhappy as I had brought the ultimate grazing muzzle and the stitching had broke my horse had only had it on over night.. My horse has only had 2 muzzle in the last 5 years.
Thank you for your email and for the images provided.

Our product team have reviewed the images and do not believe this to be a fault with the product. Grazing muzzles are designed to provide an element of give for safety reasons and this damage looks to have been caused by an external influence.

As equestrians ourselves we understand how disappointing it can be when a product is damaged so soon into its life span.

As this is not deemed as a fault, we would not be able to support you with a replacement or refund I'm afraid but as a valued customer and due to the damage occurring so soon, we would like to offer you a £10.00 voucher to redeem off a future order.

And also I will NOT be buying from them again

Easy to use and very informative with the use of insurance plan, only problem was with miscommunication, but this was easily resolved.

Absolutely over the moon with my new Harry Hall all weather long coat, already been put to the test and passed with flying colours 😀 hours spent outside dog training in the poring rain and i remained dry and warm!! Also everyone comments on how nice it looks. Very happy customer 😀

Jess resolved Gold membership issue, so I was able to take advantage of Black Friday deals. My order arrived, free of delivery charge, less than 24 hours later.

Had a problem sorting horse insurance online so called your contact centre the following day and the lady I spoke to was so friendly and helpful.

I have just joined as a one club member and the process was very easy and smooth

I am surprised at the poor reviews. When ordering from Harry Hall, I always get my order swiftly and the quality of the products is great. For value for money their products also can't be beaten. Delighted with the superb quality of their horse rugs and boots in particular.

Have broken my back after a riding injury resulting in 6 weeks off work and cannot ride again for at least 6 months (if ever). Despite this I cannot claim nor can I cancel as am within the 12 months. Wish I’d read the small print more carefully and other reviews first - if breaking your back isn’t covered, then what is the point of having insurance at all? It’s cheap - but I’ve learned you get what you pay for.