Hartwell plc Avis 

Bought a used car from Tyler Seymour, great guy to do business with, had fantastic product knowledge, and a no rush friendly manor about his attitude.
With over 25 years myself in motor trade industry, he is a credit to the company.
He returned calls and emails, made the process very easy to buy a new car, no delay and I got a really great deal on my purchase & extended warranty, I only wish more sales executives in the motor trade were as professional as him.
Thank you Tyler

Bought a Mustang here mid 2023. Not long after had problems with the car alarming by itself for no apparent reason. Also requested that the quiet start option be fixed as wouldn't save. 3 weeks later they said it was ready. I arrived to collect but the cars battery was dead so they kept it another week as I could only collect it the following weekend. Once collected that next week I realised they had removed the option for the quiet start so obviously they couldn't fix it (they said it was fixed). Not long after having it in my driveway the car is alarming again (they said this was fixed). Thankfully there is another Hartwell garage in Abingdon who will hopefully honour the warrenty unlike this crowd. Avoid Hartwell Oxford at all costs

My experience was very good especially frim Louis at Hartwell Abingdon as he has excellent Customer service, explained and went through documents with me and took his time. If anything was not right he corrected it promptly. Louis thank you and will recommend to friends & Family and I will miss our chats. The team at Abingdon are very polite and helpful as well.

My initial experience with Hartwells was good. Well I suppose it is when you’re spending 26k on a used car!

They sold me the lot, 4 year PCP deal, service plans, gap insurance and warranty. I thought I was covered!

I lost my job and called them to see if they could purchase the vehicle. I basically had to pay 7k back or wait a few months to get it re valued. A few months later despite not using the car the value I had to pay back had gone up to almost 9k. I figured I was stuck with little or no options offered to me.

Now 18 months in, the car has some issues. So I called to be greeted by a rude individual at the service desk and be told I’ll be charged £130 for them to look at the car and if a warranty issue be refunded.

I later get it diagnosed for Hartwells to quote me £256 for a new battery as you guessed it. It’s not covered under warranty!

We had a most professional, friendly, non pushy service from Aidan at kidlington Ford when we brought our new car this week. We would definitely recommend them and local to us as well.

I was impressed with the service received at KidlingtonFord and Chris your salesman was very professional, the car was prepared to a very high standard and exceeded my expectations.

Just had an amazing experince from this main dealer,i`ve brought cars over the years and from various dealers , and i can honestly say they couldn`t having been more helpful and obliging,excellent handover i would happily recommend them.The Sales Excutive i dealt with was Adam Jefferies who kept me in contact every step of the way.

Good knowledge of what I wanted with no sales pressure .
Gulam was very respectful.

Many thanks to Stuart who went the extra mile to help me purchase my vehicle excellent salesman Grimsby branch

Helpful, great experience.

This is the second time I’ve purchased a vehicle from Kidlington Ford. On both occasions I dealt with James Gill and cannot overstate how pleased I am with the service James and the team have provided.

I am extremely pleased with the vehicle and the deal that I was given in relation to my part exchange vehicle. One of the striking aspect of the team at Kidlington Ford is the consistent level of service they provide in support of their colleagues. There have been occasions when I’ve called at the showroom without prior notice and found that James was unavailable. I have been impressed at the way other members of the Kidlington team stepped-up and dealt with my queries. They have all made me feel like a valued customer and gone above and beyond to resolve any issues. I have found this very impressive in terms of after sales service.

Based on my personal experience I would not hesitate to recommend Kidlington Ford for the quality of their used vehicles and their outstanding after-sales support.

Super helpful, very knowledgable, great service. Feel very confident about my purchase and am sure my car will be looked after in the years to come.

I purchased my new car on March 25th, when I went around the forcourt I was met by the sales man Aiden who was very helpful and asked if I needed any help just come into the show room and ask any questions I had and then left me to it, (this is what I like personally) to be left alone And to look at my leasure, I seen what i likes and went in, Aiden sat me down and was so nice and friendly and went through with me what was the best way of doing the deal. I said what I needed the car for and why and he looked into other cars which might fit what I am looking out for , my son does athletics (javelin) and need it to have the room for javelins and his bags,
After we went out on a test drive I was very pleased in the experience and went ahead with the purchase of the car,
2 days later my car was ready for collection and how pleased I was when I picked it up, 100% would recommend going to ford kidlington and have a look round, all the staff are so nice and friendly on entry to the show room

Richard was incredibly honest and helpful with my purchase. He took the time to understand my needs and preferences and picked me the perfect car. He took the time to ensure that I fully understood all my options and everything about my new car.

Really enjoyable experience. James was very friendly and listened to everything I wanted to know. We worked out a deal and there was no excessive pushing of extra products. Would highly recommend and will definitely use Ford again on my next future car

The whole experience was great

Bought a car from Hartwell Ford Kidlington. Had the car for a week and reported issues on the vehicle. They had the vehicle back to look at the issues. I had zero communication during the 2 weeks they had my car from the dealership regarding my vehicle and I had to constantly call them to try and get updates on the vehicle. Eventually got told the vehicle was done and when I came to collect it only one of the issues had been sorted out and non of the others issues with the car. They also washed the vehicle when I requested for it to not be washed and now it's scratched. I was also assured they would supply me with items that should sold with the car however they are still missing

I recently purchased a Ford Fiesta from Hartwell’s Ford Shop at Kidlington, a very efficient job it was ,the sales man Aidan Ryan was superb he knew all the answers to my many questions and did a very good job selling me the car,the best experience I have had when buying a vehicle. Thanks Hartwells

Would definitely not recommend using them!!! I had secured a car with a deposit only for them to tell me week or so later that they had sold the car to someone else! They didn't seem at all bothered and from then on, they were dodging our calls and emails and failed to find anything remotely similar as a replacement for us after 6 weeks of waiting. Extremely unprofessional and poor service. Also very untrustworthy and they got caught up in their own lies, hearing multiple different versions of whose fault it was regarding the deposit & sale of the car. Nobody accepted any accountability (including the general manager) for their error and the stress it caused.