Harvey Norman United Kingdom - Flagship Store Merry Hill Avis 

Emily was excellent

Extremely disappointing experience with Harvey Norman. I placed an order online, only to be told when I called the shop that the appliance was out of stock and unavailable for delivery — yet it was still listed for sale on their website.

To make matters worse, I had to call multiple times throughout the day and nobody picked up. The customer service was non-existent.

Selling out-of-stock items online and failing to answer customer calls is simply not good enough. I would not recommend ordering from Harvey Norman and will not be shopping with them again.

Really helpful staff Mario was Great and got us a really good price on a on our sons MacBook

Really great guys, Precious was very professional and happy to help.

Precious was very helpful

Harvey Norman Merry Hill store, we purchased a few items from Garry in the electrical department he was most helpful and had great product knowledge. When we came to install we realised that one of the items was the wrong product, we rang the store and they kept us informed of when the replacement would be delivered. Garry personally came to deliver very impressed. Big thumbs up, keep up the great work up 👍🏾

I called the store in the Merry Hill shopping centre and spoke to Mario who was amazing and very helpful. I had been on the search for a satellite dish all over and was nearly giving up. But he couldn’t have made it any easier for me. Thankyou so much literally turned up the next day after ordering. Great customer service.

Mariah was amazing! Extremely helpful and knowledgable. Thank you

I placed an order with Harvey Norman Merry Hill for a sofa and related items totalling just under £1,900, with delivery scheduled in advance to align with an international house move.

Due to an internal error, the delivery did not take place as agreed. I was informed at short notice, after already travelling to the property specifically for the delivery. This left me without any seating in a newly occupied home, and I had no option but to spend an additional £179 on temporary furniture just to make the space usable over the weekend.

What followed was a very frustrating experience. I had to repeatedly chase for updates, calls went unanswered, and promised callbacks did not happen. There was a clear lack of urgency in addressing an issue that was entirely caused by the company.

In particular, my interactions with Caleb, the store manager, were difficult. I found him to be defensive and not especially proactive in resolving the situation, and I was ultimately left feeling that I had to drive the process forward myself.

That said, I do want to recognise Emily in the Merry Hill store, who was consistently helpful and responsive when I was able to reach her.

The situation was eventually escalated to head office, where Kirsty, the Furniture Case Manager, handled the matter with empathy and professionalism. She took the time to understand the full situation and worked towards a fair resolution, which I appreciated.

Mistakes can happen, but the difference lies in how they are handled. Unfortunately, the initial handling at store level fell well below expectations. While the final resolution was fair, the overall experience means I would be hesitant to purchase from Harvey Norman again.

I had a great experience at Harvey Norman. The staff veronica and mathew were extremely helpful in guiding me through choosing the right PC for my needs. They took the time to explain everything clearly, answered all my questions, and made sure I understood the best options before making a decision. They also helped set everything up, which made the whole process smooth and stress-free. Really appreciate the excellent customer service

absolute shambles ordered a dyson v11 which never got delivered this was back in february. i’ve sent proof that delivery wasn’t sent as apparently it was delivered to my back porch ( which i don’t have)! i even sent proof that id instructed dpd to leave with my neighbour which they confirmed and then didnt do!
emails back and fourth for months and still no replacement or refund , these people are theives avoid at all costs

Been to the Merry Hill branch today to order our sofa, precious and Emily were amazing, explained all the options to us, made us feel comfortable in what can be a bit of an uncomfortable scenario!

Thanks to Precious & Emily, we’ll definitely be back if we need a footstool!

Just spoke to Jordan and Brad on the Harvey Norman stand very informative about the slushie machine and very professional.

I came in not expecting much. I didn't know Harvey Norman had such a great selection of electrical goods. Upon entering Garry approached us to see if we needed help.
He made the experience easy. He was knowledgable and helpful. None of the pressurised selling we had experienced from other retailers.
We left with what we needed, and at a great price. I would definitely go to H.N again, before visiting other retailers. Special thank you to Garry.
From Heather

Excellent Customer service from Mario and gabe today… purchased my iPhone with help with Mario he was knowledgeable and friendly and gabe helped me set up my phone … very happy with my experience thank you guys

Mario at the Merry Hill branch provided exceptional service.

MacBook Neos were flying off the shelves, and I was desperate to get the blush version for my daughter before she flew back to college after Easter. I called the store, and Mario went above and beyond to help. He managed to secure the last blush model in store and arranged for it to be posted out quickly.

This was my first time purchasing from Harvey Norman, and thanks to Mario’s outstanding support, I would definitely buy from them again!

Mario was amazing and he was very nyc

Mario was amazing!he was very patient and was great customer service.superb

Bought a washing machine which unfortunately had a fault called them and arranged a replacement,called back to the Shop to resolve any issues ,Spoke to Garry who was so helpful in resolving any issues I had a really great guy, there extended warranties are a great price,have a look if your buying something with only 1 years Warranty a Washing machine is only £47 to extend the Warranty to another 4 years,the store is also great with lots of choice so well done Garry and Harvey Norman👍🥳

second time i been here. good service
good deal
good customer service specially JAYDEN
THANKS GUYS