The delivery drivers were truly professional thought we’d have difficulty getting the sofa in situ upstairs as it was a narrow staircase and a sharp turn at the top but they were in and out with no fu... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange,... Voir plus
L'entreprise a répondu
Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicate... Voir plus
L'entreprise a répondu
I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Grand magasin
- Magasin de literie
- Ordinateur et accessoires
- Magasin d'électronique
- Magasin de meubles
- Magasin de canapés
Écrit par l'entreprise
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Coordonnées de contact
Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, Royaume-Uni
- 028 9038 9600
4,8
Excellent
293 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely shocking return policy
Absolutely shocking return policy
Just want to say. Ive never came across such a failure of a return process. 30 plus emails back and forth. Calls to the house, weeks upon weeks of emails and trying to get it returned. You mean to say in 2025 the only way to return an item is if a delivery driver comes, you have to be in to even return it.
Like every other company you can leave it on the front porch as I did and they take it, or even better just print at out a return label at your own convenience. Shocking. Now after all this I have to go and sell it myself. Ridiculous. Its is absolutely embarrassing. 395800 order number.
12 décembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Josh,
Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.co.uk and we can have this looked into?
Many thanks,
Katie.
Excellent service
Excellent service. Very well informed about delivery window and updated regularly.
11 décembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Sharon,
We're happy to hear that you found our service excellent and appreciated being well-informed about your delivery. Thank you for your feedback.
Many thanks,
Katie.
Delivery
Just had my tumble dryer delivered, came on time, was well notified. The two gentlemen who did the delivery were very helpful, even took box off and brought it away with them. No hassle, everything was straight forward. Definitely recommend
6 décembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We appreciate you taking the time to leave us this review! We're happy to hear that the delivery of your tumble dryer went smoothly and that our team was helpful. Thanks for your recommendation!
Kind Regards,
Kevin
5 STARS PLUS MORE
5 STARS PLUS MORE!
Oh my goodness I am so glad my mum said to check out Harvey Norman - Mum’s always know best.
I rang beforehand for advice and to check what items were on display. Craig was right on it across all, so knowledgeable and I was left in no doubt that we had to visit.
Such an impressive showroom and breadth of items! John was an absolute gentleman, well informed and very patient with our questions.
Deal done and best of all - OUTSTANDING aftersales also from Craig. An area that’s often forgotten - not in this case.
I would 100% recommend Harvey Norman and their staff, 1st class
24 novembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Lyne ,
We're happy to hear that you had such a positive experience! It's great to know the advice and service provided were so helpful. We appreciate you recommending us and are glad you enjoyed your visit. Thanks for your fantastic feedback!
Kind Regards,
Kevin
Mr Adam is outstanding deserves a raise
Mr Adam is an absolutely outstanding gentleman. He was very helpful in helping me choose what product suited my needs and he shows great expertise in this domain you should promote him immediately. He even nearly got me to buy the insurance but then I realised I already have house insurance. This man could sell snow to an Eskimo. If I could give him 6 out of 5 stars I would. Extremely happy, would come back just to see Adam again. :)
1 décembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Ben,
We're so happy to hear about your positive experience. It's great to know that you found our team member helpful and knowledgeable. We appreciate your high praise and are glad you enjoyed your visit. Thank you for the fantastic feedback!
Many thanks,
Katie.
Thank you
The two guys who delivered the mattress were so helpful, kind and courteous. I am disabled and was taking delivery of a special mattress for my hospital bed. They removed my old mattress which we very much appreciated. Two amazing guys. Thank you.
29 novembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Lynne,
We're happy to hear that the delivery team provided such excellent service! We appreciate you acknowledging their helpfulness, kindness, and courtesy in delivering your special mattress and removing the old one. Thank you!
Kind Regards,
James
Delivery arrived wirhin the scheduled…
Delivery arrived wirhin the scheduled time slot and the guys were friendly and helpful.
26 novembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Good afternoon,
We're happy to hear that the delivery was on time and that our team members were helpful and friendly. Thank you for your positive feedback!
Many thanks,
Katie.
From point of sale to delivery… I am…
From point of sale to delivery… I am extremely impressed with professionalism, efficiency & staff.
Everything worked like clockwork.. every member of staff I had dealings with were exceptionally pleasant with manners & respect . Will definitely be recommending and using again .
22 novembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Sinead ,
We're happy to hear that you were impressed with our team's professionalism and efficiency from start to finish. We appreciate your recommendation and look forward to serving you again.
Kind Regards,
Kevin
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Robert,
We appreciate you taking the time to share your positive delivery experience with us; we are so glad to hear it!
Kind Regards,
Kevin
A no hassle delivery experience
I was kept up to date at what time my settee would arrive and was greeted by two lovely polite guys who were tidy , quick but careful..so I couldnt have wished for better service. They also fitted the protectors for settee feet without me even asking!
I have another settee coming in 2 wks so I'm hoping it's the same two guys!
19 novembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Marion,
We're happy to hear that you were kept informed about your delivery and that our team was polite, tidy, and careful. We appreciate you mentioning that they fitted the protectors. We're grateful for your positive feedback and hope your next delivery goes just as smoothly!
Many thanks,
Katie.
Received delivery today by two lovely…
Received delivery today by two lovely young men. Hassle free 😉
15 novembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We're happy to hear that the delivery went smoothly and the team members were helpful. Thank you for your positive feedback; we appreciate it!
Kind regards.
Conor.
Great company
Great company - no messing about . Did exactly what and when they said they would do.
15 novembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Brian,
We're happy to hear that you had a positive experience with our company. Thank you for taking the time to share your feedback. we appreciate it.
Kind regards.
Conor.
Delivered before time 2 lads were so…
Delivered before time 2 lads were so friendly & done great job
12 novembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Karen,
We're happy to hear that our team was friendly and efficient, and that you received your delivery ahead of schedule. Thank you for your positive feedback!
Many thanks,
Katie.
The professionalism of the two young…
The professionalism of the two young men were impressive could not praise them ENOUGH 👍
12 novembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Catherine,
We're happy to hear that the young men's professionalism impressed you. We appreciate you sharing your positive experience with us!
Kind Regards,
Kevin
Brilliant service from Harvey Norman
Brilliant service from Harvey Norman
Ordered mattress on Friday delivered Saturday morning at 9am.
100% recommend 👏
8 novembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Shirley,
We're happy to hear that you received brilliant service! It's great to know your mattress was delivered so quickly. Thank you for your recommendation!
Kind Regards,
Kevin
Fast delivery and the delivery drivers…
Fast delivery and the delivery drivers were so professional, cleared all the rubbish.. highly recommended
1 novembre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jane,
We appreciate you taking the time to share your positive experience. We are so happy to hear that you received fast delivery and professional service.
Kind Regards,
Kevin
Delivery guys made this totally stress…
Delivery guys made this totally stress free. They delivered, unpacked, assembled and tidied up and all in good humour.
31 octobre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Dawn,
We appreciate you sharing your feedback! We are so glad to hear our delivery team made your experience stress-free with their efficient service.
Kind Regards,
James
Faultless service
The timely notification for delivery via text was perfect. From the friendly sales staff to the installation team, everyone was efficient and helpful all the way through the process. Faultless service from start to end l, well done everyone !
23 octobre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Gary,
Thank you for this review. We are so glad to hear that you were pleased with the notifications and the team's efficiency throughout the entire process. We appreciate your feedback!
Kind Regards,
Kevin
Delivery was within the time frame and…
Delivery was within the time frame and the 2 delivery men were very pleasant and assembled the table. Great service
22 octobre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Paul,
We're happy to hear the delivery was within the expected time and that the assembly was completed by pleasant delivery men. Thank you for the great feedback.
Many thanks,
Katie.
The tracking system is very good also…
The tracking system is very good also the delivery people were excellent
21 octobre 2025
Avis spontané
Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi June,
We're happy to hear that you had a positive experience with our tracking and delivery services. Thank you for your kind feedback!
Many thanks,
Katie.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.