Harvey Norman United Kingdom - Harvey Norman Boucher Road Avis 

⭐⭐⭐⭐⭐ Outstanding service from Michael at Boucher Road Store, Belfast.

My young adult son has been using the same headphones for almost seven years and is very attached to them because of exactly how they sound and feel. He is autistic, ADHD, has severe learning disabilities and incredibly sensitive hearing and auditory processing, finding headphones that work for him is not as simple as picking another pair off the shelf. Something that sounds perfectly fine to us can sound completely wrong to him.

Unfortunately, his much-loved headphones were starting to break, which was causing him a great deal of upset and distress and meltdowns. Although he had received a new pair for Christmas, no matter how much we tried to adjust the settings and sound through the app, we could not get them anywhere close to his old pair.

We visited the newly opened Harvey Norman on Boucher Road and, after becoming a little overwhelmed trying to work it all out ourselves, Michael, one of the managers, came over to help.

From that moment on, Michael was absolutely incredible. After I explained the situation, he showed such patience, understanding and genuine kindness. He took the time to help my son try different headphones, adjust settings and properly test them using his own favourite YouTube videos and music.

When nothing seemed quite right, I asked if we could go home and bring back both pairs of headphones and the iPad so we could properly compare the sound. Michael immediately said yes and told us to come back.

When we returned, Michael spent almost two hours helping us work through everything. He never rushed us, never made us feel like we were taking up too much of his time and never gave up trying to find a solution.

When it became clear that the Christmas headphones could not be adjusted to sound like the old ones, Michael had another idea. He suggested a pair that he thought might be a close replacement, set them up and even connected them to his own phone so my son could properly test them.

Within a minute, my son's face lit up. They sounded almost exactly like his old headphones, and after a little adjustment, they were perfect!

What stood out most was that Michael genuinely cared about helping my son. We were in the store for a long time, but he remained friendly, patient, kind and understanding throughout. He went far beyond what we expected and made what had become a very stressful and upsetting situation into one of huge relief and happiness.

The new headphones were also on sale, and Michael took the time to explain the warranty and aftercare before making sure they were set up exactly how my son liked them.

My son left relieved, happy and excited, and says all his Disney videos and music now sound perfect and even better than his old earphones.

And Michael has now officially been added to my son's list of “shop friends”! He loves making friends wherever he goes and likes to call in and say hello when we are passing, so that says a lot about how comfortable Michael made him feel and the connection they made that day.

Michael, thank you so very much. The time, patience, kindness and genuine understanding you showed us meant so much. You went above and beyond for my son, and he is already looking forward to seeing one of his new shop friends again! ⭐⭐⭐⭐⭐

Helpful staff in store and delivery was easy to track and delivery guys were pleasant and left everything tidy.

Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicated time to understand what I needed and find the best product for me.

Had a great experience at Harvey Norman Belfast Boucher road, Mark and Craig were both really helpful and would strongly recommend them to anyone, thanks again!

Great communication
Delivery on time.
Very helpful and efficient delivery men

Order delivery went very smoothly. The workers were courteous and helpful. Very obliging re where the bed and mattress where to go. Delivery was on time according to the tracking and courtesy text. Excellent service.

Very professional. No mess or fuss. Very friendly and polite.

5* very much deserved, fantastic knowledgeable and helpful sales staff. Quality products with a huge range to choose from. The aftersales service is fantastic which is extremely hard to find nowadays with a special mention to Lisa McCarthy who went over and beyond to ensure a completely fantastic service. I would highly recommend Harvey Norman.

Very friendly delivery staff
Job done so efficiently and effectively.

I had a very helpful assistant called Liam who was extremely helpful and talked me through several options which I appreciated. I made a purchase and he carried it out to my car. That’s what I call excellent service. Thank you Liam.

Speedy delivery, with mattress delivered right into my bedroom to save me any hassle.

Was in boucher road store today and went to use toilets i have never seen so much dirt, they had poo on seats of two of them and dirt and dust on rest. Looked like they havent been cleaned in months. Its about time you got toilets cleaned. I just walked out. Your store is clean so why isnt toilets cleaned and floors mopped.

We Recently had a good experience at the Boucher Road store. Helpful friendly and informed staff who only approached us when we needed assistance.Mark answered our questions and printed out details for us and was in no way pushy .
We decided to purchase the settee and he made the whole process easy and relaxed
Great customer service. We were very happy
Thank you to Mark

Great service not pushie at all and happy to pull up different options. There was no rush

From picking my suite to delivery was an absolute pleasure. Glenn, the sales man made sure I had the correct seating etc to suit us.
The delivery men were very professional and courteous and made sure everything was in the correct position and working order.
Thank you so much to everyone

Fantastic shop to deal with, especially the manager Craig. Prices were cheapest around. Great service thankyou

Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange, a superb choice of items on display. Would throughly recommend and we will return.

Craig was a fantastic help when picking our TV. He made the experience fun and worked within our budget to get us an ideal TV for the best price, along with lots of laughs. We really enjoyed our experience!

Teresa's help and patience, understanding what we needed made it easy for us to get sorted out.

Everything from the quality in store, the service, the price and the then the delivery. Couldn't fault any of it.