Harvey Norman United Kingdom - Harvey Norman Boucher Road Avis 

293
TrustScore 5 sur 5

4,8

Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

The delivery drivers were truly professional thought we’d have difficulty getting the sofa in situ upstairs as it was a narrow staircase and a sharp turn at the top but they were in and out with no fu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicate... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Grand magasin
  2. Magasin de literie
  3. Ordinateur et accessoires
  4. Magasin d'électronique
  5. Magasin de meubles
  6. Magasin de canapés

Écrit par l'entreprise

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Coordonnées de contact

  • Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, Royaume-Uni

  • 028 9038 9600

4,8

Excellent

TrustScore 5 sur 5

293 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,8

Tous les avis

(293)

1 001 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very professional and friendly

Very professional and friendly

14 octobre 2025
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Marie,

We are happy to hear that you had a friendly and professional experience. Thank you for your positive feedback!

Many thanks,
Katie.

Noté 5 sur 5 étoiles

A good cheerful 3 man team

A good cheerful 3 man team, this professional team set up the bed and mattress in 15 minutes.
A five star team.

11 octobre 2025
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Chas,

We're happy to hear that the team provided such a swift and professional service! Thank you for acknowledging their cheerful attitude and hard work.

Kind Regards,
James

Noté 5 sur 5 étoiles

Suite delivery

It was great to have the live updates so we knew exactly when our suite was arriving. The two guys were very friendly and super efficient at bringing in and setting up our furniture.

2 octobre 2025
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Alison,

We're happy to hear that you found the live updates helpful and that our team was efficient and friendly during your furniture setup. Thank you for your positive feedback!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Delivery guys were great

Delivery guys were great, lifts were not yet operational so it was hard work, a lot of furniture. Pleasant and friendly. Jolene was most helpful as we were buying furniture for a new apartment. Knowledgeable and so helpful

1 octobre 2025
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi N Magee,

We appreciate you taking the time to share your feedback. We're happy to hear that the delivery team was helpful and friendly. We're also glad that our team member was knowledgeable and supportive with your new apartment purchase.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Recommended

I was able to follow my delivery with the app provided which was useful. The driver and his helper where courteous and carried the packages into my house as requested.

20 septembre 2025
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Saunders,

We appreciate you taking the time to leave us this feedback. We're happy to hear that you found the delivery tracking helpful and that our team was courteous and helpful.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Efficiency at its best!

Service from Paul at the store was really positive and he really suited our needs for cost and timing. The delivery guys were efficient and extremely polite. Exceptional efficiency from your teams. Definitely will use Harvey Norman Team again

20 septembre 2025
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Phil,

We appreciate you taking the time to share your positive experience. We're happy to hear that our team members were able to suit your needs and provide efficient service. We value your feedback!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

The settee was delivered on time and…

The settee was delivered on time and put into position with no problem.
The deliverymen were very careful bringing it into the house.
So all in all a big thumbs up.

19 septembre 2025
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Robert,

We appreciate you sharing your delivery experience. We are happy to hear that our team was punctual and careful while placing your settee. Thanks for your review!

Kind Regards,
James

Noté 5 sur 5 étoiles

Theresa was a fabulous help today and…

Theresa was a fabulous help today and it was greatly appreciated. I’m so pleased with my purchase.

13 septembre 2025
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Alison,

We appreciate you sharing your positive experience. We're so glad to hear that you received such wonderful support and are pleased with your purchase.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

From start going into the shop and not…

From start going into the shop and not getting pushed to hard to buy but given good sound advice until the delivery all went well

12 septembre 2025
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Frankie,

We're glad you enjoyed your experience, from the helpful advice to the smooth delivery. We appreciate you taking the time to share your positive feedback!

Many thanks,
James

Noté 5 sur 5 étoiles

Impressed with our 1st Harvey Norman purchase.

Our first purchase from Harvey Norman Boucher and the whole process has been very good. From the helpfulness of the sales staff by encouraging us to sample the product, to explanation of the different price points & brand qualities. The prices were competitive pitched against similar quality from suppliers within 15 mile radius. The sale price was confirmed despite our choice being out of stock. We were offered easy payments with an explanation of how this works. Once ordered we were given a realistic lead time and the items came earlier than anticipated. We were given several options for delivery to suit our availability. On the morning (06:30am) of delivery we received a text confirming the delivery for that day & given a link for live delivery times - which was brilliant meaning we could leave home to do messages without the worry of missing the delivery team. The delivery guys were easily the most pleasant, efficient and neatest I’ve experienced for a while. They first assessed the location in our home, then taking cognisance of our various furniture & pictures and such like carefully manoeuvred the items to ensure no damage. They opened the polythene again taking care they didn’t damage the contents, then gathered all packing & took it away. The whole process from entering Harvey Norman’s very well presented Boucher store to delivery of the items has been a great experience.

6 septembre 2025
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi,

Thank you for taking the time to leave this review.

I am delighted to hear about your positive experience regarding your store visit.

If there is anything further we can assist you with, please do not hesitate to get in touch.

Kind Regards,
Lillie

Noté 5 sur 5 étoiles

Glenn’s friendly attitude from the…

Glenn’s friendly attitude from the start excellent. He introduced himself and shook hands making me feel very relaxed and confident.
He explained everything about the leather and seemed happy to share his knowledge.

31 août 2025
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Greg,

Thank you for taking the time to leave this review.

I am delighted to hear about your positive experience regarding your store visit.

If there is anything further we can assist you with, please do not hesitate to get in touch.

Kind Regards,
Lillie

Noté 5 sur 5 étoiles

The two lads arrived right on time

The two lads arrived right on time. They were very friendly and professional. They had the corner suite in situ within 10 minutes. As good as you’ll get from any store. Excellent all round from Harvey Norman, suite arrived early and was kept informed of day of delivery, then a 2 hour window and then when they were almost here. Extremely efficient all round.

22 août 2025
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi,

Thank you for taking the time to leave this review.

I am delighted to hear about your positive experience regarding your delivery.

If there is anything further we can assist you with, please do not hesitate to get in touch.

Kind Regards,
Lillie

Noté 5 sur 5 étoiles

On time,respected my property,

On time,respected my property,
Efficiently assembled my bed frame and very polite.
Job well done 👏

22 août 2025
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Ann,

Thank you for taking the time to leave this review.

I am delighted to hear about your positive experience regarding your delivery.

If there is anything further we can assist you with, please do not hesitate to get in touch.

Kind Regards,
Lillie

Noté 5 sur 5 étoiles

Won’t order furniture anywhere else now!

The delivery personnel were professional, quick and extremely helpful. Really friendly guys.

From sale with Tricia in the Boucher Road store to delivery everything has been so easy and enjoyable

13 août 2025
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Amber,

We appreciate you taking the time to leave us this wonderful feedback. We are so glad to hear that you had such a positive experience from start to finish.

Many thanks,
Katie.

Noté 5 sur 5 étoiles

Brilliant & Professional Delivery Service

Really impressed that I had a text morning of deliver with approx delivery time & Tracker system link was great to confirm time.
Delivery received at time given
Suite was packaged really well
2 delivery men were so pleasant & helpful & worked so promptly in putting suite & chairs together & testing electrics
Very very impressed & satisfied with the professional service today

Professionalism & Service in the store was excellent also at first when we bought & ordered & on return to confirm delivery date
Would def recommend
Thank you

8 août 2025
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Carol,

We're happy to hear that you were impressed with our delivery service and the professionalism of our team. We appreciate you highlighting the efficient assembly and testing. Thank you for recommending us!

Many thanks,
Katie.

Noté 5 sur 5 étoiles

Good service

Prompt and efficient,pleased with quality of wardrobes. Fitted quickly, they look amazing. From ordering to completion very good.

7 août 2025
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi James,

We're happy to hear that you are pleased with the quality of your wardrobes and our prompt service. It's great to know that you are delighted with the entire process. Thanks for your feedback!

Many thanks,
Katie.

Noté 5 sur 5 étoiles

Arrived on time

Arrived on time , excellent.

6 août 2025
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Ian,

We're happy to hear that your order arrived on time. Thank you for your excellent feedback; we appreciate it.

Many thanks,
Katie.

Noté 5 sur 5 étoiles

Dining furniture delivery & set up

From the salesman Mark through to delivery & assembly, the whole purchase process was polite, efficient, sympathetic & professional. Everything promised ..... dates, times etc were met. Assembly was quick but precise. The whole process, from purchase tgrough to delivery took less than a week. Would definitely recommend

5 août 2025
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Chris ,

We appreciate you sharing your experience. We're happy to hear that the purchase, delivery, and assembly process was polite, efficient, sympathetic, and professional. It's great to know everything promised was met and the assembly was quick and precise. We thank you for your recommendation.

Many thanks,
Katie.

Noté 5 sur 5 étoiles

Furniture delivery/build

The guys arrived on time and completed the job very efficiently.

5 août 2025
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Bryan,

We're happy to hear that our team was punctual and efficient. Thank you for your positive feedback; we appreciate it very much!

Many thanks,
Katie.

Noté 5 sur 5 étoiles

Delivery messages totally accurate and…

Delivery messages totally accurate and delivery within minutes of estimate. Drivers could not have been more pleasant or careful. Very impressed!

2 août 2025
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Philip,

We appreciate you sharing your delivery experience! It's great to hear the messages were clear and our drivers were pleasant and careful in your home. Thanks for your positive feedback.

Kind regards,
Sean

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