Harvey Norman Ireland - Galway Avis 

I found the whole experience of requesting a cancellation of my order and subsequent refund, simple and prompt. The resources I interacted with very efficient.

Gave me a 2 hour window for delivery.
Driver was professional

Easy and quick

Delivery men did not leave items in rooms as per your own policy, dumped everything in hallway, couldn't get out of the place quick enough, very unprofessional, very disappointing.
Would not get anything delivered again from Harvey Norman.

I ordered a 3 piece couch and a rug. I was told it was being delivered on a Thursday 25th June. On Wednesday at 5pm I get a call to say the arm chair never arrived so now it will be the following Tuesday 30th. I had gotten rid of my old couch so I had no couch for 6 days. Then on Tuesday 30th delivery came,the armchair was dirty and stained so I refused it. There was no rug. Delivery men told me it comes in separate delivery. Later found out that’s not true. Rang Harvey Norman Galway had to tell them about armchair, have to wait 5 weeks for new one and was told rug will be delivered asap by DPD 2-3 days. One week later no rug. Absolutely brutal service.

The customer care agent who helped me when I ran into a huge problem.. hes a superstar. Really helped me from the word go, he listened, didnt pry, empathised and solved it. Find him on file and please thank him for me. Please

Where do I start? The item was paid for and delivery scheduled for a Friday, window was between 8-6. The driver would call with an ETA. 6:30 came, no call no delivery. I called the store to see what had happened, the item never made it out of the warehouse onto the truck. Rescheduled for the following Friday which was crunch time as visitors were coming and the bed was needed. Again the window was 8-6. Sat in all day, finally called the store at 2:30 to be told the item was damaged and never got on the truck at all. This is twice!!! I never got a call from anyone to say there would be no delivery either time, no communication at all. It's the worst experience I've ever had with a big name store. Customer Service were very helpful and apologetic but the order was cancelled and I will never buy an item from this store again that requires delivery.

The staff were extremely helpful and patient. Great experience all together.

They are very good right from the website order, delivery services and customer service at the store it’s really good.

Johns in Galway was very helpful arranging a replacement machine when my tumble dryer broke down. The delivery guys were on top of their game, keeping me updated on what time they'd arrive. They were quick and helpful with swapping out the machine.

TV I ordered was not in stock, but they phoned me to offer alternatives.I chose one which was actually more expensive, but I was offered it at the same price. The communication for delivery was excellent, and the driver called me twice to give me an idea of when they would arrive. The men were very pleasant and brought the tv right into the sitting room for me, as I have back trouble. Couldn't have asked for more. Excellent service throughout. I'm very impressed.

I ordered a 3 piece suite and a rug. The armchair was dirty when the delivery guys open the box so I refused it now I’ve to wait at least 4 weeks for a new one. The rug I ordered wasn’t on the delivery truck they told me it comes in a separate delivery. When I rang Harvey Norman I was told no it doesn’t it should have been with that delivery now I’ve to wait a few days to get that delivered. Awful awful service

we were looking for a bed frame and the staff member maria was absolutely amazing she helped us choose our bed frame to perfection and helped us make it possible

The expert knowledge of Muriel in the bedding department. The service we received was excellent and she was very pleasant to deal with.

Delivery guys were really nice to deal with, quick delivery. It looked like I got the wrong colour for my suite of furniture. Rang the shop who confirmed it looked a different colour in the shop due to the lights. To return i will loose 30% of what I paid plus the delivery fee. Not a good way to run a business.

Excellent delivery service. The driver called to provide an estimated delivery time and then called again around 5 minutes before arrival, which was very helpful. They placed the order in the requested location. The driver was also friendly and chatty, making the whole experience pleasant. Great communication and customer service throughout. Highly recommended!

I ordered a TV online and was impressed by how smooth the entire process was. After placing the order, I arrived at the store and within just a few minutes, an associate brought the TV directly out to my car in the parking lot and loaded it for me. The pickup was fast, convenient, and hassle-free. Great service and an excellent overall experience.

From the moment we met Jason in the Galway store, we had a great experience. He was very knowledgeable and not at all "pushy". The TV he recommended is super and suits us perfectly. Thanks Jason for a great service. John & Lorraine

The staff are exceptional in Harvey Norman, Galway. I have bought something in every department and have always received 5star service. A special 7 star service to those who work in the computer and mobile phone department. A 10 out of 10 to the staff in lovetech, they are amazing and have to deal with the unforgiving public!