Harvey Norman Ireland - Galway Avis 

This not the first time least star given by me, on my house warming we ordered many furniture from them, don’t come on time in fact came after sever days on commenced day, not all things came the date of house warming though I ordered 7 days ahead from that , came my first page of invoice on the same day, rest I have to make series of calls to get other product came after several days , after that few days came few things in the same invoice, then I have to make several calls to get rest things, not finished the rest of same invoice have to go same, call them begging for my rest of the things in same invoice then they delivered rest of things , after making many calls and begging.
Still not finished I have other order in same date different invoice suppose to deliver in same date of previous invoice, they made 3 times given date for delivery I am waited for the same, as usual nothing happen from 19th of May to 2nd April, April 2nd was the 3rd attempt of delivery, imagine the truck came to my home and said they don’t have my things.
Can anyone tell me what happens here, it’s been not once , but several times. Plus have to find time to call them for single product, please find some value for the time and money for the customer, and be responsible.

Great service from delivery team. Kept in contact and delivered as expected. Thanks a million.

Kevin (a dept assistant manager I think) in your Galway store went above and beyond for me and my Dad yesterday, his customer service and professionalism were second to none, and he was so pleasant to deal with

Staff were fairly pleasant but disinterested, disorganised, and uninformed. They didn't know what statutory warranty I was entitled to but they were very keen to upsell me on an 'extended warranty' which I'm sure they would receive commission for. Wasn't even offered a paper bag to carry my purchase.

The delivery was good, the quality and variety of the products was great. I wished there was an estimated delivery date when I ordered

Incompetent service as usual.
Ordered six smart bulbs online for store collection next day.
Items showing as in stock and confirmation email received. Call from the store later next day to say they only had three in store 🤷‍♂️ no apology or credible resolution offered - couldn’t advise on when the remaining three bulbs would arrive. And these brick and mortar stores wonder why they lose out to online retail?

Ordered click and collect and someone else to collect it. All done very quickly snd no probs with click and collect

I love the wide range of goods available online, great quality of material and lovely price. Fast delivery, No hassle at all.

Perfect.
Great fast delivery. Easy set up.

Excellent service, very happy thank you very much

Excellent service thank you

I had ordered something online to be delivered to the store and picked up from there, the staff were very friendly and helpful when picking up the product

Very poor delivery. I bought the product with installation but their agents were incapable of installing it. Now the products are placed in my house staying idle and of no use

Great customer support! Most impressed with delivery.

Still waiting on email confirmation for collection

Very bad experience with click and collect order for a printer from Harvey Norman. As far as I’m aware with any experience I’ve had previous in any other shop, click and collect means you order online and go to the desk to collect your order when you arrive. In Harvey Norman this is not the case. I click and collected a printer, my designated collector went to go to pick it up. She arrived at the click and collect desk and was told to “go get it herself” off of the shelf. She did not know which one she was even looking for as she did not order the item herself and had to ask 2 separate people before she was able to find the item. She then had to carry it to the desk herself to then check it out. What is the point of click and collect if you have to go get it off the shelf yourself???

The staff were so nice,both online and in-store.
Quick,efficient and a lovely store also.

I've shopped in the computer department a number of time and each time I was helped by a gentlemen named Pratik G, he was an incredible help and was a very knowledgeable assistant for Harvey Norman, I feel it's important to point out good experiences when encountered.